Tenant Reviews for 1007 CYPRESS STATION DR

I have lived at this community for over 8 years. I love it here. The office staff is always pleasant and helpful. Maintenance issues are handled in a timely manner. If you are looking for a nice quiet environment this is your place!

I am new to Texas but both of the ladies here are excellent and always helpful. I feel safe because I travel a lot in the military and they are always there to answer any questions! If you're looking for a safe and quiet place worth the cost them definitely come here

I have not lived here long but have enjoyed my time here so far. The office staff is amazing and they are always very helpful. You almost forget how close you are to I-45 because you feel very secluded here and it's quiet.

Ok, I've never written a review after moving into an apartment for only 2 weeks. I am VERY UNHAPPY!!! I've tried to be nice and let management handle things but ITS NOT GETTING DONE! This is the only apartment I know of that let their tenants SMOKE inside!!!! Some people don't realize that it travels through the vent. Everyone don't want to smell that nor their clothes to smell like smoke. It's making me sick to my stomach and HONESTLY I CANT WAIT UNTIL MY LEASE IS UP TO GET AWAY FROM HERE!! I'm not HAPPY!!!!! I have called and even walked in office and NOTHING HAS BEEN DONE!!!!

I have enjoined my stay at The Preseve at Cypress Creek. After so much run around with other apartment complexes it was comforting to experience the warmth that I recieved from their front office. I feel safe and I feel that I made the right choice. As a young professional it is amazing to not have to worry about my home.

I've lived at The Preserve at Cypress Creek for the past 5 years at that time we were under a different owner and our name was The Blenheim. I've never had a problem at all the whole time I've been a resident. I will recommend anyone to make this place their home. The staff is so geniune and very warming. I always call the property manager the BEST MANAGER on this side of 45!!!! The maintenance crew is by the far the greatest. To have only one man to see too many units, he gets the job done! The staff treats you very kind and with the utmost respect and not like a number or stranger. The Preserve is the BEST!!!!

Let me start by saying that I've lived in these apartments for the last 20 months. At first my only complaint was the poor quality of the kitchen countertops. They are wood composite countertops that are painted with an epoxy sealant to protect the structure; the downside is that anything left sitting on the counter sticks to the epoxy (even after the tops have had 20 months of "drying") and if you place anything hot onto the counter it melts the epoxy and sticks to the countertop. The greatest detraction from this complex is the surrounding neighborhood. There are at least 5 other apartment complexes on the same block as this one, and they are all lower income/higher crime complexes. The Preserve itself is quiet, but the complex right next to The Preserve is VERY noisy; residents, car alarms, and vehicles driving around 24/7 make alot of noise that cannot be avoided at The Preserve. My biggest issue while living at The Preserve was being broken into. Aside from the horrible event that it was, the atrocity was compounded by the fact that most of the apartments immediately surrounding mine have been broken into, with the most recent being my downstairs neighbor only 2 months prior to my break in. Regrettably, the management and property owners did not see a need to install any security features or take any precautionary measures to prevent further break-ins before my incident happened; nor did they bother to notify residents. Given the circumstances of the break-in I spoke with the property manager to see about terminating the lease early to allow me to move to a safer neighborhood. I was told that terminating the lease was usually denied and if approved, required remitting payment for the remainder of the lease (summing well over $2000 for my lease). I've finally moved and am posting this to warn off prospective residents; this complex is simply not the place you want to live in North Houston.

