Tenant Reviews for 12777 ASHFORD POINT DR

Mr. ------- -----, As I sit here in my home office, carefully reading and analyzing every email, I have come to the conclusion that being straightforward with you is both necessary and honest. It is clear to me that your actions will be guided by your conscience, not mine or anyone else's. It is quite shameful that you prioritize a multi-million-dollar business over the well-being of your residents. This behavior reflects a level of corruption similar to that of ----- ------, whom you claim to support. I have read each and every review, and it is evident that you do not care about the people you are supposed to serve. I had hoped that you were genuinely for the people, but it seems that your support lies elsewhere, including with ------------. As someone who has been proactive in addressing issues at Ashford Court Apartments, including maintenance problems, health hazards like mold, poor laundry facilities, and security issues such as package theft, I find your lack of concern deeply troubling. Your residents deserve better, and it is disheartening to see that their voices are not being heard. Your actions, or lack thereof, have real consequences for the people who live in your properties. Ignoring these issues not only affects the quality of life for your residents but also reflects poorly on your integrity and commitment to those you serve. It is disappointing to see that profit is being placed above people, and this approach is not sustainable in the long term. I had hoped that by bringing these concerns to your attention, there would be a genuine effort to address them. However, it has become clear that this is not the case. It is important for you to understand that your decisions and actions will leave a lasting impact on your conscience, and it is something you will have to live with. This realization is deeply disappointing, and I felt it was important to communicate this to you directly. I hope that you will take this message to heart and reconsider your approach, placing the well-being of your residents as a top priority.

The city of Houston issued a Notice of Deficiencies and building 25 that I reside in is listed under electrical and structural....they still lease units in this building have made ZERO repairs and continue to increase the rent. Gemstone Management company is the worse property management company I have dealt with in my 23 years in Houston.

The worst apartment in the Houston area. Please avoid this place at all costs. Management will not resolve your issue. The area is very chaotic. Common areas place like mailboxes are always broken. Please find somewhere else to call home because this is not it at all. I will give this place 0 stars because they do not deserve 1 star.

I’ve been here going on 3 years and in that time there has been 3 owners. Recently the new owners have done some work fixing pot holes in the parking lot, leveling off sidewalks and installing “cameras “, and the staff seems nice enough. They have done things to improve the appeal of the property for new people to move in but the most important thing. Making sure the people they move in are decent and will do the things to keep people here. Example: They moved in a person that is constantly smoking (in a no smoking complex), and drug dealers that are openly running “business” right under the “cameras” they installed. If they are not going to enforce the non smoking rules in the complex or use the footage from the cameras to stop criminal activity then why advertise it on the website or have cameras up. The least they can do in install or separate the ventilation system so those of us that don’t smoke crack, meth, weed cigarettes or what ever it is wake us up out of sleep, having those smells embed it’s stench into the carpet and other fibers and furniture. And when reported to the office nothing is done to enforce the no smoking or the activity. To sum it all up, if you want to live in a drug infested neighborhood, now’s the best time to move in because the quality of people they are moving in has gone down causing the quality and safety of the complex to worsten. Like the old saying you can put lipstick on a pig but it’s still a pig. I would have rather kept the potholes and the decent people then have them fixed with the drugs and drug users moving in. If you can afford to move somewhere else go there.

The rat situation has NOT been rectified. I have reported it to Vanessa BUT it has NzoT been addressed. I have been here for over 6 years and like being here BUT, tglh8s rat SITUATION NEEDS TO BE RESOLVED.

THIS IS THE MOST TERRIBLE APARTMENT I'VE EVER LIVED IN MY LIFE. The staffs are so Rude. they are soo many cockroaches everywhere. There are so many flies everywhere because people won't pick up their poop. I saw poop one time in my apartment and called them but no one answered. It's sad because everybody is supposed to be treated. I DO NOT RECOMMEND THIS APARTMENT BECAUSE THEY REALLY NEED TO BE DOING THEIR JOB.

This is the worst Apartment EVER There are a lot of Roaches Everywhere I can't EVEN STAY A DAY WITHOUT NOT SEEING AT LEAST OE ROACH. Meanwhile The workers never come I had leaks and we told the owners about it and all they do is come and say i am back ad coming back and the leak is still there that is the bad part ad they ade a sighn that u need to pick up your dogs poop when they are done or else they need to give a fine of $500 but guess what flies are EVERYWHERE BECAUSE OF THE DOG POOP and please make a upgrade

I came to Ashford Court right before this Pandemic started In January of this year 2020. I was told I could move in on a certain date, and they pushed it back, because my townhome wasn't ready as promised. I got into the apartment in January and the heater wasn't working the first night. There are cracks in the walls and the maintenance will make a mess in your home and leave you to clean it. I had rat problems when I first moved in and it was never taken care of, until I had a friend come kill the rodent. The staff (Laura & Liz) in the office seems nice when you first walk in, but they are rude and will hang up in residents face and then play victim when you have something to say back. I was making partial payments during this pandemic and they put an eviction notice on my door when I kept saying I would be receiving assistance. They even received prior assistance from Baker Ripley and they still wanted MORE MONEY AND WENT THROUGH WITH EVICTION. During a time of a pandemic, you'd think some people would have remorse for their tenants, but THEY DON'T CARE. All they care about is getting you in the door. I came up with the money to avoid eviction and shortly after Baker Ripley paid them $1900 in overpayment. The same payment they should've waited on before going through with an eviction. This place is grimy, they don't care about their residents, they will talk to you any kind of way and hangs up on you and won't answer the phone if you call back. They won't give you the number to corporate and say they are corporate lol. This apartment complex value is going down each year. Parking is horrible. Some places has roaches, I had to deep clean my own apartment and after that the roaches were gone. I would avoid this place and find somewhere with people who actually cares about their tenants especially during a time that neither one of us ever faced before. They have no gratitude at all. My lease ends Jan 31 2021, and they put a vacate notice on my door with an overpayment they received in rent. Stay away from here unless you like liars or people who don't show no concern during a crisis.

cockroach infestation, no matter what you do (I travel weeks and no food in sight and when I come back, tiny cockroaches still there). any complaint, the office staff passes the buck either saying you didnt speak to them personally, or to the exterminator or to the "corporate office", never takes any responsibility, pathetic, leadership tolerates bad behavior so it continues. Laundry is filthy and broken most times (use the washateria down the street). They choose to reply if you complement them but not if you have a complaint. you will not save money despite being one of the cheapest places around due to the extra amount of time you would need to deal with the inconveniences of living there. They have a pool that they're proud of but cant get the basics right. consider yourself warned: if you choose to stay, be ready to provide proper notices by Texas law (i.e. writtent, not through the portal) so you can break your lease for uninhabitability which you will shortly discover. Too lazy to post all my cockroach pictures but shortly

I lived here 8 1/2 years and live and in 4 different apts 1809 2 bed town house. Extremely hot in the master bed room cold all over the apartment except there. 504 2 bed room flat had "Roches" they said it's because people live above you. 2813 1 bedroom lofts foundation problems I was asked to move next door 2901 and I will post the pictures. I'm so Frustrated can't get them to fix nothing. I should be able to move without a broken leases.