All 25 tenant reviews.

“Bad management. Request pets control cock roaches everywhere. Closet door is a mirrors frame detached from the wall it has not been replace. Lease agent said they have other priorities. I wish my rent wasn’t a priority. Previous maintenance request bad job done leaking on the hallway bathroom ceiling wasn’t replaced it was just patched and leaking continues. Master bathroom mold present and it was just covered with paint.”

“wow. all i have to say is this must NOT be the same complex i toured and signed my lease for. when touring, they make it seem amazing, relatively cheap, in an ok area, quite a few nice amenities and super nice staff(which i admit is still true. tiffany is so sweet). BUT. ive had leaks since the day i moved in almost 5 months ago now. every time it rains be prepared to be spending your time worried about how bad your a/c unit is gonna leak and destroy your stuff as well as how am i going to get to my car through these flooded sidewalks. there have been multiple other things that have needed to be fixed since moving in, such as none of my doors close properly, and the bathroom one doesn't close at all, thank god i live alone. but no one has ever come to look at them. when they do fix things, it's not done properly and is only a temporary fix, so be prepared to also continually put work orders in for the exact same thing. BUGS. BUGS. BUGS. the fact they charge a pest control fee BUT NO ONE HAS EVER COME TO EXTERMINATE THE UNIT baffles my mind. there's bugs EVERYWHERE. ALL THE TIME. i decided to keep all my dishes in my dishwasher just to prevent bugs from crawling all over them. and you might just think it's a couple when you first move in, but it's going to be a couple bugs literally every single day. the only time i haven't seen any in the past 5 months was when i was out of town. took over a month for me to get my mailbox key. kept calling and they always said "we're on it. i'll have maintenance make you a new one". days later, nothing. call again and would get the same exact response. also be sure to submit all work orders on paper with signature because you won't be able to get out of your lease for maintenance issues unless you do. the gate is an absolute joke. only one of them will ever be working at a time, so literally anyone can come in whenever they want. but even if both were, they don't do anything because the leasing office parking lot isn't gated off, so anyone can come walk through the complex if they park in that parking lot. have heard stories about multiple cars being broken into and wheels being stolen. 0/10 for security. this management seriously needs to change bc no one (except for tiffany) seems to care about the people paying to live here. it's all just talk. they take your money and don't bother to make sure everything in your unit is fine like a good management would. when i moved here i didn't have a car, and kinda bought one on impulse, unfortunately after the office was closed so i had no way of telling them i needed a parking sticker. my first night of having the car, i got towed. overall, absolutely terrible. the only thing they have going for them is the price and tiffany. nothing else. if you're thinking about moving here, don't. also don't look at the morgan apartments right behind them bc it's ran by the same worthless people. instead look at the huxley at med center. 0/5 stars if could be given”

“This is hands down one of the worst apartment complexes in Houston. Someone was recently murdered here. The management changes so often that it is hard to keep track of who to pay. The washers and dryers do not work properly. I would not rent here.”

“My plan was to move in with my significant other, but after visiting I've convinced him not to renew his lease and here's why. Here's a quick list as to why. 1.The staff is unresponsive. 2. There's only one entrance and one exit which wouldn't matter except for the fact that the exit gate is always broken so there's no way for you to leave the complex unless someone is coming in through the entrance at the opposite side of the complex 3. BUGS 4. The staff is unresponsive 5. Bed Bugs. ROACHES 6. There's a giant hole in the bottom corner my front door that allows crickets and such to come inside 7. The staff is unresponsive 8. The complex itself is always littered with trash. 9. Every door in the apt is hung incorrectly so none of the doors close properly 10. There's a leak in the apartment that has been brought to the attention of the staff .. which leads to number 11 11. THE STAFF IS UNRESPONSIVE I could go on, but I think you all get the point. I would suggest anywhere else. I wish I had photos to show you all, but I wasn't planning on doing this review until again we were ignored by staff. BUT if anyone want's to see the real Wilcox before you move in please feel free to reach out and I'll give you a tour that actually represents the facility you're moving to.”

“PLEASE DO NOT MOVE HERE! The staff is very unprofessional. There's always trash in the parking lot.If you don't have a visitors pass even if you live here your car will get towed.The pool is always dirty even when it's closed. I wouldn't recommend this place to NO ONE! So happy i made the decision to move away.”

