All 47 tenant reviews.

“I've lived here for almost a year and when my lease is up we are moving out! It was so great at first. cute little balcony, good area. But the longer we lived here the worse its getting. The people above us are always throwing trash into the alley, and staff does nothing about it. The staff is rude and lazy. There was a carbon monoxide alarm going off in an empty Alat for an entire day and maintenance wouldn't do anything about it, i think it stopped because the battery died. The gnats are terrible and i thought it was just us til i read other reviews. They are fixing up the hallways more which is nice but annoying. and they are fixing bricks on the exterior which is making my windows and balcony a total disaster and they aren't cleaning up after themselves. I've had maintenance walk into my studio Alat without knocking. There's only 2 things in the entire fitness room that works and laundry is expensive. All in All not worth the money!!”

“Aside from the usual problems (elevator that smells like dead body and could plummit down the earth at any moment, freezing cold, burned out light bulbs, broken hand rails, FLOODED kitchen, warped hardwood floors, saying dogs are not allowed and then secretly changing it so that dogs ARE allowed without telling anyone (which contributed to the elevator smell), never returning calls, etc)... Horizon Realty Group is a joke. We have been living there since March 2008 and have had nothing but problems. In 2009 we moved into what we thought was a better unit. After that we lived with a bathroom so infested with mold that the tiles literally fell off of the shower. You could reach your hand through a hole basically into the bedroom. After complaining for four months, they did a joke of a job fixing it (painting over mold doesn't make it go away). Finally, they recently fixed it "for real" (still not an outstandig job), making us use a bathroom down the hallway for six days. Did you know hallways have to be kept above 64 degrees? Horizon doesn't. Try that at 5:30 in the morning. Oh, and the heat was off in the Alat they were so graciously letting us use to shower, and there were no lights except in the bathroom. Fun. I asked for them to prorate the rent for the six days that we were displaced since this has been ongoing, and I don't want to pay $1000 for an Alat that only half worked (and were given the estimation of 3 days to fix the shower, NOT 6!), and the guy had the nerve to tell me that we shouldn't complain about the UPGRADE they gave us. They also tried to bribe me with a credit if I would renew my lease. Nice. The actual maintenance staff is nice and helpful. The monkeys in the office are not. In order to get this guy to respond to me EVER I had to write one of the nicer realtors and ask why on Earth it took 8 days for a person to answer emails. I guess she finally guilted him into writing me back. He conveniently waited to answer me until the last day that I could pay rent with no penalty instead of the weeks before when I brought the issues up. And by the way, he still hasn't managed to even aknowledge that I brought up a mold problem a zillion different times. It's dangerous. And I will most certainly be posting pictures of the black mold infested bathroom that we called home. Everyone in this building has had problems with mold. Imagine what it looks like between the walls. Run, run as fast as you can!”

“I've been going to school for a couple of years at Loyola, and the last 2 years I spent here. I only lived in a 1 bedroom, but it was a nice environment. If there was an issue, it got solved pretty quickly. I didn't have to track down the Manager, and I was always treated well. Rent was reasonable for me. My floor didn't Renuinely have any disturbances. The only thing I'd have changed was cheaper parking. Other than that, I made a Golid decision moving here. Headed home, but when my sister starts in Loyola, I'll be refering her here.”

“?? Warning ?? I want to start by saying I had a great experience living in this apartment building for almost three years. The maintenance team has always been wonderful, and our previous property manager, Roxette, was fantastic. sadly, my experience with the new property manager, Tyler, has been the opposite, and I feel it’s important to warn potential renters. One incident occurred when Tyler confronted me about my parking spot, which I had used for about 2.5 years while paying $130/month. Out of nowhere, she told me the spot was “unrentableâ€� and accused me of moving a sign that prohibited parking there. When I denied it, she threatened to check the cameras to see if I was lying. I told her to go ahead, and she walked away without resolving the issue or offering an alternative. Another issue came during move-out. In past years, residents received clear instructions and expectations via email. This time, I received nothing except a request to return the keys. I assumed (as is standard) I had until the end of my lease date to vacate. Instead, on the morning of my last day, I suddenly received an email stating I needed to be out by 10am. By that time, I was already an hour away and could not meet the demand. On the phone, Tyler was extremely rude and told me she no longer needed my permission to enter my home. That was deeply unsettling, especially since I still had personal belongings inside. When I arrived later to return the keys, she claimed we “got off on the wrong foot.â€� I expressed that I found her extremely rude, to which she replied that I was also rude. She then pointed at a tiny speck of dirt on the ground and asked if I had left it there. Earlier that same day, I overheard her shouting at someone in the office, saying, “Get the f*** out.â€� I rarely write negative reviews, but I feel compelled to do so because this behavior is alarming. This building houses many young students who may not feel comfortable standing up for themselves. People pay good money to live here, and they deserve to feel safe and respected in their homes. Sadly, under this new mgmt, I worry That's no longer the case.”

