Tenant Reviews for 5815 Gulfton St

I signed a six-month lease and was happy to find a place that was all-bills-paid. I'd read the reviews about the complex having rodents, so I specifically asked the leasing agent whether they were a problem in the building I was moving into. She said no. A month later, I saw a small rat run behind the bathroom door, then behind the curtains in the bedroom. Maintenance was great about plugging up some holes where it/they might have come from and put out a couple of traps. I put out some poison and glue traps and slept with the lights on for the next five months. Never saw another one until the day I was moving out, when I noticed one in a glue trap. The apartment next door, and the one next door to that one also had rats. I had a couple of other maintenance issues during my lease, and the response was fast and thorough. Security personnel were very friendly and respectful, and they walk around the property as well as work at the gate. The gentleman in the Business Office, where rent is paid, is also friendly, and he knows the fascinating history of the property. The neighbors pretty much kept to themselves but were very nice to everyone. Getting to the mailboxes isn't easy, because there are only two entrances/exits for the side I lived on. There are other gates, but they're permanently closed and topped with razor wire. Grocery stores and other shopping, as well as schools, are in the immediate vicinity. The parking lots need to be completely redone. You could lose a small child in some of the potholes. All in all, if it hadn't been for the rats, I probably would have signed another lease.

1.) Customer Service is Horrible. 2.) Horrible roach infestation, including the tiny baby ones. In the bathroom, they would run inside the caulking of the walls. 3.) Rat problem. Saw a rat when I was in my living room. Pulled it apart found rat droppings. It also burrowed a hole inside my new furniture.

Terrible place. Cockroaches are everywhere. Parking issues. No idea how to communicate with the owner or owners leasing office and manager office are very rude and discriminated. Lessing manager needs to have training and focuse in something else but not management needs to back to school.

PLEASE READ!! Not terrible for a first apartment if you are trying to get used paying rent. All utilities are included so that is the biggest pro. The location is great. It's close to the galleria, not far from bars, restaurants, etc. Basically 20 minutes tops from everything. As far as the negatives...The maintenance is HORRIBLE. You have to call and complain several times and then it still may take a week for them to fix something. I had to threaten to report them to get them to fix my heat in the middle of the winter. And then the manager was rude about it. Also, I am pretty clean. I don't leave food around I keep my dishes washed, kitchen and bathroom etc. clean trash taken out, still can't get rid of the bugs. There is a slight roach problem. Not only the large ones, bu the tiny ones that are hard to get rid of. They "spray" but it never helps. As far as noise, I can hear every thing that happens. I am right next to the mailboxes, so even when two people are having a normal, quiet conversation, I can hear everything. It's generally quiet, but I did not like how easily I could hear the outside world, I am also always concerned that everyone outside can hear everything going on in my apartment. The laundry facilities aren't good. The dryers work when they want, it's very hit or miss. If you sign a lease for a 1 bedroom without the washer and dryer and at the end of your lease decide you want to upgrade within the same floor plan and just add a washer and dryer, they won't let you. You can't upgrade to a bigger apartment within the same floor plan, you'll have to get a 2 bedroom if you don't want to stay in the floor plan you are in-- stupid. Overall, I would only recommend these apartments for someone who is okay with much older facilities, okay with a slight bug problem, doesn't mind the noise, and is okay with the area. You honestly can't beat these prices for this area, which is the biggest pro. But, you get what you pay for. I, personally, will be moving out to bigger and better things. This was my first apartment, and I am now willing to pay a little more for higher quality. Cannot wait!

The worst management a person can possibly encounter.very unprofessional. The management clearly told me that they only care about business(new customers) not about the current residence.this doesn't even make sense for business.if a management don't care about current Residence the same is true for the future residents. Time for new management.

I moved here in December and I'm very happy with it. The staff is great, maintenance is timely, there are 24 hour gate guards and staff the patrol the complex regularly, everyone in the leasing and business office is very helpful. To give a little perspective, I live in a one bedroom unit without the washer/dryer. Pros: It is spacious, I'm constantly surprised by how much room I have: - There are two closets in the bedroom. One is huge, it would make a small but decent bedroom for a toddler, the other is a good size with built in shelves. Both are walk-in closets. The Bed room itself is a good size. I have a queen-sized bed and enough room for a night stand on either side and dresser at the end of the room. There is a small windows that looks out over the parking lot and lets in plenty of natural light. - The bathroom is the perfect size (water pressure is great, though controlling the water temp. does take a little back and forth fiddling). - The Kitchen is small and only has counter space on one side. The other is stove - fridge - pantry. The pantry is a decent size for someone living on their own or with one other person. Be careful though, they are deep and go off to the side a little, so it is easy to forget something is in there because you can't see it. There are cabinets above the fridge and stove, and over/under the sink and counter. - I am constantly surprised at how large my dining room is. It could fit 6 people easily and not really encroach into the living room. - The living room is a good size. It has a brick accent wall and another wall is a large picture window (facing into a beautiful courtyard/pool). It is large enough to accommodate and normal size couch, coffee table, oversized chair, and a small-medium entertainment center. There is great pest control. I have been here for three months and have only seen two small house roaches, and one small wood roach (all killed on sight). For old apartments in Texas, that's pretty impressive in my book. It's quiet. I wouldn't know have known that I had neighbors on one side if I hadn't met them, and I can vaguely hear the TV at night on the other, but never well enough to make out what is being said. The foot traffic outside is also minimal and quite. Cons: The walls are white, and you can't paint. There is limited counter space in the kitchen. There is no trim around the doors or windows. No ceiling fans. Parking will get filled up after about 10 in the evening

I've lived here for five years. Without question, this is the most inconvenient place to live as far as maintenance and customer service. The manager is possibly the rudest person you are likely to encounter, the maintenance department cannot be depended on, and the apartment management admit they will enter your apartment without the required notice being given. I've had to threaten legal action several times just to get them to honor local laws and regulations.

Have lived here for a year and this place is absolutely terrible. I had all outdated appliances and maintenance told me that they could not replace anything. Then, I see other units getting BRAND NEW APPLIANCES! I brought this up to management and they looked at me like I was absolutely insane. This place needs an over haul. The roads are crap. The security is garbage. My in laws live here as well and had their tire stolen IN THE PARKING LOT RIGHT NEXT TO THE SECURITY OFFICE. They later got a ticket for not having a functional vehicle the night the tire was stolen. This place is garbage. Please do not rent here at all!

The manager named Marelli, or however you spell it, is a straight up -----! This place needs new management quick!!

I usually don't write reviews if it is not really important. I feel like I can't keep my self silent about this apartment. People see it's positive parts only which is it's a bill paid but trust me it won't have much difference from what you pay except you'll signin a contract in this jail and look a way out imidiatly. This place used to be better with the old manegment. Now this people are creepy they treat you like an alien with the money you paying. There are these so called securities, they consider them selves as FBI agents. Most of all this place is OLD every thing is falling apart there have been fire non stop in this complex. The air fans are old the keep causing fire, they don't have fire detector in a place they are most needed. The carpets are old causing you allergy every week. When ever someone moves in they polish the house white paint and people think it's new and clean, ironically you'll start noticing things are not right on the first week. Don't move in if you do you'll regret your whole year or break your contract.