Tenant Reviews for 12500 Dunlap St

I was told that I have to go online and do a work order at first I had a difficult time doing it the second time but then on today I was a able to do it. Internet is not always perfect. If my Internet is down I was told to go to the office and they will assist me with putting in the work order. Whe. I was a leasing consultant back in 2007 we did work order request for the tenants. I over stand that nowadays times has changed but what if my phone isn't working ? Will I still have to do it myself ? Also my lease states that we have to give a written notice I don't think that I was given and fair lease agreement. If my lease says written notice for work order request then why was I told that the office didn't accept written notice nothing in writing and I was told that the staff doesn't do it for the tenants?

If you are paying rent save your money not the place to be my bedroom window was broken by kids outside on the 8th of December and it's still not fixed right now every time I called they say that they ordered it and waiting on it to come in. it will be over 2 weeks in 2 days not to mention the cold weather please don't move here save yourself the misery wouldn't move there for free

MS. Angela was awesome she was so patience with me. she was very knowledegable about everything and she went step by step with me to make sure that i had and understood everything. i really appeciate her and the love that she showed. she keep me undated on the status of my application and she let me know how the long process was going to take. she is the best and i want to send shout out to her. GO MS. ANGELA GO

Very pleasant and helpful. When I reported any issues she addressed them in a prompt manner. Maintenance was helpful and the vibe was positive. My apartment was clean with a few minor fixes needed. The gym is the best part for me.

Hi my name is Latasha Carter and I live in the heights of Post oak . I been here 2 years now. I'm on section 8 and I have 2 kids. My apartment was broke into I called the police and everything. When Amy the general manager came and saw my place she said and I have witnesses that heard her tell me. I will make sure you loose your housing. And she told the maintenance man not to fix nothing in my house. I have her saying it on camera saying it. And the maintenance man told me she said it. Oh and another thing my mailbox be open ever time I go check my mailbox. And the maintenance man told me somebody open it up with a key and the only people have a key is the office. I will be going to housing on her and I have all my paperwork and videos.

I want to express my dissatisfaction with the management practices I have experienced while attempting to secure a rental application at this property. My encounters with this office have been nothing short of frustrating and, quite frankly, unprofessional. Before I applied, I made it a point to ask whether an offer letter would suffice in place of paycheck stubs, as I had just started a new job and had not yet received my first paycheck. I was assured by the leasing office staff that an offer letter would indeed be acceptable. However, when I came in to fill out the application, I was once again asked for paycheck stubs. After clarifying the situation, the staff member confirmed with management that my offer letter would be sufficient. After a week and a half, I was informed that without paycheck stubs, my employment could not be verified. I reached out to my company's HR department, who provided me with a verification hotline and a work history report, clearly stating that they could not offer any paycheck stubs since I had not yet received my first paycheck. I communicated this to the compliance manager, Russell, both via text and phone call, and he assured me that my offer letter would be acceptable. However, after yet another week of radio silence, I began calling daily to inquire about my application's status, only to be met with requests for 4-6 paycheck stubs within 24 hours. I reiterated my circumstances, but once again, I was given empty promises and non-committal responses from Russell. Despite providing documentation from the Equifax work history report to demonstrate my employment, I was still told that I needed at least one paycheck stub. This back-and-forth has been incredibly disheartening, especially considering that their team previously agreed that my offer letter and work history report should suffice. It has now been over a week since I last heard from Russell, who promised to follow up the very next day. The lack of communication and internal consistency within their management team is unacceptable. The leasing agents I encountered seemed genuinely overwhelmed and did their best, but the incompetence and unprofessionalism of the management staff and higher ups are evident and concerning. Do not waste your time applying here, they will take your deposit and go ghost!

My door was kicked in July 22,2023 while me & my baby was in bed sleeping four men with rifles I immediately broke the lease the next day because I called the office and told them what happened and they were nonchalant of course and expected me to stay in the apartment with the door kicked in not even two years after I watched two boys have a shootout in front of my door and the boy died right in front of me I should’ve been gone do not move here the rent cheap for a reason they don’t care about you or your life.

Moving into the complex I have had bad experiences but things have improved over the years. Security and Professional office staff members are making lots of changes around the complex Feels alot safer

Well with in the first 3 years my apartment was broken in 3 times an my car was parked an got totaled . My neighbor had a party an one of his guest got drunk an tried to kick my door in. I've had a rat problem for two months. An the foundation is cracking in apartment. Tub an apartment needs painted

There are so many squatters who take up residence in the vacant apartments here. The entire property is extremely raggedy. Don't let their new nice offices fool you. That is the only part of the property that gets fixed. Amazon won't even send their drivers to deliver to these apartments because of an attempted robbery of one of their delivery people. They keeps going up and up on the rent but never fix anything. I have safety lights on my building that have been broken for TWO years and no matter how much I complain nothing ever gets done. Please do your self a favor and just don't even bother with these apartments unless this is the type of living situation you actually can live with.