Tenant Reviews for 2801 WATERWALL DR

We heard very high reviews about this apartment complex. In good faith we submitted the application, upon approval we rented unit 309. To our dismay we ended up in a very dirty, clogged, Dirty and rusty unit. Appliances are a total mess, faucet leaking all over the place. The Nest amd Wifi was still on the previous renter's name. Another struggle ! Me being allergic and my asthmatic husband suffering respiratory issues since we moved in and the ceiling fan threw dirt all over the place and on us. I had to make several service requests, I am so embarrassed myself. Seems like we made a big mistake trusting the name and reviews of this place. This is not how we anticipate things to be turned. The only solace to our souls is the leasing office team. Gavin has been absolutely kind and helpful to us. Please take a look at all the issues that we encountered right from the day we moved in. Regards: Payal Babbar

My one and only complaint is the internet. According to the updated FCC definition of high-speed broadband, DSL doesn’t always fall under that category. Not to beat a dead horse, but DSL technology was released in the early 1990’s, which is thirty years old. I have friends in older complexes that have all been upgraded to either fiber, cable, or at least give them an option between service providers. I’m not naïve when it comes to understanding the workload and cost it would take to update the buildings infrastructure, but when I look at an AT&T fiber coverage map of our little neighborhood, everyone has fiber, except for us. I would have much rather this have been undertaken than installing new door locks just for convenience (and btw are very slow to respond to the app). I work in software development and it can take an hour, sometimes even two to download builds, or programs I use for work that require a fast connection sometimes are unusable. Both of these examples causes me to work longer because of the significant lag. My friends love coming to my place, and if they ask if they should look at moving I always bring up the internet issue, which quickly excludes this property from being a viable option. AND when I signed my lease four years ago this was never relayed to me. I probably would have reconsidered signing if I would have known that from the beginning. Are there any plans in the work to address this issue? Eventually it will need to be upgraded to continue to meet our ever growing need for reliable and faster speeds. Thanks!

My wife and I have lived at the Waterwall Place for nine years. The apartments are wonderful and energy efficient. Right next to the Galleria Mall, a five minute walk away. The Manager and staff are the best. The maintenance crew is very responsive.

The office manager Nancy setup my maintenance request and she was so sweet. She even suggested expediting the problem, because it appeared the issue was associated with my air conditioner. I appreciated that. The maintenance was great! He came within 24hrs and was very helpful.

Very nice neighbors. Great location. Staff and maintenance staff are friendly and helpful. The rise in homeless people in the waterwall area is concerning. The cars out front of the building make it impossible to enter and exit done weekends. What can be done. Have you tried partnering with HPD for monitoring for these issues.