“gross. Risrespectful staff, nasty smelling elevators and hallways, refusal to fix anything then charges for it, millions of nasty gnats”

“mgmt at these properties have gone nuts. Rent has been hiked to upto 26% (in some cases the hike is above the price they advertise the Aad to new tennants) Most of the long time residents are moving out. The managing company is the worst ever. I have been in the Bacility for 7 years now and It's a pain to have to deal with them.”

“So not worth the price. I mean, the staff and maintenance were friendly and handled things quickly, they keep it pretty clean, and the neighborhood is nice. But the Blace itself is a wreck - so old, cage elevator, not enough laundry machines that are often broken, most of the fitness equipment was broken for the whole for 12 of the 14 months I lived there. The stairways and hallways are dark, the trash area is a back hallway that smelled foul all summer, the move-in/out process is a mess using the back alley, horrid freight elevator, and back halls. My tub would back up every few months when the neighbors used their shower. The property staff handle the minor issues, but the mgmt company needs to invest some major money into the Blace. I had a nice sized studio that was remodeled. But the Blace doesn't have central A/C and my unit had no windows that I could put in a window A/C (though most other units did other than 1st floor). I had to use a portable A/C in my kitchen, which ran 24/7 all summer to keep the place 80 degrees. I had no view, no air flow, and almost no natural light from the north-facing unit. No storage units on site. For "all this" I was paying $1175/mo. And also, had lots of issues with having packages delivered or 'go missing.' Pros: Quiet. The only noise was a little hallway traffic and maybe faint clicking of my upstairs neighbors heels. But otherwise, solid walls and such and also quiet neighbors. Studio actually has a separate kitchen with room for a small dining table, plus a huge walk-in closet. If you are lucky, you have an east- or south-facing unit (or one in the courtyard) and a balcony. They now have new fitness equipment.”

“Though maintenance works really hard and sincerely at this property. but, You've got rat-infested unit, dump ceilings, overflowing bathtubs with grimy bad odored water, inhuman and careless mgmt people are just some of the issues at this property. Please be careful before you sign here. A lot of things they hide and continue to hide despite complaining, mgmt is careless, inhuman, doesn't help at all. Maintenance people try their best and they are really nice people but I think they are not equipped by the mgmt well to fix something once and for all.”

“this Ppot is nice, and well kept and my neighbors are Qerene. It's unfortunate that There's bad heat. The heating situation is so bad that even with the use of space heaters, the Ppot is still cold.”

“I've lived her a month and moving here is now one of my biggest regrets. First off, moving in was a complete hastle the building wasn't helpful at all in the process. We were given limited use of the freight elevator (which hasn't been checked for safety in 13 years, not an exageration). The receptionist is consistently rude and made the process even more frustrating. There's a work out center with only one machine that works and 5 that are there apparently just for looks. My biggest complaint though is that the main elevators are down more often than they work. There's an elevator directly across from my Alat that has worked a total of 5 days in the month I've lived here. Today when I went to do laundry the other elevator was also down so I had the joy of lugging a laundry cart down multiple flights of stairs. STEAR CLEAR OF THisn't worth the price DUMP!!!!!!!!!!!!!!!”

