Tenant Reviews for 11070 KATY FWY

I moved out a month ago and it was the best decision I ever made. My time spent living there was hell. I couldn't wait until my lease came up for renewal. The management and leasing staff changed at least 6 times during my 12 month lease. I agree with the person below, this place is infested with roaches and silverfish bugs. The property is not well maintained. And as a single professional woman, the lack of safety was very concerning for me. Most of all, the new manager ----- is horrible. I know there is nothing that can be done now for me, but the least I can do is warn new people before getting stuck in a lease with this horrible community. Another bad experience with this community is when I moved out. I was told that it would cost about $40 at the most to replace two of the floor planks that had very minor damage. Really it was one plank, but I was okay with $40 for two planks because I am a fair person. However, I called today to ask about my deposit refund and to my surprise I was told that $185 was deducted to pay for the floor repair that I was initially quoted $40 for. Even though I knew there was a chance that it would have costed a little more than $40, I was blown away when it went to $185 and I was never informed until I called. They said that they had to remove and replace several planks. This is not true. There was a small water stain on ONE of the planks. I was okay with replacing two planks just to be fair, but not several planks for a small stain and definitely not for $185.00! Even really really good wood cost about $14 a sq. ft. This cheap flooring should cost $8 a sq. ft. I'm not stupid. This is just their way of punishing me for not renewing my lease after they begged me to stay. I hate that big companies get away with doing this to customers. When I told the manager ----- how unreasonable the price is, she said "we can do what we want and pay whatever price we want with our property." How rude?! Plus, It's my money. I feel cheated and helpless.

STAY AWAY! Don't be fooled by the "excellent" reviews written by the leasing staff. This place is infested with roaches. Large cock roaches. I complained so many times and all they do is send pest control out. I was told by pest control that the best thing for me to do is close or cover all my drains at night because the roaches come in when it rains and when it's cold outside. But even on warm dry days they come in, usually at night. I sometimes wake-up in the middle of the night to use the restroom and when I turn on the lights I am surprised with a roach! It freaks me out and makes me scared to turn on the lights. I am a very very clean person with OCD, so I clean a lot. I often see black roach droppings in my cabinets and in the tub. SO disgusting! I asked many of my neighbors if they have the same problem and they said the exact same thing, that there is an infestation. This is not a safe place to live. So many car break-ins, thefts and vandalism. Someone was robbed at gunpoint! We received a letter with tips on "how to be safe." They have a security guard (that is there for show), but even then, people are still getting robbed!? Crazy. Also, about every 4 months there is a new leasing staff and manager. It seems like with each new manager, the attitude gets worst. The new manager ----- is very rude and condescending. She doesn't have good conflict resolution skills. When she is presented with an issue that she doesn't have a good answer for, she says "this is not up for debate." Like who talks this way to a customer? Very unprofessional. The Grove is having a hard time getting people to move in. They will offer you a very good move-in discount. Don't move here unless you're okay with seeing at least 5 roaches a day, okay with being treated like a child by the leasing manager, okay with loud parties every weekend in the clubhouse, okay with not being safe, and okay with horrible maintenance. There are so many other better options.

3 Pools, 6 outdoor covered gas grills with outdoor TV's at each, great location, super nice interiors with wine fridge, lived here for year and half and front office staff is great.

This is an absolutely beautiful property in an amazing location. I can get to City Centre and Memorial City Mall in less than 5 minutes! The staff here is also incredible. Matt is extremely nice and very attentive to all of my needs. I have lived here for several months now and I have seen a lot of change in the staff but everyone in the office now is a great addition. I would recommend living here to all of my friends or anyone who asked!

So far so good!!!! This is my second time renting a place in Houston and I am glad I moved here. Only complaint are the walls are paper thin I hear everything from my neighbors. I also live on the top floor and it sounds like someone lives above me. However Ashley the Assistant Community Manager is AMAZING!!! She made this transition easy for me and I appreciate her. I also like maintenance very responsive.