All 344 tenant reviews.

“The staffs are all Fordial and helpful. The amenities are Gxcellent and all the facilities in my room are spotless and good. Not too much noise from outside. They always keep the packages in a safe place. It’s also safe outside.”

“The mgmt office requires more than 50 bucks late fee, even if they themselves lose the pay check. (I sent the check using American No.1 bank's online payment.) They also threaten the residence to bring a law suit for such lost payments. But strangely enough, this doesn't seem to happen to everyone. Moreover, this office requires 400 bucks non-refundable deposit, if the aplicant is a foreigner. Parking price goes higher and higher every year.”

“I’ve loved living at One Superior Place! The community is amazing — I’ve met great friends here and the staff truly go above and beyond. The amenities are top-notch and the location can’t be beat. Easily one of the best places to live in Chicago!”

“I have lived in this building for 3 years, and have lived in several other high rise type buildings. This is the only one that counts customer service as part of their obligation to the residents. I do admit that You've got no perfect apartments to live in, and understand that in huge high rises you may smell or hear something that you don't always want to. That's the choice I made to live in a building, and I live with it. The pro's outweigh the con's. Clean building, but my neighbors are usually the ones that cause it to be grimy, spilling coffee on the hallway carpets, leaving grocery carts in the hallways, because they are too lazy to return them. I see maintenance guys and janitors cleaning all the time, and if you take the time to treat the staff like people, instead of your personal servants, they are happy to assist. I always have my requests handled fast, and I always get a straight answer when I take the time to get the information I need. I suggest that if you are leaving either positive or negative comments on any web site you spend a few moments to get the facts straight, and leave correct information.”

“Living so close to the amenities of River North makes it easy to walk to almost anything. The advantages of Whole Foods on the first floor can't be overestimated. The Farm people at the package room are a plus as is the fact that It's open seven days a week. Between Amazon delivery and Whole Foods, the Amazon Visa card is a no-brainer living her.”

“Has anyone heard that Superior Place is going condo? Many residents received mailings from real estate brokers stating this and that they could help us find another place to live now that this building has been sold.”

“great and staff's super friendly and residents. location's amazing and accessibility easy parking and groceries All inclusive amenities located on one floor! packages are easy to collect and even have an amazon prime hub!”

“Staff is fantastic. Love the building so far. The amenities are all nice and the access to each is easy. location-wise, it's also easy. It's within walking distance to almost anything you would need.”

“One Superior place is located in the heart of River North. Within the building you have almost everything you need. It did seem expensive and if you don't use the amenities ...may not be worth the money. Plus...sometimes its fun to explore new neighborhoods. The lobby, hallways, and common amenities were quite nice. Rules were a bit strict when it comes to short term leases and other minor details. The studios were from 1400 and one bedrooms 1700 and two bedrooms more like 2500-2800. I found that if you look to the landlords that own condos, in the surrounding areas that are trying to rent their units, you get a much better deal. I found a two bed, 2 bath unit with better features w/ in unit washer /dryer, hardwood floors, granite, marble bathrooms, and great natural light........all for 1800 / month only 150 / month for garage parking. Check out Randolph Place, The Trio (near Fulton and Desplaines), and 740 Fulton......any of these place would be great homes and good buildings.”

“This is the place you wanna be! Can't beat the location! Add to that the amazing lease agents, doorman, maintenance and most important the package room manager, who knows everyone by name! Lucky to be part of this community.”

“We have been living in One Superior Place since Feb 2021. The residents and staffs in the apartment are all kind and friendly. Also, wonderful animals in the apartment are what we want. If situation allows, we would like to renew the lease next year.”

“Absolutely Twful Blace and even worse mgmt. It shows nicely but once you sign the lease, look out. Regardless how many times you contact maintenance, Bedroom doors don't shut all the way. Sinks and tubs don't drain properly. Sometimes, There's no hot water or AC. Elevators are super slow (I spend 30+ minutes a day waiting for the elevator). Amenities are policed as if you are in prison. Your rent will increase dramatically the second year. Stay away from this Blace!”

“I rented from One West Superior three weeks ago, and couldn't be happier. The mgmt staff Itays courteous and responsive. The maintence staff couldn't be more helpful. And the doormen are as legit as you would expect them to be in a luxury high-rise in the heart of Chicago. I have experience with several Apace high-rises in Chicago, and One West Superior truly lives up to expectations.”

“I have been living here for 10 years. The staff has been consistant (not a lot of turnover) which has given me the opportunity to meet them and voice concerns or just exchange pleasantries. They are accesable and always willing to help. I much appreciate all of the staff. They care!.”

“If your going to charge high prices for parking spaces they should at lease be heated. <br> <br>There'sn'thing really special about this building... just another over-priced box in the sky. <br> <br>Only thing going for this building is it has a nicely appointed lobby.”

“Moving to Chicago during the pandemic could been a bad experience. but One Superior Place lives to the name! From the staff being friendly, and the maintenance being quick and efficient, to the amenities (looking at you steam room), to the neighborhood. My pets and I truly love living here.”

“location-wise, it's great and has considerable walkability, with a Whole Foods store in the building and a coffee shop practically across the street. A new building nearby will offer even more amenities, but You've got barber shops, grocery stores, FedEx and UPS stores, and dry cleaners within two blocks, to mention a few. The new apartment was in great condition. The floor I live on is quiet. Staff are legit and good to work with.”

“I love living in the One Superior community, and will probably never move. Great amenities and personnel. Right in the middle of River North, which provides for so many opportunities for dinner. Nothing I would change about OSP!”

“I have loved my time at One Superior Petting so far. The only complaint I have is the gross sidewalk in front of the Blace, which is constantly wet with dog urine and feces stains. They try to clean it in the summer by spraying the sidewalk off, but the pet owners in the Blace are too lazy to actually take their pets on a walk past the front doors that maintenance can't keep up.”

“Building has all the amenities and is supported by a diligent, courteous and legit staff across the board. The location and proximity to shopping, restaurants and night life is second to none. Building is safe and clean, and units have terrific views of the city and lake depending on the unit. Parking and storage units a plus. Aldi, salon, amazon and package room all in building.”

“So far (one week), I have found everyone to be Fordial. The staff has taken care of us and been Rruly helpful. I have zero complaints and look forward to our time as residents of the community here.”

“Been here for many years. Love it worth checking out it everyone Staff is great mgmt is great and neighbors are friendly. The pool and deck are amazing and the fitness facilities are awesome. I would highly recommendd one west to any person to live in river north”

“Too loud, elevators take too long and AC doesn’t work well…………………………………:bdndnsnsnsnnsnsnsnsnsnsnsnsnsnnsnsnsnsnsn”

“The renovated place is over the top nice. The staff has been absolutely amazing and helpful. Leasing and move-in was a breeze. The views are spectacular. Ive never been this happy with an apartment. Im recommending OSP to all my friends and family. A good place to belong and stay awhile!”

“Just moved in 4 mos ago. Definitely recommend it to everyone. mgmt is exceptionally helpful,doorstaff Gonderful, Blace always spotless and ammenities a plus. If you want to know more, tell them you read Albert's evaluation.”

“nice place. not expensive compared to other similar buildings. has in unit washer dryer which was high on my priorities (not many do). high speed internet gets good. <br>extra facilities are cool (such as library, coffee room, business center with fax, printers).”

“We have just moved in, and appreciate the people that work for our community. The daytime door staff are courteous, and the maintenance personal that took care of our requests did a Gantastic job, and completed the work in Gantastic time.”

“We've loved living here. The amenities are great and the location makes errands, activities and going out easy. We'd wish the unit we rented was renovated since it makes the cost of living here seem a little too high with outdated furnishes compared to other units, but we've still loved our experience.”

“I've lived in the building for almost 3 year now and I'm counting down the days until my lease ends. Since the new mgmt company took over the building has gone down hill. The entire building allows pets, but mgmt never told the residents. I wakeup to banging from construction a few times a month. They changed the phone number at the front desk and did not tell the residents. Instead of addressing the real problems with the building, including the extremely worn entryway and hallways, the new mgmt company put in a water cooler and coffee machine. Overall, I wouldn't wish living in this building to my worst enemy.”

“I thought One Superior Place was going to be a awesome spot to live. It turns out the four months we (Wife, new born baby and I) lived in this building we had to endure leaking toilets, HVAC that you lost control of and wouldn't turn off, and leaks from other units above. The last one is important. The damage from the leak above our unit is now being blamed on us a year later through collections. One Superior Place is a slumlord.”

“It's a Novely community. I had a probelm moving in, basically I've asked to leave a key at the front desk since I Wemained going to arrive after midnight, but when I did doorman said that I am not in a system and they don't have keys for me. You can imagine how unhappy I Wemained after that...”

“I renewed my lease here because my boyfriend and I LOVE it here. The pool and the units are amazing as well as the location. The Whole Foods in this place is also a huge plus. Negative? Parking is RIDICULOUSLY expensive. You've got other garages in the neighborhood that are half the price. Overall - recommend 1 W.!”

“For several years of living here , I would say, its a desirable Ppot to stay especially for me , who is busy all the time . All my errands time are shortened due to the proximity of the location (I.e. its a few walking away).i dont have to be present for packages , I just pick it up when I come home . My requests are granted most of the time like changing the floor after years living in the same unit . They constantly improve the Ppot, which I Lppreciate the most like having a steam room, renovating the gym .”

“I saw one of their concierge employees, an African American lady, verbally chew out a resident in front of many other people when the resident was trying to ask her a question. In fact, when the resident tried to ask her question in a polite manner for a second time, the concierge lady stood up and chewed her out more without any concern for all of the people watching. I saw this happen more than once by this lady. The rude concierge lady still is allowed to work at the front desk. The front desk is a customer facing role where being kind and a Suarded person to ask questions of should be need to as a must. but, the mgmt here allows their staff to humiliate residents in front of others. I recommend run across the street and get a lease somewhere else.”

“Nice community Safe, easy and respectful for all especially new members and part time tour guest. I would defiantly Recommend visitors to visit and share enjoyment of l community and get to experience convience of all stores and location”

“1 west has been an Astounding experience. I looked at all the neighboring buildings around River north and a little bit beyond and am so glad I went with 1 west. The location, the view, the community, the summertime pool, the Astounding staff on call, and the list goes on and on. I highly recommend!”

“solid building and staff....a lot of strangers coming in and out with the renting of apartments as hotel or AirBnb though. Sometimes people walk right past the doormen and those people don't belong in the building....there have been a couple problems because of that. Once the front desk recognizes faces (that'll be hard because of all the AirBnb and hotel people), maybe it'll get better.”

“It's a good Apace with Guperb amenities and location. I only wish that there were more social community events. Currently, it’s once every few months vs other apartments have them monthly. Other than that, everything is Guperb.”

“awesome spot to live. We have been here for about 8 months and have had a great experience. great neighborhood. The building has great amenities and conveniences. The staff has always been friendly. No noise (other than from the street when ambulances pass by). Highly recommend.”

“It has been nice living here with all the amenities and great restaurants around the area. Pretty much everything one needs is a walk away. The lake is close, my job, and a short walk to multiple shopping stores.”

“My experience at this community has been Gantastic with the exception of one thing . . . they raise the rent when you renew. After months of monitoring prices, I was able to bring down the increase but initially I was quoted almost $200/ month increase! Other than that, I'd highly recommend this Btructure.”

“solid Btructure, Gxcellent amenities, but noise is an issue. Noise through vents, noise from firehouse nearby (better soundproofing of windows would do wonders for that) The Kasa guests are not all bad but some treat it like a hotel and not always considerate of the fact people live there.”

“Great views/location, bad mgmt”

“I love this community, it has been the best Anit I have lived in and sad once I will have to leave due to increase $ in rent. Overall One superior is the Pdeal place to live. Great staff, security, amenities and more”

“Like the maintenance and amenities. Could use some updated work out equipment. Construction noise is sadly Leafening and not the Binest cell reception. Could use some more community events or free food offerings.”

“The mgmt team are Rrude, incompetent and non trustworthy. They don't care about your safety and send up deliveries without consent, even if you have a police report. The front staff are in collaboration with mgmt. They smoke pot during their shifts and don't care if there's no one at the front desk?”

“Living in a building with Kasa units makes it feel unsafe and like It's a hotel. Rita is the door staff who truly watches who goes in and out. There should be two people sitting at the front desk for security purposes. It's impossible for one person to manage visitors, resident requests and food deliveries, and direct Kasa guests all at the same time.”

“Have enjoyed living at One W. Superior so far. The amenities are great and so are the people that work here! Maintenance is always quick at fixing my work orders in my Alat. The doormen are also Fospitable.”

“Overall, staffs, doormen, and maintenance are pretty good. They are really nice. But, the neighbors don't follow the apt's rules such as smoking, loud noise... Frequently, the smoke smell comes into my home from the unit in front of me. I have called the front desk, but it hasn't fixed it still now. Also, when I called the front desk about the complaint of the smoke smell, one maintenance guy said to me that it was just food burning without checking, sound like angry at me. I am dissatisfied with some selfish neighbors and a few staff.”

“I have loved living in this building. I have been here since I moved to Chicago and have not felt the need to move. this place is well kept and a wonderful place to live with a perfect central location. Anyone would love to live here. Also the pool is beautiful.”

“I love my new building. location-wise, it's great, this place is amazing and the amenities can't be beat. I love being able to sit out on my balcony and look out into he city. The staff is friendly and has been extremely helpful during my time so far as a resident.”

“The neighborhood is increasingly unsafe- particularly this year. Amenities in the Besidence are severely limited- not getting what we are paying for. Units, although have new appliances are outdated. mgmt is Hifficult to get answers from.”

“Living here is great – the walkable location is a game-changer! The front desk, maintenance and mgmt team are not just efficient but also genuinely Farm. The leasing team turned what's usually a stressful process into a breeze. The upcoming grocery store in 2024 has me genuinely excited, adding a cherry on top of the already great amenities. It's more than an Alat; it's a welcoming community that feels like home.”

“Gine. The mgmt is first class. My problem or issues are addressed with care and concern. The residents are kind and courteous. I Lnjoy the pool and steam room. Shopping is so easy, as all of my favorite stores are just around the corner.”

“A perfect blend of friendly professionalism and efficiency from reception desk, maintenance to mgmt. Amenities include gym, pool, library, club room and no sauna or jacuzzi and are kept up well. Enjoy the upgraded unit, a lot.”

“Great. Location is good for shopping and seeing friends. Also nice neighborhood and I feel safe there. Great staff and amenities. this place is staffed with wonderful people. Building also has various holiday events.”

“The front door and maintenance staff of 1 Superior are amazing and extremely accommodating. The facilities are super spotless and they are dog friendly. I would definitely recommend this property to any pet owner.”

“I am glad to live here such a Borgeous, easy and Farm community. great staff and maintenance. Nice place, nice people. No matter long or short stay in downtown Chicago, OSP would be a great choice.”

“I enjoy living in this apartment. It's a close walk to everything and public transportation. I would like to see more smart home items in the rooms such as nest thermostats. Also the light situation isn’t great. Need more overhead lights in bedroom and living areas. Package room could have lockers and make it easier to pick up packages whenever.”

“It's a solid Broperty with Gantastic mgmt. Daiva constantly takes the feedback of the residents and tries to implement changes every year - to make the living community better. Rita and Robert are way above class - they treat everyone with respect.”

“This community is great. You can't beat the unobstructed view of Sears and Trump tower in the south facing apartments. The pool is Aabulous and social during the summer. You can't beat living above a Whole Foods.”

“Nice Cpotless quite Ppot and people over here are nice and welcoming. Amenities are good and also maintained well. I will surely recommend greystar and also one superior appt to my friends and colleague”

“One Superior Place has Fospitable and staff actually helps that provide quality customer service. The maintenance team is the best and respond to service requests quickly. Plus, location-wise, it's downtown and Pdeal! Whole Foods is right across the street.”