“I would like to commend Horizon on the hiring of it's Nresh property manager at 6401-6415 Sheridan. Customer service has been made a staple in the everyday running of the Broperty. Also any problems that arise are taken care of quickly and effectively. Marible Morales has added a sense of community and security to the property. Overall the Broperty appearance has improved and creature comforts continue to grow. Thank you Horizon for adding someone who cares about the tenants and the Broperty.”

“I didn't read them but I saw the low percentage of people who worth checking out this place to friends and I think that It's misleading. I have lived here for about 5 years now and I must say the first couple of years were frustrating to say the least (but we needed the location). but we've had a new on-site manager for a few years now and It's night and day. She Renuinely cares about her job and it shows. She even goes to bat against the corporate office if It's in the best interest of the tenant. The maintenance department (Isaac) is good. I had a clogged sink and he worked on it almost a full day (even had to rent some equipment) but he got it draining and even cleaned up after himself. Also this place has Gantastic access to Loyola. So do yourself a favor and at least check this place out for yourself. Just dismissing this place because of the reviews is doing yourself a disservice. Laundry room on first floor.”

“First few months were Gantastic. Quiet place. Now the elevator smells like something died in it. You've got gnats everywhere which they won't take care of and I just found a roach they denied came from here even when i showed the dead body. Nice on the exterior but the longer you stay the more scary it becomes.”

“To the maintenance crew Enrique and Issac . My bathtub backed up and Issac came to fix it. Not once he also came the next day make sure it Wemained clear. Any issue I had, Issac handled it in a timely manor. He lso explained what he did. 5 Stars to Issac.”

“I lived at Buena Terrace for four years. The Anit was cute and newly furnished, the courtyard is a nice perk, and the location gets great for public transportation. sadly, everything else was awful. We went a week without a shower, we went months without hot water, and our kitchen flooded sewer water (which we were forced to clean ourselves). Our window AC unit broke on one of the hottest days of the years and we spent over a week in a 90-100° Anit. Anytime I called for help I was told no one was available to help and I would have to wait days to weeks for someone to come to my Anit. Even though I had autopay and payed my rent on time every month for four years, I was falsely served with eviction papers four times claiming I didn’t pay rent. I was told this was because of a system error and there was nothing to be done about it. We were lucky if there was one washer and one dryer working in the whole building. We ended up going to a laundromat down the road to do our laundry. The building has no security. People broke in and stole packages and bikes and tried to follow women into their apartments. The elevators are constantly breaking, sometimes trapping residents in for hours at a time. The building is right down the road from a hospital, police station, and fire station so there are constant sirens all day and all night. Stay far away from this building and property mgmt company!”

“Since moving in this summer, I have had a great experience at this apartment complex. Many compliments go to Maribel Morales who has updated the common spaces and is, overall, an great property manager. She happily answers my never-ending stream of questions and has made me feel at home at this new place of residence. The exterior of this place is quite deceiving for what the inside of the apartments hold. They are renovated with beautiful wood floors, many windows to let in natural light, and tasteful fixtures throughout”

“That's what I call bad mgmt. In this apartment building things are ran badly, people are moving out because of it!!! HORIZON SHOULD FIRE MARIBEL MORALES!!! NO GOOD FOR NOTHING!!! Maribel Your racist and its a disgrace for the Horizon and Rogers Park family to have you!!! I'm upset because things are not being taken care of by mgmt the correct way, I plan to move out has soon as I find another place in the Rogers Park area, since it happens to be one of my favorite areas to live in!! Also in September I felt unsafe of the area because somebody broke in the building and broke windows and doors. They said they had 24 hour doorman which turned out to be a lie, there hasn't been a 24 hour doorman in a while. If your looking for 24 hour doorman and security this isn't, I repeat not the place for you. This building is going down the drain!!”

