Tenant Reviews for 11150 STEEPLEPARK DR

Current resident here!!!! Horrible place to live. Neighbors are constantly blasting music from 10-12pm and front office never does anything about it. Also, there’s been a strange smell coming from neighbors apartment and they told us that they could do nothing about it. Worst excuse for front office people. They are useless!!!!! Update here! The smells and the loud noises are continuing. Now there is sewer gas coming out of the toilet every time we flush. We call the maintenance man, he said he would show up and we have not seen him. To add insult to injury steeplechase said that they've addressed the issues that were previously stated. Well they've only sent emails to the tenants who are are clearly smoking weed in their apartment. They have not done anything else to fix the issue. Last time when speaking with a manager, she stated "well, you can just move out with no issue". My mother and I find that to be a problem because we just moved here in February and we've been having issues ever since we moved in. If you are looking for something of quality to move into, THIS IS NOT THE PLACE. They even have rabid cats that are walking around on property and they told my mother they can't do anything about that either. My mom almost got attacked by one of the cats and she couldn't run due to a car accident injury. If we have to move, we are not going to do so without getting out money back. We pay 1700 for a three bedroom and the least they can do is make it livable.

If could give no stars I would the staff is ok when you can get an answer there has been many of times I've had to send my son to the office for them to call me back I've had roaches since I've been here even before moving my thing all the way from Milwaukee WI they was supposed to have my unit on a by weekly treatment and there has been several times no one came for 3 weeks at a time even if ive called the same day they com to confirm still a no show maintenance use to be ok before they fired they whole entire staff put in a request for y tubs and some other thing back in early just cause the paint it peeling and it sep and no one still hasn't followed up i was told that these apt only use electricity and not gas but some how i gat a gas bill every month also when applied i was told that the rent including fees would be 1168 i'd have to take care of renter insurance electricity and my own water on the website while paying my deposit it gave me the option to to pay the water monthly yearly or quarterly i chose quarterly but so for the past 8 months ive been getting rent charged of 1350 or more when ask these people is telling me I'm paying monthly for water and I'm not even paying for only my im paying for everyone else I pay a portion according to my house size it's not even split equally then i was told this is a thing in Houston no mam not this is a landing thing cheating and getting over cause i have yet to see a actual water bill where the charging me then you tell me a pay a portion according to my house size why when my house may not use as much water as the next i may only shower and regular cleaning where as the next house may have washer dish washes pets they may wash their cars weekly this why i will not be renewing my lease why is 1168 turning into 1350 monthly frauds scammers

Please do not rent from this place!! The apartments are full of roaches and they do not change the locks!!! My daughter stayed there for 9 days and half of the electricity in the apartment did not work, we were told that they would let us out of the lease bc they didn't know how long it would take to fix (there were several other issues as well) so we decided to get out of the lease and was told that we would get a partial refund, this has not happened and it has been two months, every time I call they take my name number and address but I have yet to get a refund, oh and please make sure that they have changed the locks bc another reason my daughter moved was bc a man that lived in her apartment previously showed up at 2:30 am screaming that he was going to kill her and her boyfriend, he tried to break down the door after he unlocked it with his key! (bc they never changed the locks) but couldn't get in because the other deadbolt was locked, and they were pushing on the door to keep him out and it took the cops over 30 minutes to get there, (a lot more happened with that guy as well just too much to explain) but these people are nice at first but just lie and steal your money!

I had the misfortune of stumbling across this complex and thought that it would be a decent place to live because it was pretty cheap and the model unit I was shown looked really nice. I picked a unit, signed paperwork, and paid for everything I was required to pay for. When I walked into the unit I noticed that it was a little dirty. Then I noticed that the soap shelf for the shower was sitting on the bathroom counter instead of on the wall of the shower and found a small pile of trash left in the closet. Let management know and they got it taken care of pretty quickly. Upon a more thorough inspection I noticed a lot of other issues. The biggest concerns were three different areas that had obvious signs of water damage that were either ignored or badly covered up. There was also a hole in the sidewall of one of the cabinets in the kitchen, dead bugs in a few different places, an outside light fixture that was missing it's covering, excess caulking that was just painted over instead of being removed, flashing at the bottom of the kitchen cabinets that was just leaning against the cabinet instead of being adhered to the cabinet, damage to the countertops in the kitchen, what looked like water damage or rot to the bottoms of one side of the kitchen cabinets and to the bottom of the tub in the bathroom, the bar for towels in the bathroom had a screw that was loose in the drywall and looked like it might fall at any time, the door to the bathroom needed to be replaced as it appeared to be water damaged at the bottom, and just generally dirty/not cleaned well. I took pictures of everything that looked like it might be problematic and took those pictures to the leasing agent who passed them on to the manager. Manager agreed that it was not acceptable and promised to repair all these issues. After repairs were supposed to have been completed I went to walk through the apartment and noticed that a fire extinguisher was left in my sink, the apartment was even dirtier than before, there was still a hole in the sidewall of the kitchen cabinet, the towel bar was not fixed, only one of the possible water damage spots had been fixed (painted over, but most likely not fixed), they had replaced the floorboards under the kitchen sink but didn't paint them, and hadn't replaced the covering for the outdoor light fixture. I also noticed that the wall in the kitchen was spongy to the touch which indicates water damage or rot in the wall.

