Tenant Reviews for 7900 WESTHEIMER RD

These apartments are ran by a small business, they don’t care about your receipts when rent was paid they lie and say it’s late fees makes no sense whatsoever they’ll just harass you and hang on your door like the police when you try explaining to the manager. Corporate still hasn’t got in touch with me but Maria said it doesn’t matter because they wont help me. Pools have mold, haven’t had mailboxes in 2 months now, gates haven’t been fixed in 4 months. Kids can’t even enjoy summer because they haven’t even attempted to clean or fix the disgusting pool. My car was broken into 2 times I had a police report and tried getting out of my lease because I felt unsafe here. Not worth moving here!!! Everything is old and broken down not to mention they charge 50 dollars just to park….HORRIBLE SERVICES HERE

I loved the community and it is a very affordable price for the area. Mis Jesusa, The property manager, made it extremely simple for me during the application process. I did get approval last week and I’ll be moving in at the end of the month. I am super excited about this opportunity because I really enjoyed my experience with the leasing office and I love my unit!

Mi experiencia ha sido pésima, primeramente realice mi aplicación el 29 de mayo 2021 y no pude mudarme hasta el 16 de junio 2021, 18 dias de espera por un trabajo que debe realizarse de 24 a 48, horas. me mostraron un apartamento que solo necesitaba limpieza y luego me dieron otro, yo pedí un apartamento en bajos porque mi mamá tiene 75 años y además tiene Alzheimer y no puede estar subiendo y bajando escaleras y no me lo dieron habiendo apartamentos en bajo vacíos. la nueva administración me hizo saber que sólo pueden realizar un cambio al mes y que hasta noviembre no me podría cambiar suponiendo que hubiese apartamentos vacíos. Tuve que presentar una queja a la ciudad por la mala atención en todos los sentidos los apartamentos que me dieron como listos para mudarme no estaban limpios tenían en los balcones todos los desperdicios de los arreglos entre comillas que hicieron en el apartamento. el toilet estaba roto y suelto, el refrigerador no funcionaba y la fregadora de platos estaba llena de agua podrida, y esto son algunas de las terribles cosas que pasan en este lugar yo no le recomendaría este lugar para vivir a nadie,

The homeless, disheveled, and mentally unstable linger at the front of the complex and wonder all the way to the back. I have on more than one occasion been accosted by these displaced people within society. Cars have gotten broken into. Residents have been beaten by pistols by "gang members" from what the residents unearthed. As if these things weren't bad enough, this new management company refuses to provide effective communication whether that be in their poorly (grammerly) written group texts to their lack of correspondence via email. The property manager when asked for assistance states that he is unable to assist because that is not his purview; resident accounts, he is unable to explain those...how is he the property manager? My real issues are as follows: I work 40 plus hours a week and attend college online but if I had the time I would stand at the front of the complex and implore prospective renters to go elsewhere, until my lease ended. I have tried to communicate with the individuals at the office on more than a few occasions with hopes that we all could arrive at some understanding. My rent was wrong on the lease I just signed for August! I went to get the actual balance on my account, and this was a circus itself. They told me to go get my lease and then they would change it, but all the lease information should be at the office. Alas, they looked into my file and found where they, the office staff, were in error. At this point, my statement was changed but I had more questions. My electric bill and water bill went up. My water bill went up $40. This is preposterous when before they arrived the bill was no more than $30 for months. I asked for an explanation then I asked for better clarification from the answer they provided and the regional manager who was on site stated that, "If I didn't understand the response that her office manager and staff gave then I needed to go elsewhere." Is it not their responsibility to provide me with the understanding of why my water bill increased so drastically? I questioned the response to no avail. My next issue, these are just from this month alone, the new management company has changed the format and method that the residents use to pay their bill. We must now utilize PayLease to pay for renting at Carrington Court. I went to do this and the place I went to, which is an approved location as per the document left at my door, for whatever reason, the bill payment place could not find the account from the statement left at my door. The people at the office all the way up to the regional manager stated that even though (Side note: I work during normal business hours but I find a way to pay my bill on time every month) I went to the place to pay my bill by the 3rd and even though they could not locate the account I am still subject to the "System Generated" late fees . This, again, is preposterous. Since they have changed the method that the renters must pay, allowances for at least the first month should be in place to ensure that every resident is not only knowledgeable about the required payment method but also able to effectively perform the new payment method. The lack of compassion and/or taking ownership of their responsibility which I received from the current management team has proven to me that all the other residents that I have come to know over the 2 plus years that I have lived with at this location, who have moved out, for whatever reason, ultimately made the best choice. I cannot see myself staying at a place where I am not valued enough as a tenant to explain until comprehension as to why I am being charged the amount on my statement. If you made it this far...thank YOU for at least hearing me out. Best of luck on your quest to find a dwelling to call home. I would love to be contacted about these experiences.

