Tenant Reviews for 13355 NORTHBOROUGH DR

Do not rent from here The owner of this property is a fraud taking out loans and pp loans and not fixing property the city of Houston has been called on them due to alot of reasons...They do not care about how there residents are living they take ur $ and send it to there country of Turkey.This place is invested with mice in the buildings water leaks into Apts mold in walls..Dolly was an awesome manager and so was Anjelica...but that lil girl Nallely they put in office don't know what she's doing and she's also the owners sons baby momma...people selling drugs right infront of manager and nothing g is said or done..Dolly didn't care she was calling the laws nd kicking them off property...Tx Excel Management and Canfield property is TRASH CAN DO NOT MOVE HERE I REPEAT DO NOT MOVE HERE...

This place is horrible ! A nightmare don’t move here they never fix anything I was without a/c for a whole week in may currently the pipes on my kitchen sink are busted and flooded the whole living room n still no fix. But the worst problem of all is the huge RATS in the apartment it’s a nightmare I literally cry every day because the rats are just here living rent free in my apartment. I’ve complained to maintenance about this issue almost every day still nothing Is done I hate it here seriously thinking about just breaking my lease this is a nightmare I don’t wish these apartments on my worst enemy.

Canfield lake apartments has been the worst experience I have encountered in my life. The property needs a lot of attention and updates. pool has not been open for years due to city closure. Cars are being broken into every day. The security does not do a great job securing the property. The gate breaks for months with quick fixture to keep our environment safe at all times. I moved in with 400$ And my apartment had no AC for 2 weeks. I begged Maintenance to come fix the problem as my apartment was 100 degrees during the hot summer on the 3rd floor. Worst mistake of my life giving this property management my 400$ it was so hot ?? and terrible living on the 3rd floor with no AC. They could not provide me with unit and advised me to purchase my own. Of course they still wanted their rent even though I had no AC for so long so many other residents did not have AC and they suffered along with their kids. I finally advised the leasing office I would contact the news to report them and they immediately came and fixed the ac to where it would work for A LITTLE WHILE. The problem continued. I moved into a different apartment once that lease was up because they were not able to move me out it was IMPOSSIBLE. So I moved towards the front of the leasing office and my plants were stolen, my Amazon packages were stolen, my car continued to be vandalized. Trash is always thrown by lazy residents that do not care and will throw it on your porch. The property is very disgusting and again needs a lot of repairs and maintenance. I have notified leasing office multiple times. They actually have a new property manager which has THE WORST customer service and the nastiest attitude. I definitely encourage to have a different attitude towards residents that are helping you make your pay check! We work hard to pay rent and deserve respect and better service. ALSO, The team in the office need more training to better serve the customers calling and coming into leasing office. Every time I ask a question they do NOT know how to answer it and have to invoice the manager which is the new -------- lady that is never around. So you never get a cal back. Very poor communication please work on that with your team! The service is HORRIBLE when you ask a simple question. I will never advise and recommend this property to anyone. The property has so much to work on! Now my apartment has mold due to an up stairs leak. That has ruined my microwave and power sockets. She said she would place a work order and blew me off with no sympathy which is 100% EXPECTED. Thank GOD my lease is up next month and I will remove myself from this NIGHTMARE.

I love this community fist security is good and everytime i come out of my apt it is always clean is never messy the two guys working outside do a great aeesome job keeping it clean terry and cesar the property and everyone do a great job lived here for a 1 year

This place is terrible, The staff will lie lie, Somebody tried to break in my apartment, the widow is still not fix or replace, now it's leaking from the upstairs apt, still nothing , nobody has come, it's terrible here, don't moved here, big hole in the walls, no cabinet doors or drawers, Terrible,