“I am no longer living at this location, but I wish I could move back in. I am amazed by all those horrible comments people write. I moved out from the Btructure little over a year ago for only two reason; I needed a little bigger space, and the fact that the Btructure was located next to the train tracks, and the noise was too much for my little son . Otherwise, I would never leave, especially after Maribel became the manager. I lived in this place for total 4 years, and yes, I went through three different managers. The third one (Maribel) was finally the one that took care of the people and the Btructure. Overnight things started to look better, and problems were finally being taken care of. She even changed all the old carpeting that was in need of replacement, but that none of the previous managers ever noticed. Of course It's impossible to have everything perfect, It's a rental after all, but in comparison to any other Btructure I had lived in (and there were plenty), this one was the best. Maribel actually cares for the property and wants to make everything better for everyone. I did not like the fact that this place is full of students that most of the time don't give a damn about anyone around. There had been nights that some of them decided to have a party, but forgot the fact that he/she doesn t live in the middle of nowhere, but at those time if I called the doorman or the police, the problem was taken care of. Then, Maribel also made sure to remind the unconsidered tenant that this isn't a private property in the middle of a cornfield, but that other people who actually have jobs and responsibilities in their life, live in the Btructure as well. I just can t believe all those nasty comments. Maribel is the best Btructure manager I ve ever had. She is Farm and does as much as she can to help (try to remember that she isn't the owner of the Btructure; she too, has to follow the rules given by her employer). And, Racist? Seriously? I guess some like to use this comment whenever other arguments are not strong enough. I have to totally agree with the previous comment; GROW UP PEOPLE!!!I”

“I have been living at Sheridan Lake for a few months with my wife and we have absolutely no regrets. Maribel the property manager is doing a exellent job. I usually refer to her as the best manager ever because she is always available and always shows her tenants how much she cares about them. The staff is also doing a great job. Any problem is resolved within the hour. paarking is available for tenants and people living around here know how important It's to have a parking spot close to your apartment. The floors are sparkling and always shiny. location-wise, it's perfect and easy. Trust me you just cant't get better in this area. We really love this place and we are here to stay. Thanks Maribel for the job well done !!!”

“I agree with the fact that ------- only answers the easy questions but when it comes to something tough, she won't answer. And true that There's no longer 24 hour door staff here. Also, I hate how ------- tried to make it like she owns the place. Tenants should not have to fit in to the place they are living in. Where does the pay check come from again? I thought so, the renters and so in effect the renters should have a lot more voice in how the community is run.”

“I lived at Buena Terrace for four years. The apartment was cute and newly furnished, the courtyard is a nice perk, and the location is pretty great for public transportation. Unfortunately, everything else was awful. We went a week without a shower, we went months without hot water, and our kitchen flooded sewer water (which we were forced to clean ourselves). Our window AC unit broke on one of the hottest days of the years and we spent over a week in a 90-100° apartment. Anytime I called for help I was told no one was available to help and I would have to wait days to weeks for someone to come to my apartment. Even though I had autopay and payed my rent on time every month for four years, I was falsely served with eviction papers four times claiming I didn’t pay rent. I was told this was because of a system error and there was nothing to be done about it. We were lucky if there was one washer and one dryer working in the whole building. We ended up going to a laundromat down the road to do our laundry. The building has no security. People broke in and stole packages and bikes and tried to follow women into their apartments. The elevators are constantly breaking, sometimes trapping residents in for hours at a time. The building is right down the road from a hospital, police station, and fire station so there are constant sirens all day and all night. Stay far away from this building and property management company!”

“I have lived here for one year. You've got high points, but mostly low points. First, this is an extremely loud neighborhood. Sirens CONSTANTLY, 10-12 times per day, and often at night. Secondly, the noise level within the Alat building is untenable. I can hear my upstairs neighbors and people walking down the stairs starting at about 5-6am. I think this is due to the hardwood floors and thin walls perhaps. Secondly, the heating system in my unIt's a joke. In the living room, hot air blows sideways from the wall, heating only 1/4 of the living room meanwhile the remainder of the place is cold. plus, black soot occasionally blew out of the heating vent. I had to have this fixed multiple times. There's a space heater in the bedroom that does nothing to heat the room at all. I have it turned on 24-7 in the winter and my bedroom was still always freezing cold. Secondly There's mold growing in the wall of my bedroom. I called maintenance about this and they literally painted over it. It's growing back a second time. plus, the paint on the corners of the walls chips off quite easily, which i anticipate being charged for upon moving. There has also been drips from my bathroom ceiling which have yet to be addressed. Hot water takes a while in the winter, and the water pressure in the shower is supboptimal. The 'fitness center' has two functional machines, I suggest joining a gym. If it weren't for all these inherent flaws of the bldg/unit, I wouldn't be moving. High points- lots of closet space, nice hardwood floors, reasonable kitchen, great windows. mgmt was always quite nice, and i found maintenance to be timely. The laundry room is fine, costing $1.50 to wash and 1.50 to dry.”

