Tenant Reviews for 7510 Burgoyne Rd

I am not pleased with my short time here at The Voss Apartments. The elevator in my building has been out of service for weeks now. The management never answers the phone when I call, I always have to leave a message that may or may not be answered. I had roaches in my apartment when I had only been living here for 9 days.

I love this community. It's a great place to live and it's very safe and affordable.Any concerns or questions that I might have is always answered in a timely matter. I would definitely recommend living here to many if mg friends that are looking forward apartment living.

This apartment complex is pretty badly run. When I moved in, my refrigerator didn't work. They swapped it out with another one, and that refrigerator didn't work either. They finally repaired my original one and brought it back. Also, when I moved in there was straight up a cockroach infestation in my unit. They came into my unit to put some bait several times but it never worked. I had to put roach traps all over my unit. Finally they took it seriously after a couple of months and I'm assigning other people had the same issue because they told me they went to every unit on the floor to place bait and I'm assuming did other things to fix the issue. They had some consistency for a while after. But recently I put in a work order and no one showed up for 2 months so I called back and they said they had the work order put in but were behind on repairs due to the winter storm in Houston in early 2021. I gave them that slack, nothing happened for another 2 months. I called back and spoke with the manager Christina and she couldn't find my work order in the system. I told her I called twice about it and she said whoever put it in might have been a temp worker who didn't know how to work the system. That sounded sketchy. A, you should be training your temp workers. B, what are the chances it happens twice? And C, who hires temp workers to work the leasing office? I've never heard of that. I also had a problem with mold in my laundry closet. They sent a guy with a can of spray paint to cover the mold on the walls. I told him that was not satisfactory and the issue never got handled. They also rarely pick up the phone or return calls. I spent a week where I called every day trying to resolve some curious charges on my account and they answered my call once out of the 6 days I called. They told me Christina was really busy and she would eventually get to it. Christina never called me about it and instead had one of the people who work the leasing office, Courtney, email me an explanation, which didn't even account for all the extra charges I inquired about. I could go on but honestly this place is horrible run. I'm not the type of person who likes to give ------ reviews or call customer service and whine about everything. But I've been extremely patient and understanding with management. At the end of the day I don't think they care enough about their residents. They mostly just care about getting your money. Which is fine it's a business I get it. But you are losing out on money when you provide bad service. I had 2 friends of mine ask me if they should rent here and I advised them both to find better options. The only reason I'm still here is because there was a period between the roach infestation and the missed work orders where things were relatively smooth, and I hate moving.

This apartment is not a family friendly place. It feels like this is the place where pot heads and party animals live. The smell of marijuana is always there no matter it is daylight or nighttime. My apartment unit has very strong marijuana smell, sometimes it comes through the laundry room pipes, bathroom, kitchen, literally everywhere! I felt so bad that my newborn had to inhale the smell 24 hours a day. We have complained to the management several times, but no action was taken and what they told us is that their leasing office can smell it too! The worst time I've experienced was that the water for shower even smelled like marijuana!! It is horrible! In addition, weekend nights are the nights that you don't expect to have good sleep. Party animals make noise like nobody's business. Safety and security is definitely not their top priority under this management. While I live here for more than 2 years, I've seen so many car burglary cases, and once there was even fatal shooting! This is the worst apartment I have rented in my life! Yes, we are paying rental price of a luxury apartment, but for lousy services.

My experience is no good at all. There have been robberies at the garage. It is annoying when you arrive and it is so difficult to find where parking, however, there are a lot of parking lofts for rent empty.