Showing 1–1 of 1 review
8 months ago
I have lived at Bellrock Summer Street since February 2025, and in just a few months I’ve experienced more frustration here than I could have imagined. I want current and future residents to be aware of what you may face living here. On July 3, 2025, a pipe burst outside my apartment, flooding my unit. It took over 1.5 hours before the water was shut off. Industrial blowers and a humidifier were placed in my apartment and left running for more than a week, nearly doubling my electricity bill. Management has refused to assist with the cost or offer any form of compensation. Since then, the repairs in my apartment have been delayed for over six weeks, with no clear communication. I’ve received conflicting updates, broken promises of start dates, and little to no follow-up despite repeatedly asking. Hallways were repaired while resident units (where we actually live and pay rent) were left waiting. Even more concerning, on multiple occasions, I have returned home to find issues that compromise my safety and health: - My apartment door left cracked open after someone entered without proper notice, leaving my home unsecured. - My front door still does not close properly since the flood. - I am worried about potential mold developing due to the extended delays in repair. To make matters worse, another flood occurred on August 19th on the first floor, proving that these water issues are not isolated. Throughout all of this, management has shown little accountability. They have not offered to move me to another unit during construction, they have not reimbursed my electricity costs, and they continue to provide vague and conflicting updates. The only person in the office who has been truly empathy is Diamond , everyone else Jenny(leasing agent), Rachel(manger) has been dismissive or rude when concerns are raised. Mark ,the assistant manger, I can give grace because it is clear he did not have any information. This has been one of the worst living experiences I’ve ever had. For the high rent prices charged here, I expected professionalism, communication, and support. Instead, I’ve felt displaced, unsafe, and ignored in my own home. If you are considering moving here, please THINK TWICE!!! And if you are a current resident, you already know…management does not prioritize tenants’ well-being. ?