I wouldn't recommend anyone I care about live here, especially with a family. I moved in on April 16th, did the initial walk?through, logged the conditions and issues that needed repair: the patio latch wasn't functional (it didn't lock then, and now completely removed, waiting over a month for a new part) and the bathroom faucet constantly dripped, now driving up the water bill. It has been 3.5 months since the staff was made aware of these issues and even after multiple emails, work days taken off and in person visits with the promises these issues would be resolved, I am still left with a dripping faucet and no patio door latch. There have been some break ins and robberies in the last couple of weeks, I am left to wonder if I am next. Frankly, I do not feel safe, cared about or a priority from my apartment complex, and I feel taken advantage and cheated out of a safe living environment.

I am very happy I picked this place to live. The office staff has been great, and maintenance has been exceptional. I am not sure why there are other complaints but I do know that the entire staff is new including maintenance. Maybe that is why...

I have been living in this complex for a year now the turn around on office staff changes constantly maintenance turnaround staff constantly I have been reporting my outlets not working now about five times nothing has been done I've told Irwin 3 times he promised that it would get fixed I have complained about the air conditioning leak all summer nothing was done alll summer now Irwin excuse is that it is cold and he can't do anything about the ac my dishwasher never did work since I lived here the air conditioning access panel has been filling up and over flowing never has been fixed in all year since I've been here the tub paint surface is peeling off I have reported this lots of time Rodney came and did a walk through my house and he noted is all the issues including my garbage disposal my ceiling fan this is the worst apartment complex I have ever lived . It ver trashy ground is not kept up homeless sleeping in the laundry mat people fighting in the middle of the night my car has gotten stolen and hit people coming solicited at 900 at night they don't even look like they are from att or Comcast cars being towed without reason or warning my car was 2 hour late and it was towed and the reason it was late was because their web site did not work it was towed on Christmas that was just wrong this is the month of January I am not going to pay my rent on time because I feel this complex is not living up to the expectations and there end of the bargain and I don't think I should be evicted or charged late fees I went in today 1/07/2019 @ 1000 that was the fifth time letting Irvin and the office know about the issues he promised that he would have it done well nothing was done well what can I expect there was nothing done all year my lease is up next month I guess the feel like they don't have to fix anything that it ok for me to pay all this rent and live in poor condition I would like to be let out of my lease now I have had rats issues with my apartment car towed and stolen had a police officer literally tell me that these apartments are bad and dangerous to live in I have asked several times to let me out of this lease I have no idea but they need to come and fix my issues I am going to report them to the housing authority and the city and the better business bureau I would never recommend that anyone live here I was also charged 400 cash from simira I will never know where that money went but I'm hoping I will get my deposit back after living in these conditions all year I would never recommend anyone live here it's the worst over charges the tenant Not even a one star these are the worst living conditions I have ever lived in and Irvin is not the best manager for the job and frank is a lowesy maintenance supervisor I wanna just move but I don't want to break my lease contact

The crew here is amazing after weeks of looking for an apartment the crew made sure that they placed me into an apartment that I absolutely loved the management and the crew..... Candance was a lot of help she made sure the paperwork processs was easy and fast

I love this property because it is the most friendly employess iv'e ever met. I don't ever have a problem with my maitanance requests. Or when packages get delivered they have them secured in the storage room, and they verify whom it belongs to. Erwin the property manager personally talks to you in regards of any issues or concers you may have. They're just great i can go on and on.

This place is by far the worst you will ever deal with on many levels, this place is not coming together. First thing you will notice is you will have to get a sticker to park there , and even if the complex manager hands you the sticker and you place it on your car it still doesn't mean your safe from towing, they will call and have your car towed costing you over 200.00 if they do not like you , apparently they do not like getting repair orders for their dilapidated property. My daughter put in a work order and she gets her car towed in the middle of the night. This is not the first time these horrible office employees dealt a dirty hand to my daughter, right after she moved in she was accused of having extra pets and they insisted she pay a fine or more deposits, she only has ONE pet and she has secured the pet deposit with them when she move in. They are relentless in their efforts to cause trouble with a paying renter. I will be referring this matter to my lawyer for the expenses that they caused her, and for harassing her. Meanwhile we are looking for more suitable apartments that are professional and have some sense of how to run a complex without the unnecessary attitude and malicious doings. They have disrupted my daughters Job, and finances for the last time, Its obvious to me they have erased previous reviews , the past few years are missing except for last positive reviews from last two months { probably their own } , their deliberately trying to hide their inability to manage the property by deleting reviews , they can erase this one but I am a fast writer and plane to post my opinion as many places as it takes until they understand they need to Fix this property not act like a bunch of derelict employees.