All 25 tenant reviews.

11675 W BELLFORT LLC · avg 2.4 ★★★★★ · Houston

★★★★★Apr 2024

“I am completely unsatisfied and displeased with the horrible living conditions in here. The foundation of their units are unstable with cracked walls and ceilings, which is not safe at all. Their building is infested with not only roaches,, but rats. I've seen cat poop in the building's hallway that has sat there for days, weeks, and even months that has yet to be cleaned. Their yard is also filled with poop, that you have to be careful where you step on, because no one is responsible enough to clean up after their pets. One of the worst parts is that you also have to be aware of the safety of your vehicle. Your car window is guaranteed to be broken into at least twice if you stay here. My car was a victim, along with other owner's vehicles. I also had a scary experience when a man tried to pick my door lock at 3:00AM, but not surprisingly I wasn't the only resident affected by this. When I reported it to the office, they did nothing about it and only told me to call the police (which they took hours for them arrive). Speaking of cops, in my experience when I lived here, they have undercover cops twice who were on the lookout for criminal fugitives (who somehow were allowed to live on the property)During their fugitive hunt, these undercover cops had every gun you can think of to find them Also, whenever they try to hire security guards, they don’t last for more than a month, and when they’re supposed to “do their job”, all they do is sit in their car by the mailbox on the phone or sleep doing nothing to assure our safety. They also failed to fix my refrigerator that had been broken for 3months which made all of my groceries spoil, and the worst part was that I was never compensated for the money that was lost or was never even offered and apology. I was forced to store my groceries at other people's apartments until my fridge was fixed, because they simply don’t care, and your well-being is not their priority. Nora, who's the manger, will never return your call and she's also always out the office. Perla, who's a staff member, tries to help but doesn't have Authority so not much gets accomplished .They clearly can't retain their own employees, because there's always a new staff member. They use the same excuses which are that they "don't know what's going on since I'm new "or they're "still in training" and are unable to help you when you're in desperate need. Also, be prepared to not have water service at least 2-3 times per week in this complex either due to a broken water pipe, or the water heater not functioning properly, etc. However, management always blames the city for their water outages instead of doing something to fix the issue. Clearly, this place is horrible! Also, make sure you keep all of your receipts for backup, because their common response will always be that “you never had insurance”. Then they’ll have the audacity to threaten you with a 24 hour lockout notice out of nowhere and it doesn't make sense. Half of these “good” reviews on here are fake!!! Do not be fooled by their fake pictures on their website. They make their building seem as clean and safe as possible but they are false advertising! There's still a whole lot more to be said and that was left out, but I'm sure you now have a good picture of what to expect if you choose to live here. I made the best decision of my life when I moved out. Don’t make the same mistake as me.”