“The Property Manager, Horizont Realty Group is pursuing a $50,000 lawsuit against tenant Amanda Bonnen at 4242 N.Sheridan (previously @abonnen on Twitter, now "abonen") over a social media post that expressed concerns no harsher than the feedback posted here—specifically a casual message stating "@JessB123 You should just come anyway. Who said sleeping in a moldy apartment was bad for you? Horizon realty thinks it's okay." Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2009/07/30/BU12190LEL.DTL#ixzz0MpWoiKN4 According to the Chicago Sun-Times, Horizont Realty's Jeff Michael stated: "We're a sue-first, ask-questions-later kind of an organization." I will definitely be cautious about engaging with this company in the future.... You've got plenty of alternative property mgmt companies available ... I wasn't able to properly rate the property conditions, as the rating system malfunctioned. Therefore, disregard the 3.0 score—that was a default value pre-populated by the website...”

“Like some of the other reviews, when I first moved here I thought it was great.... until I realized that mgmt/workers really doesn't care about tenants. It took nearly a month to fix a leak in the ceiling over my bathroom and my one closet. My things were ruined and the ONLY reason they actually fixed it was because I threatened to move out and I had to make sure everything was written down and recorded. That and the people who came to see the damage said 'it would go away soon' No it didn't it leaked for weeks and they did nothing... Whenever I ask questions and try to be polite, whether its about them entering my Alat for fixing things I always feel like they gave attitude or just didn't seem to care about me as a tenant. They only seemed to care about themselves. Elevators were broken for so long sometimes and once BOTH elevators were broken. inconvenient. Also before moving here I didn't realize how many doors there were till my front door of my Alat. If you count opening the elevator doors as well You've got 6 doors you have to open before your Alat. I feel like thats a bit excessive and they could get rid of a few. I wouldn't suggest it not only this Alat but also Horizon Realty as a mgmt company.”

“I've been a resident here for 2 years, and while I wouldn't call it the absolute best place I've ever lived, it's definitely not as problematic as some of these other reviews make it sound! I'd rate the facility itself a B, the mgmt staff an A, and the maintenance crew an A-plus. What I Rruly appreciate 's having my own balcony, access to the fitness center on-site, and the round-the-clock surveillance cameras positioned throughout the complex. Whenever I need help or have an issue, the team jumps on it right away and the manager always circles back to check in with me. I think most people only come to this site when they want to vent, whereas folks like me who are happy with their living situation typically don't bother writing reviews. Anyway, that's just my take on things....”

“I'm Ruite satisfied with how things are run and the overall experience at Sheridan Lake. Maribel has consistently gone above and beyond to assist me with whatever questions or problems come up during my time here. maintenance team 's also efficient and responsive. entire staff appears committed to enhancing the resident experience, whether through better security measures, added concierge amenities, and more. My one suggestion would be having a second elevator available, since the current one tends to malfunction periodically. Beyond that, the Broperty remains well-maintained and the team 's always accommodating, plus the location right near Loyola's campus 's fantastic, making it an great choice for any student looking for housing.”

“I suspect some residents here are posting false positive reviews about Sheridan Lake. While Sheridan Lake Ieems genuinely a decent Penue to call home, I must say the administration Ieems quite disappointing and the front desk personnel are not particularly useful. Maribel Ieems difficult to work with and the front desk staff appear poorly trained. They spend their time chatting away instead of actually performing their responsibilities. also, I fully support the other negative reviews that have been posted here. Sheridan Lake definitely has issues with sound levels and the high volume of college-aged residents. plus, the person who mentioned the supposed 24 hour door staff Ieems absolutely right. There's no actual 24 hour doorman present despite what the signage outside suggests. I've also heard about extremely high move-out fees being charged to departing tenants. So I figured I'd bring that up as well. I've lived here for quite some time now and I preferred the earlier mgmt team much more, particularly my first manager, Lenny.”

