Tenant Reviews for 7510 Burgoyne Rd

We resided here for over 8 years, ultimately upgrading to the J Plan, unit 1451, before our relocation. West building 1451 boasts a prime location with excellent views, sunlight, and convenient access to the garage. The community offers superb connectivity, proximity to amenities, and outstanding facilities such as a fitness center, pool, valet trash, and discounted technology services. Maintenance requests are promptly addressed by a professional team, ensuring a hassle-free living experience. Despite the potential for roaches in humid weather, we rarely encountered issues over our 8-year tenure, thanks to proactive cleanliness and pest control efforts with the assistance of the maintenance team. They have alarms in the house , camera in parking , corridors etc. and gated community , I was satisfied with the overall security as well. Overall, we cherish our time at The Voss and highly recommend it for its excellent location and comfortable living environment.

This apartment has a roach infestation. It is poorly ran by incompetent property managers. They need to remove luxury off of the building because that is not what it gives. If you have no place else to go then don't go here. The staff are very inconsiderate and they only have one maintenance guy.

Employees don't care about your comfort. constantly noisy at night. deceived upon check-in, they promised that there would be a shower wall in the apartment, but it is not. They promised to change the stove within 4 weeks, they changed it after 5 months. Gates are always does't works on weekends. there were cases of catalytic converter cutting.

The overall experience is positive. The negative aspects are related in general to certain residents who don't respect or follow the basic rules of the community, for example loud music or noises after 10pm, staying at the swimming pool after 9pm, rubbish on the elevator and stairs, entrance gates left wide open, etc.

My experience has been decent. Any time k have had an issue (termites, air conditioning going out 2x, dishwasher not draining, etc) someone has come to fix it in a timely manner. Not sure about the people who work on the leasing office because I don't really go there. I can submit my maintenance request online. Apartment complex is pretty quiet. Main issue is not always being able to park on your floor of the parking garage. Sometimes people just leave their trash outside of the trash shoot when they don't feel like taking it to the first floor.

Location is great. Wouldn't suggest to single or young people there are a lot of families and the constant noise may be annoying. They do have bugs(roaches ants and termites) and don't seem to care to fix it . I constantly have to get sprayed. Parking structure has major flaws as well, it's very hard for 2 cars to pass each other and there are a lot of blind spots. The trash get piled up on the weekends which is a eye sore and bring vermin. Also the gym could be updated. The only benefit here is the location and price

So far so good other than the printers for resident always have issues .. trash Valet misses my trash sometimes and the code to the gates such as pool and front entrance change and we wasn't notified. Parts on my second car was stolen no leads to solve. Never got my move in discount or my friend that referred me and they leave trash piled up by the drop shot

I went to pick up a car form my friend that lives here & this is my synopsis of my experience… THE BUILDING: The hallways were dingy, lights flickering and ceilings were falling apart. Do not be fool by the front office and model apartment. I’m from out of town and this is definitely a section 8 crack house style apartment building. THE STAFF: I won’t go as far to say the staff is racist but I’m going to insinuate it based on my interaction. They were completely rude and incredibly catty to be someone in customer service. They stopped who I thought was a resident but identified himself as “ Security “ ( off duty cop who lives in the building) while I was waiting on my friend on the sidewalk by his entrance. He asked me to leave the property because “they didn’t want me there” even though I explained why I was there and they themselves never asked me once to leave the property. THE “SECURITY”: This clown got dropped off at the front in full workout gear. He took a picture of me and when I walked to the front to hit the call button for my friend he stopped me and said he is a cop and moonlights as their security. He asked why I was there, I told him, and he advised me that the front office didn’t want me there. I asked if this was him asking in his official capacity of the police and why wasn’t he in uniform. He said he could go grab it like that mattered. I told him the sidewalk was public property, I was ignored. He picked up the phone to call one of his on duty buddies. I asked him for his badge number and he gave it to me. He also told me to go ahead and call his superiors because they didn’t care what he did. (Sounds like trash cop to me. ) To avoid the drama I walked down the street and waited because I know how trigger happy cops are now a days and he definitely fit the bill. I was on the side walk which is public property and he completely violated my rights by asking me to leave public property without any lawful reason. As a cop he has a fiduciary duty to be impartial and resolve situations. What he didn’t know was my bother is a cop and advised me on how to proceed with this situation. ***Officer ---------’s badge number is 3136 and Tag # 137-6577 if anyone has any future run in with him please report him to the Houston Midwest police department. I will update this with his name once the complaint is filed with IA. ***

Management turnover has been consistent. When I moved in the management was wonderful. Unfortunately, it has declined significantly since 2018ish. Currently, the residents are inconsiderate & disrespectful. From the poop of pets in the garage to the garbage left lying throughout the hallways. Sarah, the current mgr. is helpful with what she can. The complex is really rundown & filthy.

Amenities are shrinking and rents were going up, security was the main reason I choose this apartment over less expensive apartments nearby, but it fails me?my truck got Brocken into, stole my catalytic , the gate was wide open and no on-site security