I have been living here for over 6 years and i loved the place, all the former managers were nice and willing to help and listen to our problem, except this new famale manager (she took over March 2019) she's literally awful, she got an attitude and that why she looks at you and not welcoming or smiling. And whenever we ask her for something she responded negatively. I hope she changes her away and be more friendly, otherwise this apartment complex will lose their residents.

Ike is a great manager he cares about us being his residents.The apartments are very roomy.Ike have little functions for the kids so we love the place.Great place to live.So we would recommend this property to others.

Do you want to live in a third country apartments? This is the perfect one!! These apartments are horrible. Almost all units are very bad. The main entrance has several huge potholes were water constantly accumulates. These have been there for a long time and they have made no effort to fix them. The apartments are also infested with cockroaches and again they make no effort to control the problem.

Worded apt ever!!!!!! I have lived here two years now and nothing has gotten better since I moved in everything just gets worse! First leasing office person is never on time at the hours of operation and the. When she is here she takes 1:30 for lunch. Always gets back late closes earlier the hours of operation! Roaches everywhere you can clean your house as much as you want but the roaches keep coming!!!! Every time you renew your contract they raise the rent! WATER...... Is always cold or shut off with NO notice and now the pressure on water is weak and nearly any water comes out but they will still send you the 170$ water bill!!!! GATE only one fate to come in and out.... And guess what a lot of times the gate won't open cause it's broke you so you will be arriving to work late! And think of it as a fire hazard..... If there ever is a fire and the Gate won't open you will die burning.... Play ground infested with wasps.... Swimming pool has a cracked floor.... And well to top it all of they take their sweet time of fixing things if anything! My advise DONT move here!!!! Worked place ever and I am out as soon as the contract ends! Oh and just so you know office only opens Tuesday through Saturday.... So if you have to do laundry and fill up your laundry card with funds then you must do it on Saturday or you won't be able to do laundry for the whole weekend and that's an other thing.... Laundry machines all have defects and just eat your money! Worded apt ever!!!

I lived here during the middle of college for a year with three other guys who I lived with previously. Overall, the complex was great and tucked away. There's only one entrance/exit from the complex which is both good and bad. Bad if you're leaving and need to head east on Westheimer at the wrong time of day where you have to wait for endless amounts of cars and then wait some more to make a u-turn. No fitness center but pool was nice. Washing machines in laundry facilities would break from time-to-time so you'd be stuck with paying to re-wash in another machine. Diana the manager was fantastic and catered to our every need. Gated parking behind the complex. I never had a problem finding a space and security was never an issue. We were on the second floor. The unit below us I guess housed a high school kid who would always blast death metal music when his parents left. After about the third time this got pretty annoying over the course of a year lease. Diana eventually put an end to this. The other issue we had was in the middle of summer. All of a sudden one bedroom in our unit became infested with bed bugs. Maintenance quickly got a team out and resolved the problem. The two guys in that room had to get new beds. Determined they were coming over from the upstairs unit next door that was completely infested, although it wouldn't surprise me if we already had them. Oh well.

Bad place to live..... There are thefts and they stole car tires....