All 25 tenant reviews.

“For starters , they never answer the phone! Don't follow through on requests and issues. Management lies! They say one thing and then bill you! And verbally threaten you to follow through on something and you have no clue what they are talking about!”

“The most unethical unprofessional property manager I’ve ever met . We gave her a 6 month notice that we were moving out and we bought a home. The day of move out she is saying we need to give her a two month notice and now we owe her a fee .”

“Unfortunately, after living here for almost a year I have experienced many issues with this property and its management which will prevent me from renewing my lease. I was attracted to PT for the location, view, and amenities offered. Management staff was not accommodating whatsoever upon move in. Additionally, they are incredibly difficult to get ahold of. I have experienced multiple mistakes in my monthly ledger. Construction is constantly taking place inside the building and outside, elevators and escalators are always down. On various occasions the laundry room has had washers leaking and dryers with damaged heating elements. PT asks that residents pay for each wash and dry cycle therefore, this can become costly. There are a number of other things to make mention of, for example they tell residents they cannot turn air conditioning on for the building until June or temperature requirements have met Chicago city ordinance regulations however, every other person I know living in an apartment in Chicago with AC currently has access to it. Overall, I would never pay this much in rent for this type of living experience.”

“My experience at Presidential Towers has been excellent. The staff particularly Kenny Grier,Kailin Gouli and Ian Isbell have been highly professional, responsive and welcoming. They collectively along with the staff create an environment that feels comfortable,safe and accommodating. Sincerely, Kevin Johnson”

“Where do I even begin. Absolute HORRIBLE! IF YOU CAN GO SOMEWHERE ELSE DO IT! Wish I could give 0 stars. Would recommend coming here and just talking with like 10 ppl who live here. I can say without a doubt that over half of them would say they don't like their experience here. Luckily this is my last two months here... Moving in process is super easy... almost too easy. I live on the 43rd floor and even though the view is amazing its not worth the price, and how horrible the management team is in the building. There are hidden fees that they don't tell you about. ASK about service fees, vacant fees, and utilities before you move in, you'll see their demeanor change. BUGS!!!!! I live on the 43rd floor.... I have seen spiders all over the place and have seen cockroaches twice... both medium size... not like small ones that fit on your finger im talking full grown, half the size of your palm... its disgusting. Lower floors even have bigger issues with this, ive been told by people who actually live here, don't believe me just ask. !!!!OVERCHARGER/ DOUBLE CHARGED: For 3/4 of my lease I was paying early in full, one time I didn't pay on time because durning this time I didn't notice I was being DOUBLE CHARGED for my utilities. They don't tell you anything about (VACENT FEES). If you make a mistake while setting up your internet, electric and or any billing to your apt, they will DOUBLE CHARGE you plus a fee "trying to figure out where the bill goes" yeah ok... (CONSERVICE): AND after I called (conservice) which is the 3rd party company they choose for their utilities it took over two months to properly resolve my issue to make sure they weren’t double charging me. Not to mention that during the time I was trying to get it resolved they still double charged me even though I was in the process of getting it fixed. It just doesn't make sense. How are you going to sit there pretending you don't know this bill belongs to me when you see me trying to resolve the issue. it blows my mind how money hungry this leasing office is. DOUBLE CHARGED: so every month I was paying 30+ in electric to COM ED then the exact same bill though presidential towers, THEN A SERVICE FEE to find out who the bill belongs to, when all they have to do is look up the name on the bill and put it into their system to see who which apt they live in... THIS IS so corrupt. Not to mention that even after I showed proof that I paid com ed to presidential towers they didn't refund me or give me a credit, thats was it... They just charge you double for you utilities until you notice and call someone about it, then you wait a couple months for it to be resolved, while STILL being double charged... !!!INVASION OF PRIVACY: BROKEN INTO APT!!! MANY MANY times have we have had ppl knock on our door trying to "fix" something in our apt. Even though you personally put requests to have things fixed. This nice old lady we live next to actually had her APT "BROKEN INTO!!!!!!" The service workers entered her apt without her consent and I could hear her scream and say something about her having a "hearing aid" and "what if she was naked" and "you can't just enter peoples apt if you think their not there" My gf and I when this happened were half asleep in bed, I heard someone knocking at the door saying "they really need to fix a filter in my apt asap as something is wrong." I rejected as I just got out of bed and the last thing I wanted was these three men coming into my apt to look at a "filter." Thats when I heard my neighbor yell at the service workers as they tried to enter her apt WITHOUT HER PERMISSION!!! I saw them put in the key, open the door through the peep hole, luckily the lady was at the door and stopped them from entering WITHOUT PERMISSION. They never came back to "fix that filter" so im not sure what that was about... Kinda shady if you ask me...”

