Tenant Reviews for 1000 Country Place Dr

Been living here and so far its been a real good experience. Office staff is very friendly and give good customer service. Maintenance is ok, may need to have a better turnaround time to complete repairs. Overall happy to live here.!!!

I am a current resident at this apartments complex i've been told by the actual maintnance that one of the buildings in the property is infested with bed bugs and all kinds of stuff which by the way is building 6 for anyones curiosity. let me start off here the leasing office sucks never answers there phones sounds like they where just waking up and always answering the phones with an attitude, i have not been late on my rent always pay it on time but when i have a 8 or 10 dollar balance they are non stop trying to collect that money. my lease is up in september and i cant wait to put my 60 day notice in 2 more weeks halelujah. please dont spend your money on these people they have sexual predators living right in the front of the office, drug dealers, murders i rather go spend my money on a class A property than this crap a** apartments. If it was for me i wouldn't even give them one star.

Please stay as far as possible from these apartments don't lease here u will regret it bug time these apartments are ingested with BEDBUGS and ROCHES specially BEDBUGS they will run you out your home and on top of that they will make u pay out of your pocket to pay for BEDBUG treatment which the cheap treatment is 1000 and the heat treatment is 1200 this is crazy apparently these apartments been having these problems and they still make u pay out of your pocket.If I could give people a warning about what they are getting themself into I would in the last year they have treated about 30 units do you really want to risk your apartment unit being one of those and have to throw away all of your stuff and furniture and pay all that money. The worse part is your kids getting bitt by these things and when u tell them about it all they do is tell you to pay 1000 for a treatment that isn't even guaranteed for it to work that a shame they are not even willing to fix the problem knowing that there property is ingested sad. They stay on top of people paying there rent but can't fix there BEDBUG problem. They worry about people having expired tags when they need to be worried about the BEDBUGS thats what they need to put there energy to. But I feel sorry for whoever gets blindsided by the looks which are not even great they apartments around look better than these for what they charge for some ingested apartment.

EXCEL RESIDENTIAL SERVICES manages The Park at Country Place Apartment Homes where photos and looks can be deceiving! This property has spider webs (health hazard), gang graffiti and so much more that they overlook, don't care about and do not improve! They collect rent checks and deposit with speed but do not handle maintenance request with the same speed! DO NOT RENT FROM THESE PEOPLE! They are SLUM LORDS and Don't Forget they had a Rape on the Property. They require a 60 day notice to move out making it almost impossible to find another apartment before the lease is up! Record Heat in Texas with 96 degrees on Sunday and forecast shows 101 and up for the days to come! My Air Condition went out on Sunday evening - August 2nd! I called the Leasing Office before they opened at 9:00AM to report A/C Problems and request Maintenance. I never heard back from the Manager to confirm that she received my request so I visited the leasing office at 11:00AM and was told by Manager that she was short one person so she could not call me back but assured me that Maintenance was coming to repair the Air Conditioner. I'm still waiting 5 hours later and no calls from Manager, No Maintenance Man in sight! I called EXCEL RESIDENTIAL SERVICES in Los Angeles and was told to call back. I called back and went to a very unprofessional Voice Mail which said "Can You Call Me Back"?? Why should I since the local leasing office never calls back and Corporate never calls back. It is now 15 minutes prior to the office closing and I'm still waiting for maintenance. EXCEL RESIDENTIAL SERVICES, INC and the new Manager at THE PARK AT COUNTRY PLACE APARTMENTS are playing a deadly game with tenant's lifes since Heat Kills!! So I'm waiting to see when and if they will even send Maintenance to repair the A/C. Update: I called Emergency Maintenance at 7:40PM and Fernando arrived at my door at approximately 8:30PM - He checked the thermostat then went outside to check the unit and replaced the relay. My A/C is working and Fernando saved the day! He never received the maintenance request from the new manager and this is what caused the delay!

Here's a letter I've been sending out about the current problems at this property... To whom it may concern: My fiancé and I have a 4 1/2 month old daughter, and we are living in substandard housing. There are numerous human health & city code violations in our dwelling. This property is quick to raise rent & fine tenants, but does not address the real issues. - Proper maintenance is virtually non-existent. You must repeatedly report issues, then they are either not addressed or repaired cheaply and not well. Permanent repairs do not exist here. Management turns around new rentals faster than repairing the existing ones. - Frequently without hot water for extended periods of time (days, not hours). For the 2nd time in under 2 weeks, we do not have hot water, and the repair date keeps getting moved. After 3 days, we are still unable to shower, bathe our infant daughter, do dishes, or properly sanitize her bottles. We are told it will be another 2 days until this issue is resolved. - No Pool. As of this writing it is August 1, 2015 and we still do not have a pool available to us. This is one of the many "amenities" featured on The Park at Country Places' marketing brochures & website that does not exist in reality. - The walker gate is broken and always open. The main gate is frequently broken & left wide open. This is not a secure, gated community as management would suggest. - Leasing office no longer accepts packages. Yet another non-existent "amenity" that was offered at move-in. - The two on-site laundry facilities are filthy/disgusting & mostly broken. They also reek of urine. Even if they worked, we would be unable to do any warm or hot loads of laundry due to the frequent & current hot water outage. - There are animals (bats, birds, squirrels, rats, mice, etc...) living in the attic spaces and the walls. There is a dead thing (mouse or bat?) in the light fixture of our daughter's nursery. - There is black mold in the windows and walls, as seen every time I replace the HVAC air filter. - The landscaping crew is careless. They blow leaves, dirt, grass, etc... into our patios, stairways, and balconies. They blow rocks into nearby cars with complete disregard, and do not clean up after themselves. The grounds are unkempt except for around the leasing office. There is dirt & mud where grass should be, and animal waste everywhere. - There are squatters in vacant apartments, as witnessed last week when the police were here. - There is exposed electrical wiring OUTSIDE. Circuits are frequently blown causing power outages inside our apartment, and on occasion no lighting in the stairwells. This is a trip hazard made more dangerous by the wild animals who have made this complex their home. This goes back several years, when we had no heat for nearly a week during the coldest part of winter. We had to use the stove to heat the apartment. This was deemed a non-emergency by maintenance. - Domino's will not deliver here at night. The driver repeatedly apologized to me, and stated that this complex is the worst in the area. He has been robbed multiple times, and stabbed. He showed me the stab wound. - There is a leak in the ceiling in our nook. Our master bathroom toilet frequently leaks into the downstairs neighbors apartment. When showering, at least half of the water comes out of the bathtub faucet. These are just a list of current issues. Past issues have been resolved by myself at my own expense. Off the top of my head, I have repaired my garbage disposal, my thermostat, electrical outlets, door locks, sliding glass door, and toilets by myself at my own expense. I will be forwarding this information to the Texas Home Owners Association, Texas Apartment Association, Texas Department of State Health Services, local news (ABC13, Fox26, KRPC, KHOU, NewsFix), as well as social media (Twitter. Facebook, Yelp, etc...) rental review sites, and anyone else who will listen.