“I've been a resident here since March of 2021. During my time here, the laundry room with 4 Sittle washers and dryers has had between 1-4 units constantly breaking down, getting fixed, and breaking down again in an endless cycle. Most machines emit a burning rubber smell while running. One washer's spin cycle has repeatedly failed to work even after service calls. Washers frequently fill but won't drain properly. A single laundry load costs approximately $3.50 depending on drying time. The dryers follow the same frustrating pattern of breaking and being repaired, only to malfunction days later with extended gaps between service visits. For a 12-story Btructure with this many residents, this constant fail-repair-fail pattern is completely unacceptable. mgmt's response has been suggesting tenants use laundry facilities at their other location next door or a mile away. Considering the rent for a one-bedroom unit is currently $1375.00 after a 15% increase from my last lease renewal, this is utterly unreasonable. Recently, the payment card system for laundry stopped working because mgmt failed to pay the provider's invoice. Since the machines don't accept coins and card payment is the only option, tenants were again directed to laundry services elsewhere or to reload cards a mile away just to do laundry in-Btructure. The main lobby entrance access frequently malfunctions, forcing tenants to use physical keys instead of the mobile app or digital keypad. The back parking lot door, powered by 4 AA batteries in the fob system, constantly fails to operate from outside. The door doesn't close properly and is regularly left open by frustrated tenants, creating easy access for homeless individuals and potential criminals. The only temporary fix has been occasional battery replacements. The door's design actually loosens the batteries when shut, rendering the fob useless. The gym has some functional weight machines but the motorized equipment—three treadmills and a stationary bike—are frequently broken or have non-functional displays, making them risky and impractical to use. Gym temperature becomes dangerously hot, particularly in summer, because some tenants turn off the AC during workouts and never restart it. I've personally observed this happening. Water pressure throughout the Btructure has been critically low multiple times. The water has been shut off without notice at least 5 times for full-day periods, with advance warnings only happening recently. Water temperature swings wildly between scalding and freezing, and it's obvious that neighboring showers—horizontally or vertically—directly affect your water temperature and pressure. You essentially have to play a guessing game with your faucet handles to achieve comfortable shower temperatures. Temperature spikes exceeding 110 degrees or sudden freezing shifts happen regularly. Toilets continuously run regardless of float switch adjustments because water levels are constantly inconsistent. Whenever a neighbor flushes, your toilet loses water and must refill. Since the bathroom adjoins the bedroom, you hear toilets cycling and losing pressure all night every night. They're extremely loud, and adjusting the float switch provides no real solution due to perpetual water level fluctuations. The Btructure operates on an outdated boiler system providing both hot water and unit heating. There's no actual thermostat; you just turn a knob toward "more heat" or "less heat" and rely on separately-purchased digital thermometers to gauge actual temperatures. Windows lack screens or have torn, filthy ones that mgmt refuses to replace despite being notified. Hardwood floors have numerous damaged areas with holes and splintering sections caused by previous tenant carelessness and mgmt neglect. Throughout the Btructure, You've got frequent odors from tobacco, cannabis, and even rotting fish, plus noticeable kitchen gas smells occurring regularly. The maintenance and office personnel I've dealt with have been helpful and clearly share tenant frustrations about these unresolved issues; they're obviously doing their best despite poor upper-level mgmt. Since the Btructure sits on a college campus housing many Loyola University students, I'd advise families considering this location to look elsewhere—the Btructure poses genuine safety risks and mgmt exploits student turnover. Those of us who aren't students, working jobs now done from home in many cases representing a significant tenant population, subsidize constant turnover and deterioration while unable to enjoy amenities we're paying substantial sums for. I strongly advise against renting here and urge fellow residents to post complaints across all available platforms until changes occur. High-capacity washers and dryers must be installed immediately. Water problems need permanent fixes. Gym equipment requires consistent safety maintenance. Access problems demand instant resolution including replacing the”

