Tenant Reviews for 12360 Richmond Ave

I have lived at the Lodge at Shadowlake since April 2013 and I must say I was pleased to be a part of this community at first. Things were smooth. Staff was helpful. Maintenance team is helpful. However, I have noticed that not all the apartment issues are solved immediately. I have a recurring issue with bathroom caulking. Each time the maintenance team will apply a patch and ask us not to use it for 2 days. We have done that with discipline. Still the problem exists. Each time we have requested office to fix this issue permanently, but it is always a patch over patch solution. I don't think this will turn out to be a good review for maintenance team here at Shadowlake. But the facts remain facts. They need more people in their team. I raised the issue with office management, they keep saying that there is a huge pile of issues (backlog) , then why dont they add another staff to the maintenance team. As promised and sold, that issues would be solved in 2 days, I have observed that issues prevail longer than a week at times.

I lived at this complex for a year. It wasn't bad at first, but the experience got worse as the year progressed. After a few months, new neighbors moved into an apartment down the hall and they would...worship (I guess? I don't know how to describe it honestly...) late into the evening several times a week; it was not uncommon to hear them chanting, clapping, and making other weird "tongue" noises at 2 AM. They were so loud that it sounded like they were making noise right outside of my apartment; furthermore, they would occasionally start chanting in the parking lot before going inside. They persisted despite noise complaints, and it was definitely one of the main reasons that I decided not to renew my lease. My rent wasn't unreasonable in 2014, but they wanted to increase the base price by around 75 dollars in 2015. I had so many problems with my unit (and the noise) that I couldn't justify the spike in price; my carpet was matted and really needed to be replaced; the windows leaked water and air; I could see light shining under my front door in the morning because it wasn't properly sealed; the washer died and wasn't replaced for weeks. That's just to name a few issues that I had with the unit. On my floor, people left trash outside of their apartments for days (one apartment sometimes had as many as 5 bags outside their door at a time), so there were always gnats hovering outside the door that would follow me into the apartment. Safety became a concern after the holidays when I came home from vacation and found a notice on my door about two burglaries that had occurred in a 48-hour period around December 22nd. I wasn't thrilled that they had left the notice jammed in my door either. Way to advertise that I wasn't home! It's true that crime can happen anywhere, but I felt like this complex was especially vulnerable due to the frequent problems we had with the gates. It was not uncommon to see the gate by Richmond Avenue stuck open late in the evening. The gate by Shadowlake also had frequent problems and couldn't be opened with the clickers for weeks, so that one was left open too. Maintenance was prompt on some issues, but they took entirely too long to replace my washing machine. I understand that requests are handled by the order they come in as well as by the level of urgency, but having (functioning) washers and dryers in the apartments is a selling point for the complex so I don't see why it took weeks to resolve this issue. Anyway, the machine was acting weird for a few weeks before it died, so I submitted a request describing at what point the problem occurred during the washing cycle, but whoever came to look at it said it was fine. Well, it died later that week. And after several weeks with a dead washer (that was full of water) and many phone calls, they finally replaced it with a rusty machine. They left grease stains on the carpet and scuffs on the wall from where they had dragged the washers in and out of the apartment; needless to say, I wasn't happy about that. I also had frequent problems with the windows. All of the windows in my apartment leaked water; I would find puddles on the windowsills frequently. In the summer of 2014, I noticed water dripping from the top of the largest window in my bedroom. This also seemed like an urgent issue because water damage is never good, but it took more than a week and many phone calls to get a response. Naturally, it rained almost constantly while I waited for them to do something about it. Anyway, these were problems that were specific to my unit. I can't speak for the condition of other units at the complex. On the positive side, I made frequent use of the gym and found it decent; the only downside was that a couple of the treadmills were frequently out of service. I also liked the pool by the clubhouse. The staff members were friendly.

When I first toured this apartment, I was in awe of how beautiful it was. The rent was a little on the high side, but we moved in and for our first 6 months, we were fine with the property. After about 8 or 9 months, my husband's car and along 5 other cars in the same area were broken into. There were no cameras on the premises. After another year, there was another mass breakin and people were getting their cars broken into and being robbed. It seemed like no one was doing anything about it. Another thing, for the amount of rent we pay, the issues with maintenance and the ants are atrocious. The last straw for us was our 2 time signing the lease and our lease payment jumped 6%. No one could believe it. It's over priced for nothing. There's knats galore, and we have mold growing under our sink which we are waiting for our bathroom to be repaired and redone...which has been months. The staff is not bad at all and they're aren't the problem (other tenants have complained about the property manager, but I haven't had any direct issues with her). In fact, they're pretty friendly. I think since there has been new management, so much as changed and I wish we could go back the way it was. We're definitely ready to move. The workout area is very sub par. I would recommend it, but it's too expensive for sub par amenities.

I have been living here of close to 2 years. This is ONE OF UNSAFEST PLACE in the Houston. In last 6 months at least 10+ burglary or robbery happened. Always gate is broken and opened. Just come now and see yourself. After repeated complaints they have fixed security camera in near the gate . One of friends house break-in happened , leasing people called resident after 3 hrs and informed casually. Please ask near by police station on number of crime reported on this community. Why this place is still occupied is just because of school opposite to. The new management is money minded and they wont bother anything else. Maintenance crew is very horrible they will fix only few days of reporting. NO SAFETY AND HORRIBLE EXPERIENCE.

We love living at this apartment complex. The staff in the office is awesome and the maintenance team is very helpful, they are willing to help however and whenever. The location of the complex is great and centrally located. We higy recommend this complex to anyone.