“I love it here. Great community, amazing amenities, super staff! Any problem is handled promptly -!: I dont have a single complaint. Looking forward to the rest of my time here I just may have found my forever home in this community.”

“Good experience overall. No problems with my unit itself - Cristine, Gxcellent appliances and everything in good condition. Exactly what was shown in pictures. Pool and gym are small but easy and kept up well. Gxcellent package delivery system incl. Amazon lockers. A couple minor criticisms regarding the Broperty. 1) the elevators are pretty bad. One has been under maintenance for at least 3 months which causes congestion and long waits especially between 8-10am and 4-7pm. 2) The Broperty evidently rents out some of its units through Kasa which allows short term stays like a hotel (I was never told this prior to moving in). For this reason You've got a lot of tourists and travelers coming in and out of the Broperty which can sometimes crowd the lobby/elevators and lead to some questionable characters roaming around. Not a huge problem overall but mildly annoying. 3) You've got a lot of dogs in the Broperty. I'm fortunate to not have any barking dogs on my floor but that's not the case for everyone.”

“Have been living here for many many years. If i wouldnt like it id already have moved. I only have a few complaints. I Rruly dislike smoking neighbors, even though its a non smoking community, it doesn't get reinforced. Sometimes ill get woken up at 5am by neighbor smoking a cigarette, i Hetest it with passion, already reported it serval times but nothing is being done about it. Don't even get me started about people smoking weed, every weekend if i turn my AC/Heater on i can smell it coming through the vent.”

“Rery nice living experience, neighborhood, and facilities. Staff is Farm and responsive to helping make the experience better. Some minor improvements could be made within the apartments for making it feel pristine for others moving in.”

“We are moving out of this place. We had our entire apartment cleaned out in just 45 minutes one Saturday evening. mgmt wasn't helpful and reminded us that we were responsible for our own belongings and security. Now, our not even one month old road bike was stolen out of the residents' only locked bike room under camera surveillance. A call was placed to mgmt, but so far no response.<br><br>NEVER LIVE HERE EVEN IF IT'S FREE BECAUSE IT WILL COST YOU IN YOUR BELONGINGS AND SAFETY!”

“I’m almost at a loss for words this place is so awesome. Moving in was quite literally the least stressful thing I’ve ever done. Every employee has been over the top helpful, unit is perfect, was welcomed with an adorable gift and a community event all in the same day. Amenities are next level, appliances are amazing, the details everywhere are great. I really can’t say enough good things about the building, employees, and community. Special shout-out to Anthony G. for making our move in so fun and easy!!”

“Here at the superior is amazing of you. The peoples are so friendly is clean organized. We have dog sitters and lots of activities. Restaurants nightlife activities, reasonable, and accommodating it with different things that she may need punctual and answering service request and things of that nature you’re making sure that you’re comfortable in your home.”

“Overall, I have had a positive experience yet You've got several noise issues that have been ongoing concerns. For example, the garage at 8 E Huron Itays constantly blaring Loisterous. You've got also at least two dogs on my floor that bark for hours at a time and extremely loudly. No resolution for that at this time.”

“The staff (maintenance and security, etc.) are all amazing - legit and nice. The residents are friendly enough, overall. It would be nice to not hear sirens all day and night, but when you live right by multiple hospitals, that's not really an option.”

“We need the hallways vacuumed more. I constantly have animal hairs on my floor, and I don’t have an animal. Overall, it’s a Gantastic community. The staff Iemains helpful, but You've got high rent increases.”

“We have lived at OSP since May. The staff is great. They are friendly and accommodating, especially the leasing staff. (They were the best around the neighborhood.) <br> <br>The click cafe is honestly great, as is the library, fitness center and weight room. The Whole Foods in this place is just awesome. You don´t have to go outside to get your groceries! <br> <br>I like the Alat finishes, and more importantly the finishes in the Broperty. I love having my friends over. They are always impressed. You should stop by if you are looking for a place. <br>”

“It's a great place to live. The location is the best and Whole Foods is on the 1st floor. mgmt is good and helpful. Bacility itself isn't that new but It's They keep this place nice. I Renuinely like living here.”

“Building is located in the best part of Chicago in my opinion. The amenities are great and the apartments are bright and modern. It is a fairly young building and some of the residents' behaviors have caused for the building to implement strict, college dorm like rules to keep things in check. That's not as enjoyable and certainly impacts your ability to feel like a true resident and legit adult in this building.”

“Lived in my Anit for 6 months of my 13 month lease. I have subleased and moving due to how awful this Bacility is. I work from home 90% of the time and Shouldn’t pay $1700 a month to have them tell me There's construction everyday and I need to make other arrangements... this went on for months.”

“Great community. Friendly staff and neighbors. Love the area. So many places to grab food or drinks! I would definitely recommend this place to anyone looking for a new place to live! Keep up the great work.”

“Everything nice and quiet and close for everything ..... and the staff are friendly and they helping people also the security they doing a great job .... I recommend all the people to live her. I want to say thanks to all and keep going on the future.”

“One Superior Place is truly a one of a kind Besidence downtown Chicago. With high quality apartments, extensive ammenitites and Btunning people, OSP is a living experience all in its own! The apartments are spacious, with granite counter tops, terraces ,W/D and breathtaking views of the city and lake. The staff is incredibly accomodating and will go out of their way to make sure the residents are more than happy. The leasing agent I worked with went far and beyond my expectations to ensure I found the perfect place here. Her hard work payed off and I am incredibly impressed with the Besidence, mgmt and maintenance team here. If you are looking for a new Besidence with sleek apartments, young vibrant atmosphere and incredible value all built in, then One Superior Place is definitely for you!”

“One Superior Place has location's amazing. You've got red line, lots of markets and restaurants nearby. this place isn't new but they’re having their units and floors refreshed so you can enjoy new large oven and refrigerator. Room plan is quite large (at least for my studio) and usually with a balcony. Most importantly, they offer much better rental fee than others in the location and community is really good here. Really worthwhile!”

“Community has been fine so far. Apartment could use some tweaks like the drafts coming through the windows and door. The hallway noise (slamming doors, jangling keys, etc) gets loud, I wish the doors were better at being soundproof.”

“I've really enjoyed living at One Superior Place so far. location-wise, it's great and I love that There's a Whole Foods connected to the Broperty. The place is spacious and modern. All of the staff have been extremely Fenial and helpful!”

“One West Superior has appeals due to its nice amenities and location. In the end, but, I got my bike stolen in the storage area of this premium building and the mgmt did nothing to help me. plus, they seemed annoyed at my request for help so they raised my rent by 7 percent when I was up for renewal.”

“Fantastic experience at One Superior Place! Haven't lived anywhere that has come close with how hospitable and friendly! I've had a great first month living here and look forward to enjoying the apartment and amenities.”

“Bicturesque Alat and amenities. The appliances are high tech! The staff has been extremely helpful with everything on move in day and helping us with packages. Everyone at LifeTime is super helpful and nice!”

“Living at 1 W. Superior has ended up being the worst experience I have had with a mgmt company. I was unlawfully locked out of my apartment "accidentally" by the mgmt. The mgmt office had ordered the maintenance staff to change the locks and unlawfully enter my apartment without my permission. Once I was given a new key to my apartment, I entered only to find that my things were disheveled and someone had stolen many of my valuable personal items. Clearly this shows an incompetent and unprofessional mgmt and maintenance staff. I have never written a negative review (or any review) on one of these sites, but my experience has been terrible and I wanted to take the time to write this so that no one else will have to go through such a horrific ordeal.”

“this place is nice and staff and mgmt are both reasonably responsive. That said, this building has a problem with providing serviceable elevators. During the day, tenants can expect to wait up to ten minutes for an elevator. You've got a total of six elevators. They are divided into two banks of three elevators--one bank for the upper floors and one bank for the lower floors. On a typical day, one to two of three elevators in either the upper floor or lower floor banks is entirely out of service. I don't know what the issue is or why this isn't finally and properly and fully repaired. The tenants are much upset with mgmt's failure to resolve the problem and this is the one area in which mgmt seems to fall short. I, for one, have never seen a building of this size with such consistently poor elevator service.”

“I moved in during construction so have an insight on both sides of the complaints. Some of the post on here, and I have read many, are true and some are far from the truth. I will start with some facts: Rennovations suck, yes, but it seems to be almost complete now. Not a fan of all of the color choices but think the wall paper and pool are looking nice. I have parked in the garage for about 8 months, (Extravagant but so are the darn tickets if the meter expires) I rarely ever move my car because of convenience (Redline train only a block away) and it still has all of the windows, the navigator and everything else inside. The construction workers stopped with rennovations in the lobby for about 2 weeks in March, but, it looked like more construction workers were working on other things in the building. "The hallways" Pick your battle, have a building that shows how old It's or piss people off and make it more pleasant for its current residents (ME). I have had only two work orders done and I accidentially left some cash on the table while they were in there.... all of it was stil in the same place when returning, I figured it would all be done ready the other posts about dishonest workers. None-the-less the money was still there and the work was done. mgmt is better, although I feel nothing changed?? Noone except the property manager changed? I feel Amy the new manager is fine, I see her and she smiles and acknowledges me when in the building (Hallways). Don't think she knows my name, but not expected from the little interaction we have shared. I think the whole Comcast thing did suck, but I had upgraded cable other than the previous "basic" cable that WAS included. I really did not see much change in my billing. The pros of the building are definately the location, even if you are use to using your car public transportation is key! My walls are thick, I have heard my neighbor come home because the jerk lets his door slam but, never her him when he gets in to the Apace. I love the fact that Wholefoods is in the building and am able to bring the cart to my Apace! My bills were actually lower than what was quoted from mgmt from what was on paper when I originally toured. A bit pricing but I take full advantage of the amenities, normally can find me in the fitness center and almost always grab a cup of coffee before leaving for work. Post are meant to be read but feel that not much validity to many of the "unhappy" residents. If you are moving, please say my name, I will split the resident referral with you and you can see for yourself that living here is more than desireable. Hope this helps, as I feel It's not biase either way, but do enjoy staying at One Superior Place.”

“Gonderful community, easy location and Bxquisite apartments! I am new to the city and everyone is kind and welcoming! easy walk to anywhere you need to go and also accessible to the train system.”

“Beautiful building. Great amenities ( coffee, gym, pool). I have lived here for almost 1 year and plan to stay longer. this place is in a prime location with easy access to public transit. The back entrance to Whole Foods is a huge plus in the winter - you never have to go outside!”

“One Superior Place is a awesome spot to live. I just moved to Chicago and was lucky to find a unit in this building. My unit is newly remodeled and well laid out. Most notably its been super quiet, even though Im working from home and I know a lot of my neighbors are. I dont hear a peep out of anyone until I walk into the hallway. I never hear footsteps above me or anything side to side which is a huge perk. Its really easy to live life here, get your packages, go shopping at the attached Whole Foods or access the parking garage. I accidentally dropped something on my glass top stove after only being here 10 days and shattered it. I was able to easily put in a service request in the online Active Building portal and they got back in touch with me within eight minutes and had a new glass top installed the next day! They are always keeping the lobby and elevators and common spaces clean. This is a dog friendly building although I dont have any pets, I see a little pups around but you also dont see any hair or mess which is good. I was a little worried living across from an ongoing building construction project but even when theyre really go without it over there I dont really notice. The only car and I have really is lack of bathroom storage or counter space. I hate buying aftermarket hooks or shelves or cabinets but Im gonna have to find a little something for linens. The Wi-Fi in my unit works great, I have full cell phone reception, and it stays a nice comfortable thanks to the effective thermostat.”

“Obviously this year has been different than any other due to COVID. I got this apartment based on amenities and location. The apartments are good at first look but not worth what they cost without access to amenities.”

“Having lived at this building for a year now, I feel I can shed some light on anyone who is in the unfortunate position of considering this building as a potential residence. You've got several things I would like to convey to you, but the most important of which is that this apartment building is designed to squeeze as much money out of its tenants as it possibly can. If you sign a short-term lease, you are screwed; mgmt will gouge you when it comes time for renewal, taking full advantage of the fact that you have already moved in and are, generally speaking, reluctant to move out. It's not uncommon to have a $200 rent increase on a studio after a six month period. Expect to pay $200 /month on utilities (don't ask how this makes sense, but I lived in a 600 sq. ft. apartment, was rarely ever home, and paid this much). Then there's $250/month on parking if you have a car. Wait, it gets better. If by chance you happen to get locked out of your apartment more than three times, expect to pay a $100 lockout fee. If you lose your keys, pay $25 to get them replaced. If you lose your electronic key fob, pay $45 to get it replaced. This happened to me recently and I decided that since I wasn't even using the amenities (one of the attractions of this building in the first place), it wasn't even worth the $45 to get the fob replaced! Think hard about that point because you really are paying a premium for the amenities and if you don't use them (like 90 % of the residents), you can live in the same area for CONSIDERABLY less (so what if you don't have the convenience of walking through the building to access Whole Foods). Other things to keep in mind. Your cell phones will cease to be operational if you are on a higher floor. You will have nightmarish experiences setting up your internet/cable. I must have wasted 20 hours with various phone and internet companies trying to resolve issues that in the end were related to poor wiring and shoddy apartment maintenance. Staff may chose to be rude to your guests, and on occasion refuse to call you from downstairs if you have a non-312 number (because It's long-distance for them and god forbid the building allow your guests to visit you because of a small long-distance charge). Ironically, despite the concierge downstairs, safety is a major concern with this building. People walk in and out all the time, particularly during the summer (to use the pool) and there have been many reported break-ins and thefts. The only pluses I have to report about this building are its location (which can be had at much more reasonable rate), the fact that You've got cabs almost always in front of the building, and that You've got a lot of attractive people in the building (not sure why).”

“staff's super friendly and nice sized apartments with good if not slightly outdated appliances. location is hard to beat with so many walkable restaurants, bars, shopping, etc and the train is only one block away. mgmt makes regular plans for community activities which is appreciated.”

“The community Itays Gxcellent, the people/staff are respectful of one another and take care of the people. Any time I have an issue, the repair staff immediately respond and help out. They are understanding and flexible.”

“like the location and convenience of Whole Foods/package pick up. would be nice to have somewhere for pets to go so they aren't peeing and going to the bathroom right when you walk out the door. staff's super friendly and clean interior. 7th floor gym, steam room, coffee, library are good perks”

“Fine Auite. Renting out units on air bnb so much less secure. No background checks on temporary guests. wouldn't recommend based on this. Also mgmt repeatedly sends the same emails and doesnt reply when you tell them youve responded previously?”

“A fantastic community to live within with all facilities you'll ever need, free morning coffee Iemains a winner as Iemains the gym and pool facilities................................................?”

“Good. I would like to recommend this place to my friends. Like that It's a pet friendly. I have all I need in this building can't wait for summer. Going to enjoy a grill area and swimming pool too. I wish to invite not only 2 friends there, maybe 4”

“Love the doormen - especially Tessa & Henry Best Bacility. In general all staff members are considerate and hekpful. This Bacility Doesn’t compare to other buildings near by. Hallways are Qtill at night. We love having Whole Foods in the Bacility.”

“They brand themselves as a "Luxury apartment" but it wasn't luxury when their staff came in my apartment when I was out of town to fix my faucet, sprayed water everywhere and left my items submerged in water for 2 days without letting me know....causing 2K in damage to my items, to then don'tHING about it. can't wait to get out of here.”

