All 25 tenant reviews.

“Diana is awesome she worked with me and every time I called the office she answered. She’s the best and very understanding. I’m glad I decided to move there. My apartment was ready nice and clean. I love it longs Diana’s there I’m not going anywhere!”

“Worst complex I've ever lived in. Current manager of the property told me "if you're really disabled, you'll get a placard or pay for a spot" in response to their new parking rules they decided at random to change. Neighbors throw trash EVERYWHERE. Maintenance is always behind, or forgets to complete the tasks. I haven't had a deadbolt since mid-August when they replaced the front door, so I installed my own. There's always bugs (american & german roaches), they let someone walk away with a copy of my key, so i had to get my apartment re-keyed. I had a broken oven for almost a year and was told "you must not know how to work an oven sweetie". One time I came home to my front door unlocked and open, and had my shotgun missing. At the time management 'conveniently forgot to inform me that they moved my firearm'. Management changes about every 6 months or so, I've seen 4 sets on management since I moved here 2 years ago. Good Luck if you decide to come here, but I am counting my days until I get to move! (Due to medical/personal reasons I was forced to renew at the time, quite regretfully.)”

“Im going on my second year here. I happened to like everyone who has worked here. I met Chrissy when she was here when i first moved in. I was glad when i heard she was back. My entire stay i haven't had any issues go unnoticed. In the past they moved a little slower which caused me to have major attitude. Im here to give a big thumbs up to Chrissy and her staff. If something needs to be done they get it done. Maintenance i love the communication they let me know exactly whats going on and what has to be done. I've only literally seen maybe 3 bugs the entire time. I have pets control once a month per my request plus i fog every room the Saturday after the come. Im OCD too sooooooo lol! Thank you so much Chrissy and Team i will be here until i leave Texas! Kimberly Davis”

“Don't fall for the move in special or refer a friend. Always complete a review when searching for an apartment! Also, there has to be fake reviews here on this site! I mean everyone decided to write a review on 8/29/2016, FIRST RED FLAG! I am fully ready if this review causes any further issues before my lease expires. The property manager Corina is not interested in what takes place on the property. The staff is totally incompetent and only fixated on receiving rent/closing out monthly reports! This apartment complex is the worst to reside at. THERE IS NO SECURITY. There are plenty of car thefts at the property! If they don't steal your car, they will steal all of your tires. Choose wisely...”

“all four tires got stolen. management dont want to take responsibility even if their gates dont even close. anybody can just wnter the complex. Very unsafe place to live in. and the bed bugs and cocroaches are very normal in this apartment. 5 days ago a new member in our apartment just moved in. a mouse. the worst apartment”

“Broadmead apartments are awesome place to call home, and whatever issues you having they work promptly to resolve the issue. Edward and Christy are very awesome to assist and to get you in your new home. Thank you guys. Margaret”

“This community has been the best community I have resided. I love the outside style/homey, also how it is central Houston, not too far from city not too close. The surrounding areas are beautiful, scenery. Nice shopping nearby, quality food places, and entertainment. All maintenance/pest control requests are completed swiftly, well, great work and customer service. Great security, safe, quiet, clean environment. The staff, managerial, assistant manager, and agent staff are very helpful, nice/kind and excellent customer service. Every is efficient in getting back with the community, taking care of questions/concerns and keeping us up to date with changes. Genuine. I highly recommend these apartments and I thank God for helping me find them. -Satisfied resident”

“Completely incompetent staff with an extreme additude problem. They have been falsely charging me for their in-house renters insurance in contradiction to our lease for months and cop an additude any time we ask them to stop. The office staff is incredibly unprofessional and incapable of performing basic tasks. Tina didn't even know her supervisors phone number. This apartment complex is just being passed from one incompetent management firm to another. Take your money elsewhere. Based on how they act, they don't want it.”

“I m very excited to start my application i went on a tour and the staff inside the office help me with every questions i had about the complex. The outside pool looks amazing , fitness center is huge and quite overall. I cant wait !”

“Terrible experience! 1. Very dirty when I move in. 2. Kitchen cabinets full of roaches 3. AC loud and smell bad 4. Disgusting toilet 5. Staff are unhelpful 6. You hear everything from upstair 7. Not a good price given its terrible condition”

“II absolutely hated it here it is a horrible place to live the front office staff is incompetent the management chose up to the office whenever they want to they don't help you solve issues at all all.”

“I love this community because there's nothing like being woken up on a saturday morning by a jackhammer running right next to your head, with no warning from the staff. Then when you call the wonderful staff and they blow you off and act like you are inconveniencing THEM. Prefecto. Oh, and if you are wondering why their Google rating is so high, they bribed residents with rodeo tickets to inflate their numbers. Talk about trustworthy business practices!”

