7055 HOLLISTER ST, Houston, TX, 77040

Water leaks, water outages, power outages, no maintenance, management doesn’t care to fix anything!!! Just had a baby and they won’t allow me to break my lease even with my lack of water and power. Took 3 months just to get screens on the windows to have them open for air flow without getting bugs in…

the people in charge of managing the property unfortunately do not do their job efficiently and effectively I have 2 months calling for them to do the pest control change the microwave light bulb the laundry doors the Air conditioning filter we have renewed the contract several times and no we have changed the carpets in the rooms the maintenance service is terrible

I recently toured at this property. Wow Cedric is so amazing, professional, and knowledgeable throughout my whole tour he even called to follow up with me the next day I wish I could've rented from him. Oh and very well dress. Keep it up Cedric

Horrible apartment complex avoid at all costs rats, roaches, bird feces on upper floor terraces and careless ignorant money grubbing management staff. The tenant population is transitioning from working professionals to public assistance individuals ( ---------) due to the overall environment

From the moment I was expecting to move in to dealing with the subpar management, maintenance staff. After signing my lease and expecting to move in on a Friday, I get a call from the leasing office the day before telling me my apartment isn't ready and I need to wait till the following Tuesday, no problem, I waited. Come Tuesday I'm told again no your apartment isn't ready, please wait another day. The Apartment was a joke, see attached photos, not sure who was hired to renovate this apartment, but they're a joke.

This place is the worse apartment I have ever lived in. It is all about how much more money they can get out of you. The manger and staff are a joke. If I wrote all the things wrong here it would be a book. Zero star

The staff has been great at making us feel at home & the location is close to everything which provides a great value in affordability of product with a great location!! Takes no time to reach the Galleria Area! The amenities offered are also a great bonus! Our dog loves the bark park!

Great place to live quiet . I would recommend this complex to my friends and family. The staff is great and very respectful to it's tenants I find that never judge someone else's experience to yours everyone has different opinions on alot things what may be ok for you may not be for the next but overall I'm satisfied with my experience

You say on your website that you have high expectations for your property management team. If that is the case then your "team" at Thornbury is not living up to those expectations. Also, "Unparalleled focus on your residents and a DRIVE FOR MAINTAINING OUR PROPERTIES". Thornbury does not look like you are preserving any "value for your residents." This property was so nice but is getting so run down even with the updates. The mail room/boxes were broken into the weekend of April 14, 2018. Again sometime the week of the 23rd of April, again around the 25th of April. NOW AGAIN May 20th or May 21st . Since then it's been back and forth with the post office and the office regarding how we can get our mail. Post Office says the carrier is not supposed to leave our mail with the office. The Office says they have a deal with the Postal Carrier that they can leave the mail in the office. Since the weekend of the break in I have only received 3 pieces of mail. I have gone to the Post Office and have gotten 2 pieces of mail. Where is my mail going? Brittany says that someone keeps breaking the locks on the mail boxes and they have to purchase a larger lock. What about some kind of security? Every other apartment I've lived in have had the mail box center inside the gated area NOT outside. Maybe you need a door to the mail box center with a key code? Something needs to be done and quickly about this mail situation. It should be a priority when the tenants can't get their mail. THIS IS NOT ACCEPTABLE!!! I was treated so RUDELY by Karamel after I had complained on May 21st about this being the 4th or 5th time this has happened and why isn't your management doing something about this? She talked down to me saying this kind of thing happens a lot. I told in the 30 years I have been renting apartments this has NEVER HAPPENED!!! She said all they can do is put a new lock on the mailboxes every time one gets broken into. This is not acceptable either as this is a FEDERAL OFFENSE. Why aren't the authorities being notified? Why is there not any authorities looking into this? I had a check stolen out of my mail box that was cashed fraudulently at a bank in Sugarland Texas. I am getting a copy of this check and pursuing legal action. I am tired of being treated so rudely by your staff in this office. I am not being rude; I am just trying to find out what is being done? Denise is the only staff member who seems to care how the property is run and she is only a leasing agent….Now Brittany is saying you are putting in a dog park right outside my patio fencing. Your tenants don't pick up their pet's waste (outside a select few which includes myself and another neighbor). I am strongly protesting a dog park outside my patio. The smells, flies, noise, are not only disburbing but a nuisance as well. Why can't your "team" keep on top of these issues?

I like the property because it is nice looking and comfortable apartment. But packages are going missing. The maintenance it is horrible. It took them several requests by calling, emails, in person and their website to after 7 month period to fixed the things that needed repairs on my apartment.