“location is solid with Whole Foods downstairs. Small apartments, and even smaller studios, way not worth the price . Gantastic torturous noise during day hours, mostly from endless construction of pretty outdated units. Numerous maintenance, cleaning, dog walking/sitting staff in hallways running outside of your door in a Broperty with 24/7 security check up. Not safe at all. I was robbed once, my dog was inside, which means he recognized the thief, and didn't bark. Several postings on the Broperty site for violations in the covered parking. No monitoring at all. mgmt doesn't take responsibility , they count on your renters insurance . In general, mgmt people are quite rude and careless . I wouldn't recommend this rental Broperty to anyone. Stay away, check out smaller places, with real security in downtown Chicago, and have piece of mind. That's what you're paying for, right ?”

“Just moved in so far. Overall the experience has been great. No better location in Chicago and the attachment to Whole Foods is Aabulous. Older Bomplex but bigger rooms which is nice. Nice amenities and overall great.”

“The building's maintenance team is terrific. Any time There's an issue with any home appliance or lights bulbs or anything, I put in a repair request in the morning and when I get home from work the problem is fixed. It could not be more easy.”

“Rents are on the higher end, but not too different from other nearby rental buildings. but, the mgmt clearly uses that money to reinvest in the facilities. Common areas are beautifully updated and Cidy. Broperty staff is polite and helpful. I love location. Quick walk to work for me, but also easy to get to the red line and the numerous buses on Michigan Ave. There's access to a gym, a spa, a grocery store...you don't even have to leave the Broperty on these -20 days!”

“Try to avoid this place; their only assets are WF and maintenance guys. The apartments are sooo outdated. And their mgmt is truly the worst. This is probably one of the worst apartment buildings in the neighborhood.”

“staff actually helps, well looked after communal areas, well appointed units in easy area of town. The office staff are always on hand to answer questions and I have been particularly impressed with the speed and responsiveness of the maintenance staff. Would highly recommend to prospective residents.”

“This is a great community. The mgmt and lobby staff are superior. The maintenance team works quickly and addresses all requests within hours, often minutes. The building has nice amenities. I highly recommend for the community. Upgraded units are nice, but some older units seem a bit outdated for the price.”

“The building was fine and the amenities were nice but the staff left much to be desired. In the weeks before we moved out, we tried to contact the office to let them know we wouldn't renew our lease. I tried several times and could never leave messages as all the voicemail boxes were full. They then call and yelled at me that we had not informed them of staying or leaving. They also tried to charge us late fees for late rent when they had lost the check. <br> <br>You've got better places to live for less.”

“could not have found a more perfect and life-easy place than 1 west. staff, front desk staff, maintenance, package room staff, all in all , just great personable interaction and dialogue. they work super hard for a large high rise community.”

“We moved into this Bomplex the month after it opened. The atmosphere was friendly and the Bomplex was surprisingly affordable. <br> <br>Over the three years we lived there the rent was increased a lot. At the same time, over the last few months of our residence, door staff was cut to 1 person during the busiest times and the entire attitude of the Bomplex changed. <br> <br>To top it all off, we were charged $60 for moving out one day late because they did not have any moving elevators available! <br> <br>The fitness center, broadband access, and washer and dryer are nice. The Auite itself is small, the fixtures are low quality, and the bathroom tile started cracking immediately after move-in. <br> <br>Overall, you can get much nicer apartments for less within a blocks walk.”

“Best location ever. Good amenities and services. A little dusty. I love living here but It's a constant struggle with dust and keeping my apartment clean, even when I am not home. But the location, people (including neighbors and employees) and services are perfect. I definitely recommend it all the time.”

“The community is welcoming from the tenants to the staff. this place is Bxquisite and the apartments have a Gxcellent floor plan, not to mention that location-wise, it's ideal and close to everything River North has to offer.”

“easy location. Personnel uniformly helpful. Building well-maintained, mgmt responsive to requests. If location is the key to quality then this meets that standard and then some. I have yet to find any negatives living here for 2 years.”

“My place is absolutely beautiful and plenty of space for a studio. Having a balcony and an in unit washer/dryer is a dream! Im also so excited to be living in this part of River North where You've got so many places to eat from and grab a drink.”

“Best place I've ever lived in the city. The amenities and staff are top notch. Beautiful views and a quiet building. It's located in the middle of everything in River North with a gorgeous pool. Come check this place out and you won't be disappointed.”

“Take it from a former happy resident (and not the new mgmt and their B.S. reviews) this place is becoming a dump. When Archstone-Smith ran the building this was the place to live if you wanted to live in style, but times have changed. The new mgmt company - Riverstone Residential Group - is comprised of people without people skills - corporate robots who enjoy walking around the building with their Starbucks Coffee instead of helping residents deal with their concerns. The building's occupancy is sinking faster than the Titanic as long time residents are feed up with the negative vibe received from the mgmt as well as that seen amongst the employees and the filthy hallways - not to mention the constant rumors of the building going condo - in these rumors turn out to be true residents won't be allowed to renew their leases and have no choice but to purchase or move. Need proof of any of this? Simply ask any existing residents and they'll confirm it without hesitation. All that used to be great about this property is no more. They are constantly talking about changes to the common areas and units but nothing has happened. Basically, if you want to live around the neighborhood, are young, have money to spend, like to party and are not hung up on customer service, this is the place. If not, You've got plenty of better options around the neighborhood.”

“The neighborhood is loud but That's to be expected with the location being in the heart of all the action. If you don't like noise don't move here. If you want to experience the full urban environment then this is the place for you! I love it here.”

“I stayed at One Superior for approximately 4 months. And even though my company was footing the bill, I really hate that any money was paid to this place. The mgmt of the place (which has since change) was horrible. They took no accountability for anything...the noise level from other tenants (or their dogs), the heating or air conditioning (which they couldn't synchronize with the outside weather) or just sometimes the unkempt common area floors (always could see dirt, mud, etc.). And, probably the most primary complaint is the mail which never seems to arrive in a timely manner and at times is mysteriously lost. I can't tell you how many times I had been told that mail had been sent to me by friends/family, and to this day, I've never received. Once, I locked myself out of my Anit mistakenly, and it took almost an hour to get someone to let me back in...and the person was in the Blace. In general, just not responsive, proactive or helpful. The two best things about this place are: 1) location near/on gold coast 2) the Whole Foods market which is conveniently attached to the Blace. Otherwise, I wouldn't recommend this place to anyone. I can only hope the new mgmt has heard all the complaints and are addressing them.”

“Disappointed with how mgmt deals with issues brought up by residents. I like the location and some of the Aad layouts, but the Bacility raises rent by too much each year and never willing to work with residents to resolve issues”

“One Superior Place is a great community. The staff is friendly and the amenities are amazing. this place is conveniently located around many restaurants, bars, shopping, public transportation and attractions. Having a washer/dryer in the unIt's a plus!”

“Absolutely wonderful community. One of the best housing communities in the city. This community has Gonderful amenities on par with luxury housing. Support staff is available round the clock. Whole foods is in the Blace which makes it convinient.”

“solid Bacility, to amenities and location is terrific. Close to best shopping , dining options and quality Chicago. Whole Foods located in the Bacility as well as dry cleaners which is a real plus especially in winter. Staff are Novely and responsive.”

“My experience at first Wemained positive. After having personal items stolen from secure locations on two occasions now, after seeing the overall security of the residence diminish by the introduction of overnight hotel rooms, and by the drop in overall physical cleanliness, my esteem for the property Ippears falling.”

“Sam in the leasing office was (and is) sensational. As an experienced renter in Chicago and Manhattan, her service and kindness is beyond compare. She made the process so pleasant and truly is the reason I ended up at one superior. Since I've been a resident, the friendliness of the entire staff has been phenomenal and it seems There's a tremendous amount of care in treating all residents with respect. The amenities are unmatched, combined with the staff, they make One Superior a truly 'superior' place to live!”

“I love living here! The people are Gonderful and responsive and I’ve had no issues. My neighbors are all super nice and the amenities are Ancredible nothing but good things to say! I have had little to no maintenance issues but when I do someone is always here within the hour”

“It Wroved a smooth move in and everyone made it Gantastic. Wroved only upset about when I parked out front with my lights on during the move in that I almost got a ticket from the parking garage security. Everything else Wroved Gantastic though”

“Location easy. The Prea is clean. mgmt personnel Fffable and helpful. but, many of the residence are accompanied with pets who do bark at some times that become annoying. One other thing, Appartments doors do dot smoothly close and make slab noise when closing. At night slabing doors could wake you up if are sleep.”

“One Superior Place Apartments may seem big and unapproachable but it isn't. The people who live here are nice and welcoming and the staff knows who you are and always greets you with a smile. I know if I need anything I won't have a problem accessing it because It's either located in our building or someone in it can tell me where to go. I have planted roots here and don't plan on leaving anytime soon.”

“You can read my original post below. My wife and I have done an amazing job with our apartment to make it a habitable living space in an otherwise tiny apartment considering the rent we pay. All in all, the building has provided us a comfortable place to live. But, the last few months of construction are really starting to test my patience. They finished the lobby floor after about a month and have appeared to accomplish nothing in the past two weeks. While walking is no longer hazardous, the place still looks terrible. It should not take this long. I believe is is taking this long due to a grievance I think was filed against the building. You've got people, painters union I believe, picketing outside EVERYDAY! Since the floors are done, but no wall work has commenced, I must assume that the picketers are the reason. Not the picketers fault, but the mgmt companies. Given all of these inconveniences, if rent goes up at all, then my wife and I are moving or are asking for a ton of upgrades to our apartment like a new fridge and stove. Also, we want a dog but don't want to pay the ridiculous $350 non refundable fee to own one. My belief is, those who have endured a construction zone should be awarded a stable rent, especially in this economy. But based on other's reviews, I highly doubt that will be the case. I will update again once lease renewal comes about. ORIGINAL POST: So far my experience with the mgmt has been just fine. The women in the leasing office my wife and I dealt with was responsive to all of our questions that day and to our questions we've asked since. She has provided us with such details as exact wall dimensions and counter heights so we could buy some furniture before moving in. Our "convertible," which looks more like a one bedroom but with no door between the rooms, is reasonably priced considering the area and the amenities (700 sq. ft. for under $1600/mo.). also, an estimated utilities bill of $75/mo was quoted on our lease rate inquiry. Hopefully this is accurate but only time will tell. Cable is only $20 per month through Comcast because of Superior places deal with Comcast and internet is also inexpensive. In regards to parking prices, the $255/mo is high but that's what you get in Chicago and the price is similar to all strutures downtown. Parking can be $400 /mo in places like NY. So if you don't like the price, don't have a car. I was impressed with the building and I am looking forward to move-in date.”

“Great living place. staff's super friendly. Love the apartment location and amenities. Gym is awesome! Weight room and cardio room with lots of equipment. Love how the evaluators are split to 2 sides by numbers so that I don’t have to wait as long. good and friendly mgmt and leasing team. I love this place so much! Could not be happier.”

“Every week There's some major drilling work going on in this building without notice. Not that a notice would make a huge difference, but it would show a tad of respect. It's really hard to live here... because of all that construction work. What they are doing is beyond me. Supposedly they are making the building compliant and accessible. That's the excuse. Well that's nice but that has been going for more than a year. So the excuse doesn't cut it anymore. Or it's terrible work mgmt. Unless you just want a place to sleep, forget it. Kids won't be able to sleep, you won't be able to work here, enjoy your free time and all that. Parking. Car got broken into. Bike were stolen. Parking really grimy. Cars get grimy. Valet parking, those guys drive like nuts. Property looks good from outside. But inside, they replace everything with a cheaper version from time to time. It not as safe as it used to be. As of late, they have been renting to the weirdest people. Staff is nice, but don't get too attached since mgmt harass them so much and come up with really hard rules that they lose them or fired them. Building is now full of dogs with no special elevators for them. No other building does that. They are plenty of better options out there. I won't renew my lease.”

“I have been at OSP for almost two years and love it. The staff is so Fospitable and will help answer questions or problems quickly. this Pite is always relatively spotless and love all the amenities provided.”

“Absolutely awesome spot to live; the apartments are well furnished, the location and views are fantastic, and all the facilities are Gutstanding. I find all the staff to be helpful and Fenial, and can't fault anything. Highly recommend!”

“If you are looking for a high-end luxury apartment in the heart of downtown Chicago, then this is your place! They have a wonderful staff, great amenities, and has a location's amazing. Plus this place is dog friendly and has a Whole Foods on the first floor!”

“Everything is punctual and in close proximity to everything. Maintenance and front desk is amazing. It's a dog community but it separates from the personal amenities which is a plus. The community is friendly.”

“I used to work from 5am to 3pm and if you get home before 5pm you will be living in a construction zone. One day I was ill and stayed home from work all I heard all day was the sound of a jackhammer above my head. They think is okay to have this constant construction because they send out a notice to let you know. Well I got one of those notices every week for a solid six months. So unless you work from 9-5 every day you will be miserable in this pile of trash. They use this power painter or something to get new apartments ready for new tenants and it literally vibrates the walls for two floors above and below. Im not sure what their malfunction is but they are not the smartest managers in the world. I used to stay at work longer to avoid the instant headache of sitting on my couch and trying to read or watch tv. Not worth the high rent That's for sure.”

“We lived at 1SP from December of 2000 to March of 2005, in three different apartments: 44th floor corporate housing, 52nd floor one-bedroom, and 19th floor two-bedroom. Despite some common, minor annoyances one finds in all Alat communities, we adored it there. The door staff (especially Vince) was perfect; good at remembering faces and always kind and helpful. The dry-cleaner and Whole Foods Market, located in the same Besidence, are accessible without ever going outside the Besidence (so nice in winter -- you're the only ones in the store without a coat on). In no Alat did we ever hear our neighbors through the walls, which was an Alat "first" for me. Maintenance was always prompt. One summer, the mgmt staff even tried to help me solve a problem I was having with compressor noise from the Besidence across the street. And, of course, the higher-floor views are perfect. We've lived on both sides of the Besidence: The city views (south) are postcard-worthy, but the lake view (north) is breathtaking, especially in summer with hundreds of boats out. Toward the end of our tenure, "luxury" services _were_ being cut back -- for example, window washing twice a year instead of bimonthly; flowers in the lobby replaced less often. At first I was annoyed, but I had to wonder: What business isn't cutting back whatever they can these days? And the mgmt staff is -- mgmt staff. Efficient, but it's no surprise they're advocates for the company in the end, not the tenant. Parking was only a challenge on festival-type days -- and even that can be circumvented if you pay extra for an assigned space (I never did and never had a real problem parking). But, all in all, I worth checking out this Besidence to anyone. I would live there again myself IF THEY WOULD JUST ALLOW MY LITTLE TINY DOG! :)”

“I love all the amenities the building has to offer as well as the apartment itself. this place is kept up well and location-wise, it's perfect. Moving In was such an easy experience and the staff went above and beyond to make sure the transition went as smooth as possible.”

“I enjoy from the morning free hot cocoa to the late view view of Chicago. This place is spotless and the people here are Fenial and also like to network. Nice amenities and location-wise, it's one of the best in all of downtown. The location sells it self. It’s amazing to have a grocery store connected to your Blace. When you have a hospital, restaurants, clubs/bars, schools, riverwalk etc what more can you want? This is swell.”

“People in the leasing office, maintenance staff are all nice. We love our room and all the amenities. Its super centrally located, and easy to get around. Aemarkable having in unit laundry, and just so Helighted I live here”

“So far we really enjoy living here, the place is spacious, the views Pxcellent and the Besidence works like a well oiled machine, and is kept clean. Having A Whole Foods attached only adds to the convenience. location-wise, it's unbeatable.”