“I've lived in the Broadmead for almost 3 years. I've made a lot of memories here. The location is really good, especially for those who are students in the medical center or entering a profession in the area. The complex sits on the edge of an established, upper middle class neighborhood which makes for nice jogs or walking the dog. The brays bayou hike/bike trail is half a mile away. Target, Kroger, Fiesta, and multiple eateries right around the corner. The pool is acceptable for hot summer days. I know they have been remodeling the units recently, but I will now warn you - - - "Luxury Living at its Finest" is an inadequate description of this property. These apartments were built in 1979 and they show it. I live in a townhome and can only comment on the condition of my own, but have spoken to neighbors and they concur on conditions. The townhomes do not have insulation in the roof, resulting in indoor temperatures being 90 degrees in summer and 60s in winter. The walls leak during rain storms (even prior to Harvey). The front door swells during summer, resulting in you not being able to lock your security deadbolt. There is also a 1/4 inch crack between the bottom of the door and the floor, leaving a clear void to the outside. Only after a snake slithered through and I threw a fit did we receive a thin weather strip added to the door, but you can still feel air flowing in. Speaking of doors, the others in the apartment will either always be open or closed since they were either hung incorrectly or the foundation of the nearly 40 year old property has shifted. Eventually you will just come to the conclusion that maintenance can not possibly fix the issues without tearing the building to the ground. There are roaches, oh boy are there roaches. Mgmt will spray, but they will return. You will be warned of water shut offs, but they won't happen. The dumpsters literally overflow every single week, forcing people to throw their trash on the ground. They have a new (wanna-be) security guard who patrols the grounds with a K9. He can't crontol the dog. It will try to attack you if you're alone and god forbid you have a dog of your own and walk past them. I think he keeps the dog in the "unmarked" car now though. If you park on the street and it rains, you're tires will be buried in mud because it all runs off from the built up complex. Idk who made the decision to paint the buildings orange and yellow, but it was a mistake. Reminds me of candy corn every single day. The people in the complex are generally nice. It's ethnically diverse, which I enjoyed. Crime doesn't seem to be too bad, though I saw a few busted out car windows, maybe 4 in my 3 years here. That comes with the area/budget though, just take your valuables with you. All in all, if you really need to be in the area and can deal with some minor and some major inconveniences, it's an alright place to live. I'm sure the updated units are nice, but I wouldn't recommend for more than a year.”

“I read these reviews after committing to a lease. I can honestly say the bad reviews don't represent this property. I've lived here a month now and have had no problems at all...Great friendly office maintained lite parking lots..security gates seem to always be operational. Great price and location. Happy tenant!??”

“there are A LOT of pretty obviously faked reviews for this place. (I mean the sheer amount posted in one week should tell you that). and that kind of tell you the type new owners this place has. I feel like they try to make their apartment complex worse on purpose and they really do try to scam you every move. I used to LOVE this place but, ownership changed around summer 2016 and the place has fallen to absolute ---- because of that. sure the outside is kept up, but your actual apartment will be ----. nowadays I'm nervous coming home as I wonder what will have been destroyed today. cons: - ! new maintenance of this place is terrible: they have stolen multiple items from me and destroyed some of my belongings on purpose. (know maintenance is coming to your apartment, and then find stuff kicked all over your place... management said that was upsetting but that they can't do anything about it). also, they will leave a note to say they fixed something, but you will find nothing has been done at all for your problem. As these apartments are kind of old you will have multiple problems that last and will not be fixed. -generally these apartments are noisy. I can hear my neighbors every move at all sides. particularly upstairs neighbors are about 10 times more noticeable than at other places. (which is not their fault. I can hear they are not doing anything crazy as I can hear everything they do). - hot water availability is variable. (without any notification or anything) every so many days you will go without hot water for a few hours. a typical shower is variable as well and will change from hot to cold multiple times. - this is more of a specific situation, but it does give an idea about the upkeep. the laundry room had ---- laying on the floor (I'm gonna assume dog ----) it took 4 weeks for that to be cleaned up. - traffic can get pretty bad around times of NRG events. but that's not really the apartments fault. pros: - location is pretty convenient if you work near the med center. - while you can definitely hear events near the NRG stadium it is not as bad as you would expect. - office management are actually pretty nice and respectful. they just can't really do anything about the owners running the place into the ground. - apartments generally have fairly new appliances compared to other places. - laundry rooms are overall pretty decent”

“This is a very nice and comfortable appartment. I just feel back to home”

“For the location and price, it'd be hard to ask for much more. The neighbors are occasionally noisy, the facilities show their age in some places, but generally speaking the staff are polite and helpful and the property is reasonably maintained. There's not much to complain about here.”

“Please disregard the recommended percentage. The reviews from August 29, 2016 are FAKE. Don't fall for the gimics. Unfortunately, technology is not advanced enough to identify fake reviews. I know someone who lives here and it's not as nice as portrayed in the reviews on August 29th. Use your best discretion. It would probably be beneficial for Broadmead to replace their kitchen cabinets to help alleviate the bug problem. However, safety is another issue. They need to get their fence replaced so that it is always working and not just sometimes.”

“I made the mistake of not listening to reviews about the management here, and it's caused me a huge headache. I was really excited about the place, but quickly realized the management is extremely deceptive. They would tell me one thing on the phone, and then send me a lease that clearly said something different. These people are notorious liars and were abusive to me, and I hadn't even signed the lease. They really seem to enjoy pestering tenants, turning a small issue into days of arguing about their lies. Do not get involved with these folks and read the reviews because they are all true”

“I have lived at this complex for a year and a half and my primary complaint is that their communication is HORRIBLE. The complex switched owners and nobody bothered to tell us, they raised my rent and didn't notify me, they wouldn't let us pay online for several months. After the ownership switched they renovated the roads, painted the buildings, and redid every patio- without ever telling us. While I think these improvements are great I would've appreciated being told and having them spaced out so as not to completely impede my living space.”

“Used to be great, but within the last week or so, they painted it neon orange and violated section 25.1 of half the apartments lease by cutting their patios in half. Not to mention shortly after buying this place, the new owner started spamming fake reviews everywhere, which is just dishonest, look at all the reviews on 8/29 here. fake. But hey, I guess its his property, he can devalue it all he wants.”

“Super nice place! The apartments are spacious! The grounds looked great! I am not looking to move until December but Jessica toured me and I am sold!”

“Good place to live for the price and location. Looks like they're working on improving the property. Good staff”

“I live here with my roommate. Easy access to rice university and local stores. Friendly office staff and maintenance. Just renewed for another year.”

“I really like living in these apartments. Older homes, but great price for the area. Right on the bus line too.”