Tenant Reviews for 12360 Richmond Ave

THE environment of the whole complex is amazing. The gym is awesome. I love relaxing by the pool. I also love that I can invite friends over to play some sand volleyball.

The lodge at shadow lake is quick and efficient with your concerns and problems !

Everyone pays a diff amount. They do t hire enough staff. The hallways were cleaned one time this year and pool was nice last year all was nice last year the people that took over are cheap. Oh and animal owners do not pick up their poo. Come on. In frount of 10 building poo and broken wine glasses the staff takes things to personal. Probely embarrassed it was nice first year. I hope better next. Trash is always piled high. Gates always open to the public not a gated commmunity. Just fix a few things

I moved in 1 month ago. I am pleased to say my application and move in process was a breeze. My apartment was beyond my expectations when I moved in. I tested the online portal by submitting 2 maintenance request and my issues were resolved the same day. So far I have no complaints, things are quiet, parking may difficult only if you get home late at night.

Great office staff and fast repair when I call in for any problem in my apt. Even when I call in during after hours. Also the repair people are very friendly and knowledgeable.

I am unable to get full access to the new entry gate system because my phone # is not a local number. The call box will not allow me to open the gate to let my guests in from my phone. I have to walk to the gate each time and the only thing that the Lodge has offered to me is to, "Get another "local" phone number." 4months now, STILL no resolution. And noone seems its important enough to care. I have been here 3-1/2 years and the change in management and Leading office staff is evident. Its never been this bad.

Good apartment complex, could be a bit more safer and assigned parking is necessary here!!!

Best place to call home.

Everything is almost perfect only left with noise of ac machines outside my unit and also somehow I can hear people talking very clear and like non stop washing machine/water flowing sounds from my bed room. But really i love this apartment!

I lived at The Lodge at Shadowlake for 5 years. The first three years were absolutely wonderful. Management was attentive, maintenance was on top of any repair requests, they even left birthday cards on your doors! The last two years had me dying to leave. Management is awful and changes more often that I change my clothes. They didn't charge for water for nearly 6 months because of "issues" and then ramped up charges the last few months I lived there to recoup costs which was incredibly burdensome on my budget. Every person in the office has an incredibly sucky attitude and they never want to help with anything. They claimed to not have a package of mine and then two weeks later, I get a notification saying I need to pick up my package or they're throwing it out. They don't take care of their grounds as meticulously as they should - there's dead grass and limp trees all around the property, not to mention duck droppings everywhere. They will extort money from you however they can so be sure to watch your statements. They claim late fees when none are owed and inflate your water and trash bills. When I moved out, they claimed I had a balance and took it from my deposit when to the contrary, my ledger online, my emails, their online account portal - even a telephone conversation I had with the "bookkeeper" - claimed no existing balance. I decided it wasn't worth the fight. The disgusting, thieving management, the poor grounds, and the paper thin walls and ceilings above you make this a pretty crappy place to live. It's unfortunate - the area is wonderful and the rent is a great deal but if you can't get repairs done and if the place you live tries to steal money from you every chance they get - it's not worth it. Don't move here.