1700 Seaspray Ct

In May 2024 I moved into Vintage at 18th Street with the hopes of being able to make a home in the heights. In June, very next month, the roof above my celing started leaking from the rain. I reported it thinking they would repair it. They did not so I reported it again before the hurricane in July. Still nothing. The hurricane came and went with even more damage and mildew beginning to grow. I kept reporting it over and over to the leasing agents, and even the manager. It was not until last week that anything was done. They replaced the sheetrock but guess what? The roof is still leaking. This being just my worst maintenance issue here. Mind you anytime a maintenance request is submitted, it takes at least a week and me reminding them to get it done. I have asked them to just release me from my contract at this point and they have been avoiding giving me an answer for 3 weeks now. I love living in the area but I would not recommend living at these apartments.

Let me start off by saying that we have finally got a manager that truly cares about us and the property I see Lisa out on property picking up trash fixen things and always smiling she really has made such an impact here. I know this last week we have gone through so much with water issues ac issues but she never ignored any of it she was so amazing the whole time going above and beyond making everything better I know it’s not their fault and she takes full accountability which I have never witnessed in any manager do that she finds solutions and that is something to be thankful for now I love going in the office because it don’t feel like a bother anymore thanks again Ms Lisa keep doing what you do cause you are one of a kind.. not to many like you..

I honestly feel like someone actually cares Lisa has benn so honest and just cares for us so much I really do love how you always see here and her beautiful smile everything is so wonderful now that she is here thanks you Lisa for making so many changes I’m such short time

Everyone should have a Lisa on their team! She is so friendly and personable and takes time to truly listen to your concerns and address them. Her staff Sheldon, Bianca and Nadia are also worthy to mention because they are friendly when you come in and friendly over the phone. I have lived here since 2017 and have never come across such nice people here.

I just moved into these apartments and first I want to thank the new manager Lisa and her staff Nadia and Bianca for their hospitality and making me feel right at home. Not only did they get me settle in right away, but they made sure all my issues were addressed immediately. Even the maintenance on call over the weekend were readily available! I am so glad out of my search for the many apartments this was the one that had what I was looking for.. This apartment had beautiful upgrades, 24 access to the gym, a wonderful staff, a manager who is great at communicating and quick at handling issues. Did I mention the area is quiet and I have no trouble in finding parking spot! I give Oaks of Timbergrove an A+

Lived here for a year. This was a terrible place to live. Leasing office is unresponsive. Maintenance won’t get to you until you call 100 times or weeks after your request. Oaks of timbergrove also owe us a months worth of rent which we accidentally paid our last month there. It has been 7 months and we keep getting ignored by the leasing office. DO NOT MOVE HERE!!!!!

There is so much good about Oaks of Timbergrove: a great price for a great location, and a quiet community in general. However, new management took over in 2021 and they have proven to me very non-responsive. Emails and voicemails to the office are regularly unanswered. Maintenance requests for relatively urgent concerns sit for weeks at a time incomplete. When going in person to ask about a maintenance request, I was told they were so behind that they marked the entire list as complete and started over. (This has happened twice in 2022 alone). I don't know why they can't seem to get a handle on responding to emails. All of the residents I speak to around the community are leaving or considering leaving when their lease is up. On the positive side: the community is very dog-friendly, having a small dog park. Most units have W/D, however, for those that don't, the laundry rooms are not a priority for management. Machines are always down. We hear the most from the office regarding taco trucks on weeknights. Overall, this is a good place to live, if you never need anything from the office. [Side note - my lease is up in 70 days, and I'm required by the lease to give notice of leaving at least 60 days before expiration, and I have YET to receive a renewal offer. Either they're behind or trying to get me to leave.]

After this new management took over in July 2021, it’s been terrible. Customer service is awful, and there is so much turnover that complaints I made regarding additional charges on my rent since October 2021 have gone unfixed. I call and am told someone will call back, but no one ever does. I email the assistant manager, Stephanie Padilla, and she does not respond! I’ve seen her TWICE in person about these rent charges that should not be on my statement, and she still has not fixed my issue, despite telling me on the spot to my face that she would fix it right away. Terrible communication and customer service. The incompetence is rampant here.

This is a quick note to let you know of the incompetent manager ----- -------- at Oaks of Timbergrove. Ever since these folks took over it has been a huge ---- show getting anything repaired. Attached are copies of last email regarding the closing out of tickets and not doing any actual repair work. Please read the email sequence. And the history of repairs not completed. Additionally, none of the maintenance crew -------------. There are piles of dog ---- everywhere. The hole in the ceiling has been there since September 22, 2021. That’s more than two months with a hole in the ceiling. Finally, it appears they have disabled the review section where you get to write why they got a ZERO review. You can’t submit any comments with a negative review. We are not renewing the lease.

I moved to these apartments end of June. By end of August i was already regretting my decision. I have put in several maintenance requests, none of which have been fulfilled, minus one, the AC. SINCE JULY i have had a leak under my cabinet, cold water faucet does not work in my restroom so i have to get cold water from another source to cool the water when trying to give kids a bath, when my AC was getting fixed the window units were taken out of my apartment on a weekend that i was out of town and my windows were neglectfully left WIDE OPEN and i came back to an apartment full of bugs, gnats and flies. they also took and never replaced the window screens so im still dealing with a gnat infestation. The final straw for me is that my daughter has now gotten her foot sliced open on the exposed metal under the carpet. I have sent emails to the apartment manager, Louis Gonzalez which have gone unanswered as well as to Brooke..Idk her last name, that have gone unanswered. needless to say i have contacted a lawyer and will be looking to get o ut of my lease so that me and my family can find a safe and suitable living condition. These peopel don't care about anything but getting the rent on time. They're real quick to send emails about lease violations, and paying rent on time but don't live up to their part of the lease agreement. TAKE HEED AND FIND SOMEWHERE ELSE TO MOVE! SIGNED APT 2083