After a year of renting here, I couldn't be happier. The office staff is friendly and courteous, and they remember details about you and treat you respectfully every time you go in. They're also accommodating to your needs and will invite you to come in for free coffee and snacks any time you want even if it's just to say hi. I couldn't ask for more. The staff also strives to create an amicable community atmosphere by hosting monthly events for residents, and the CARES team even gives away donuts at the gate as you leave for work. I've never heard of a complex doing that before I came here! I greatly appreciate the fact that they keep all residents continuously informed. There are often bright colored flyers tucked into my door when I get home inviting me to events, sharing tips for protecting my apartment in harsh weather, reminders about rules to keep the complex looking great (a big plus for me because I dislike others using porches as storage facilities, etc) and, most importantly to me, they're honest about any incidents that occur (only 1 in the year I've been here) and how to stay safe. That's a big plus for me. Face it: we live in Houston. Stuff happens no matter where you're at. I can appreciate that The Preserve's staff takes our safety seriously and treats me like an adult. The apartment itself is spacious and has lots of windows for light, which I like. It's clean, and the bathroom is huge for a one bedroom apt. The appliances are all modern and clean. Great microwave, fridge makes ice (yay!), and the dishwasher is great too. Lots of storage in the kitchen. I love the laundry room too. It's really a room not a closet! Also, cable and internet capabilities are important to me, and I was glad to see that I could get AT&T U-Verse here. Paying rent is easy. I've paid both in person and online, and I've never had a problem. I like their online system too because it makes maintenance requests, paying rent, reservations, etc easy. I use the gym frequently, and it's great. For safety reasons, they do close the gym at night and until about noon on Sundays, so I plan accordingly. The only problem I've had was with the A/C unit last summer. The repair part had to be ordered so in the 4 day wait-time, they installed a portable A/C in my apartment which, while obviously not the same as the main unit, did the job and did it well. I was pleased. Overall, I HIGHLY recommend this complex and will be renewing my lease.

DO NOT RENT HERE. The office staff is wonderful, until you sign your lease. Seriously go talk to the residents that are residing there now and listen to their complaints. I have lived in this apartment complex for about nine months and am willingly terminating my lease. The front office staff repeatedly "lost" my rent, then charged me for having late rent. Do not pay online, because the office ladies will reject payments in order to demand more late fees. Repeatedly I received NASTY and HATEFUL voice-mails from the office staff. The only good thing about this complex is the fact that the apartments are so spacious. Every single month it is a fight to have them accept your rent, God forbid if you have someone else drop it off for you. They will not accept it, because they are not on the lease. It is purely ridiculous how they operate. During the harsh winter this last year, my heater worked for maybe a week. The rest of the time I had to listen to their excuses about why they could not fix it. The dryer barely dried my clothes and again, the complex would do nothing about it. My upstairs neighbor for about three months would start stomping around at about 3 in the morning and this continued all day until about 10 at night. Repeatedly I called into the office to have them talk to the tenant, and my requests were ignored. Then I called the cops for disturbing the peace, and the apartment manager had the audacity to yell at me for not following proper procedure. Uhm, what? About every three months the complex would try to raise me rent as well. Along with all of my neighbors as well. There apartments are already over-priced and inadequate. The Preserve at Cypress Creek is not worth your time. This is not worth your time or money. You will be miserable here. I just do not want anyone else to go through the hassle and stress that I have had to deal with. These would be lovely apartments to live in, if the office team were not so horrible to their tenants!!

My experience with THE PRESERVE AT CYPRESS CREEK ( TPCC ) has been nothing short of amazing. I found the property on the internet and Like many things online one can become very jaded by photoshopped imagines. Once I arrived at TPCC the property was just as beautiful as the images I viewed online. The main building, which houses the offices, was impeccably decorated and very we'll maintained. The staff, OMG, the staff was gracious, welcoming and yet very professional. Once I completed all the preliminaries, I was escorted to my apartment and was allowed to inspect it. Again, as with the main building, my apartment was beautiful . The walls, the carpets and all the appliances were clean and ready for me to move in. To show that they really care about their residence, TPCC has many activities through out the month for its residence. With the CARES TEAM, and the activities they plan through out the month, I was able to meet other residence and begin to forge friendships so vital to me as a new comer to Houston. If your planning to relocate, as I did, or just looking for an oasis for long or short term, let me recommend The Preserve at Cypress Creek. It does not get much better than this.