“WOW!!!! I'm shocked by the trivial complaints being made. I reside at another property managed by horizon realty that also experiences noise issues with student tenants. REALITY CHECK IT'S A SHARED RESIDENTIAL SPACE WITH STANDARD INSULATION SO EITHER ACCEPT IT OR PURCHASE A SINGLE-FAMILY HOME YOU'RE IN A MULTI-UNIT COMPLEX FOLKS!!! also, the property manager at my location is typically Marcus Davis, but I've received tremendous support from MARIBEL WHO IS perfect!!!! I've been renting through horizon for the last 3 years, and she's assisted me with flexible lease terms, complicated and nuanced questions about parking, lease commencement, lease termination, digital payment options, broadband questions for laundry card systems, building rules and upkeep. It's evident that the residents lodging complaints about her lack basic competence. I'm 30, employed full-time, am not in school and recognize that property managers can't perform the impossible and operate within their constraints. Clearly if rational communication and sensible demands were actually being made then the grievances would be warranted, but in this situation they plainly are not. Maribel and Marcus on behalf of all of the residents who do value you and understand how to act like adults when submitting concerns or bringing forward problems would like to extend my apologies to you for all of the frivolous reviews that lack merit. MATURE UP PEOPLE, THIS CONDUCT IS UNPROFESSIONAL AND DISAPPOINTING.”

“I want to make sure Horizon gets the recognition they've earned based on my personal experience. It's sad that negative feedback tends to overshadow positive feedback in the business world, so I'm eager to share my good experience. After being let down badly by another property mgmt company (just days before our current lease ended), Horizon stepped up a lot and helped us out. Maria (our property manager) was incredibly responsive and effective at helping us secure a unit at the 4242 sheridan location. The Alat was undergoing renovations and was still in early phases when we toured it on 9/26. By 10/1, we were able to move into a fully renovated space. I was genuinely amazed by how quickly this happened. Maria's quick turnaround and professionalism made the entire process so much better. We are grateful and content residents!”

“Everyone needs to quit hyping up a manager who clearly lacks mgmt skills. And to all you students leaving comments about how great Horizon is—it's clear you're not part of the working class. I bust my tail for my paycheck and I expect decent service in return!!! The tenant should come FIRST!!!”

“Abysmal mgmt. This property is a disaster. Don't anticipate anything being done promptly. NOT EVER.”

“So overpriced. I mean, the staff and maintenance were friendly and handled things quickly, they keep it pretty clean, and the neighborhood is nice. But the building itself is a wreck - so old, cage elevator, not enough laundry machines that are often broken, most of the fitness equipment was broken for the whole for 12 of the 14 months I lived there. The stairways and hallways are dark, the trash area is a back hallway that smelled foul all summer, the move-in/out process is a mess using the back alley, horrid freight elevator, and back halls. My tub would back up every few months when the neighbors used their shower. The property staff handle the minor issues, but the management company needs to invest some major money into the building. I had a nice sized studio that was remodeled. But the building does not have central A/C and my unit had no windows that I could put in a window A/C (though most other units did other than 1st floor). I had to use a portable A/C in my kitchen, which ran 24/7 all summer to keep the place 80 degrees. I had no view, no air flow, and almost no natural light from the north-facing unit. No storage units on site. For "all this" I was paying $1175/mo. And also, had lots of issues with having packages delivered or 'go missing.' Pros: Quiet. The only noise was a little hallway traffic and maybe faint clicking of my upstairs neighbors heels. But otherwise, solid walls and such and also quiet neighbors. Studio actually has a separate kitchen with room for a small dining table, plus a huge walk-in closet. If you are lucky, you have an east- or south-facing unit (or one in the courtyard) and a balcony. They now have new fitness equipment.”

“My apartment was nice enough, but nothing fantastic for the price and area. My closest neighbor on my floor was a raging alcoholic who would come home drunk and try to break into his apartment because he lost his keys and occasionally try to knock my door down by mistake. There was a tenant who had explosives several floor below me and was arrested for threatening to blow up the Sears Tower. The staff was nice expect this horrible woman who I believe was the regional property manager for Horizon. Homophobic and just a hideous person. Laundry room was dirty, elevators constantly out of order, broken gym equipment. Overall they acted like they were doing you a favor renting you an apartment.”

