601 CYPRESS STATION DR, Houston, TX, 77090

I wouldn’t recommend this apartment complex for many reasons. 1- There is someone (I don’t want to call him out) who do all the maintenance stuff and he live in the complex with his family and they make very loud music (specifically in the weekends) and sometimes during the week and I had to call the police on them multiple times to stop. 2-The pool is so nasty. 3- When I moved out they charged me $200 for not reporting pest control although I reported it multiple times and nobody ever came. When I told them about it they said we don’t see any record for requesting the pest control service and when I sent them the proof they said it goes back to Nov, sorry we can’t refund you that amount. 4- They kept my rent amount at $1610 a month after one year of living there although they decreased it for new renters. And when I told them you need to decrease it in the new contract for the new year they said no we can’t decrease it. 5-They’re bad communicators. They never answer the phone. Most people there can’t even speak english. The only good thing that they were better than other apartment complex at, was that they do the maintenance requests really quick and they changed the bathroom for a better one when I requested. I’m putting the negatives and positives because I don’t wanna be unfair to anybody. I’m really glad I left that place.

Update 10/13: Received clarification on their policy. Which to intentionally deceiving individuals into applying by lying about the selection criteria requirements. Once the application is received they will create a reason for delay until the 7th day. On the final day come up with a random reason to deny the application. I made over 3x the rent, had no evictions or broken leases, credit was approved but was denied due to my criminal history (1 DISMISSED Class B Misdemeanor that was over 5.5 years ago). But was told before applying it wouldn’t matter. When confronted about their shady business practices. Say “it’s policy” and ignore the individual until they give up. Original: TRUST these reviews and check their Yelp reviews!! Their communication is poor. When asked about their policy they couldn’t provide a direct answer only would say “Idk Do you want me to call the owner and ask them myself.” Then will brush you off just to just get off the line. When asked about why their application policy (when applying online) states something the total opposite of what is told in office. Could not be given a answer either. I understand that some deposits are non refundable but in this case. I followed up consistency. I was told that I will call you shortly but no follow through. I never received a call or notification to let me know if I was approved or denied. Very unprofessional and careless! Out of $250 dollars for an application that was not even denied. Before applying ask for their tenant selection criteria in writing. Even better go to the Abbey at grant Rd has a the same sq, better management, and better reviews. Don’t blow past the reviews like I did. Please look elsewhere!

I moved to Texas in May, and it was also my first time here. I applied at Roundhill unseen and was very scared for my daughter and I but I must say that they made me feel very welcome and safe. The staff members have been nothing short of amazing. I'm glad I made this decision.

This place is definitely a scam. Believe the bad reviews. I have been in contact with this place since February. We were told that we qualified based on the information we gave and to apply 2-3 weeks prior to our lease ending at our current place. I applied Monday, paid $308.63 for the admin fee, application fee and today at 5:45pm (they close at 6) I was told that we were not approved because I owe a previous apartment a balance of $218. I explained to the leasing manager that I made the person I was previously in contact with aware of the situation and she said that it was fine because it was under a certain amount. The current leasing manager said that they have since changed management companies and they now do not accept anyone who has a previous balance from another complex however the updated rental qualifications are not listed anywhere and are not on the application. If I would have known about this policy, I never would’ve applied. I explained this to her and she said “it’s unfortunate and I will make sure the future applicants are aware of the qualifications” but that doesn’t serve ME any purpose now. Hopefully I will be able to be refunded since it was a lack of communication on their end but by the looks of the reviews, I doubt it. I posted some pictures of the information that was given to me prior to applying. As you can see “unpaid balances” is not listed as a deterrent under the qualifications. Save yourself the trouble and look elsewhere. This place is a SCAM!!!

We are on our 4th manager & it's only been a year. Pros: Nice, spacious homes Cons: Unstable management Slow maintenance Poor upkeep of community grounds Rent price is above market value for these homes in this area Amenities: Dirty pool and tiny dog area Leasing staff never answers phones, callback, or responds via email. You have to physically go to the office or you just won't be helped. The bill pay app is a joke. You really have to pay attention to your bills or you may pay more than you owe. You will literally be better off living anywhere else. It is not worth it to live at Roundhill Townhomes.

I called asked question and Veronica was very dismissive and rushing me of the phone. I then had a colleague of mines call and she was so nice to her. It's sad that this is how they do business. Unfortunately, we know racism will always be alive but to have people manage their property like this is ridiculous. Based on other reviews the black people that currently live there get treated horribly. We should not support entities that clearly do not value us.

Hello guys I am a long time resident who love my unit it is a classic. For those with kids this property is safe . Compared to the other properties Roundhill has very minimum crime this is a 9 to 5 property at night here is no one outside I’m very proud to be living in the rounhill

I love my stay here. My apartment is beautiful a little over priced but overall worth the money. The area used to be safer but we have security and the gates are always closed which keeps these apartments safer than our surroundings.

The Manger Claudia is a racist, lying, thief!!! Run don't walk from this place! Claudia the property manager will sway you with her initial friendliness but soon after you move in if it's not about a payment she is rude and disrespectful especially towards black families. During the pandemic after my husband was laid off, she offered us no services for assistance, instead she constantly sent harassing text messages and phone calls. Additionally, she has filed and dismissed eviction cases against us 5 times. Claudia and her management company disregard the law in the that she was charging late fees towards our monthly rent. We were 1800 a month when our rent was 1359. On one occasion she tried to barge into our home and collected $400 dollars cash from my husband and threatened to take our possession. Claudia shows no empathy for the black families in which she services in her community. Claudia has disrespected my husband in front of her colleagues and other residence when he enters the office. Lease this complex with extreme caution. Also the pluming sucks! The toilets constantly overflows and the ceilings have had to be replaced constantly due to the toilet flooding.

The staff is very rude and unprofessional my roof was leaking pushed water through the walls had water in my bedroom and living room messed up my rug and sofa and the office act as if they didn't care. And told me I should have had renters insurance when it was an requirement when I moved in.