Tenant Reviews for 10770 BARELY LN

The unit below me was INFESTED and despite explaining the urgency and severity of the roach issue in my unit, all they did was spray. They claimed to do two inspections on my unit but said there was “nothing more that needed to be done.” The property manager did a walk through and saw “no live activity.” After showing live activity (6 roaches in 12 hours) I still got the same response. It wasn’t until I wanted to terminate my lease that they offered me a clean out “to give me a peace of mind.” They want $7,000 because I decided I wanted to move.

Its ironic how the price to live here has went up and yet the quality has went down Lets start with ----- who is very rude snobbish and unpleasant She thinks that she can talk to residents any kind of way and that its okay She also doesnt follow through with anything that she says she going to do ---- the property manager blatantly does not care that its rats yep RATS roaming in the bushes near the pool and near peoples porch front door I spoke with her on the phone after seeing them and her response was Well we live in Texas and rodents roam around outside and I dont think theres anything we can do because theyre outside disgusting and highly unprofessional to say that to a resident that pays almost 1k a month to live here Including a pest control fee thats just going down the drain Its very disturbing Im sure she wouldnt have the same approach if a future resident happens to see rodents roaming the property while theyre touring and since they dont wanna control it it WILL happen if it hasnt already No wonder so many tenants that have been here for years are getting away from this place They dont know how to properly care for a property dont care about residents they only care about your money Cant wait until my lease is DONE

Since I have moved here I have seen vandals running wild in the parking lot, cars being broke into including my own, doors being banged on at 3am, and most troubling of all the management staff neglects the property altogether while enforcing things that go against the states rental policys that protect tenants, but because the people living here are generally low income they know they will get away with murder because no one can hire an attorney to speak up against them. The official apartment website is full of complaints from tenants mainly directed at the management, Jasmine and Enne in particular. They are never in the office and when I was one day late they left a notice on the inside of my apartment door meaning they had entered without permission and left a notice for me to vacate. When I requested a copy of the lease, one hour later they changed there policys to paperless and said they couldn't give it me. Something highly illegal has been going on here I'm sure for years or at the very least since these "managers" took over. If you have lived here or currently do please speak out, and lets get a change of staff to take proper care of not only the property but the tenants as well. I hope you find this helpful when choosing oak grove as a place worth living at.

When I first got here It was great. Quiet, clean, maintenance was dependable, and someone on staff was ALWAYS available in the office and would call back If they missed your call. I'm still here only because it is close to everything I need. Now I have to find another area because with the staff changes no one seems to care anymore. The place is noisy, the property is messy, maintenance takes forever, if they come at all. You have to go to the office to get anything done or questions answered and I see that I'm not the only one. There was a lady with a cane that was waiting to speak with someone. You could tell she was hurting and they would not even bring her a chair to sit in, standing there for over 30 minutes and I was behind her. Whatever happened to human kindness?

We just moved out of this apartment 6/29 because we could not deal with pest infestation anymore. we have paid for pest control for the past 11 months that we stayed here we never received any pest control. The apartment has roaches everywhere. Before this we paid for valet trash and our trash was never picked up. We put in multiple request for pest control and no one ever showed up for over 4 months we constantly had to throw food away because we would find roaches in them. It was so bad we found roaches in the cloth dryer. Have never in my life seen this before. We have screen shots and records of all the maintenance records request time stamped. A lady from the leasing office had the Nevers to call us today to say we owe rent for moving out according to the lease. she obviously was not educated enough to read the part Under the Texas Property Code 92, it states that landlords are responsible for providing a habitable home. This does not mean charge your tenants for pest control but never provide any. The maintenance Team is another joke Fix one item break another. The apartment is full of cracks on the wall’s floors celling. We slept with one eye open hoping the building does not collapse on us until we moved out because of the roaches. P>s the lady from the office sounded African American surprise she was rude? Nope anyway save yourself the Trouble and go lease somewhere else> She refuse to give her name but only one African American lady works at the office so we know who she is.

Please save yourself some time and don't bother coming to this apartment. The management company CAF is horrible and I wouldn't recommend living in any property that is owned by them. The entire company seems to be run by people who can not get it together. I live in this property and wanted to simply transfer to a bigger unit and over the last two months and the 3-4 different management changes transferring has been the most difficult thing I have ever dealt with in my 10 years of apartment living. I had to go as far as to go to their corporate website and file a complaint twice to even get a response which lead to the district manager getting involved and she actually did not help sort out a single problem that I had, in fact, she made the process even more complicated by demanding another deposit from me for my cat. My cat which was listed in my application and current lease but yet none of the office staff or various property managers that they have had mentioned it. They forgot to add my kids names to the lease, they had the amount of rent that I was supposed to pay wrong, they added a charge for washer and dryer when I have my own, and the list just goes on and on of the problems that I have had. If I could find another apartment available now I would be moving there and getting as far away from these people as I possibly can. When I moved into this property it was owned by nice people and the staff actually cared about their residents. The previous company actually offered discounts, or specials provisions to get you to move in like a free parking space, etc. CAF is just a money hungry greedy corporation run by people who are no better. If you are looking at any of their properties I recommend you turn around and RUN the other way. I can all but guarantee that I will not be renewing my lease here and will never ever live in a property that is owned by this company. I know a few of the other residents here and they are all in agreement that they will be leaving this property due to the extremely poor management. This entire time no one has even bothered to offer a apology or any sort of discount/resolution for the ridiculous amount of stress and problems they have caused me. It is quite clear that the only thing CAF cares about is money. I use to recommend this property to everyone I know now I do the opposite and tell them DO NOT LIVE HERE!!!!

This used to be a nice place to live. Not anymore since the new management took over in January of 2020. You can't get anything fixed. I have called numerous times to get one thing fixed in my apartment and I'm still waiting after several months. I try to be patient because I realize they just took over the property, but this is ridiculous. I placed this maintenance call long before this Coronavirus so they can't use that as an excuse either. When you do call, you usually get the answering machine and no one picks up. When my lease is up in June, I will be moving.

We've been renting a one bedroom here for about five months and the rent is affordable. The overall service, valet trash, repairs, and lighting in the apartments is good for the price. Everything is clean and the carpets are new the big windows and skylight in the kitchen help open up the apartment to make it seem bigger than it is. The neighbors are friendly. When the pest control comes they treat the whole unit instead of just one apartment at a time to save on costs. They preform regular inspections and the staff are friendly so far we do not have any complaints. Other then the pool doesn't opens late and you can only get in with a key so it's locked most of the time.

Despite the bad reviews that are posted I would like to give a positive review about this property and staff. I lived here myself from 2010-2012. I referred my mother to move onto this property in 2015. The staff was EXCELLANT when I lived there but has since changed. ---------- has been there for years and is amazing!! My mother experienced 1 issue with maintenance when she first moved in but the office staff stayed on it and got it fixed. I would just like to say that if there is a problem you can go into the office and speak with ----- and she will listen and try her best to solve it. They have been so AMAZING and kind to me and my family during a very tough time. These ladies are #1 in my book right now so as I stated..... you cant always believe what the reviews say!! Give this property a chance you wont be disappointed!!! Ladies you are appreciated!!!

A scam they are all about money and will do anything EVEN send you to a collector even if you left it clean they will make false claims their practice is to get MONEY from you even when your least is up. and if you dont fall for it they will F*** with your credit. My worst experience ever.