My name is ********* one of the occupants at 13350 Northborough Dr. Apt.# ****. First I'm writing because as of August 11, 2017 the management in the office received my money for my deposit and 2 months rent. Normally when you go into an office to view and look at apartments you would receive a walk through a model apartment, they didn't do that. Their customer service skills are horrible. The apartment wasn't ready for viewing. So I had to wait for another few weeks; until they felt the apartment was ready then the management sent the custodian to walk with me over there, there were a lot of things wrong with the apartment. The rug has never been changed since the apartment been built there. The air conditioner wasn't working.The dishwasher doesn't work. The apartment was infested with roaches. I spent money on cleaning the carpet, bombing the apartment to kill the roaches. The locks on the doors didn't work or lock. Also i had to buy cleaning solution because the apartment wasn't clean. There are no lights outside on the buildings, and it's jet black very dangerous. They say there is a curfew, but all day long there are big, antagonizing, dangerous looking men standing around the property. Plus you have to go to the office to receive your mail, bacause of people breaking into the mailboxes. The day I received my apartment key and was moving in a few items, my daughter and I had to run for cover because of gunshots. So as of September 18, 2017 The mailbox was fix to where the mailman can put mail into the box but now there's no key for my mailbox. I've told the management in the office that I'm looking for some important mail. They seem to not even care one bit. Like I said there has been one problem after the other. The management is so unconcern about that property. I hope that this message is received by the owner so they can involve their self with the people in the office. There is trash everywhere, the pool is pathetic and a nasty color green. P.S. Please reply and let me know what is going to be done. I have made a copy of this letter to you the owner. Also I will place it on the review board so others will see if something isn't done about this situation. I still haven't received my mailbox key. GOD IS IN CONTROL OF MY LIFE

All people in office are family including maintenance, maintenance is very poor, people in office are very rude and have excuse after excuse for maintenance, mind you which is family and friends to, my air have not been working for 2 weeks, but they want my money on the 1st of each month and I've always been on time for 14 months in a few days it will be 15 but my air still not fixed, don't move here especially if you have children are a disability

All the other reviews say it all but what they dont know is that they take advantage of people make house keeper cry by humiliatung her disrespecting everyone the apts dont get fixed on time due to them not ordering enough material that the workers give list of .... Have them working extra and dont want to pay them ... All the people that work in this office are famliy i didnt know all your family can work there . this place disusts me the people in the office dont kno what they are doing only hire people to fire them 3 months later so they wont recieve any type of benefits ... Dislike them

WORST APARTMENTS EVER. LIVED HERE IN 2014- 2015 AND STILL REGRET IT! NEIGHBORS UPSTAIRS FLOODED MY APARTMENT WHICH LEAD TO MOLD AND A BAD SMELL. CANFIELD DID NOT WANT TO MOVE ME INTO ANOTHER APARTMENT. SO I WITH HELD THE RENT UNTIL CORRECTION WERE MADE. THEY DID NOTHING BUT GAVE ME AN EVICTION! DO NOT MOVE HERE DO NOT! THIS APARTMENT NEED TO BE SHUT DOWN. AND A LAW SUITE AGAINST THEM SHOULD BE FILED!

Dont be fooled by the pictures! It does not even look like that! The apartments are ran down, trash outside everywhere. The owner doesnt even pay the garbage bill on time and tons of garbage laid out all around the dumpsters. Maintenance doesnt get things fixed in a proper time frame. The manager Dee Dee is very prejudice and unprofessional and her daughter is not so nice either. The water bills are anywhere from 60- 160 dollars a month and she tacks on fees of 25 and anything past due on water bill, she charges 100 dollars which is ILLEGAL. She bullies the tenants. She will try to lock you out of your apartment over a past due water bill too. She is -------- and doesnt like whites or black people and will show favor for --------- only. She rents out to people who dont even have a social security number. Both pools are closed down, the sewer system gets backed up often and we have went atleast a week before without hot water. There are rats in the walls and many apartments have mold in the walls as well and they will not do anything about it. Gates do not work, they are always opened. A two bedroom starts at 700 and let me tell you, you can find better for that price! Those apartments is far from feeling anything like home. Those apartments was a temporary situation for me but I regret every bit of it. So much money going towards a trashy place! Lesson learned! Helps to know your renter's rights as well because she will try to do you wrong in the office and think you are too dumb to figure it out. STAY AWAY FROM THIS PLACE!