“To put it frank, this place has been perfect for exactly what I need. I am a medical student in Chicago coming from NYC and I've lived here for about 7 months now. Presidential Towers is in a fantastic location; great walkability and access to public transportation. From what I've seen, PT has always been very clean. The staff is very kind: The first week I moved in, the kitchen light went out so I called the front desk and they said they could send someone, however, I wasn't going to be home and they said they'd fix it while I was out no problem; they did it and even left a nice note on the counter that the task was completed! I got locked out and after verification, they let me right in. Nice patio and sun deck area for company. Security patrols the front area all day long. I've convinced 4 classmates to live in this building and I have no doubt more will move here. Whenever, I have friends over they say the place is so nice and looks almost hotel-esque. The only con (which I guess is kind of my fault) is I thought the gym was included. They kind of mention it on their website so you think it's a part of the apartment complex but it isn't and they just share the building. The gym is over $100/mo even with a resident discount. My only concern is how much they raise rent per year, as their price is their best selling point. If it's a drastic increase I'll update this so you can know.”

“This place is horrible. It’s an incredible location. That’s the only pro. The elevators NEVER work. This is a safety and building violation. The staff is so rude and the resident service will never call you back. I’ve lived here for two years and have never received a call back from my “tower manager”. Families let their disgusting children run, scream and ride their bikes in the hall ways. Dog wonder let their dogs piss and ---- inside the building and the cleaning people don’t care. The halls smell like garbage and this place is hell on earth. I wait sometimes 15-20 minutes for an elevator to get out of my own house. I hate coming home here. I can’t wait to leave”

“Presidential Towers is ------. Everything from the conditions of the apartment (walls cracking, water leaks from windows, elevators always out) to the staff and people that live there. When you call the front desk the employees have a bad attitude and you have to make multiple requests before maintenance comes to fix anything. The carpet in the hallways are gross. PT is in a nice location so just know you’ll be paying ALOT for a ------ apartment. They also threaten to evict tenants even if you’re late one day.”

“PT is by far one of the worst living experiences I have had in the Chicago area. Was attracted to the place because of the price and location but boy was I in for a ride. Management is rude and extremely unhelpful - Thomas and the Tower Managers only care about swiping your money. Emails go unanswered and every time I have followed up in the managers office below I am greeted by a VERY rude building associate who informs me the managers are conveniently out of office or in a meeting. Security is abysmal - just about anyone can walk in and get into the Towers. People have been robbed and all we get are apology emails. This is is supposed to be a smoke free building but all you're going to get is cigarettes and weed. Despite many complaints nothing has been and no one gets penalized. Residents of the building do not understand the meaning of cleanliness and hygiene - you will always find trash piled around the elevators on your floor. The gym in the building costs an additional $100+/month. When I did a tour of the place I was told residents get a significant (i.e., 50%+) discount but in reality we get less than 10% off per month and still have to pay admin fees etc. Utilities are overpriced and they make very convenient excuses to overcharge you for gas and water. And last, but not the least, summer has started in Chicago; the temperatures are in the low-mid 70s and we STILL have the heat on. Cannot wait to get out of the place. DO NOT LIVE HERE.”

“I only like the location of this place. The main issue of these towers is the management. They only want to rent their apartments to people. After that they don't care about you. Your neighbors can be too loud, partying every weekends, even weekdays, till late nights like 2 or 3 am. Unfortunately, my neighbors are these kind of f people. I called several times the help desk, emailed the management, but the issue still exists. It's like the management scared to warn these people because they don't want to lose them. So, please be careful before you are thinking to move to this place.”

“Service desk workers are rude, and will literally laugh in your face if you ask them to enforce the mask mandate in public spaces. One worker did so in front of their manager, and their manager jumped to defend them gaslight me about doing everything they can - while allowing 7 different residents to pass by without masks on. If you plan on not interacting with anybody when you live here, then you'll have a decent experience. If you want to reach out for any type of help or support from staff and managers, Presidential Towers is not the place for you.”