“This complex is roach and bedbug infested. They do not tell you this prior to signing a lease. They do nothing to fix the problem once made aware of the issue. The staff is rude, especially the -------- girl Maggie in the office, very unprofessional. Save your time and money and do not rent from this unethical company.”

“The office staff for this complex leave a lot to be desired. Firstly, the members of the staff dress completely unprofessionally and lack what seems a basic understanding of professional communication skills. Secondly, the traffic and access points present a regular problem. Entry and Exit gates frequently are inoperable. Management has not established a defined flow of traffic, which frequently causes near misses in the flow of traffic. Further, access gates for automobiles and foot traffic 1) are frequently broken (especially in the case of automobile gates) and 2) are left open offering no control of traffic, as they are supposed to do (especially with the pedestrian gate that the back of the property). Management does not respond to inquires, presented in writing, in an appropriate time frame. Neither have the ever provided a copy of leasing documentation, though requests have been made for these documents. Management presents misleading information with regard to lease renewals, proposing that renters will receive a better deal than what they actually offer. When presented with these flaws, management makes no effort to abide by what is actually presented on paper, rather they back-pedal and deny that what is written actually holds true. This complex continues to fall short in many areas of professional behavior and decorum. Perhaps the only good thing about this complex is the thoroughness of the maintenance staff.”

“These apartments have great potential & if you're okay with spending your hard earned money, while they attempt to make their climb, then rush right in & sign your lease. I've lived here for two years & I've been ready to move, 6 months ago. When I first came here, the management team was professional, courteous & attended to my concerns/issues immediately. Now, you do good if you can get anyone to even give you an audience, let alone address any issues or complaints. In example, I asked the assistant manager to look into whether or not my lease contained a parking agreement within or as an addendum (which I knew it did not) & 3 months later, she has yet to complete the task; even though, I've asked about it each month. Her response, "I've been so busy, & haven't had a chance to look into it", mind you, until she confirms it, I'm paying $50 extra each month for reserved parking, that may or may not be available when I pull in. If someone's in my spot, I have no recourse. This is because only management can call the towing company they contract with to make violation complaints. These encounters believe it or not happen primarily after hours & we have no access to management after hours. We don't even get responses from after hour emergency maintenance. Next, the maintenence, when they complete the job, it's great, but they are either overworked or a little slow. I had a hole between the floorboard & cabinet in my kitchen, requested repair & they said there was no hole. I had to make the request two additional times & each time was told, there's no hole. I had to tape a sign on the floor with an arrow pointing to the hole & then, they repaired it. The public disturbances this year in the complex have been unbelievable, from drug dealing, drive-by shootings, neighbors having physical altercations, day & night, guns being pulled on residents & trash is consistently sprawled across the complex. The maintenence team picks it up during the week, but on the weekends it looks like a dump yard. When I first moved here, we had on-site security & things were much better. In addition to that, you had immediate support if something kicked off, whereas now you're on your own till the cops show up. There is no peace in this apartment complex & you will have additional stresses to deal with after dealing with stresses of a hard day or night at work. It's ashame because the location is great; hence my lease renewal & two year stay here. Do not move here . . . Keep looking. I wouldn't recommend this complex to my worst enemy.”