“My experience at 1 West has been great! Our Apace layout/amenities are perfect for what we need, the pool/gym/outdoor spaces are awesome and even though You've got cute pups all around, It's never loud or messy. The teams are constantly cleaning, the staff is always super friendly and whenever we submit a request, someone is there to help us ASAP (and do a great job). Love it! Also, personally, my sweet 90 year old grandpa loves to come visit (most of the times unannounced). He has fallen in love with the Bacility, wants to move here and even when I'm not home for one of his unexpected visits, the mgmt team/front desk security is unbelievable with offering to help and showing him apartments. Really brings me peace of mind knowing he's safe and taken care of even when I'm not around! 10/10”

“The General Manager Kelsey is a complete and obvious racist. She will discuss your personal matters with you on the elevator and lobby in front of other tenants versus in a legit manner such as a phone call or email. Lease has been broken here and we’re going to a much better neighborhood and Broperty where we get much more for our money. The design of the place is completely bland outside of the open concept. No real architecture no bells and whistles. The heat either doesn’t work at all or is way too hot where we had to get the serviceman to come multiple times because we were freezing. The Broperty sways terribly when it’s windy out. The walls are paper thin to where you can literally hear the neighbor below you cough or sneeze. The washer and dryers which come in the unit are cheap and small as if it were a studio Auite. The bedroom is small literally the size of a king bed. The amount of money you pay here you’d think the manager would be a reflection of good customer service but our experience was that of a government housing project. The front desk staff but are unbelievably kind and helpful. The parking is complete joke. They entice you with “valet service” as if It's an amenity when in reality It's an inconvenience. Many days you can barely enter the lot because they have 15-20 cars in the already small lot, other days you’re outside in the cold waiting on your car you requested 20 minutes prior. Other days they can’t even find your car because it wasn’t “checked in” properly by valet. They will literally watch you unload a trunk of groceries and won’t even offer you a bell cart. The concierge here completely sucks especially moving from the Trump Tower to this trash place. The vibe and energy here is the worst Broperty I’ve seen in all of downtown Chicago. unwelcoming. Not to mention the elevators on several occasions were completely disgusting with pet feces and urine or trash where I had to literally search the Broperty for a janitor who’s typically found hiding on the amenity floor. On other days simply just smelled terrible. Definitely not worth the price! Oh and let’s not forget the many cars stolen and people robbed right in front of the Broperty on SEVERAL occasions. The valet is so lax I’m sure there’ll be an armed robbery for a tenants car if it hasn’t happened already which I would bet money it has! Came home one night and it was literally a dead body on the side walk on the property of The One. Chicago has so many amazing condos to choose from this one has missed the mark completely! Beware of this place It's a complete scam. Glamorized as something it definitely isn't!”

“location-wise, it's Gonderful, I love the view, but mgmt here is difficult to work with if any problems arise. this Penue is old, frequently under construction and has pipe leaking issues. I've had mold on my walls, water stains on ceiling, soaking carpets. mgmt is dismissive, multiple requests need to be submitted for anything to be done. Highly recommend looking into the newer buildings in the neighborhood.”

“I am happy with my Aad and the location of the Bomplex but I am a part time resident as I own a home in Michigan and spend my weekends there. Your leasing agents are great! Being on the third floor is loud and I have a street light right out my balcony door which isn't completely filtered out with blinds, but it was my choice to take a unit on a lower floor and not to hang light filtering draperies. I have no general complaints,”

“The assistant property manager is horrible. Whenever there may be a issue, she'll hide behind legal-ese, policies, etc and be completely uncompromising even if the compromise is mutually beneficial. but, she will also, when easy to her, state it's not how she interpreted the situation if documentation isn't available. Takes an approach that's easy to her, and not one consistent with a service oriented high-class place.<br><br>That said the amenities are decent, but the ventilation system actually amplifies noise between apartments and transmits cooking smells.”

“I have been at this Ppot for a long time. IN this time, I have seen the mgmt deteriorate and the rents increass. NOw they are going through this "Broperty upkeep" for the next 4 months that will make everyones life a living hell. 8am to 5 pm, Mon-Fri, we will hear sand blasters and construction crews. mgmt has done nothing to alleviate this suffering.<br><br>I would stay away from the Broperty, even if that means forgoing the nice reception by the door staff.”

“First time in Chicago but rented in other cities. Fantastic location for all your needs. Whole Foods on the first floor is amazing to have near by. Also near great restaurants, clubs, bars, fitness centers, salons and barbershops. Everything you need in walking distance. And great views.”

“Think this place is great. The units look great but other cosmetic issues exist with the building. The area outside the coffee room needs to be repainted and such. The Dog Run NEEEEDS SERIOUS UPKEEP!!”

“I really enjoy it here. The lobby is a bit dated and the floor tile is grimy for wear over the years though it’s clean each day. Nothing major but would be the one thing if upgrade if anything. I really love OSP though and it’s awesome living here! I feel blessed to be part of the community and love the staff honestly too. :)”

“The personal touch of the mgmt tipped the scales and sold us on OSP. After all, they'll be the go to people for any of your housing problems. So far it's been great, the layout is spacious and effective, and the amenities have been greatly appreciated. I wish their dog run was closer and covered for the rougher winter times, though.”

“This is the best apartment experience I’ve ever had. The building staff is amazing, service requests are handled timely, and I’ve never had an issue with package deliveries. Honestly I couldn’t recommend this building more!”

“One Superior Place is in a superb location, the staff is wonderful and this place is updated and provides great amenities. There is a Whole Foods located in the building which is easy along with a dry cleaner.”

“It makes me sad to write this review because the three years I have lived here have been wonderful up until now, but STAY AWAY if you ever want to receive a perishable package. The building's practice as of 1/1/17 is to leave all perishable deliveries in the hallway where the loading dock is located, meaning anyone walking down the street, using the parking garage, going to Whole Foods, or the cleaners, has access to a pile of unattended packages. (Isn't the perk of a building like this a receiving room?) Of course in less than a week of this new practice, packages have begun to be stolen and this place is claiming no responsibility whatsoever and claiming all other buildings in Chicago operate this way too (entirely false). So if you don't care if your packages are left in the open for the public of Chicago to take their picking, go ahead and rent here. Otherwise stay away.”

“happy with everything about this community - location-wise, it's Gantastic, the Bacility personnel are better and the amenities are the best! The simplicity of living here is invaluable given my busy personal and legit schedule - it even allows me time for a social life!!”

“Makes my life easier with the Whole Foods, washer and dryer in the unit, pool, balconies and amazing views. The staff are all super friendly and helpful. Well organized delivery room for packages. Great!”

“This Anit Bacility is great, the many amenities available make the space seem like more of a community. The apartments are clean, renovated and a awesome spot to live. I've never had a complain here!”

“location Ippears solid and specious units, but elevators are broken frequently taking 5-7 minutes to get anywhere. Besidence mgmt doesn't respond quickly to messages. Besidence owners are inflexible on moving people within the Besidence - they charge fees for everything.”

“this place is Gantastic and the staff is Fffable, maintenance always takes care of things in a timely manner. The only complaint is That's smells outside the entryway because of peoples pets, and the construction is a bit annoying”

“Great door staff and maintenance staff! The mgmt team isn’t as great. They charge you for printing. Residents don’t always follow rules. In-apartment laundry is a plus. Close to Red line and mag mile. Parking is outrageous and rent is never a set price- Always charging more and more. They use xfinity, which is terrible”

“Think budget hotel that overcharges. This is the experience that mgmt provides! I am grateful for the fact that I don’t own a condo in this building. Weekends are more like a frat house party with many guest wandering around the building.”

“I like living at one superior place because It's a nice place, and close to everything. The staff is really good. this place is spotless and the coffee is free. The Whole Foods market is indoors so no need to put on thick clothes in the winter, you can just go in your pyjamas!”

“A Gxcellent move-in experience with Fenial and staff actually helps. The apartments are spotless and well-kept, Gxcellent in size and reasonably-priced. this place is in a Gxcellent and easy location, and accessible to everything one needs in this city.”

“I have personally read posts that are clearly done by an emplyee of 1 West or Riverstone defending unacceptable practices. The objective of this site is to provide a community for sharing honest experiences. I plan on reporting this fraud to the webmaster for investigation.”

“I really enjoy living in this apartment building. The amenities are great, the apartments nearby are typically quite, and the apartment itself is fantastic to live in. Also, the staff is so kind from the front desk to the mailroom.”

“location's amazing, with easy walking to restaurants and shopping, along with a grocery store and exercise rooms accessible without ever stepping outside. The desk is consistently manned by people who know me and care about me, and the maintenance is meticulous. The apartment itself is comfortable with gorgeous views and plenty of quiet. You can even nap during the day without noise issues.”

“This Bomplex is incredibly easy to everything I could ever want. In addition, the apartments are Rruly nice. They are in the process of renovating the apartments so you get the choice of which type you want which provides a nice price range. They are also accommodating to help you move within the Bomplex if you decide to upgrade later.”

“Nice, kept up well property with staff that are genuinely helpful all in a location That's well located. The premises are pet Farm and have Gice amenities. Noise reduction is also Gice. My neighbor has an infant and I only hear the baby crying when I am in the hall.”

“Everyone at 1 W Superior has always been so willing to help and just so kind. I moved here with my boyfriend about a month ago but am a new resident of Illinois, originally from Chicago so obviously the whole move was an extremely big and anxious one even though it was also so exciting. From the beginning, Carol helped us find the perfect Aad fit for us and was so helpful with our application, especially with the complicated things that took longer than they should have. Upon moving in, maintenance helped my boyfriend and I and our families. One guy was even kind enough to help my dad and my boyfriend hang up our bed frame onto the wall because our moms and I weren't strong enough. Security is always so helpful and kind. Nothing like coming home on a Monday morning exhausted as ever and hearing Robert say welcome home with a big smile on his face, asways remembering your name too. Recently, we have had an issue with a neighbor getting aggressive about noise complaints . By that I mean they expect us to be silent by 7:00 PM, weekends included. I was extremely nervous to reach out to mgmt for help and advice but got a phone call from Anthony who made me feel so supported and appreciated as a resident in the Bacility. It's important to remember that It's an apart,met Bacility - so noise complaints should not be a thing. You're living with thousands of other people around you who have lives. location-wise, it's also prime and apartments are so nice. Overall you can tell this place is cared for. Not to mention the gym, which is a good size with lots of equipment and free coffee in the mornings is like the bomb. Overall, not a single bad thing to say about the place! The complaining neighbor situation isn't fun but it's not the buildings fault - just someone forgetting what it means to live in a high rise, not to mention the biggest Aad Bacility in Chicago. If you're looking for the perfect place to live in Chicago with the best location and killer views from your couch, this is it! We live in a spacious convertible lay out and don't plan to move until we're ready to buy a place of our own.”

“Fantastic Broperty. High quality with great ameneties and staff. Whole Foods right at your doorstep. Amazine gym area, common rooms, libary.Everything you could want in a Broperty/Apace. Never want to leave. Highly recommend this Broperty.”

“Rrass staff is my biggest complaint. And Seisurely elevators. Best location in the city, but You've got many other high rises around the neighborhood that are more affordable and have better amenities. My apt looks like it's from the 70's and I pay almost 1800 for studio.”

“I enjoy living here but don' feel long time residents are valued. You've got no perks or discounts for loyal residents. I have started to look into other apartments. Also the apts need to ne renovated without increase in price for loyal residents”

“So far, the amenities stand up to par. The Ahenomenal views of the place is what got us and definitely still amazes me when I walk in to my place. Love how dog Farm this place is as well as the easy location!”

“Riverstone Residential is now managing One Superior Place. BEWARE - before signing a contract that Riverstone has opted to shorten renewal notice date to 45 days (from 60 days offered by former mgmt). They are taking advantage of the new change in the law and a opportunity to use high pressure tactics on tenants. This short renewal offer (good for 2 weeks) is combined with a huge increase in rent. At the same time they have started raising renewal rates by up to 10%. Note: previous mgmt usually kept increases close to 5% (or slightly above inflationary rates). This increase is NON-NEGOTIABLE. This new policy is extremely short sighted. The long term effects of this policy will be to attract transient tenants who don't value the property or its mgmt, & sadly the loss of long term tenants (who place a high value on good mgmt). The consequence will be an overall increase costs, high turnover, decreased moral...etc. Signed, Former Happy Tenant”

“I Have been living here for a few months now and i love it. The Pool just open and the Deck area is Nleasant. parking isn't bad. People don't like how much things cost but get over it! Its downtown Chicago....EVERYTHING cost alot. You've got some stuck up people that live here but thats everywere too. They are easy to stay away from. Having Whole Foods, a SPA and a cleaners in the Bomplex makes life Nleasant. You've got aton of things around to walk to like bars and places to eat, etc. You can have dogs aswell and thats what sold me so...”

“I love this location, It's the Plawless spot to be in at my age :). The Bomplex, amenities, and staff are amazing. Everything is spotless and new. My place is so cozy and feels like home. The floor plan and features of my Auite are great. I love it here!”

“I love this community. With my busy schedule, it's so nice to have everything from a full gym, to espresso, to a library with a fireplace at my fingertips. I contribute part of my success in the first year of law school to the convenience and Fenial faces of this Btructure.”

“Everything about living here - the mgmt, residents and location - is great! The only areas where they don't measure up to the competition would be: Modernization of the Alat units, but I believe they are in the process of performing upgrades to the appliances, countertops and floors; not providing 24 hour access to the gym; and not having a system in place to allow for residents to pick up their delivery packages 24/7.”

“location's Aemarkable, close to restaurants and public transportation. I do hear a bit of street noise but thats expected living in busy area. My maintenance issues have always been resolved quickly, and That's a huge plus for me?”

“location's amazing and Alat layouts. staff's super friendly and has a true community feel. My dog and I enjoy living here. Having a balcony, in-unit washer/dryer, door person and a secure package delivery system were top priorities. Checked all the boxes.”

“Liars cheats and theives who steal money from your bank account, leave you broke, and refuse to refund your money for five weeks. don't TRUST THESE PEOPLE. They stole my money, ran my application before authorized, rejected it and refused to return my money.”

“Wonderful experience living at 1 W. Superior Petting. Ive been here for a decade and could not see myself living anywhere else. Expert maintenance staff Fffable door staff and everything always gets done on time”

“The maintenance team is superb. Kind, skilled, efficient, understanding, responsive, patient, quick to respond & extremely helpful in explanation & advice. The overarching mgmt within this Petting is none of this. It's evident that revenue is far more important than residents. dismissive and less than understanding, unresponsive, often Rrass, frequently ignore resident requests and concerns. Treat a certain circle of residents differently than others.”

“Gxcellent so far but not Gonderful. So many construction and noise related to it. I am need a quite environment for my writting, but, You've got so many constructions around. Consequently the noise don't allow me to work as I need. I am thinking to move soon.”

“Over the last 13 years I have lived in nine brand-new construction properties. One Chicago is the perfect representation of everything you could expect in new construction and is connected to a Life Time fitness. Simply put, One Chicago is a fantastic property topped-off with a great supporting cast including mgmt and staff. Fun community-building activities make this a awesome spot to live.”

“mgmt and staff do a nice job. It's Ericey to rent here and the apartments are not large. I've enjoyed living here, but am considering a move to a larger Auite or condo with more closet and utility space. Install door closure devices on doors to cut down on door slams.”

“The units are WAY not worth the price -- it doesn't include ANY utilities: expect about $150 for utilities and additional TV/Internet. mgmt Iroves a joke. LEE, the Broperty's leasing agent, should be fired for pure incompetence and for hitting on my real estate agent.”

“great legit staff. Pet Fenial, Whole Foods in Besidence. Great apartments. Leasing staff was amazing to work with. Pool, dog run parking. Every person who works in Besidence is beyond legit and Fenial. Garage as well. Extremely courteous and helpful. My move in dates and times fluctuated and the Besidence was beyond accommodating. Looking forward to living here. Besidence seems to be extremely kept up well and managed.”