“I have lived at Presidential Towers on-and-off for more than 20 years, the "off" being when my or my husband's job required us to leave Chicago several times. Each time we returned, we returned to Presidential Towers because of the ease of moving in/out. On the plus side, Presidential Towers has an excellent location in terms of walkability, access to public transportation, access to major universities and hospitals, access to expressways, and convenient shopping. The units have excellent floor plans and you will never find the closet space these units have in any other rental unit in Chicago for any price. In my experience, maintenance staff are reliable and experienced and fix problems on time and with no hassle. But there are some downsides. When the building first opened, Presidential Towers was a community where residents and staff knew each other, there was little turnover in property management staff, and there was a great sense of pride expressed by the people who worked here. The building had a full-service grocery store, real restaurants and fast-food establishments, dry cleaners, and business services. You literally didn't have to leave the building unless you had to go to work. In the past 5+ years, the grocery store is gone, the restaurants have gone, there is no dry cleaners, there are some fast-food places. When the building was built, the number of elevators was considered adequate. Today, building codes would require more elevators. Management staff turnover is frequent and nobody knows anybody. FWIW, the current tenant demographic skews younger, meaning tenants really don't know how to live with other people: they're noisy, they don't respect others (especially when it comes to wearing masks during Covid), they litter or leave trash for others to clean up. Tenants have always reflected a cross section of wealth and income, and they still do, but my sense is that relatively speaking, the demographic is less wealthy. The tenant population has always been racially and ethnically diverse and continues to be so. in 2022, if you're looking to move into Presidential Towers, my advice is to consider it if you work downtown or require easy access to the Loop, Metra, or the expressways. If you don't need a "community" or a lot of in-building conveniences or '5-star' customer service, you will be just fine. The prices are reasonable and competitive.”

“The management here at PT has done the bare minimum to protect its residents from the spread of the coronavirus. While Illinois still requires the wearing of masks, barefaced residents can be seen in any common area at any time of day. I have been bullied and verbally accosted each time I've asked someone if they could wear a mask. The staff turned the other way when I got shouted and cursed at. The service desks had no masks available for residents. The general manager rolled his eyes while giving me the typical customer service script. 'There's nothing more we can do, unfortunately...I agree these are hard times...' I have even seen managers in the building not wearing their masks while in their office, in full view of the main entrance. It seems as if PT fosters an environment of apathy and zero consideration for the safety of others. And they claim to be a safe home for families. If you're looking for a place to just go in and out of, this building is fine. If you're concerned about the spread of coronavirus, do not live here. Your health and safety is not a priority.”

“This place is becoming a hole. 1. A lot of people smoking weed here. I have complained several times. But all they can do is to spray some scent. Ironically, they still call themselves smoke free buildings. 2.The security is a total joke. People can follow you into the building, no one will check. Actually, one of the tenants was robbed this way. After that, they ask the staff to stand at the door. But after a week, no one will check again. It is very dangerous to live here. 3. Manager is very slow. Once I have an issue with my lease. I emailed him, called him and even dropped by the office. Several weeks later, I got a reply .It was very frustrating. 4. It is vey noisy. There is always a project going on. Once, they were remodeling a unit on Saturday in the early morning. I called them to do it later. They said they cannot. I live here for a long time, and I am disappointed what PT have become. There are tons of apartment in west loop. Do not come here.”

“Management is terrible. They will throw your food and grocery delivery away if you're not in the lobby to pick it up immediately (yes, they're that insane). STAY AWAY. Rent somewhere else. There are much better options out there.”

“My AC hasn't been working and when I complained about it to the maintenance and tower manager they came over to check, and then he says AC is a "bonus" and they're not required to supply us with AC - they won't let us fix a window AC or a split AC. So it's either deal with it or move out basically.. Also the AC and heat are OLD !!!! The maintenance guys said so themselves. It takes them 2 days to convert the temperature from hot to cold or vice versa. They use old motors and have no throw of air, it's cold inside the vent but not outside it. They come over with a temperature gun point into the vent and say "oh its less than 60', I don't live inside the vent...I pay for the whole apartment. So I'm paying for AC electricity + extra for the fans ! They will not fix this until people stop moving in. Rent at your own risk! This is just one of many complaints, I am waiting to move out asap. Very non responsive management !”