“This apartment complex is very poorly managed: The BIGGEST, most concerning problem and the reason I wanted to write this: We received a notice today that a SHOOTING occurred in our parking lot last night. One of the paragraphs reads, "Unfortunately, we cannot guarantee your personal safety and we cannot represent or guarantee that any measures taken by the owner of this apartment community will in any way increase your personal security. We urge you to use caution, awareness of your surroundings, and common sense." Ok, so if I get robbed and shot, it was because I did not have common sense when I was walking from my car to my house? Additionally, there ARE things that can be done. We have gates in and out of the apartment complex, but we DO NOT have gates around the main office building. This means that ANYONE can park in front of the office and night and walk in without obstacles. Additionally, we do NOT have night time security personnel that patrol the parking lot. This is a very cheap and unsafe move on the part of this apartment complex. Other problems I have encountered: 1. I was studying for final exams and was late by 1 day on my payment and received a notification that if they did not receive the payment in 2 days that I would be forced out of the apartment. I have never missed a payment or been late before then. 2. They do NOT have a great way to pay online, it is through an outside web service and your totals are not listed on the website. They mail your water bill out to you every month. One month, I miscalcuated by ~1 dollar and 65 cents. I got a notice on my door that told me if I did not pay the fee within a reasonable time, I would be evicted... over ONE DOLLAR and 65 CENTS. 3. The place is INFESTED with cockroaches. I keep my apartment clean. They offer pest control. I asked for them to come hit my house, they came a day earlier than I was told they would, they didn't spray anything. Oh and the mandatory fee for pest control is 25 dollars 4. The laundromat doesn't work and smells bad 5. Work orders do not get done in a timely manner unless you go in person to the office. 6. You constantly hear the highway from your house. I have to sleep with noise makers on and ear plugs just to drown out the constant highway traffic. IT IS CONSTANT. This apartment complex doesn't really display a sense of respect for it's tenants. And honestly, I cannot wait to get out.”

“Stay away! Candid advice. I tell it the way it is. don't be swayed by responses from management here and any other forum like apartment ratings. All this people care about is money and their mold infested property. The manager is rude, and treats you like ----. Tell you what, they will smile at you at the beginning, sign the contract, spend few months and then you are nothing to them. Parking is horrendous, laundry rooms, a nightmare and the upper floor makes so much noise you feel like you are about to drop(Old Building Syndrome with Bad Maintenance). I wish there was a Negative Star. well that won't be a star anyways cos this is no Star AT ALL! Lest I forget, the ROACHES are HUGE”

“The management is awesome here. They are competent and very helpful. The manager Karen is a stand out employee. She is always assisting customers with excellence and goes out of her way to make your stay at Wilcox a good one. I highly recommend their services!!!!”

“The management is lazy when it comes to resident issues, I have been requesting my bathtub to be resurfaced for over 4 months now and every time I put in a work order nothing gets done. Residents with dogs are allowed to let their pets go #2 anywhere they please and for some reason the front area of my apartment is the place. I've complained to the office so many times and they do nothing. I can't wait to move out. For the price and the area its not bad but I'd rather pay a little more and get reliable service.”

“I highly give these Apartments a 5 star the staff there are very helpful my apartment manger is a blessing when my brother got murdered June 24 I use the money to pay for funeral cost so i was out of money to pay for my rent i didnt know who to turn to for hel p but when i explain my situation to my leasing management she made sure i had the resources to get help she even called herself now thats a home team for you everyone is family when you stay at the wilcox in on top of it all i love my apartment its cozy quick access to the reliant guess what its houston year for super bowl 2017 im right here next to it ao i can enjoy in dont have to pay for parking lol but its a nice place to call home.”

“i wish i could rate lower than 1 star but ever sense I moved in these apartments my life has been pure hell. I've reached a point where I try to stay out as long as possible so I don't have to go home . When me and my roommate 1st moved in to our 2 bedroom apartment at The Wilcox in December everything was okay. They failed to warn us that our kitchen and bathroom will be part time roach motels . We weren't even in our apartment two weeks before we noticed our unwelcome guess. The apart has a pest control but THEY SUCK (to say the least). I've had them come out about 4 times now and the roaches are still living here rent free. There has been many other problems but the problem that put the icing not the cake was the day my ceiling in my bed room caved in. No , not a piece of my ceiling , not corner THE WHOLE CEILING ! And when I told the office about the incident they fixed the ceiling and act like nothing happened. They told me that the ceiling was put up with bad n”

“Everything seems fine so far, worried about roaches but hopefully will be fixed after first treatment. Parking could be better, the main issue are the drains, they're significantly deeper than the concrete around so it could be damaging to cars”

“Very fast and easy process in the application. Was able to accommodate my move and my wish list. Close to all of the places I like to go to and frequently shop. Only draw back are the light floors that may cause squeaking or an annoyance to the neighborbelow”

“Like i said on the first service gabriela was very professional and when she showme around the facility she make me feel like this was the plce and iam here now and so far iam happy. I dont have a problem with traffic after exiting the gates since we are on the side of the freeway so far i dont hve a priblem”