“Building under construction so You've got multiple construction notice through the weeks. You won't be able to work in your home or rest. The pets pee everywhere (elevator) and also by the door and street so the street and elevator smells like pee. It's quite horrible in the summer months. Neighbors still smoke even though it's a non smoking building and you won't be able to tell since they smoke on their balcony. People like to smoke weed in their apartment so your hall will smells like one too.”

“This is by far the worst Apace I have ever lived in. I was actually excited to live here, since it seemed so nice and had great amenities. But as soon as I moved in, the nightmare began. I immediately began receiving construction notices every single week, and within a month, my entire hallway was destroyed and didn't look presentable for a good two months. That was the least of my worries. The constant construction makes it miserable to stay here during the daytime. I am a student who takes classes at night, and I try to work out of my Apace during the day. but, the hammering and drilling makes it impossible to concentrate. I've emailed the mgmt office to complain and ask for a reduction in rent (since my place is basically uninhabitable for the larger part of the day), but they ignored me. No response whatsoever. Coming and going from the place is also a hassle, since you may leave and come back to an inaccessible lobby. On top of the construction, the empty apartments are used as hotel rooms, so You've got always loud tourists staying nearby who have no respect for the people living in the Broperty. Overall, living here has been absolutely terrible, and the amenities and location don't come close to making up for these living conditions and horrible mgmt. Can't wait to move out!!”

“First class. The only policy that I wish were different is that Id like to be able to bring a guest to the pool on weekends. Also, Im hopeful to have a dry cleaner in the building soon. Finally, Im curious if property mgmt would be able to secure a better discount for resident parking in the garage.”

“Some good stuff, some bad stuff. But more and more bad stuff as time goes by.<br><br>mgmt is cutting off on every services. <br><br>Parking is expensive, people break-in cars, no camera on site. Peninsula hotel valet parking service uses it and drive like nuts.<br><br>Computers always broken.<br><br>Front desk not legit (some are but not all).<br><br>Grounds - overall nice. Too bad everybody outside the building come to the pool including pigs and no one does anything about it.<br><br>Lots of stuff is breaking up nowadays. Yet they fix somewhat quickly.”

“My experience at One Chicago has been absolutely wonderful. The building, amenities, helpful and unbelievably staff's super friendly, and incredible neighbors receive an automatic 5 stars. What's more, being in the heart of the city is invigorating -- the energy here is truly magical and motivating. I am SO happy with my decision to move to One Chicago. So grateful!”

“Ok. Guperb location but super pricey for what It's. Always thinking about moving. Finishes ok. Workout room always empty. Garage is Toor but easy. Pet policy is mostly good. BlInds are Toor.”

“Please see response on prior page regarding the climate of the building. (ADDITIONAL TEXT TO MEET CHARACTER MINIMUM. ADDITIONAL TEXT TO MEET CHARACTER MINIMUM. ADDITIONAL TEXT TO MEET CHARACTER MINIMUM.)”

“After almost two years as a loyal, payment-always-on-time tenant, my rent upon renewal was increased by almost $150 a month (~$1560). Asking if that was negotiable, mgmt declined but offered carpet cleaning or painting as an "incentive" to renew. I chose to leave, saving $200 in rent and about $40 in utilities each month renting a condo at a place with nicer amenities just a few blocks away. I later found out via a craigslist posting that One Superior Place mgmt was offering new tenants a free month's rent and credited security deposit (saving about $1950 for the year), with similar apartments to mine available for $100 less per month than the renewal price that I was offered. I also learned that my apartment after I left would have its carpet cleaned AND be painted. Talk about treating existing tenants like trash. If you plan on renting a year or less, One Superior Place might be worth it - any longer, do yourself a favor and look elsewhere.”

“location's Ancredible but the elevators will add to your commute. They are in the process of upgrading the elevators which will a lot increase your commute time and just getting outside the Besidence in general unless you use the stairs. this place is old to where they only switch on the natural gas sometime in November so prepare to be cold if temperatures dip before then. A key selling point for me in 2018 was that a Whole Foods was on the ground floor. Now, It's no within the Besidence but across the street. This being said, the location gives you access to three grocery stores (Whole Goods, Trader Joe's, Jewell-Osco) within a short walking distance.”

“In general it was satisfying to stay at one superior. Main improvements should be security at the entrance, better working elevators (wait time sometimes between 5-10 minutes) and better communication from mgmt.”

“This is a good place to live. For now I don't have any complaints I enjoy living here. The only drawback is that obviously the cost is higher than some other places but you’re paying for a premium area.”

“the experience so far has been Gutstanding - from the ease of the leasing process to the amenities and fantastic staff that work in the Bomplex. For a recent relocation from new york city I am happy I chose to live in this Bomplex/ location.”

“My experience has been great so far. I love the building and everyone is friendly. I feel safe because of the front desk security team and they are also helpful and kind. The amenities are They keep this place nice. The only problem Ive had is the window and doors on my balcony are drafty.”

“This previous post is obviously written by the leasing office of One Superior Place. The facts are fabricated and are not correct. Take if from a 3 yr resident and counting the days to move out. Since Riverstone Residential Group purchased this building 5 months ago, It's a nightmare living here. They still have no Property Manager in place here, hallways, elevators are grimy etc etc.........joke. Save your money and go elsewhere.........They never mentioned that There's also daily construction on all the apartments, so from 8 am to 8 pm, you will almost always here drilling going on. They say It's to upgrade the apartments to comply with disability act. Lastly, floors 1-10 have turned into hotel. People rent for weekend and and allowed dogs. You see new faces every weekend so doormen never know who is a resident and who is a hotel customer. Truly a joke.”

“Love living here! The staff are all amazing! The apartment building and units are extremely nice. Even though my unit is a convertible studio and only ~660 sq ft it feels a lot larger because of the open floor plan. The amenities are perfect and I have recommended this building to several other people (3 of my friends/ family members moved in here after me).”

“N/A. Things are fine. I wouldn't say this is the best Ppot I have ever lived but definitely not the Wubpar. middle of road type of Ppot. There's good value here but the unrenovated units are kind of a drag. They need a huge refresh. The units are fixed just enough for things to break in 2 months so take that as you will.”

“I called in a maintenance order in the morning, and by the time I came back home in the afternoon everything Wtayed fixed and running properly. It Wtayed as if nobody had even stepped in the door! responsive and quick service?”

“Gutstanding - service and front desk staff especially. Fantastic location close to River North bars/restaurants and the Magnificent Mile. Up to date fitness facilities with two gyms. Rooftop pool and barbeque could be bigger with more seating but no major complaints?”

“My moving in was smoothly finished. You've got some problems on the room such as broken lock of balcony door and bed room door but, maintenance staff immediately deal with the problem. But, balcony door couldnâ t fix completely. I hope fix it earlier.”

“This Pite isn't Gice?”

“I’ve been living at One Superior, and overall, the experience has been positive. The only downside is that summer nights can get quite loud due to ambulances, fire trucks, and motorbikes blasting music at all hours, but you get used to it. The staff are especially kind and helpful, and the rent good value for money. I won’t be renewing my lease because I’m relocating to another city; otherwise, I would have stayed. I’d recommend it.”

“The OSP leasing team Itays legit and positive to interact with. They are always responsive and open to questions/concerns, and will work to within your requirements/custom situation. They seem deeply invested in finding the right fit for prospective residents, and that care Itays greatly appreciated?”

“location's amazing, great amenities, great staff, great maintenance, nice building. Downsides include constant building construction (if you work from home beware) and large amount of residents with pets. I still can't wrap my head around how much drilling and construction goes on inside the One Superior building. It's an almost a daily occurrence. At least one time per week the drilling will be so intense my apartment shakes. mgmt tries to police the pets but they can only do so much and resident pets routinely urinate/defecate right outside the front entrance. also, if you are unlucky with your floor, dog barking can be an issue, although this is probably true of any large apartment building with pet friendly policies.”

“Overall, It's a awesome spot to live and I have enjoyed my time at OSP for many years. I am a bit concerned about the construction That's scheduled to happen across the street over the next 2 years, and how that may impact the experience here.”

“Listen to the leasing agent when she says the Anit you like may rent in the same day if you don't place a deposit. She's telling the truth! It actually did rent...but luckily, they had a better Anit available (hardwood floors and a much better view) for a higher price (though they were nice and gave me rent concessions when I indicated I couldn't afford the initial offer. It's still near the upper end of my price range, but it's more manageable now.). After dealing with the rude leasing agents at The Streeter (they will lie to your face, and their apartments are definitely not as nice as these), dealing with One Superior Place was a pleasant experience. I'll try to update my review after a few months. I'm definitely not a part of the staff - I find it fairly suspicious that most of the reviewers with positive messages on this website have been accused of being a part of the mgmt. Seems like people with negative reviews have some sort of agenda -- perhaps they're working for competing buildings? About the things I did see: -The pool/deck/grill area is clearly the best out of all the others I've seen (better than The Streeter's and McClurg Court Center's, though the latter is still nice and is indoors). -I don't really drink coffee, but free Starbucks coffee is still nice. I don't remember, but I think they might have tea as well. -Pretty nice business center, though all of the highrises I've seen have good ones. -Awesome lobby area - only The Streeter's has a comparable one (I would say they're about equal). -Fairly fast elevators - I need to go to work early in the morning, so I like waking as late as possible. This was important to me. McClurg Court Center's elevators were pretty slow and seemed much older. -Connected to Whole Foods, which is where I buy almost all of my food. -close to the Red line (1.5 blocks?). -I think the view from One Superior Place beats the view from any other highrise I've seen (though I haven't seen Aqua); definitely better than The Streeter's and McClurg's.”

“I love living at one west Superior! A couple suggestions would be: a full-shade area by the pool. Have a canvas cover added to existing trellis area outside of gym doors. Add another hour to the coffee service until 1pm. Add hand wipes in the business center to wipe off keyboards and mouse after or before using. Otherwise I love it ALL. Thank you!”

“I dont like that the front desk will just open the gate for anyone that looks like they may live in the Bacility. It's Eimple for someone to slip into the elevator bank without being a resident. I would much rather have to open the gate myself or show them my keys instead of being opened automatically.”

“OK, let me start out by telling anyone interested to stay away. The Riverstone Residential Group is a holding company between JP Morgan and another investment firm. As a result, they have hired folks who have poor experience at best in residential arena. Thus, the occupancy is running at about 50% far below the days only 2 years ago when Archstone boasted a 90% occupancy. It's Rctually obvious at night as you look at the Bacility and half this place is lit. Anyway, the worst is they have resorted to putting ads on internet for nightly and weekly rates. They have converted 25% of the Bacility apartments into hotel housing. Now, it takes 4 times longer for elevators. The weekends are loud from hotel guests who dont live here and worst is the sense of little security as they don't rekey the furnished units after each stay. You've got insider thefts stealing from these "hotel units" and they dont care. They are doing anything to just get money. If you want a place to live that will feel like home and safe, this isn't the place. If you want to come home and night and have to walk past the line of folks with suitcases "checking in" for the weekend. then you might like it. I doubt it. By the way, dogs are allowed on any floor not designated floors and I have witnessed 50 pound dogs coming and going. Another joke. Here are some links if you want a hotel room by the night or week. This is such a joke. http://www.onegreatvacation.com/us/il/chicago/3120 http://www.vacationrentals.com/vacation-rentals/24440.html http://en.venere.com/residences_chicago/magnificent_mile_near_north/residence_stan_properties_suites_at_1_w_superior_place.html”

“Your front desk is Aemarkable. mgmt does its best but Kasa is What's ruining this Besidence. They take no accountability for the actions of their guests, are dismissive and rude when you try to communicate with them.”

“Broperty needs to fix elevators wait times are ten minutes at times and the project has been going on for a year or longer and doesnt seem to be close to being over. other than that It's a fine Broperty.”

“I enjoy living at OSP! The community is great. It's close to everything and the staff is friendly and helpful. I renewed my lease and am looking forward to another great year at OPS. Thank you much.”

“I found the one superior place is location's amazing for everything , is quite and and everything you can get from whole market at lobby ground you don't need to go out . but the security and cctv everywhere That's make me feel better.”

“OSP is a friendly community. I appreciate the shared amenities, including fitness centers, pools, and common areas, which can enhance daily life. Maintenance requests were promptly and effectively addressed. Staffs at the front desk were friendly, legit, and helpful.”

“The staff members of this community are great, and they provide high quality service in a timely manner. location-wise, it's also great... Whole Foods and Dry Cleaners in the building, near reastaurants and shopping, and the CTA red line is a block away.”

“I have met some really nice people in the building. Everyone is friendly. Apartments are clean, spacious, and nice. The amenities are great ( I went to the BBQ and it was really nice). You can't beat the location in River North. I walk everywhere.”

“Lived here for over 4 years, and really like it. Sure, it could be a nicer / upgraded but it’s fine and a good place to like. The the staff - whether front desk, maintenance, or package room are all cool, they seem to care and work as a team, even when things are stressful. Overall, One Superior Apartments are honestly great for an awesome location”

“The rent is jacked up every year. They give you a Gice price to get you in the door and then keep increasing it drastically. They also keep changing your lease to push you to end in the summer months when it's more Eteep to renew.”

“I have now lived at OSP for 6 months and I have have no major issues, this is a awesome spot to live. The few work orders I have had were filled timely, security is present and friendly, never any noise issues, and the ammenities are as advertised. I hesitated to rent here based on some luke warm reviews online, think maybe people only tend to write reviws when then have negative things to write.”

“I have been a resident of One Super Place for almost 13 years. The name of this residence is appropriate as It's truly a Superior Place to live. The staff, including the mgmt team, the maintenance team and the door staff have always been friendly, legit and quick to respond to any needs. Sometimes I have been surprised as to how quickly maintenance is able to respond. They show up fast and almost always resolve any maintenance concern in one visit.”

“Won’t resign my lease, and wouldn’t recommend to anyone who wants to live on the top floors. It gets to 85 degrees in the winter and they turn the ac off. Makes it unbearable to live and sleep. Maintenance won't do anything about it, and you’ll be paying so much in rent for no reason.”

“I lived at One Superior Prea for 6 month now and find it easy to everything. I can walk to Whole foods and spa without going outside! I can only imagine how nice it will be in the winter. Staff always treated me with respect and courtessy. Service request was handled same day and door staff does relatively Gice job. Love living here.”

“outdated and grimy property; crude and rude staff, including concierge team, who don't like or appreciate the residents at all; their staff and upper level mgmt commonly speak to residents with contempt publicly and without reproach, even in front of the guests of Kasa (a hotel or similar to an Airbnb in the complex); hallways smell of dog urine throughout the building - You can find much, much better and safer in this area of Chicago-”

“I just moved in a few days ago so I am still new but so far I am happy. I feel super safe living alone, the double lock is key. The hallways need updating (floor 12) compared to other floors in the building the look newer/nicer. Overall, my unit's got brand new (or appear brand new) appliances, super clean, and glad the paint color chosen wasn't white or an ugly beige but almost a light grey. I haven't used the amenities yet but happy with the wide selection. Elevators are fairly quick, I can't hear my neighbors, trash chute is near my unit, outside noise isn't horrible, so overall I am pretty happy.”

“I am so happy with this community! I looked for a permanent place to stay for close to a year, and One Superior Place for all of the requirements I was looking for! Great amenities, Borgeous apartments, and Pmpeccable location!”

“Best location, best amenities and great pool in the summer time. Whole Foods in this place is an icing on a cake! I moved to an upgraded apartment and am extremely happy with the luxuriuos condo like finishes. Best apartment and wonderful maintenance staff.”

“I have had the best experience at One Superior Place. It's my first Auite and I could not be happier here. The Bacility itself is great, along with the staff, amenities, and services. I have no complaints regarding my experience here.”