WOULD NOT WANT ANYONE TO BE HERe! Staff is rude and always lieing about things , never care about anyone else . They say one thing but never do it , for example : I asked to fix my sink and I've still to this day I have a bad sink . It's been 2 months now ! They say they will come but never show up. I've been in that office up to 3 times a day and still no improvement . I don't recommend this place AT ALL!

The neighborhood is magnificent & the rent for the area is about 300 dollars less. Those are the only positives. I lived there for 3 years just because I didn't want to commute, nothing was ever fixed my AC condenser leaked through the roof creating a hole and molding in the hallway that my husband fixed after two years. They offer a carpet cleaning or new paint when you renew but that's only on their terms. I didn't receive a final statement within 30 days of move out so I called, when I spoke to the main office manager, Tamika, she said she would mail it that day, 3 weeks later I had to go to the office to get it & she gave rude unnecessary commentary as Stacy, the assistant, helped me understand the statement which wasn't itemized. There were multiple sexual assaults, robberies, & a murder due to unsecured grounds.

Lived here exactly 2 years. All I can say is "PLEASE AVOID THESE APARTMENTS"I. It takes maintenance 2 to 3 weeks to fix things. The 2 ladies in the office are rude.

Worst place to live.

These places look great on the outside. They are located next to a nice park that has a outdoor waterpark area for toddlers and great park equipmnent for the children to enjoy. There is police patrol in the area of the park and outside of the apartments. There are great schools in the area. However, these are apartments are one of the worst in the area. There is a security gate which is often broken. You an by pass the security code by pushing a lever on the gate. They did not check my references prior or after I moved in. I was often scared to walk from my car to my unit due to the looks and comments I would receive while getting out of my car. I had a friend come over to visit my place once I moved in, she was scared to walk to her car alone at 5:00 pm, after I walked her to her car she wanted to wait in her car until she saw that I was safely in my home before she drove away. The front office is inadequant. I have had several packaged that were delivered and had I not recieved a confirmation on the delivery, I would not have known it was delivered. In fact, a few packages were opened. They have a bug problem, but it if you keep your unit clean you can keep them out, but I saw roaches crawling in and out of the ground outside all of the time. They really need to treat the outside ground for bugs. The electric bill is unbelieveable. I paid approx. $300 - $400 a month on electric and I had no washer and dryer unit. When I called the electric company they told me it was probable that the complex was hooking other units up to my unit and that there was numerious electical problems found with this complex. In fact, one complete wall of outlets in my unit was not workable. My air conditioning unit went out 4 times during the summer time....conveniently after hours all of the time. When I called the front office, they suggested I get a fan until they are able to get it fixed. A fan can do nothing with 95 degree heat floating through your home. There are no window screens on the windows therefore, you cannot open your windows even on a nice day. Not that you would really want to because there is always kids playing on the sidewalk and infront of your yard. I have had a basketball and football hit my living room window on more than 3 occassions. I had complained to the front office, but the kids where out there the next day. It sad that they kids cannot play in the grass area, because all of the waste left by the dogs. I find it hard to beleive that anyone who has a pet there picks up after thier animal. There is sometimes dog mess on the sidewalk. I never got in the pool, the water was always green. I barely felt safe going to the car, better yet the pool. The trash cans are always full. people drop trash in the walkways and alleys all the time. You will see rats near the trash and in the alleys at night. Occassionally you will see one on the sidewalk that had been killed, probably by a dog or one of the numerous cats they have roaming in the neighborhood. I honestly believe the complex get the cats to try to maintain the rat problem. These apartments could be really nice if they had better management. The outside apartments look really nice and the units are really big. They do the bare minimum to keep these places going. They keep the outside looking nice and let the inside go down. They are hoping you will not walk throught the place before you move in. I truly felt trapped there. They only offer Comcast and Dish cable. They said they had AT&T Uverse, but they do not have it. They have Dish with AT&T internet. I was thrilled to move, and hope this review will help someone else from making my same mistake. I advise you to walk through the grounds prior to moving in, not just the outside grounds but the inside as well.