Tenant Reviews for 3333 Cummins St

DO NOT MOVE THERE, AVOID THIS PLACE! Whatever you do, Do not move there, these are the most money hungry thieves in the history of apartments, they invent fees you don’t even know exist, please avoid this place at all costs, unless you want to be tortured and scammed out of you hard earned money. They add all these other fees that are not disclosed in the contract, so think of about an additional $200 to $300 more by the time you get your first monthly statement, I got the hell out of there!

The management notified me 5 days before my scheduled move-in date that I needed to provide my actual Social Security card to be approved for a lease--more than a month after I submitted my lease application. When I told them I was coming from out of town and asked if I could provide the card on my move-in date, they would not allow it, suggesting that I instead take time off work to drive 6 hours and bring the card myself. Not only have I never had to supply a Social Security card to lease an apartment before, they took a ridiculously long time to process my application and never let me know that they would be requiring this proof of identity. Every person in the office I spoke with about this was rude and unhelpful. I had to withdraw my application, cancel the movers I had scheduled, unpack everything I had already packed, and lose my application fee. I would not do business with this company.

The apartment complex is located una great location and looks relatively nice even though it’s an older complex. Unfortunately, that’s where the good things end. The first issue we had is that we can only get ATT internet at 25mb max because of the old wiring. The administration has been changed four times in the what I’ve lived here. The wall-in gates have been damaged since I moved and can be opened by pushing them. Now the worst problem. My bathtub started flooding when taking a shower. Then, water started coming out every time I’d run water anywhere else in the apartment and recently, feces have been coming out of the tub. I’ve complained about this for two months and they never send anybody under the excuse that they just changed administration and they’re understaffed. This is unacceptable, disgusting, and now I’m going to take legal action because of course, they don’t miss a day to take rent and complain about tenants. I’ve paid my rent on time every month, we don’t have parties or disturb neighbors, and treat the office staff with respect despite them not giving a crap (pun intended) about us. DO NOT RENT HERE!!!

I just want to say that since this new company arrived I can see the progress and changes in the property, I hope you will stay with us for many years, and continue to support us as you have done in this time that you have been here.

This is the place for you if you need a great location and access eateries and freeway and you can't find nothing else. However, this a big but if you like being ignored and lack running hot water and non existent fitness room. If you would like to drive to post office for your packages this the place. If you like speaking to a rude incompetent leasing staff and pay for valet trash but not have your trash picked up this the place. If you like leaky pipes and holes in ceiling that was there before pipes burst during the winter storm you got it this the place for you.

The apartments are okay but the new management is horrible. From nowhere, in the middle of a pandemic, they decided to start charging for parking. They did not informed us properly, just start sending threatening emails saying anyone who parked there would be towed. It generated a lot of confusion. Now you have a lot of opening spaces and everybody fighting for the few spaces you can actually park. We also had a rat inside our apartment and they denied to pay overtime to help us deal with it at the time, so we had to sleep with the rat inside our apartment until the next day.

Terrible management, piss poor management. Keep finding ways to abuse their residents and make them pay more. Implementing policies out of the blue. People in the office lie to you and are unprofessional. They need new personnel. Employees use the few spots available for free residential parking.

New management finds new ways all the time to raise the cost of living. They don't allow you to mail rent check; you have to use their web portal, and they charge $35 just to pay rent. Then, they started charging $55 for parking. They give no notice and do not communicate clearly with tenants. If you come here, expect to pay more than they say you will pay.

New management is the worst. Advertised free covered and uncovered parking, and now is charging $55 monthly for ONE guaranteed parking spot. Residents when did not opt to pay this are frequently forced to park on other streets entirely, at present. Guest visitation is somehow not allowed at all, now. Management is awful at timely response, and frequently fails to inform residents of fire alarm tests, power and water outages, and more. Maintenance takes weeks.

Was advertised free, gated, covered parking and uncovered parking for guests which became optional paid reserved spots. As of September 1st, The Place at Greenway cut its parking down to 42 uncovered spots to be shared between its 200+ units, unless each car owner pays a ~$600 annual fee ($55 a month/first month free). They're strong arming their residents out of money, do not move here.