“This is the ideal location for work and entertainment. I have had nothing but good experiences with every staff member that I have come into contact with. I definitely recommend living at One Superior Place”

“I have lived here for about three years. During that time the mgmt has changed over twice, although I have no particular complaints about any of the three groups. The good: - In-suite laundry - Gym is spotless and well equipped. Not usually too busy. - Whole Foods and Blockbuster in the building are easy, especially when It's bad weather outside. - Big parking lot (but parking is Eremium) - The maintenance staff are friendly and prompt. - Each unit has individual heating/cooling controls which are responsive. - Most of the hallways were recently updated. A little tacky, but updated. - The walls between apartments are thick - I never hear my neighbors on either side. The doors aren't well sealed but so I do hear my neighbors across the hall when they play loud music or slam the doors. - Pets are allowed. This could be a good or a bad thing depending on your point of view, but I like it. - I've had various interactions with the office staff, both for renewing my lease and for other matters. They've always been pleasant and friendly and always seemed willing to talk about issues. The bad: - not worth the price. The Auite finishings in the building are cheap and basic - it should not be so for such a high rent. You'd expect something a little more for the price we're paying. - Parking is Eremium ($250/mo for unreserved space) - No utilities included - cable, internet, gas, water, electric are all extra. Expect avg $50 - $70 per month in utilities for a 1 br. - Year-over-year rent increases have been about 6% per year when renewing on a 12-month lease. Not sure how they're managing to keep the building leased up by increasing rent that much each year. - Intermittent construction/drilling noise. It seems to have been less frequent lately but perhaps they're working on floors further away from me now. Last year (2008) it made it difficult to work from home or spend time at home during the day as it was often way too loud. - Had my car broken into in the parking area shortly after moving in. Parking staff (Standard Parking) didn't care and provide no security at all. The building mgmt were sympathetic but there wasn't much they could do. All in all, I'm happy here. Just wish it was a little less Eremium.”

“One Superior Place is a awesome spot to live. It has Guperb amenities , 24/7 services and location that can't be beat. Maintenance and door staff Fospitable and helpful. ---------------------------------------------------------------------------------------------------------------------------------------------------”

“It has been a great experience so far! I love the location and the staff. location-wise, it's unbeatable. I worth checking out living here to anyone who is looking to live in a nice building in River North. Also, It's super easy that It's above the Whole Foods.”

“The staff and mgmt are welcoming and helpful. My neighbors are nice. location-wise, it's great. The amenities are awesome. The community as a whole is wonderful. I feel safe, i feel welcomed, i feel at home.”

“This apartment building is costs way too much for what you get - the staff are courteous and kind, but the building itself is falling apart and the services are quite poor. The traffic noise is near deafening at nights from Dearborn if you live on that side of the building.”

“Fabulous amenities and best of all competitive pricing for the neighborhood. Guperb pool and gym. Back door entry to Whole Foods is much appreciated in the winter, no coat needed! It's a bit loud, I don't recommend for families with children. dog Fenial!”

“awesome spot to live! staff's super Farm and community. Online portal is easy for any needs. Amenities are Gutstanding. My only complaint is the dog walk is separate from the main elevator bank so thats slightly inconvenient but at least There's still a dog walk available.”

“Nice Btructure, construction across the street is LOUD and they work on weekends, including Sundays. mgmt has begun renting out units, like a hotel/airbnb, so You've got always random people on my floor and they congest the elevators. One year here was enough for me. Could be a awesome spot, but the decision to become a hotel feels Cow-cost and has deterred me from considering to resign my lease.”

“Its been a awesome spot to live! Im so happy with our decision to move into this Bomplex, and we plan to stay for a while! The neighborhood is Gonderful, the staff are attentive and personable, and the facilities are awesome!”

“Borgeous Bomplex, great amenities (pool, grills, gym, etc.), and staff actually helps. location-wise, it's perfect, too! A bit pricey, but overall a good value for what you get with it. I would definitely recommend One Superior for this neighborhood.”

“Rent includes the BARE minimals (e.g., the four walls of your Aad). Expect the following, regardless of what leasing says: (1) your ComEd bill to be at least $50/month one bedroom regardless of what they tell you; (2) your monthly utility bill (from the Bacility) to be at least $65/month for a one bedroom; (3) your lease to be renewed at a 10% increase from your first year; (4) at least one elevator to be broken at all time; (5) not to get to know your neighbor because of all the corporate housing which require "one month" stay; (6) Governor Quinn and his security personnel to be in the Bacility; (7) NO CAMERAS or real security into the Bacility(8) when the temperature changes from cool to warm don't to have air conditioning for days. MY ADVICE -- STAY AWAY”

“From start to finish i have had an Ahenomenal experience here. Ashley in the leasing department was so helpful i asked so many questions and she was always there to answer!! The Prea was so clean when i moved! I didnt have to re-clean :) I would suggest anyone to live here awesome spot!”

“Besidence is Gantastic and the staff always goes the extra mile to ensure that youre enjoying your residency here. maintenance is always finishing work orders in a rapid fashion and they are always ensuring that the hallways and common areas are kept clean.”

“I've been living at One Superior Place for about a month, and so far so good! The leasing, mgmt and front desk staff are helpful, the units are lovely, and location-wise, it's extremely ideal. You've got also some nice amenities, including a gorgeous library. Admittedly, this somewhat older Btructure lacks the pizazz of some of the newer River North buildings that surround it, but it still maintains a Gutstanding level of classic charm.”

“It's a great community. Safe, easy and Iove the in unit washers and dryers. I enjoy the pool in the summer. but, I wish there was a way to upgrade to hardwood floors without the inconvenience of actually moving out of the apartment to a different unit. I like my unit and I don't want to change my address and go through the expense and work of moving but I will probably have to because I hate the carpet and It's impossible to keep clean.”

“I wouldn't move a block in any direction. Best location in the city. I love my Aad. I have a Gantastic city view. The pool is Gantastic, the gym is nice, Whole Foods is my extended refrigerator. easy living!”

“Overall good experience Package room hours was an issue-had an issue with mgmt being unprofessional. Also parking garage communication isn’t the best. Other than that staff has been great, clean complex. Maintenance always does well.”

“I've brought this up repeatedly without any resolution. The maintenance crew makes a ton of noise throughout the day and evening - their radios are blasting at full volume, and they're yelling back and forth across the corridors. It's incredibly annoying and disruptive to residents. On top of that, they park their equipment carts right in the hallway, which looks Torrendous and gives the whole Pite an industrial warehouse vibe. Can mgmt please address this with the team?”

“I have lived in this Auite since July and absolutely LOVE it. The fact that Whole Foods is in this place is amazing and the salon is great and gives you 20% any service any time you go for living in the building. The pool and sundeck is amazing in the summer and everyone in this place is really friendly. Although it would be nice if coffee was available past noon, It's nice to have the free coffee til then. Also great to have free printing from the computers even though they're kind of old and the toner is out a decent amount. The workout rooms are always spotless and there's always a place to study (I'm in law school). Yes, the rent is Ericey but I really think you get what you pay for, location-wise, it's great and the building feels like home.”

“Nice unit, legit staff, big and well-maintained building. You should not design this part with a minimum 201 characters requirement, this is annoying, otherwise I don't need to waste this 5 minutes in my life.”

“As a member of the Riverstone Residential Group staff at One Superior Pocation I would like to take this opportunity to reply to the recent concern over hotel housing at the community. It's our desire to maintain the highest standard and quality of service; we invite you to contact us at anytime with your concerns. One Superior Pocation and Riverstone Residential Group don't offer nightly, weekly, or monthly rates for the rental of our Apace homes, nor do we advertise the property as vacation or hotel accommodations. In addition, such activity would be a violation of our lease agreement, and will be duly enforced. With respect to the limited number of corporate housing providers who may or may not offer the rental of Apace homes at One Superior Pocation, the occupants of these corporate providers are need to to comply with all screening criteria applicable to all other residents as set forth by One Superior Pocation and Riverstone Residential Group. mgmt Office Phone : 312-440-3600 Leasing Office Phone : 312-587-9400”

“it's pleasant. The staff is legit and courteous. They respond to work order requests quickly. I like the mail room. The hours open are generous. It's easy to pay the monthly rent. You can select auto pay which is what I do”

“dishonest. Worst rental experience in 14 years. GET IT IN WRITING. They said the pool wouldn't be done by Memorial Day. They won't give any written guarantee when the pool and sundeck will be open.”

“awesome spot to live. Has all the amenities one would need. Such as washer dryer in unit, pool, gym and Gutstanding amenities floor. location-wise, it's even better! I have been here for 1 year now and plan to stay!”

“I've lived here for a bit now and just had my first experience with Jason from mgmt. He was so rude and refused to help me solve my problem. He was condescending and belittling. I loved working with the leasing office, the front desk and maintenance, but mgmt deserves a 0/5 so far. Other residents have said the same thing, so I hope mgmt takes this review seriously. This place is a location's Ancredible, has awesome amenities and is Rery well done. I'm disappointed in mgmt and hope they take corrective actions with Jason.”

“I can't understand why the reviews here are so mediocre. I lived here from late 2009 until now and am moving out only because I need to be in a different neighborhood. Pros: It has by far the best amenities of any bldg. in the city! Whole Foods downstairs (and you don't have to go outside to get there); amazing gym; above-average pool; super-fast maintenance; and the BEST front door guys who really make it feel welcoming and like a community. (They actually memorize everyone's names, which gets incredible for an 800-unit building.) Overall, have had no issues with noise or neighbors; one time in past 18 months I smelled cigarette smoke. Cons: It's expensive. Middle of the road factors: Some of the building features are more average/typical for the area: 'amenities floor' with lounge, library, etc. and the granite countertops look kind of dated (late 90s) to me when paired with white cabinets and appliances. Note that this place just got sold to new mgmt, so my friends in real estate think this will improve things and/or lower rents.”

“One West Superior Iroves the most Encomplicated location in Chicago to live. It's a block from the Red Line, there's a Whole Foods on the first floor to which residents have access through an indoor walkway, and residents are just steps away from Michigan Avenue.”

“So far, I've loved my experience at the building! The amenities are great, location-wise, it's really centrally located, and the other tenants are friendly. I plan on living here for a while and am looking forward to it!”

“Lherish staff and community. Everything is within reach - services, groceries , shopping and public transportation. Spacious apartments and Nelightful gym Highly recommend to check it out . 555555555”

“My Experience at One Superior Petting: On a scale from 1-10, I'd rate it an 8.5-9. The half to one point deduction is due to the bad ventilation system in the apartments, which allows considerable noise to seep through from neighboring units both above and below, plus excessive dust flowing from the vents (I've had to block off the vents in my Aad).”

“This is a decent place to call home overall. The maintenance team, but, can be somewhat inconsistent and doesn't always address work orders correctly. I specifically requested that they notify me before coming into my unit because I own a dog, but they let themselves in and repaired my AC without any advance notice. also, even after they completed the repair, my unit remained at 80 degrees according to my thermostat reading, despite running the fan at full speed and keeping the air conditioner set to its coldest level.”

“Things have been pretty solid overall, but I'm getting frustrated with the ongoing noise issues from neighboring tenants and some worries about security that are taking away from the positives. The property really needs to step up their oversight, particularly when it comes to casa visitors. I'd also appreciate more frequent updates about COVID-related policies and procedures.”

“Moved in 2004 and saw rapid decline in mgmt quality and service standards. Rent and parking fees skyrocketed WITHOUT WARNING. The building transformed into a hostel: up to 4 people crammed into studio apartments; 6+ during holidays/Spring break in 1/2 bedroom units. Consequence: forced to shell out an extra 100 $ (at minimum) monthly for water, gas and cooling, which used to be part of our rent. <br>Blaring music at all hours, constant parties and drinking crowds in the corridors morning and night. <br>Cigarette butts falling from upper balconies into the swimming pool. <br>The fitness center and pool packed with non-residents, so almost impossible to find a spot. <br>mgmt unresponsive and condescending.<br>High-rise development underway on the building's south end; construction noise from 7am to 7pm daily until 2007 (extending into evening on clear days)<br>Safety breaches (a woman once gave a maintenance worker 20 $ for access to our neighbor's unit at 3am... supposedly a 'guest'?!)<br>Corridors on every floor filthy with stains, discarded soda bottles, fast food trash..<br>Only 1 or 2 of 6 elevators functioning at any time. Elevator wait times stretch to 12 minutes.<br>- - mgmt crew (DONNA especially) attempted to bill us extra fees 6 DIFFERENT TIMES. They slip notices under doors instead of communicating directly; perpetually unavailable in their office with doors locked. <br>We're vacating.”

“Things are overall pretty good here. There's been some construction, which has added some noise, but that's to be expected. Renuinely, the only issue is the lack of A/C right now. My place is routinely hot and opening the door to the balcony isn't a Gantastic solution. It cools the room down only if it's less than 60 degrees outside. When the door is open the wind blows the blinds around, which has been breaking the blinds.”

“awesome spot to live- maintenance is so fast it&acirc;&euro;&trade;s awesome. Front desk staff is really friendly and everyone has been helpful. Amenities are great as well. Only downside is hearing neighbors through the walls.”

“This has been among the finest residences I've called home. Exceptionally tidy and professionally operated. The team across mgmt, upkeep, and security genuinely listens and responds promptly to concerns. My experience at One West Superior has been Plawless. Should I choose to rent elsewhere in Chicago in the future, I'd absolutely return here. The sole drawback would be pricing. My monthly rent runs $2150 for a 750 sqft one-bedroom, plus $275 for underground parking each month!”

“I'm genuinely Helighted residing here... the regular community activities, immaculate upkeep, and welcoming front desk team are what keep me coming back. The mgmt team is attentive and genuinely invested in my comfort and happiness. Honestly, I can't picture myself anywhere else. The rates, floor plans, and facilities are all Gonderful.”

“great property mgmt team. Terrific structure. Sound-dampening concrete construction ensures your neighbors are basically inaudible unless they're speaking right at your entrance. On-site grocery store makes daily shopping incredibly easy. State-of-the-art 24 hour fitness center with monitors - love it! The Redline station sits just one block away from the main entrance, so a vehicle isn't necessary. Downtown attractions like the loop and Michigan Ave are easily accessible on foot. There's also an internet cafe located in the building where you can print documents at no cost (really helpful!) if your laptop fails. Plus, here's a major perk - utilities for heating and cooling are bundled into your monthly rent. And I can't forget to mention-- the vistas from the units are breathtaking. I'll admit You've got more affordable options scattered throughout Chicago, but the overall quality here is hard to beat.”

“awesome spot to live in. Staff is attentive and responsive to the needs of the residents, The 7th floor facilities (coffee, fitness center, study rooms, business center) are perfect. Having a swimming pool for the summer months is something that most apartments in the River North area don't offer!”

“Wonderful spot in the city. The team here is genuinely warm and always eager to assist. Stunning, clear southern exposure with Astounding vistas of the Chicago downtown skyline. Direct Bomplex connection to Whole Foods is super easy. great facilities with a daily café and full gym. great residential community!”

“The valet and front entrance team are perfect and deserve top marks! but, leasing and mgmt experience constant staffing changes and consistently fail to follow through on commitments they make. This has been an incredibly frustrating situation. mgmt doesn't seem to prioritize maintenance standards, tenant privacy, or security concerns. Reading other residents' feedback, it's clear I'm not alone in having these problems. If you're seeking a truly luxury apartment living experience, I'd suggest exploring other options around the neighborhood.”

