Tenant Reviews for 2115 RUNNELS ST

ROACHES, FLEAS, MOLD, FLOODING. Do yourself a favor and avoid this place like the plague. I know it looks nice with all the cosmetic upgardes that theyve done but theyre just that...cosmetic. Underneath is nasty infestations that no amount of pest control can take care of. Management is okay, but this building is from the 1800's ask yourself why dont any of the apartment managers live there like other apartment managers at the property they manage?? I can tell you why because THEY KNOW how nasty this place really is. Save your money, houston is huge, im sure theres better lofts out there somewhere.

Beautiful spaces but unfortunately they are ran by opportunist. This review is very short and simple (proof included). They will take your $200 administration fee, tell you they will reimburse you if you don't qualify, and then refuse to honor it. Please see attached proof. If you have been a victim of this management group please contact Matilde Luna with the Houston Apartment Association at . History of this incident: Just in case you want to discredit me or claim you don't have an application under my name. My husband and I (Juan and Helen Ayala) applied 1/29/2025. We were upfront about our credit issues with Gaston, the leasing agent, and asked if in the event the application was denied, were they going to reimburse the $200 administrative fee. He stated they would and I also got confirmation via text (attached). Once they collected the money and denied our application they went completely silent. Screenshot of the multiple emails I sent. Unprofessional doesn't begin to cut it.

I am infatuated with East End Lofts. From its lofts brimming with gorgeous personality and an old industry charm and being a part of Houston's historical past, there is no more distinctive place to reside. We are incredibly fortunate to have the most phenomenal property and residential management team. They are exceedingly accommodating and cordial, fostering a sense of belonging among their residents. A TEN-STAR RATING FROM ME... Heston Holbrook

We have lived here over two years. At first it was great. The office staff was knowledgable and great to work with (miss you Marie). But since moving to a new loft, the noise level here is fantastically loud! You get to hear EVERYTHING; the neighbors intense 6 AM fights, your neighbor's new dog that barks from 7 am to 8 pm (still barking now, honestly why have a dog if you're going to leave it unattended and this unhappy all day?????). Which is super super freaking awesome! Really lends a great ambiance to this super cool location. Also super fun? The sewage that backs up into your tubs/showers and drips from the ceiling. Real Stephen King's The Shining vibe! Sometimes it's a downright down pour! Which is amazing since the water pressure here is so non existent, a shower outside during a light drizzle would be more effective. Nevermind attempting to run your washer, or dishwasher. Takes so long that you might as well not bother, so score on the eco-friendliness! And if that wasn't enough of a super cool feature, please let me tell you about the maintenance staff that appears whenever you're in the shower naked. Awesome!!! Even better than that is when you come home to your apartment and the lights have been left on, doors opened, and there is no note or explanation to accompany this mystery. Is it ghosts??? Who knows! It's an old building and it isn't like the mystery of the dripping water has been solved in months (the suspense is really building nicely). So it couldn't be maintenance, because they only pop up when you indisposed (read naked). My money is on the ghosts and they seem unhappy, which is surprising because there are so many great features here! Let's not forget the security here. We pay extra for reserved parking, which is behind not one, but two gates, and although they are frequently broken, the plus side is that is super helpful for our thieves out there! It's not their fault when we make it this easy to steal; which could explain why my car was broken into. Or why motorcycles were blatantly stolen. So if you're afraid of getting your car broken into because of the insurance deductible on replacing the broken window, fear not! They took the whole damn motorcycle in those cases! Score for those owners!!! Altogether, if you're looking for a dowtown loft, with excessive sewage problems, bad pipes, no water pressure, no security, lots of theft, loud neighbors (who needs cable, am I right?), and spotty maintenance (they try their best), this is the place for you!!!! One whole star!!!

I have lived at the Marquis for several months, with friends who have happily lived here for years. If mid-rise apt. living is you're thing, this place is a total gem. Located just minutes from Downtown in a beautiful brick building with old school charm (I have stained concrete floors, high wood beam ceilings, brick walls, and large wood framed windows), this place is for you. None of the hassle of being micro-managed (something found in mid-rise living) , and the staff is just AMAZING!!! Jennifer who leads the crew, is always here to help you with anything you need. Meagan who works the front is as sweet as pie (literally you could just eat her up). And they are always open to new ideas. Some days there are food trucks, free yoga, a space to host a party or art showing if thats you're thing. There is an amazing pet friendly cocktail bar with a giant garden space around the corner called TNP (The New Potato). They host Karaoke, an amazing steak and whiskey night, and have great staff. Pheonecian Market (an amazing grocery store in DT) is minutes away, and groceries can be delivered through several apps. (very convenient fi you work from home or have long days and want to just chill on your days off). You don't even need to leave the house. The maintenance team handles all your needs, usually within hours. The are pure gentlemen, clean up after themselves, and often go beyond what is needed on the spot. I can't say enough about this place. It's an awesome community. Cedar

Barry-I've lived at the Marquis Lofts Downtown going on 3 years now and could not be happier. Let start with the maintenance staff friendly, quick, and efficient always willing to help. The staff and Management team are accommodating to a fault and Jennifer calls you by name which makes me feel like I'm not just another tenant! I so enjoy the spacious units and unique share space throughout the complex. I'm looking forward in continuing my stay at the Marquis Lofts Downtown for years to come

My girlfriend and I absolutely love The Marquis Downtown lofts! Luxury living at its finest. The entire staff is super friendly and we have been welcomed by the fellow residents. Jennifer always has a friendly smile. Serena was so friendly showing us many, many apartments until we decided on one. We plan on staying here a very long time.

If I could give this place less than one star I would. Stay away if you want safety and consideration. When we first moved here the building was great, but then it started going down hill and the good staff was switched, now we are left with incompetent management that keeps raising rents. There's dog feces in the hallways, the entry doors and gates break CONSTANTLY, the hallways smell like weed, and there are dope dealers in and out of the building. My girlfriend is afraid to go to the gym at night because of the shady characters we see roaming the hallways. The manager does NOT care and is rude and dismissive and has let the building go from a unique one to a FILTHY dump. We are moving out as soon as this contract is up.

I truly love this community and the AMAZING staff there is always a sense of urgency for my needs and I feel that I am a priority. Love this place and would highly suggest it for anyone. While being diagnosed with cancer the staff ensured I received any packages along with being greeted with friendly smile. I fell apart of a family within this community. The Community Director (Jennifer H.) is so loving and personable.

I lived at this property for 7 years and I absolutely love the area and the building. I've lived in building 6 for several years and recently transferred to a bigger unit in building 5. The Downtown & Eado resturants, events, and other spots are a $3 Uber ride away. Yes, each tenant will have their own experience, but mine has been pleasant (not without issues, but pleasant). I'm a native Houstonian and I'm very particular about where I live. I love the old warehouse and modern loft mix. It's definitely a place I would and have referred to others.