“Presidential Towers is not what it is advertised to be. For starters, this is not a 100% smoke-free community. Anytime that you report that you are smelling smoke whether it is cigarettes or drugs, the building managers will not do anything about it. It feels like you are sharing a unit with your neighbors since you can hear and smell everything from their unit. The leasing office is terrible at getting back to you or setting appointment times with you. Honestly, once you sign a lease it feels as if you are forgotten as no one will get back to you with your questions or concerns. I would highly suggest other apartment communities if you think about moving to this area since this community is not a community at all. Take your money and run.”

“PT used to be a nice place to live at.. The only good things left in this building as of right now are Kenny and Domingo, and some of the maintenance people. Management is sub-par. They’re only good to you before and right after you sign your lease. Stole was a good tower manager, Gillian and Kevin were also good. After they left it all went downhill. I’m not surprised they left.. It’s a shame that they don’t make residents feel welcomed anymore, I guess they don’t care who lives there as long as they’re at 80% occupancy. There’s always construction going on, it’s not a quiet environment anymore. I wish they’d invest that money in the elevators. Safety wise, I would say they’re still doing Ok.”

“I have lived in Presidential Towers for a year and this is by far one of the worst living experiences I have had in my life. The management is terrible, they appear to be very nice and helpful when they want your money and want you to rent with them and then just disappear. No one responds to my email and follow ups and no one is willing to answer any questions I may have. The security is abysmal and lacking, I font understand the point of having so many people standing around in the lobby if anyone can just enter the building and walk into Tower 1. People have been robbed in this way and no changes have been implemented. Rents are most definitely not worth the apartments, there are better places to live in the West Loop. And to cap all of this off - the management has decided to initiate a minimum 6 month project to 'repair' the facade of the buildings. This is absolute horseshit and unnecessary. The pandemic is just about dying down and people are still working from home. The noise from this project is endless and there are people creeping up and down outside your windows staring at you all the time. Yes I can keep my blinds closed and I do but what about the noise. Not everyone has the luxury of being able to go into office for work and people have to work from home and attend meetings and talk to clients. And then there's also the fact people have kids to take care of... Extremely disappointed with the management and garbage they keep spewing. This work could have easily been pushed to next year when things are more back to normal. Where are we residents supposed to go 5 days of the week. RIDICULOUS AND TERRIBLE. DO NOT EVER LIVE HERE.”

“Kenny, Domingo, and other couple of staff members make you feel you are at home. Common areas need some improvement. Elevators don't work properly very often and/or it is needed a better system e.g. dedicated elevators for floors 4-23, 24-48 The last couple of years there were some safety incidents within the community which were not communicated the best way. In general I enjoyed living there for 6 years, I would recommend it specially if you are new in town.”

“Domingo is one of the doormen here. He is incredibly warm and pleasant. I have been tenant here for many years, and he definitely makes living here homely. He always has a kind thing to say and is incredibly helping with my groceries and or bags. The maintenace staff are also incredibly efficient in their timing and service. I would recommend Presidential towers as a place to live”

“Presidential Towers offers the following: 1) Walkability - Routine grocery, drugstore, convenience store, ethnic food store options are all within a couple block radius. Randolph Street and Fulton Market restaurant districts are within walking distance. 2) Easy access to CTA and Metro if you don't want to drive, and the expressways if you do. 3) Efficient floor plan layouts: no wasted space and more closets than any other building. 4) Building staff (security, management, maintenance, etc.) are all responsive, respectful, and courteous. They always try to help. Domingo is always there at the front door to help! 5) The property is well-maintained.”

“I have lived here since 1987 and have enjoyed the experience. I want to commend the doormen Domingo ad Kenny. they have both been wonderful and always pleasant and helpful. The maintenance crew has been outstanding and very responsive. I wish the building had made the new driveway wider. It is too congestive with 2 lanes only. Also miss the amenities that used to be here.”

“PT was overall a good experience. I've read some of the bad reviews and, in my opinion, it sounds like it's coming from privileged tenants that would probably rather live in the suburbs... The elevators could be annoying, but I lived there during the pandemic so they were always empty lol. Eerily quiet at this place. I lived in tower 4. The staff was super nice. I had to break my lease due to a change in work and the process of breaking my lease was surprisingly painless. (which is unheard of). Overall, grateful for my time here and most of all the VIEW. My god... I had the prettiest view.”

“It is a great community with a good presence of Indian community. The apartment is very good and well maintained. It is also cost effective compared to other downtown apartments considering the access to bus, metra, office complexes, restaurants.”