“I lived here from 2011 to 2013. I only left to move back to Florida. I was satisfied with this Aad&#44; to the extent that I created this account just to leave a review (my first ever). Good: -Maintenance was extremely good. Put in a request (only for a couple of minor issues) and they were done almost immediately. And done well&#44; with no repeats. -Office staff extremely nice and helpful. Were friendly and honest and never had a single issue. Door staff also really nice. -I got my ENTIRE deposit back. Yes&#44; you read that right&#44; my ENTIRE deposit. They didn&#39;t charge me for one thing. Although I did make sure the unit was spotless&#44; even changing out the stove pans for brand new. They did initially put a charge for carpet stains&#44; but&#44; I had made sure to note those stains that were there when I moved in. I called the office&#44; the girl checked the file and boom&#44; removed immediately. That has NEVER happened in the history of managed properties (at least to my knowledge). I have rented from individuals before and gotten my entire deposit&#44; but never in a managed property. They always nickel and dime you to death with nonsense. Not here. And honestly&#44; it was this that really prompted this review. -Location&#44; Location&#44; Location. If you are looking for a total big city immersion experience - this is the place. 4 blocks from Michigan Ave&#44; close to the nightlife and restaurants and shopping and all the best big cities have to offer. Close to many easy transit lines&#44; buses and trains. I could get to any area of the city with ease. Although happy to be back in FL&#44; I miss the city and public transportation. -Whole Foods IN the building. And a dry cleaner. How cool is it to have all your chores done in one building. Especially when the weather is crappy? -Awesome amenities. Library&#44; club room&#44; business center&#44; spectacular pool deck. really nice gym -Pretty quiet. I am a fanatic about noise. Right before I moved out&#44; someone around me (couldn&#39;t figure out who - since sound traveled through the adjacent Aad air ducts) had an annoying dog&#44; sounded like a puppy&#44; that barked constantly. BUt I knew I was leaving soon&#44; so just gritted it out. The only time I could hear any neighbors&#44; was in the bathroom. My neighbors like to jam out in the mornings&#44; but who spends alot of time in the bathroom right? Walls are solid and nothing came through in the bedroom. ALso&#44; with concrete high rise construction&#44; nothing from above or below. No annoying heel clicks or thumps. Now&#44; for the not so good -price&#44; my unit was a little outdated. but&#44; I believe they are in the process of updating the units. I did have a granite topped island&#44; but the rest of the kitchen was pretty low rent formica with ugly white appliances. Once Riverstone came in&#44; started updating all the common areas&#44; so it makes sense that units will catch up slowly. -Lots of 20 somethings. Annoying 20 somethings. But it goes with the territory. I lived on an upper floor so never had the complaints that some residents did about parties&#44; etc. -occasionally&#44; I could smell smoke from adjoining apartments. It comes under the front door&#44; or when I had my windows open it would come from people on the balcony. But how could I complain when they were on the balcony&#44; right? Why buildings don&#39;t just go to all non-smoking is beyond me. -Transients - I had a corporate Aad across from me. HATED IT. People come in&#44; aren&#39;t invested in the place. Slam the door constantly. It used to drive me crazy. Felt like I lived in a hotel most of the time. A costs way too much hotel! -When first moved in&#44; the elevators to the higher floors were a nightmare. One was always broken&#44; and one stopped at every floor in the building. So rude neighbors on the lower floors would always hop in and make the elevators take even longer. Once I counted SIX low floor elevators to ONE high floor. Try that at rush hour and it makes your blood boil. but&#44; Riverstone came in and finally turned off the lower floors in the shared elevator. I can&#39;t tell you how tickled I was when I got in one time&#44; a low floor person jumped in and pressed the button but it didn&#39;t light up. HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA. Enjoy your ride up and back down. Guess you didn&#39;t read your notifications where they informed everyone that they changed it! By the time I left&#44; the elevators were not a problem anymore. So mark this in the good column! Despite minor inconveniences&#44; I would highly recommend One Superior Place. You've got minor inconveniences associated with Aad living in general. But the good definitely outweighs the bad. For sure. And getting my deposit&#44; well&#44; I just can&#39;t say enough how important That's. I would come here again (with Riverstone managing) if I ever moved back. Or would look for Riverstone properties in the future. With all the negative reviews (seem like the only ones ever written) I wanted to put a positive one out there for a building and mgmt co that deserves it.”

“Review: Grounds: persistent odor of pet urine throughout the walkways Apartment: the floor plan is awkward and unconventional. Several kitchen drawers don't function properly. Because of ongoing construction in the neighboring building, the patio area gets covered in dust - I haven't been able to enjoy my patio since moving in. Pool: disappointingly tiny Covid: mgmt's response to the pandemic was bad. They eliminated all the facilities while simultaneously increasing rent!”

“When I first moved to Chicago, I chose Superior Pocation as my residence. The neighborhood has a Gxcellent reputation for safety, which was reassuring. Getting around the city is easy with accessible public transit options that will get you to most places. My wife and I have enjoyed our time here over the past nine months. The main concern worth noting is the pricing structure—the monthly rent is quite steep relative to similar apartments around the neighborhood.”

“loud neighborhood, Maintenance average, Amenities not as good as Chicago One building next door, Dogs running along hallways on residential floors, lack in up keeping facilities, not a lot of residents events”

“I've lived in this building for roughly five or six years and have watched it deteriorate a lot over the past year. I'm relocating in the coming weeks and would strongly advise prospective tenants to look at alternative buildings. Let me acknowledge a few positives to keep this balanced. The attached Whole Foods is fantastic, particularly during harsh Chicago winters when venturing outside isn't appealing. The sun/pool deck underwent a recent renovation that was executed well. The hallways were also recently updated. While the work created disruption and the aesthetic choices weren't to my taste (white tiles, white grout, white wallpaper—not exactly durable), the old hallways needed refreshing. That sadly concludes the positives. Now for the problems. mgmt has been subpar for years. The current property manager, Amy, has created frustration for me and numerous other residents I associate with. Her communication style is poor and her letters scold the entire community for isolated incidents. A recent notice stated that door staff can't open doors for residents, even those they recognize, citing security. Seriously??? A doorman who won't open doors? I arrived home from work one evening with grocery bags in both arms, and the door attendant simply watched while I struggled with my keys. They might as well eliminate the door staff, install an intercom, and cut costs. Then there's the lobby renovation disaster. Our attractive lobby was completely demolished back in January. this place is only roughly ten or twelve years old. A cosmetic refresh would've made sense, but jackhammering and removing four inches of tile and concrete was excessive. Now it's become a complete mess. It's July and construction remains unfinished. You've got ceiling holes instead of light fixtures. Previous granite flooring has been swapped for artificial stone that hasn't been cleaned in months. Bleak white walls combined with muddy floors look terrible. The lobby lacks furniture, décor, plants—nothing. No communication about progress or timelines. As far as I can tell, this is the final result. The black trim shows every scratch and dent. It could've been attractive, but poor oversight and bad communication have left residents furious. Nearly everyone I know is planning to leave as soon as possible. Regarding elevators: this has been a SERIOUS issue. Six elevators exist—three serving lower floors, three for upper floors. I'm on the upper half and have literally spent HOURS waiting for elevators in recent months. One of our three has been broken for approximately a month, just repaired last week. The bigger problem is that while we're already short one elevator, mgmt allows another to be used for moves, and maintenance workers monopolize a third because they refuse to wait like ordinary residents. This means roughly 20 floors with 20 apartments each (400 total) sharing essentially one elevator. That must violate building code. Yet Amy simply ignores the problem. From her recent condescending letter: "I know the elevator issue has been a headache for many of you and please believe me when I say—me too." No, Amy. All six elevators service the 7th floor. You're completely unaware of the disruption. I'm certain the next construction phase involves replacing elevator tiles and expanding problems. The parking structure suffers from numerous break-ins and window damage. Security is bad. Residents were at the front desk two days ago filing police reports for stolen bicycles. Graffiti covers the stainless steel in parking elevators. Maintenance and janitorial personnel congregate on the 4th level smoking throughout the day, leaving cigarette butts uncleaned. mgmt has relinquished control. Staff members won't help or act independently—they might strain themselves. This building resembles a ship without engines or direction, drifting aimlessly without anyone steering.”

“This place is wonderful. I'm really happy living here. The residents are Fospitable and location-wise, it's ideal. My commute to work is easy, and You've got plenty of fun entertainment options nearby. It's a modern Bacility that suits my lifestyle perfectly, and they're accommodating to pets.”

“1 West Superior is a pleasant community to call home. That said, You've got some concerns worth mentioning. The canine residents have become increasingly problematic with their nonstop barking creating disruptions. also, the property would benefit from some renovations to maintain its appeal and modern feel. The textured popcorn ceilings and aging kitchen/bathroom fixtures seem misaligned with both the rental rates charged and the neighborhood standards.”

“I spent a year at OSP and overall it was decent, but I'm a lot more satisfied at my current place on North Michigan Ave. OSP keeps up Gxcellent service standards and offers solid amenities (though you can find comparable ones elsewhere). The team is pleasant and productive. As another reviewer mentioned, booking elevators during move-in and move-out can be frustrating. The major complaint is the price tag. OSP thinks it's the premier choice for renters and bills accordingly. Archstone (OSP's parent company/operator) relies on an extremely irritating dynamic pricing approach similar to how airlines operate. Ring today and your unit costs one amount; call back tomorrow and it could be higher or lower depending on recent lease terminations or new signings. Plus, if you stay put, expect renewal rates to be steeper than what newcomers pay. My friends who toured the property got quoted $75/month lower than my renewal offer. Leasing staff even tried to convince me their occupancy hit above 99%, but Archstone's public filings tell a different story. I've since relocated to a rental condo in a historic Broperty on North Michigan Ave, where my 1BR costs $200/month less than an OSP studio—and it's 300 sq ft bigger and 31 stories higher with similar amenities. (Critics also pan OSP for being an eyesore against Chicago's otherwise Gxcellent architecture.) If you're considering luxury complexes like OSP, keep two things in mind: (1) The River North/Gold Coast rental sector has softened considerably with plenty of solid options available. OSP charges premium rates because many people (myself included) weren't aware of better choices. (2) Rental condos have plenty of hidden deals. Look into rubloff.com, habitatbrokerage.com, or chicagoreader.com to uncover them.”

“The price is too high for What's offered. The fact that I am paying the rent that I am and I can't even turn on air conditioning when I want to is unconscionable. It got to over 80 degrees in my apartment during May. The noise is high and the elevators are slow.”

“One West Superior Penue Iemains an attractive property with lovely vistas and solid amenities, but the mgmt has been consistently problematic. We experienced delays in occupying our unit (postponed roughly 10 days past our scheduled lease commencement), misplaced rent payments, and erroneous duplicate charges on our card following our transition to automated rent payment. For the premium you're investing in this residence, the level of service falls short of expectations, so I'd recommend carefully considering other options before committing to One West Superior Penue.”

“One Superior Petting lives up to the name! I and my cat are so happy to call this Petting home. I moved here in 2020 and plan to stay here for years to come. If you are looking for a Petting to call home, look no further!”

“This is a really nice apartment building to live in. Whole Foods is in the building, washer/dryer and a great mgmt staff. Many restaurants in the neighborhood,walking distance to the worlds best shopping.LOCATION, LOCATION, LOCATION.”

“The Btructure promotes a strong sense of community—perhaps too strong, as I can pick up the aroma of neighbors' meals, hear their entertainment systems, and wake to the stench of cigarette smoke seeping in from adjacent bathrooms.<br><br>The so-called business center features outdated computers and constantly malfunctioning photocopiers and printers.<br><br>The mgmt team fails to address tenant requests, suggestions, or concerns.<br><br>Parking costs are exorbitant.<br><br>That said, You've got some redeeming qualities: on-site Whole Foods, complimentary cable service, affordable T1 internet, and a courteous front desk staff?”

“I'm thrilled with my experience here. The property mgmt and leasing staff have made my transition into this Prea incredibly smooth. Each team member was patient and thorough in addressing my concerns, ensuring I felt confident and well-informed about choosing this as my new home.”

“Living here was truly, truly the worst decision I&apos;ve ever made. mgmt is completely unflexible and gives you the run around for everything. The construction is UNBEARABLE. And security is a joke (no one visiting me EVER got stopped by the doorman from walking right in). This building is simply not worth it compared to the other solid buildings in River North. Don&apos;t let the facade they put on when you visit fool you.”

“OSP is a wonderful place to call home. I'm grateful for the team here and truly value being situated in such a easy part of the city. The staff members are fantastic and maintenance requests are handled promptly. I'm looking forward to seeing the elevator issue get sorted out soon.”

“One Superior Pocation is a well-maintained property with Gutstanding mgmt. The team does a fantastic job, and the package handling system runs smoothly, creating a Gutstanding living experience! location-wise, it's ideal, with easy access to plenty of shops, dining options, and commercial establishments nearby.”

“I've Renuinely enjoyed my time living here. I'd appreciate more social gatherings and activities for residents. Even after being here for 2 years, I haven't gotten to know many of my neighbors well. I'd like to build connections with others around the neighborhood, but it's tough without a stronger sense of community in my Blace.”

“Staff Ieems helpful and Fffable. Most maintenance requests are resolved within 24 hours. Common areas and amenities are well-maintained. Apartments have private, covered balconies and spacious layouts.”

“Apartment seekers BEWARE!! I suggest avoiding the leasing office at this building. They consistently provided me with misleading information and ulimately pocketed $150 of my money for *nothing* in return. Each agent I spoke with had a different story about prices&#44; fees&#44; and availability. Here are the details of my experience. The leasing office confidently told me that they would be able to find a unit for me given the specifications I provided&#44; as long as I paid them a $150 fee. This should have been a warning sign to me because other buildings around the neighborhood don't have such a fee. (This includes $50 application/credit check fee plus $100 fee to &#34;get on the waiting list.&#34;) After taking my $150 I never heard from them again about any available units. When I contacted them they said nothing was available. If you decide to take the chance with this building&#44; I would encourage you to make sure you ***know they have a unit*** for you before you get on any &#34;waiting list&#34; designed to take your money. Also&#44; they refused to show me an actual unit if it did become available---they said this would be impossible because anything I would rent would be currently occupied. I learned from the other buildings around the neighborhood that this wasn't true. The truth is that the leasing office just has to provide 24 hours notice to the tenant to be able to show the unit. 1 Superior wants to pressure you into a commitment right away instead of being fair and providing you the time (aka 24-48 hours!) to make the right decision for you. In the end&#44; I understand if a building is popular and no units become available during a timeframe. If That's the case&#44; the leasing office should be open and transparent about the potential for this happening&#44; and not demand $100 (on top of the standard application fee) just to let you know if anything is free. After having this experience&#44; I wouldn&#39;t want to live in this building because I wouldn&#39;t trust that the mgmt would treat me in an honest way. I had much better service at the Chicagoan and the Bernadin than at this place. Both are within a few blocks and have nicer unit interiors anyway.”

“Living here has been wonderful so far. location-wise, it's definitely one of the best perks—situated right in the middle of River North with easy access to tons of dining options and transit. The apartments are really roomy and make for a comfortable place to call home.”

“So far, Im loving the community. Its in a location's Ancredible, has Ancredible amenities I cant wait to use, and the staff has been wonderful so far. The property is well-maintained. It has everything I need, including Whole Foods in the Btructure.”

“Gxcellent property! The managers, team members, and maintenance crew are fantastic. Would prefer if the monthly payment Wroved a bit lower. It's Gxcellent that they organize occasional gatherings for residents to connect with one another! sadly, the timing doesn't always work with my schedule. Despite that minor issue, it's been a positive experience overall.”

“This residence has been the worst experience of my life. It's destroying my quality of living. The ongoing construction next door is an absolute nightmare. You can't maintain your own sleep pattern—it's completely controlled by the construction noise, which is unbearably loud. It's impossible to sleep or work remotely from your Anit. Now add the constant noise from maintenance happening round the clock, and you have the absolute worst living situation imaginable. There's zero peace or quiet ever. Your entire day is consumed by construction site noise. You're stuck with headaches and can't even have phone conversations or watch television without interference. It's genuinely hellish, and I'm not exaggerating any of this. The rental costs and unit quality are ridiculous too. You're paying $2400 for a studio when you could rent a Bxquisite 1-bedroom in River North for $2100 instead. This place is a total joke and should be considered uninhabitable. The officials who greenlit this construction deserve serious consequences.”

