12811 GREENWOOD FOREST DR, Houston, TX, 77066

I applied to these apartments for one of their townhomes. They use a horrible background/credit check company called RentGrow which is currently going through a class action for denying applicants based on false information. This happened to me as well and by the time RentGrow fixed my report, the apartment was no longer available. A waste of $50 for an application fee and a long dispute process with my bank that may not always go in my favor.

I don't recommend this place to anyone who wants a peaceful and descent place to live. Rude, disrespectful,and unprofessional Management. Also Crime, management takes forever to fix things,and lots of noise. Management treats you as if you live there for free.

They constantly send out emails the day of about "major" plumbing issues, its been on going its never fixed. I've had mice and cockroaches, the staff doesn't care, they aren't friendly. Maintenance is a joke! The pool has been green for weeks now. The lease should be updated seeing as they said they have clickers for the gate *they don't we all use the same code* there is no trash pick up you have to walk it to the dumpsters which the property is never taken care of. It is disgusting, management should be ashamed of there selves

The worst apartment complex that I’ve lived! They cut the water several times with no prior notice, cockroaches infested. Do not make a mistake renting here. It was a nightmare living here. The people at the office are very rude!

I would not recommend these apartments to anyone. I've had multiple issues living here from constant hot water problems to water coming inside my apartment during heavy rain. The worst problem I've dealt with is not having hot water constantly and it has worsened now. I've been battling hot water problems since nearly three weeks and have been going back and forth with the staff and nothing has been resolved. The maintenance, Manuel is completely useless, lazy and incompetent. He acts like a know it all and is rude. I don't understand why he hasn't been fired yet when he doesn't want to resolve any issues. Also people living here are trashy and inconsiderate. They will blast music at all hours . These apartments are far from peaceful. I cannot wait to move, I'm done living here and I really hate it here. Parking is another headache as they don't have desginated parking so anyone can park anywhere. I've seen one resident parking 4 to 5 vehicles per apartment taking multiple parking spaces and no one enforces this. I've been through three managements and I was noticing improvements after Radco taking over, but it's going downhill with the current staff in office; mainly with the useless maintenance named Manuel. Also, I've reported noise complaints and after some time my emails went ignored regarding loud music even after the manager herself heard the music. They'd rather keep trashy and inconsiderate tenants on property along with useless maintenance. Maintenance plays a vital role to living in any apartments; therefore, if maintenance doesn't resolve issues then what's the point in living in such apartments. I am even considering breaking the lease because I am that fed up. I'd rather take my money elsewhere to a place that I can actually call home.

Call the office for the 3rd day in a row and reported there was no hot water. Today I was told by Ms. Jackie that I had hot water everywhere in my apartment except for the kitchen. How do have hot water in a one bedroom apartment everywhere but the kitchen? This is not a 3000 square foot house. Low and behold when I get home at 9pm I have no hot water no where in this apartment. The lies maintenance keep telling the office about daily repairs. I don't understand how neighbors on both sides of me have hot water and I don't have hot water, when we are all connected and separated by a wall. Maintenance team has changed 3 times and office team has change 4 times in 2 years. Ms. Jackie also informed me that my pro-rated overpayment of rent this month will be returned to me after the walk-thru and if there is no damages. She told me it was basically my fault that I overpaid and I should have called the office to find out my payment for the month since I was told yesterday via email that my move out date was July 27th and not the 30th. Management and maintenance of this property is horrible. The gate on mighty oak that leads out to the streets has been broken 3 months.

This apartment complex is the worst I have ever experienced. Radco now runs this property and it has really gone downhill since they took over. Over half of the residents have moved out and more have given notice. Tracy, the property manager, does not return calls, tells you one thing but does another, and talks to you in a condescending tone. The staff is no better. Of the many incidents i have had, one is when I had raw sewage coming up through my kitchen sink pouring onto my floor, as did the neighbor upstairs, and the girls in the front office played on their phones rather than call someone. At least once a month you will receive a "sorry for for the inconvenience" email that either the water is out (frequently), the office phone is out, the boiler is out (so no hot water), the pool is closed or something else. Another incident was with my car in September that to date, I have still not heard from either Tracy or her superior Deborah at Radco even though i made several calls. The police have begun making appearances due to some of the new residents that have moved in. You can put in all the work orders you want but nothing will get fixed. When i first moved in here it was a pretty nice place with nice neighbors. They all have since gone as well as now myself. Save yourself the trouble and aggravation and find somewhere else to live.

The office doesn't care about any of the residents and doesn't keep their word. None of them are organized. One person will tell you one thing and another completely different without taking anything into consideration. They seem great when they are trying to get you to move in but change as soon as you are.

Before Radco took over these apartments (especially the manager, Christie) didn't even deserve 1 star. Now there has been such a huge improvement!! I would give 5 stars but there are still things needing to be fixed like the pool pump constantly going out, the stacked/uneven sidewalks, property gates that NEVER work anymore when we are supposed to be a gated community, and the roaches which I know is being worked on. But the staff is so nice and friendly and maintenance issues are finally being taken care of in a timely manner, which is much better than what we have had the past year and a half. Keep it up guys!

Do not waste your time with this apartment complex. There's no sense of security whatsoever aside from the gate that you can just drive up to to get in. I don't feel safe here at all. I would personally feel safer in downtown Detroit then I would here.