Tenant Reviews for 1315 Nasa Rd 1

Poor management, poor health conditions, poor everything. These ppl need to find another career bc property management ain’t it. No ac, no pest, no maintenance, 0/10 recommend. Horrible horrible horrible horrible. Find somewhere else

We rented and closed from a distance and we were a little nervous about how the place was going to be like. This is what our experience has been like so far. Here, you pay rent to be surrounded by dog ---- and cockroaches. What kind of animal do you have to be to want to smell dog ---- as you walk by or have your kids play around in this? Our first unit was in relatively in good condition. No visible wear and tear and pretty clean. I did prepared myself in advance and sprayed Harris German cockroach killer everywhere. We ended up switching units because the woman downstairs must have some mental issues and kept playing a siren and cursing my 5 year old calling him a mother f…. These units have been built in 1969 I believe. If your neighbor farts, you will hear it. This is bound to happen in an apartment complex. Plus, it feels like it’s made out of cardboard. 2 weeks of mental anguish and anxiety. Couldn’t even sleep at night because she would randomly put her siren on and start cursing. Police was called due to the constant harassment. To stop these issues we agreed to move into another building. Mind you, this woman has so many complaints against her that the office staff moved her a few times due to other people complaining. Yet, they don’t get rid of her because she has rights and a tenant. Then what are we? Should we not have the same rights like her? Live in peaceful, clean, safe environment. Our new unit is in such a bad shape. The smell is overwhelming in the entire unit. I don’t know who lived here before but they destroyed the cabinets and broke the digital display of the stove. The washer smells so bad and we found dirty crusty clothes in. German cockroaches infestation, water damage around all corners and kitchen is so filthy. Water damage behind the bathroom mirror, garbage disposal blocked and on our first day here, the oven made a spark and a noise then the lights flickered and it stopped working. I woke up my first day and our belongings were crawling with German cockroaches. The guy in a green shirt with his canister calls himself an exterminator. What a joke! God knows what’s in that can. The units smell like he sprayed with something but it’s not helping. Some greasy nasty residue even on places that he shouldn’t be spraying. They have a cleaning crew that cleans these units but boy I tell you, you, yourself have to start cleaning when you move in. Carpets are filthy and just barely vacuumed when we first moved in. Glass in and around the pool, cigarette butts and nasty band aids litter the pool area. We ended up picking up a bunch of glass from the pool. My little one cut his finger picking up glass from the bottom. No cameras around to discourage people from behaving bad or breaking washers and dryers on the property or for safety of the residents for that matter. The main gate was being forced open by some guys one night. Delivery people go in and out of the complex. I am assuming that whoever orders food, etc, they give them the gate code. All in all disgusting. And boy, let me tell you about the fleas that left me with marks on my legs and ankles. Couldn’t even sleep for days! Scratched a couple layers of skin. Now I have marks all the way to my knees. Honestly, the office staff is trying to help. Best they can do is move you from there to there. So to sum up, we used to pay $1010 for the decent looking apartment and the new trashed apartment is $1035. How is that for value? Rude people around and all in all not a good place to live specially if you have small children. Some people are nice, some are behaving like animals here. I have never experienced such stress in my own home. I am miserable here. Haven’t unpacked and I don’t think I will. I have never lived in a place like this, or seen this kind of nastiness! I thank Michelle, Miguel and Keith for their support. My review will be updated once my grievances resolve. Not a good place to live at all! Rules are not enforced here. You as a tenant are not important. Your comfort and security has no value here!

This was the worst living experience I've ever dealt with and really not sure how this place is still operating. I ended up having to create a whole file of proof of what I'm mentioning below to show the property management company in Utah when I filed a complaint. The apartment complex responded dishonestly to my Google review, showing just how they operate in their business. I ended up having to share the photos of my issues on there. I dealt with: -Broken AC for 40 days during an extreme heat advisory in the summer of 2023 (but the lease and Texas Property Codes state they had 3-7 days to fix it) -Animal pee/dandruff/residue all over the walls and windows (no, I don't have a pet) -2 leaks from the ceiling onto my bed/nightstands -Mold- They had to clean the vents out and knocked out a piece of sheetrock in my son's room, exposing black mold. They never remediated it even after multiple phone calls and office visits -Leaks from other apartments onto our cars in the car port -Trash piling over the dumpsters into the parking lot -SO MANY ROACHES AND BUGS!!!!!!!!!!! -Being overcharged on rent/random fees that were just "an accident" that were removed after I brought it to their attention The property manager & assistant manager are condescending and incompetent when it comes to handling the majority of their responsibilities in their positions. Talking to them for solutions got absolutely no where and I only ever got eye rolls and rude comments when I tried to bring anything to their attention.

I have lived here for only 3months and the mangers sucks the apartment that I stay in is constantly hot I have made front office aware of the situation and still to this day noting haven't been done..

Lived here for less than three months, have had SEVER rain leaks with no help from management or maintenance. Hidden prior water damage to the apartment FROM HARVEY THAT WAS NEVER FIXED, hot water issues, electrical issues, trash and animal waste issues and general problems all around with the property management. Documented and sent videos and pictures directly to management, no response. HIGHLY UNRECOMMENDED, unless you want to pay to live in an apartment where management pays no attention to its residents. Good luck!

Maintenance is awful, management at the office is awful. 5 work orders for every problem is a minimum to get anything fixed. Apartments have leaks every week and mold gets painted over again and again.

