Tenant Reviews for 12601 S Green Dr

I have lived at Magnolia Grove for 2 years now and I am running out of here as soon as I can! When I first moved here everything was very nice, professional and organized. The old office staff with Luella and Erica were who I leased with. The old office staff was amazing and caring. Being a first time renter in college and working they were always helpful and caring. The new office staff I can't say the same. They never answer the phone. I literally call about 7 times back to back just to get someone on the phone. When you walk into the office you aren't greeted or anything. One Saturday I went to pick up a package and waited for 30 minutes in the office without being greeted or acknowledged. This is not the first time it has happened, I have came in multiple times without being acknowledged. The customer service and professionalism is not up to par. The parking is terrible along with towing. I have paid over $600 in towing fees alone in the month of January. My family came down on a business conference and surprised me with an early birthday party. I went home to change clothes I came outside and my car was gone. I had my car towed and went to retrieve it with in an hour and the fee was $300! I had to cancel my entire surprise party to have my family drive to help me get my car out of towing. Ruined my family's plans and my celebration. Recently my mother came to visit and I parked her car on the back fence where visitor parking has always been located and was towed! Now they have signs all over the fence that anyone who doesn't have a permit will be towed. So basically you can't have visitors without them being towed, unless you go get them a temporary pass from the leasing office. I had to pay $300 to get her car out as well. It was my 21st birthday and I had to deal with all of this! When I first moved here a similar situation happened with a friend that visited me and the old office staff got the car out for us with no fee. Now this office has signed a deal with the towing where they aren't allowed to get anyone's car out and the person just has to pay. Now when the maintenance comes to fix anything they leave a mess behind. I have come home and my door was unlocked, living room and bathroom lights were left on, and air conditioning with residue from their services left on the floor. They let anybody move into these apartments now. As far as the apartment you can get better for your money. These apartments aren't built with lighting so you have to buy lamps for your living room and bedroom. There is no storage your only closet is literally your bedroom closet. I live downstairs and I can literally hear every move my upstairs neighbor makes; walking, running water, arguing. The pest control has been good I haven't had issues with that. I haven't had issues with break-ins or robberies at this complex either. It is a very quiet complex. If the old staff was still here I would consider staying, but I have never been so frustrated as a resident. This complex once had a standing 4 star reviews and ever since the new management has come everything has went down the drain. Do yourself a favor and find a better place to live.

Beautiful People to work with...

I recently just moved to the property & I'm not that happy. My expectation where a little too high I guess. The quality of the turn around on the apartment was horrible. Coming from someone who works in the apartment industry, I expected the condition of the apartment to be SOMEWHAT like the model if not close to it. The blochy paint on the walls, the stain on the carpet upon move in, the electrical outlet that need to be covered, the paint missing off the restroom cabinets, not to mention there was a odor coming from the fridge. Instead of taking time out to completely resurface the tub, they used a totally different color paint to try to correct the peeling of the paint on the tub. The parking is HORRIBLE! They have a total of 10 to 8 parking spots for visitors for the entire complex. I understand cutting down on unwanted/ unwelcome issues that properties have but only 10 spots out of however many units on the property?!? That is ridiculous. I have also noticed that some of the people that are parking in the visitors spots are residents that save parking for their family or friends. I was told by one of the residents that any friends/family that come visit you have to park on the street behind the property which is nowhere close to the entry of the complex. I haven't had time to reach out to the property manager because I work the same hours as he/she but I will be taking time off to discuss all of my issues. If I need to take it further, I will. As of now, I don't think this is somewhere I will refer to ANYONE!

My Wife and I really enjoyed our time here. Really became a home away from home for us. It was always manicured and professional. Luella Washington was amazing!!! She was always prompt, with a can do attitude, and made the whole experience pain and stress free. I would recommend Magnolia Grove to a friend and/ or family member as long as she is working there because I know they will receive top notch service.

Me and My husband have lived here about I know over 8 years we could not see ourselves living anywhere else its live a special gift from God. Threw the years we have always been treated with kindness and respect with everybody in the office from managers on around we all are more like family instead of friends. If the community have a problem no matter what the problems gets solve in a timely matter night or day we love everybody no matter where we stay. the whole community except one another cats dogs, fish fun, fun, fun safe and respectable living God bless the whole wide world.

My boyfriend and I recently moved here from Louisiana. I was extremely nervous due to horrible experiences with aprtments in the past, but Luella, Erica and Rashonda are AMAZING. They are very informative and professional. The neighborhood is located by everything you will need and the apartment are very spacious and nice! Although we've only been here a few days, we love it so far. We've even got a chance to speak with a tenant that's been here for 4 years and she's pleased. I recommend this property 100%!

Just moved out of the two bedroom apartment. My experience here was okay. The only things is that there aren't a lot of children and considering I have three they never had anyone to play with. Other than that it's okay..

I find the office staff at Magnolia Grove to be very friendly, helpful and cooperative.

Okay place to live parking is a little tight but I like it here.

Not enough parking spaces for resident visitors. People vehicles are being towed constantly for no apparent reasons if park in uncovered parking but only spaces available. Residents pay rent each month but being treated like adolescents. I will not be renewing lease. Stray cats are everywhere, on residents vehicles.