Tenant Reviews for 12331 N GESSNER RD

I have been here for a while and we go through a lot of office staff but the staff we have now is pretty awesome. There are some things that don't go my way but that's life. I understand that they have jobs to do but they always treat me with respect...even when I am late with my rent. Keep up the good work guys.

Gunshots at night, vehicle break ins at night and home invasions during the day. Security gate is hardly ever closed, side door is ALWAYS LEFT OPEN. No security surveillance for "luxury apartment homes" Anyways below is my actually review per experience. I lived in these apartments for 11months and had to break my least contract due to a HOME INVASION that occurred in broad day light while I was at work. Happened around noon, and no one could help with any leads. There is Absolutely no surveillance cameras(they like to express they have them but they are not in use) after the area being Know for break in's and robbery's no residents were warned. Over the lease of my stay multiple cars would have broken windows in the parking lot, and the security gate is broken(open) most of the time. Not only did I lose all my valuables but the Office staff DID NOT reach out to me NOT ONCE. The maintenance had placed a CARDBOARD BOX to "secure" the unit for the time being. I had to call to see if my window would be fixed anytime soon after almost 5 days of the break in was my door fixed. I don't not recommend this place because not only is Willowbrook turning into a bad neighborhood but the management lacks concern of their tenants. God forbid anything to happen because you'll just have to move-on like nothing happened like I did. Just feel it's important for ppl to know what I experienced. By Texas law it's considered inhabitable living, and it unsafe for a tenants To remain residence, not only from suffering the robbery but the the fact that nothing was done insure my safety or concern to preventive measures. Stay safe if you already live there.

I recently moved out of Tradewinds At Willowbrook the apartments were amazing but the management was horrible upon my leaving. Ms. Kimberly Fields was the manager and time and time again proved that she couldn't be professional and get things done. We had no issues payed our rent on time every month. The issue started when my girlfriend two months prior got into an accident with a golf cart on the property. She was at fault and we had no insurance because of personal reason.. Discuss with police and Ms. Kimberly that we would fill out a form and that my girlfriend who had the actual wreck would be billed directly from the insurance company. Being that it was private property they couldnt get involved. We totally understood and had no issues she was at fault. We filled out the form we needed to Ms. Kimberly stated that she would fill it out later instead of doing at the point. This was the first sign that things weren't done correctly. After months pass and we hear nothing from anybody about anything. My girlfriend goes to speak with Ms. Kimberly about renewing the lease at that point she mentions nothing about the wreck .. and she even tells us we cant renew the lease our unit had been sold.. then comes the move out we get our last month statement and we are being charged for the golf cart itself 1100 dollars and other charges like key fobs which were never given and renters insurance which we always had ..we also paid a 150 dollars deposit and that was no where to be found. Now again we hadn't heard anything about the golf cart for about 3 months since the wreck but somehow its on my statement which at this point gives me 30 days to pay. This wreck had nothing to do with my apartment history or utilities it should have been all separate. At this point im associated to the accident and I wasnt even in the car. If this same scenario happened with someone who didnt stay here you wouldnt follow the same plan. So at this point im a bit frustrated . My girlfriend calls up to the apartments to try to see what going on and Ms. Kimberly states . You wont be getting any deposit back because you hit the golf cart. Her exact words. My girlfriend drives up there to speak in person and Ms Kimberly sends someone out to tell her that she is on a phone call and cant come out . How unprofessional is that. I have never seen anything so unprofessional in my life. She couldn't address us in person. So then i drive up and talk to her. She had the nerve to tell me that My girlfriend hit the cart and should have been the on doing the reaching out. I mentioned how i wasnt ok with paying a generated amount she then prints an invoice and says she took of 700 dollars for paint and other things. I ask about my deposit and had pictures of my lease showing we paid 150 she says no that wont work we need official documents. I ask for cooperate information she tries to give me the accounting number and saying that thats cooperate thinking i was dumb and not knowing the difference between a accounting settlement department and the cooperate location like i couldnt find the information online. Again look the wreck was on my girlfriend we knew that and had things been done correctly this issue is resolved but again this was just hell to deal with and she personally was just very petty and unprofessional and i didnt enjoy her smurk everytime she lied directly to our face. The apartments were great just would prefer that management have people who can be professional and get things done!!!!!!!!!

I love my community, everything is so convenient. The area is nice shopping is awesome and being less than 2 minutes from the mall is great. The office staff and all the new events are really nice . I love calling Tradewinds home!

Only great things to say about living here at Tradewinds at Willowbrook apartments for a year! The staff is both kind and professional ! The maintenance crew responds promptly! No request is too small! All are so helpful. I was very excited about the pet-friendly environment. I brought home a puppy last September and found the policies to be very reasonable. Doggie waste stations are all around the well-maintained grounds. Beautiful pool...great gym...and most all of the families are respectful and quiet. I read many Google reviews of dozens of apartment complexes in the area and I'm happy to say the positive reviews for Tradewinds at Willowbrook are spot-on!

I can't say enough great things about the new owner of the property. They are making so many improvements that needed to be handled. They are repainting, cleaning the grounds, new plants. Maintenance issues are handled quickly. I love my apartment.

Run!!! Do not move here!!! I would not live here if you can help it. The office staff never answers the phone. You have to pay for valet trash that you could take out yourself. The pool is hardly open during the summer. YOU PAY OVER $1K AND MAY NOT HAVE A PARKING SPOT WHEN YOU GET HOME. I would never recommend this place to anyone, I had to ask for pest control to come due to the fact that roaches were coming out of the vent and instead of them spraying the whole building im sure they only sprayed mine.

I had a horrible experience at this property. Luxury or professionalism is not at the Tradewinds. I moved out two months ago and its has taken me this long to decide to write and relive my horrible experience. 1. The property management personal entered my apartment without notification. When I arrived "home" and discovered that they walked-thru my apartment and went thru my personal belongings and removed a magnet off my refrig I was furious and felt so violated. When I confronted the property manager I was told that they don't have to give me notice and they can enter my apartment whenever they like. And then stated that her assistant apologized for touching and going thru my belongings. The assistant manager never apologized however that's besides the point she should not have been in my apartment looking thru my personal belongings. 2. When I arrived on move-in date, I was given keys to a different floor plan apartment than what I requested and was promised. Well after traveling from out of state and starting a new job two days later I decided to move in the apartment with the promise from Tradewinds to move me at their expense when requested apartment becomes available. 3. I was later told that Tradewinds would not cover all of the moving expenses. 4. The promised apartment never became available all the apartments that I was later showed was not luxury or nice as their website would like to claim. Appliances were very outdated, the hallways are not well kept and the carpet was filthy. 5. The security gate is always out and left open and if it is working makes loud clicking noises when opening. Glad to be gone and living in a true luxury apartment.

Been living here for about 8years had to move due to an unfortunate situation...and for the last couple of days the whole staff had been rude and unprofessional.The lack of communication is horrible very rude staff especially Sophia. Professionalism is the key ! And communication they trying to get money from me that was never discuss. And by far the last couple of Managers and staff for over the last 4 years has been very unprofessional and doesn't get the job done even maintain doesn't do there job.

Great place to live. Trash pickup is nice. Great staff. They work to make sure everything is in order and ran efficient. Good rates and great maintenance staff. Practical application of kindness, generosity and community along with making sure people have a great experience living here. I've lived here for 5 years and I don't plan on going anywhere else!!