Tenant Reviews for 8900 Lakes At 610 Dr

Subpar, machines in gym doesn't work, maintenance comes late sometimes, they don't clean the floors or stair well on my floor, walls are too thin, neighbors are loud, rain comes in through the windows, I have spiders bad, found I was being over charged on my account, security inconsistent, parking policy doesn't make sense, excessive fees for amenities that are basic.

It's ok, could be better. I don't like how you pay rent. When I moved here I received one month free, however I chose to divide it monthly. But I had to subtract it monthly myself. It's Just confusing, because you have to do it yourself instead of it already being done.

If I could give this place zero stars, I would. Living here has been nothing short of a nightmare. Upon moving in Sept 2024 this place appears to be a great living space and good price with a convenient location, I even referred someone else to live here and that was a HUGE mistake. They put their best foot forward during the application process and that's literally where it stops. After this you have to HOUND them to answer the phone or answer emails. They have admitted (Ana and John David) both managers to being 'very' busy and cannot answer. All leasing staff has directly told me they don’t respond to emails (leasing staff has been rotating but I think the final crew for now is Adrian, Ana and John David. They gave me a cellphone number to text and still no answer until I physically went down to the office in person to complain about it.  For approximately 1 and half month everything seemed to be fine, except for the smell in the halls and stained carpets which I now realize is likely caused by the dog poop and lack of cleaning complete. (They claim there is a cleaning lady, which I have seen, however there was also a green lollipop shifted around by people kicking it for a month along with dog poop that sat in the hall for 3 weeks!)  They claim to be a smoke free community and that would be the biggest lie! It seeps into the hallways! The apartments are poorly built as I am certain my upstairs neighbor smokes weed and it seeps into my apartment so bad I had to ask maintenance to professionally chemically clean the air ducts in my apartment, which worked for about 3 weeks and now my apartment reeks again, despite everything with a scent you can think of. Management does absolutely nothing about it except 'fine' people and make more money while the rest of the residents continue to suffer. Noise is another huge issue. I typically give people grace on noise. I have had to call the police 2x! My next door neighbor is SO loud it sounds like someone is being physically abused, however, i'm told by the leasing staff the resident lives alone and is likely on the phone! These occurrences have often happened from 3a-7a, however are not exclusive to this time frame. I have sent multiple complaints (video evidence provided) and been to the leasing office weekly for approximately 2+ months (have to go in person, because they don't respond to emails or phone calls). This situation has been met with... nothing! They told me they have spoken to the resident, however, their policy is talks, talks, and more talks, along with fines, fines, and more fines. How does that help us (3 other residents have complained)? Another issue is I’m fairly sure my upstairs neighbor is an air bnb or an occasionally inconsiderate person. As I type this up at 12a they’re currently jumping & laughing with about 4 other voices. They are 'serenading' me with music I can hear word for word through the floor. Police have told me there is nothing they can do as long as the music is not loud. I can hear their conversation so clearly, I could join in. The movements are literally vibrating my apartment. This thankfully doesn’t happen nearly as much as the violence mentioned above but often enough about 1x a month.  Honorable mention: the pipes knock through the walls when I shower or whenever my neighbors shower. My neighbor often showers late (10:30 or later) and the knocking often startles me.  Clearly with the noise issue and poor ventilation issue these apartments look nice however were very poorly built. I’m 100% sure my college dorm had less noise and thicker walls/better insulation for sound. On top of that, the cleanliness is horrendous. There’s dog poop in the hallways and stairwells constantly, and no one seems to care. They report giving 'fines' for this too. The trash in the parking deck by the elevators is insane!  The worst part? The management is completely useless. I asked for the info of the Regional Manager and was told no they cannot give me that information & could only forward my emails to her. ‘Her’ (regional manager) solution was to offer me a 'transfer' to another apartment on the first floor (i'm on a higher level) and facing the pool (more noise), it's almost like they let all my complaints go in one ear and out the other. My only other option is to give 60 days notice and give 2 months of rent as a fee (so basically 4x the rent) to leave! Not that it matters as I typically don't sleep in my apartment anyway due to the violence noise disturbances from the neighbor!  I even asked what can I do to get my own leasing violations so I can be kicked out!  If you’re thinking about moving here, don’t. Save yourself the headache, the sleepless nights, and the frustration. There are way better places to live that actually respect their tenants

My experience with this apartment community has been mixed. It's not the worst, but definitely not the best. When I first moved in, the staff seemed more attentive, but the current team has been less responsive. I've been trying to get my keys reprogrammed and my phone entry updated for months with no success. If you move in, I highly recommend signing up for the package lockers?package theft is an issue here. Maintenance is also a concern; when the unit above me had a flooding issue, the repair was questionable, leaving an uneven patch in my bathroom ceiling. The elevators are almost always out of service, which is frustrating. On the plus side, the apartments themselves are decent for the price, but small issues add up?like someone throwing their dog's waste into my valet trash can. After nearly two years here, I've decided not to renew my lease again.

Aspire has been a reliable apartment for the past 5 years. The proximity to the medical center is very nice for commuting to work. Any issues that has arisen were always addressed in a timely fashion. I can say i have enjoyed living here.