“Do not live here. Worst apartment complex I have ever lived in since moving away from home 10 years ago. The walls are paper thin so you will hear everything going on with your neighbors, very unfortunate if you happen to have ones that get into almost daily screaming matches. I had an almost constant roach infestation that the office refused to admit was an issue, had to keep requesting pest control every 2 weeks for 9 of the 12 months I lived there despite daily cleaning and trash taking out. Very little storage room in the apt though lots of floor space, the kitchen drawers are oddly skinny so that standard utensil holders will not fit. The on-site laundry facilities are a joke and require a prepaid card that can only be bought in increments of $5 or $10 and no refunds when you move out. I ended up just going to a laundromat close by as I did not want to give any money to such a bad service. This complex is right around the corner from Reliant stadium so every time there is an event (ie almost every weekend) good luck getting to your apt off Kirby. Pretty much the entire month of March add 30 min onto anywhere you need to go as the rodeo traffic is pretty horrible at almost all times of day. The "fitness center" is pretty sparse and only has a few pieces of cardio equipment and one cable machine and is only open during office hours when most people are at work. The pool was "closed for maintenance" for approximately 10 months of the year though some residents ignored this and used it anyway so I suspect they just had the sign up so they didn't have to clean it. The only good things about this place would be plentiful parking and mostly friendly staff. To add insult to injury they tried to raise the rent by 10% on top of the already overpriced rent if I was going to renew another year and if I wanted to extend just another month it would have been additional $100 or something like that.”

“The office staff at this community are a great group of people. Always helpful and very courteous. When ever I have a maintenance issue it is taken care of ASAP. I had not lived in an apartment in 20 years and they made the transition for me so easy.”

“everyone in the office is so very nice and helpful always there to answer any questions that you might have. The remodeling of the office is a very nice look and gym is nice to have in the office for those tents to work and work order and being take care of a timley manner.”

“I'm a month old here. This complex has varying sides to it. The good, the bad, the ugly and the unknown. So far, ratio had been 50:1:1:48. I can't go all 50 for God but will mention a few. Management is great. unlike other places I've lived, these guys come to work TO WORK. They respond to work orders really fast. Environment is neat and quiet contrary to location. It is a mixed community; diversified. Ok, so much for good. It is not a fully gated community. Anyone can walk into the property. It is really an affordable old complex for the location, but you get what you pay for. The floor of my unit is falling off and makes annoying noises. First guests are usually scared to walk across the room. Summary is it depends on what you're really looking for, how much you're willing to spend, what is comfort to you, what means a lot to you and what you can do without. As for me, I'm good. Management is big for me and these guys are professionals. I hope this helps. Goodluck with house hunting!”

“Do not move into this community they don't fix nothing when you call the office they don't follow up on your phone calls. You tell them you need something fix it's two weeks pass and you have to go back and ask them again to do whatever it was for them to do. The manager and the assistant manager is a joke. They don't care about they residents. The people who stay above me is so noise when you call the office to report it you have to leave a message and nothing is done cause the office staff want to hear it in order to say something to them.”

“I think this place should be demolished. It is an apartment at a very low price point. But in this case you do get what you pay for. When I was there, I was rarely ever comfortable because my apartment had a serious roach infestation. It was gross, and there were a few different types of roaches that infested the place. I was told the whole building had a roach problem. I would find roaches in my bed. It sucked big time. The grounds were maintained, and usually pretty quiet. But my neighbors were another story. Constant domestic violence issues. I had to call the cops after hearing a woman next door being repeatedly slammed into the wall and screamed at by her boyfriend or husband. On top of that craziness, a woman was murdered in the parking lot while I was staying there. After that I would pray every time I walked out into the parking lot. Needless to say, if you are considering staying here, please just...don't. I doubt it's improved much since I was there.”

“The grounds are kept well. Other than that, horrible experience. A woman was murdered in the complex. The gate codes were never changed. Half the time the security gates are broken and sit open for anyone to drive through.”

“The apartments are very old , but they have made very good renovations to the property to make it feel homey. The property stays clean and landscaping well kept. The staff are very helpful and friendly including the maintenance staff. Thanks”