Listen, this is the most affordable and even friendly neighborhood (and safe). Children play at the playground and the staff 'listens.' The recreation rooms are always accessible and the pools are full in the Summer (not overly packed). Pet friendly.

These apartments give a good facade. However, they cut many corners to provide necessary services for their residents. First, they will constantly change their accepted methods of payment for rent so residents are sure to pay more in "illegal" convenience fees and more likely to acquire late fees by being unfamiliar with the complex systems required to pay rent. That's right, no matter what methods (ie. Money orders, whips card) your lease says, they will change it on you and expect you to pay the late fees. Their EFT's (the only free method of payment) take 10 days to process sometimes. You will get an email confirmation, that I believe intentionally misinforms residents and does not state that you must allow more than 5 business days to process. If the money is not in the designated account by the processing date, you will be charged late fees for all of the days you may be unaware that your payment did not go through. You must then rely on the apartment staff to notify you that they have not received payment after they have already given confirmation. They will also unseasonably delay to notify you, and you will be charged for everyday they have done so. Secondarily, be prepared to pay a $50 increase on your rent every year if you move in. This is apparently automatically generated by "some software." The corporate office told me this will continue to happen no matter how long you have lived here. So I highly discourage residing here if you plan to live here for more than a year! Third, when you submit work orders, do not expect them to be taken care of timely. As a matter of fact, you will have to send multiple work orders for the same issue. I had a leak in my apartment and called the staff immediately after I noticed. A maintenance worker went out for 10 min on the roof and the leak was said to have been fixed. Needless to say it wasn't, I submitted another work order and the same thing happened again, further ruining the walls in my apartment all the way down to the first floor. The third time they fixed the leak, but not the walls. I guess I was supposed to submit another work order for that. Maintenance finally came to fix the walls pertaining to the leak by simply spray painting the discoloration! I told him there may be mold. Sure enough, mold was found and the whole wall needed to be replaced. I have had the same hassle of needing multiple work orders when having issues with my shower and dishwasher. Goodluck, if you prefer to be home when workers enter to protect your belongings, you will be taking more time off from work/school than necessary. Fourth, they have routine inspections often, yet I was left without heat on two of the coldest nights of the year. For some reason the hot water was turned off one of those nights as well. The apartment knew about this and did absolutely nothing to compensate me on my rent. Last thing I want to share, that shows the apartment's clear disregard for its residents is this: I was out in the back of my apartment having a bbq with some friends when a unit caught on fire and a teenage girl came out. It was a small fire when we first realized. My boyfriend ran over immediately and attempted to use their fire extinguisher, but it DID NOT WORK!!! He ran to the laundry facility that was literally 10/20 ft from the unit... IT DID NOT WORK! The one in my apartment DID NOT WORK EITHER! As the fire progressed and we were waiting for the fire department, there was still limited time to save the girls unit and her two cats that were trapped inside. Neighbors gathered around and tried to help, but their fire extinguishers did not work either. In total, I counted 7 fire extinguishers that did not work! The girl and her mother ended up losing all of their stuff and her two cats. I asked the assistant manager why the extinguishers did not work and her response was that "it's the tenant's responsibility to check their fire extinguishers." I later found out that there is no provision in any of the leases that says this! Furthermore, the extinguishers have a warning label on them that says they are disposable and will not work after you have used them, meaning there is actually no way for the tenants to test them! In addition, the girl had just moved in the week before. Doesn't that mean it's the apartment's responsibility to make sure the unit is move in ready? Or what about the extinguisher in the laundry facility (a commonly used area), which tenants' duty is is to check that one? ?????? Conclusively, this apartment cares very little about landlord responsibilities so much that they will violate numerous laws and will hold you accountable for all yours threatening eviction and rent increases whenever they can. They will even tell you that their responsibilities are your obligation. They are sure to be sued by someone very soon! ?? For me, it turns out that the neighbors are the only good thing about this place! If you are a resident and have any problems such as, uninhabitable living conditions, unfair practices, retaliation etc. And want to exercise your rights as a tenant, please contact me at or email me at . I am a law student who works with many other attorneys and professors who can help. Even if you do not wish to join in on a law suit, I can tell you how to go about unfair situations so you can make sure your hard earned money stays in your pocket or that you are getting exactly what you paid for and deserve. If you are not a resident and looking to reside, I recommend that you weigh your options with other apartments, unless you plan to be treated worthlessly and are familiar with the Texas landlord/tenant laws. If you are not, you WILL have problems with habitability, and numerous additional costs and fees.

I have lived at The Regatta since 2017. I find the neighborhood to be very convenient. There are so many locally owned restaurants and convenient stores within walking distance. The neighborhood is fairly quiet. I live in building 2, behind the office, which may be the reason but I'm not complaining. We had substantial damage to our apartment after hurricane Harvey and had to temporarily relocate but the staff handled it professionally as best they could. They kept in contact and got us back home quickly. Terry in the front office is a true sweetheart and even after moving in, she remained the same. She went out of her way to get me the exact amenities that I wanted in my apartment. We recently renewed our lease and I don't see myself moving until we purchase our home.

Everyone is very professional. My apartment is large with huge closets and all new carpet and appliances. So far my neighbors are quiet. If you have a maintenance issue it is fixed very fast and the maintenance staff are very polite and clean up afterwards.