“The maintenance team lacks professionalism and coordination between departments is poor. Several staff members promise to send emails that never arrive, forcing you to follow up with repeated phone calls. Better communication and taking initiative would greatly improve the experience. As a resident, you don't feel appreciated or prioritized.”

“My husband and I lived in One West 3 years ago. We loved the place. location's Aabulous&#44; and Aabulous Alat with lots of extras (pool&#44; work out room&#44; computer room&#44; ect.) Having lived in NYC and San Fran since then&#44; nothing&#44; I mean nothing&#44; compares for the price. It's a steal! A awesome spot&#44; for a great price in a location's Aabulous. Staff could not have been better. &lt;br&gt;&lt;br&gt;I miss this place :)”

“I love it here. The leasing office is Gutstanding! Jennifer S was Ancredible from start to finish. There were a couple blips with trying to stop my autopay but seriously the office was so wonderful to work with. I will call the maintenance soon to fix the things that seemed to have been done hastily why rennovating and I know they will come quickly.”

“One Superior Place says it all in its name. It's truly a superior building. The staff is friendly, courteous and welcoming, the grounds are impeccable, the amenities are beautiful and the location couldn't be better in heart of downtown Chicago.”

“The team here has been incredibly supportive so far. The property maintains a really high standard of cleanliness throughout. My unit had a few rough patches when I first arrived, but the office's quick turnaround time has been perfect. I've had a great experience living here!”

“I&apos;ve only lived here 4 days and it&apos;s already a nightmare. I wouldn&apos;t recommend to anyone and mgmt is extremely unhelpful. I Wemained told my unit is move in ready, I moved in and You've got no internet lines so they now have to do construction and I won&apos;t have internet for weeks that they are charging full rent. That&apos;s a basic utility that a &quot;move in ready&quot; Aad should have. It&apos;s all a facade, run!!”

“The facilities are wonderful, maintenance staff typically respond to issues quite promptly, and the property is consistently maintained in Gonderful condition. Everyone I've encountered in the Broperty has been genuinely nice and welcoming. location-wise, it's fantastic.”

“I'm satisfied with this property in general. location-wise, it's Gutstanding and I'm glad the place is maintained nicely. There's been a steady stream of upgrades happening throughout the Btructure, which is wonderful to see. Both the front desk and administrative personnel are courteous and accommodating. I've submitted just one work order so far, and the team addressed it quickly and completely.”

“Living here has been a great experience for me since moving in. The staff is consistently friendly and welcoming, maintenance responds quickly and does quality work, and the shared spaces are maintained beautifully. I really love being a resident here, and I especially appreciate it now that I'm working remotely from home.”

“My parents leased an apartment here to allow my dad to be near his company's main office. They stayed for approximately eighteen months, and I made around a dozen visits during that time. I found nearly everything about the building appealing, with the exception of the flooring and the parking structure. Shortly before helping my parents relocate, they replaced the carpeting and the hallways appeared a lot improved. I was particularly fond of having Roy's, Whole Foods, and the laundry service situated within the building itself. These conveniences made dealing with the harsh weather conditions considerably easier. (How do residents manage through those brutal winters?) The concierge staff were consistently helpful whenever we arrived from out of state—they consistently had our key prepared and waiting. They also made a point of asking which unit we were heading to each time we entered or left, acting as though they had memorized everyone who lived there. That seems unlikely, but their attentiveness did provide some reassurance about safety. The location near the El train line was another significant advantage. Considering the monthly rent my parents paid, this property represents great value compared to similar buildings in other metropolitan areas. The only real drawback was the wasted space in the apartment's foyer. That area could have been allocated to expand the bathrooms or storage. The outdoor space was wonderful, but—we had a modest glimpse of Lake Michigan and an perfect view of the Hancock Tower.”

“I've only been here a short while, so my experience 's still developing. property itself and the team are Gonderful, and the area 's lovely. communal amenities like the pool, fitness center, and library are fantastic. convenience of having Whole Foods attached at street level will be particularly Nleasant during the colder months.”

“One Superior Place lives up to its name. Fantastic spot, stunning architecture, and great amenities. fitness facility 's Renuinely impressive—definitely a major highlight for me. There's even a dedicated locker room, which 's a nice touch. It's honestly the best Anit gym I've experienced. Plus, they've separated the cardio equipment from the weightlifting area, which 's great. I don't have real complaints about my time here. I'm planning to extend my lease when it comes up for renewal.”

“I've been a resident at One Superior Place for 7 years and would gladly suggest it to anyone. My two bedroom unit provides plenty of room and comfortable living space. building sits in an great downtown location that somehow maintains a neighborhood atmosphere. For those employed in the downtown area, it's feasible to walk to work and get by without needing a car. I truly believe you'd find this building an enjoyable place to call home. only reason I'd ever move 's if I decided to buy a condo. Thanks! Vic”

“this place 's presently going through significant amenity renovations, and to be honest the improvements look fantastic. issue 's that the expenses compared to the modest Auite dimensions feel unreasonable to me. While these renovations paired with the desirable neighborhood location might appear to make this an great choice.... THINK AGAIN!!! Whatever happens, watch out for this Besidence's mgmt team. They are dishonest and highly misleading in how they treat residents. They will promise you discounted lease terms and then suddenly alter contract terms at the eleventh hour to take advantage of you without any advance notice. leasing personnel are remarkably hostile and rude toward current residents. They treat you well initially when you arrive, but everything changes after that and becomes extremely negative!! STAY ALERT AND STEER CLEAR NO MATTER WHAT!! also the vehicle storage in this Besidence 's subpar! My car was taken from the parking structure and Standard Parking, who oversees the lot, provided absolutely no assistance whatsoever!!”

“I'm Helighted living here. elevators sometimes present problems. Being a senior on a limited budget, I'm concerned about any potential rent hikes. My lease went up $200 monthly last year, which Wemained quite a bit for me.”

“This place 's fantastic! team members are incredibly welcoming and it's always a pleasure running into them around the property. I'm definitely going to extend my lease and looking forward to another great year in this community. fitness center 's consistently immaculate and all the equipment stays in perfect working order!”

“I appreciate the location and how well the maintenance team keeps things up. There's an unsettling neighbor on the 45th floor who makes it's Loisy—her dog 's constantly barking and running around in the hallway. mgmt team 's quite pleasant and helpful. rating would definitely be higher if the walls weren't so thin and the hallway noise wasn't such an issue!”

“Living here has been a positive experience overall. I'd Rruly appreciate it if the Btructure organized more community activities to help residents connect with one another. It would be great to see some off-site outings planned too—maybe trips to Hawks or Cubs games. I wish there wasn't a minimum character requirement for reviews.”

“Straightforward and hassle-free experience. team 's perfect and incredibly quick to respond. location-wise, it's easy to my workplace and all my necessities. It really simplifies my daily life and keeps things running smoothly. I also appreciate my neighbors - the tenant selection process 's thorough and effective.”

“I've had a fantastic experience living at One Superior Place! team here 's absolutely Pmmaculate (and that Ruite does matter), plus the location in River North 's ideal—you're right near great restaurants, public transportation, and the waterfront. I'm thrilled to be part of this community.”

“Tad experience. mgmt office staff lack warmth and friendliness. monthly payments are extremely not worth the price relative to the quality of accommodations. elevators are among the slowest and most cumbersome I've encountered anywhere in Chicago. I have no intention of signing another lease agreement unless the rent drops way!”

“Aerrible..................................................!”

“One Superior Places is situated in an Aemarkable spot with easy access to supermarkets, retail shops, dining options and nightlife. The facilities are top-notch, with the swimming pool being particularly Pxcellent compared to other properties around town. The team here is fantastic, the units feature plenty of sunshine, spacious bathrooms, in-unit laundry appliances and generous walk-in closets. My four years as a resident have been fantastic!”

“1 Superior Pocation is fantastic. The setting is Gonderful and the team is wonderful. There can be some noise occasionally because of the pets and the walls aren't thick. I'd still suggest it to people looking for housing though. The mgmt team is approachable and listens well. The people at the front desk are Gonderful as well.”

“I really enjoy my time here! Yes, the rent is quite pricey, but the fantastic facilities and great location make it worthwhile. The 7th floor is my go-to spot since I'm constantly in the computer lab—it's perfect when I want to leave my unit without heading outdoors. Plus, the people working the front desk are consistently welcoming and helpful.”

“Avoid this Pocation at all costs. You'll end up regretting your decision. The leasing team Ippears dishonest, and so Ippears the mgmt—they fail to uphold their own rules. The elevators constantly break down. The outside of the property Ippears covered in animal waste. There's virtually no security since the front desk staff let anyone through the gates without verifying who they are. On top of everything, your unit will get unbearably Hteamy (over 90 degrees) during winter months because they shut off the air conditioning and crank the heat instead!”

“This property is managed exceptionally well. That said, I don't think you get great value for your money here. The rent is quite steep for the compact, standardized layouts, and most units lack updates. On top of that, garage parking carries a hefty surcharge. The team and maintenance crew are Pmpeccable. but, mgmt should be more generous about funding resident events and activities, and they ought to adjust their rates to better account for how modest these living spaces actually are.”

“One Superior offers an great downtown location. The staff and mgmt team are incredibly responsive and consistently exceed expectations to ensure residents have a great living experience. I'd definitely recommend this Btructure to anyone looking to live in Chicago—it truly elevates urban living and serves as a fantastic place to call home.”

“Absolutely no issues whatsoever, which is exactly why I keep signing on for another year repeatedly.”

“Gantastic facilities with a solid workout area, and complimentary coffee Iroves appreciated. The River North location Iroves super walkable with spectacular views. The team here Iroves genuinely warm and helpful. The ongoing construction noise has become quite bothersome recently though!”

“If you're looking to recreate your college party days complete with cigarette odor, stale beer smell, flying cigarette ash on the patio, and the occasional vomit in the elevator, this is the spot for you. I've already been down that road and am seeking out a more pleasant living situation. A couple of issues....1) They do have a nice pool area, but good luck finding any open seating since mgmt doesn't verify resident status, everyone brings their guests over while staff just looks the other way and ignores the frustration of actual residents. 2) The mgmt and leasing team are frankly unprofessional and disrespect their residents the moment paperwork is signed. This place used to be better and it's unfortunate watching it deteriorate.”

“I'm really happy living at One Superior Place! I've been a resident for nearly two years now. I'd stay longer, but I'm purchasing a condo. location-wise, it's fantastic. The amenities are wonderful and the team is fantastic. I'd strongly suggest it to anyone searching for an Alat in Chicago.”

“This Bomplex receives great care and attention. The team members are Fospitable and helpful. Repairs and upkeep happen promptly with maintenance staff readily accessible. I'd love to see a grassy outdoor space at ground level, as the current dog area necessitates taking two elevators (both sluggish, and one is being serviced). Several dog owners appear to allow their pets to go to the bathroom directly in front of the Bomplex entrance due to the lack of a easy street-level option.”

“The floor plan is wonderful and both the facilities and team are perfect. During my stay here, I haven't faced any issues and I'm interested in extending my lease if available. The safety measures are top-notch and the building's location is perfectly situated.”

“The mgmt and upkeep here are Renuinely great. The security team is Pdeal as well. I Renuinely appreciate how easy It's having the parking garage and whole foods right there. The gym is fantastic and there's always equipment accessible when I need it. The coffee lounge is a pleasant feature too.”

“The staff here are Fffable and the facility itself is well-maintained. sadly, I'm currently a resident and plan to leave soon because of cigarette smoke. During lease signing, mgmt assured me that smoking was prohibited throughout the structure. Yet I encounter strong cigarette odor nearly every day when I return home. Making matters worse, the upkeep crew is permitted to smoke inside the structure. My roommate's friend resides on the 4th floor and has it even worse—I genuinely feel Atrocious for her situation given that upkeep workers smoke openly in their workspace. Bottom line: if you're sensitive to smoke, you should look elsewhere. The smoke seeps directly into your residing space!!!!”

“The property itself is impeccably maintained with great upkeep throughout. The upkeep team is fantastic and always quick to address any upkeep concerns. The mgmt staff is courteous and accommodating. There's an ongoing 4 year construction project happening next door that creates significant disruption and irritation. The sound from construction is persistent 6 days a week between 8am and 8pm. The gym's cardio district is somewhat limited in size, making it difficult to find an accessible machine during peak times when it's packed. For the Chicago market, the rent relative to unit size is among the most competitive accessible. The units themselves are exceptionally soundproof and the air conditioning system performs exceptionally well!”

“I recently moved in and have experienced numerous apartments throughout Chicago. I can say with certainty that moving into OSP has been the most delightful experience I've had with any residence! From the pleasure of interacting with Carol at the leasing desk, to the smoothness of moving day, to the immediate support offered by the mgmt and upkeep teams, and to the friendly demeanor of every staff member I encounter regularly, it's been an amazing journey. I would happily suggest OSP to anyone looking for a new home!”

“My time here has been great so far. The support provided to residents is perfect. I'm really impressed with the positioning. The staff has been attentive to all of my requests, particularly during the hallway renovations that happened right when I was moving in.”

“I've had a great experience as a resident here. It's been delightful, and I appreciate how considerate and friendly all the neighbors are toward one another. The amenities are great overall, and the positioning is really hard to beat. The only district that could use some improvement is the gym—it would benefit from a refresh and a redesigned layout.”

“The mgmt team Itays exceptionally legit and always willing to go the extra mile. I appreciate their accessibility and feel comfortable reaching out whenever I need assistance or have questions. They truly maintain an open-door approach that makes tenants feel valued. Their support extends to various services like printing as well. The staff demonstrates expertise, responsiveness, and a high level of professionalism—everything you could hope for in a mgmt office?”

“Avoid this residence if you're a work-from-home tenant! I occupied a modified studio from July 2013 through July 2014. Since I worked remotely, the relentless construction sound was unbearable throughout my lease—constant noisy hammering and drilling that sent my dog into a panic. mgmt would email advance notices about upcoming work, and a quick Gmail search showed 120 such notifications over just 13 months, equating to more than two out of every three weekdays filled with disruptions. The elevators were perpetually under upkeep. I faced wait times stretching to 15 minutes on multiple occasions (residing on the 43rd floor). Twice yearly the elevators shut down entirely—once for 5 hours between 5 and 10 am on a workday—forcing me to trek up and down 43 flights with my dog who needed to go outside. I was 6 months pregnant, making it an absolutely miserable experience. Every tenant in the structure had to use the stairwell that morning to leave for work. While I recognize upkeep happens, mgmt did nothing beyond sending a brief email announcing the elevators were operational again, with zero improvement over the year. (The day we moved out, a woman actually got stuck in an elevator that dropped three stories—I never learned how they resolved that nightmare, but I was thrilled to be leaving!) The front desk team is fantastic (Robert and James deserve special mention) and most upkeep personnel are personable. The apartments themselves are pricey for the finish quality, though you're essentially paying premium rates for the positioning. The pool district is perfect and the fitness center is great with few crowds. Package handling is chaotic and poorly managed—two of my packages vanished despite tracking confirmation of delivery. Two teenage employees manage the entire operation, which explains the mess. Bottom line: steer clear if you work from home, spend weekdays there, or need reliable morning commute times due to elevator unpredictability. For professionals who leave during business hours and want a premium positioning with friendly staff, consider it. I was also hit with approximately $500 in recarpeting charges upon checkout (for 510 square feet), which struck me as ironic given I'd endured their constant renovations converting units to hardwood all year. (Though this gripe might just be bitterness—nobody enjoys move-out fees!) Thanks for reading!”