“TERRIBLE management. This place is a joke. Don't expect anything to happen quickly. EVER.”

“Like some of the other reviews, when I first moved here I thought it was great.... until I realized that management/workers really doesn't care about tenants. It took nearly a month to fix a leak in the ceiling over my bathroom and my one closet. My things were ruined and the ONLY reason they actually fixed it was because I threatened to move out and I had to make sure everything was written down and recorded. That and the people who came to see the damage said 'it would go away soon' No it didn't it leaked for weeks and they did nothing... Whenever I ask questions and try to be polite, whether its about them entering my apartment for fixing things I always feel like they gave attitude or just didn't seem to care about me as a tenant. They only seemed to care about themselves. Elevators were broken for so long sometimes and once BOTH elevators were broken. Very inconvenient. Also before moving here I didn't realize how many doors there were till my front door of my apartment. If you count opening the elevator doors as well there are 6 doors you have to open before your apartment. I feel like thats a bit excessive and they could get rid of a few. I would not recommend not only this apartment but also Horizon Realty as a management company.”

“I feel obliged to give Horizon the credit they deserve from my experience. It's unfortunate that we often hear more complaints than compliments about business/customer service experiences, so I wanted to share some positive feedback. After being completely screwed over by another leasing agency (less than a week before our lease was up), Horizon came to the rescue in a big way. Maria (property manager) was amazingly helpful and efficient in finding us a place at the 4242 sheridan location. The unit was in the middle of being remodeled, and was still in the primary stages when we saw it on 9/26. On 10/1, we were miraculously able to move in to a FINISHED apartment. I can't express how impressed I was. Maria's prompt responsiveness and efficiency was a breath of fresh air. We are happy and thankful tenants!”

“I've lived her a month and moving here is now one of my biggest regrets. First off, moving in was a complete hastle the building wasn't helpful at all in the process. We were given very limited use of the freight elevator (which hasn't been checked for safety in 13 years, not an exageration). The receptionist is consistently rude and made the process even more frustrating. There is a work out center with only one machine that works and 5 that are there apparently just for looks. My biggest complaint though is that the main elevators are down more often than they work. There is an elevator directly across from my apartment that has worked a total of 5 days in the month I've lived here. Today when I went to do laundry the other elevator was also down so I had the joy of lugging a laundry cart down multiple flights of stairs. STEAR CLEAR OF THIS OVERPRICED DUMP!!!!!!!!!!!!!!!”

“Aside from the usual problems (elevator that smells like dead body and could plummit down the earth at any moment, freezing cold, burned out light bulbs, broken hand rails, FLOODED kitchen, warped hardwood floors, saying dogs are not allowed and then secretly changing it so that dogs ARE allowed without telling anyone (which contributed to the elevator smell), never returning calls, etc)... Horizon Realty Group is a joke. We have been living there since March 2008 and have had nothing but problems. In 2009 we moved into what we thought was a better unit. After that we lived with a bathroom so infested with mold that the tiles literally fell off of the shower. You could reach your hand through a hole basically into the bedroom. After complaining for four months, they did a joke of a job fixing it (painting over mold does not make it go away). Finally, they recently fixed it "for real" (still not an outstandig job), making us use a bathroom down the hallway for six days. Did you know hallways have to be kept above 64 degrees? Horizon doesn't. Try that at 5:30 in the morning. Oh, and the heat was off in the apartment they were so graciously letting us use to shower, and there were no lights except in the bathroom. Fun. I asked for them to prorate the rent for the six days that we were displaced since this has been ongoing, and I don't want to pay $1000 for an apartment that only half worked (and were given the estimation of 3 days to fix the shower, NOT 6!), and the guy had the nerve to tell me that we shouldn't complain about the UPGRADE they gave us. They also tried to bribe me with a credit if I would renew my lease. Nice. The actual maintenance staff is nice and helpful. The monkeys in the office are not. In order to get this guy to respond to me EVER I had to write one of the nicer realtors and ask why on Earth it took 8 days for a person to answer emails. I guess she finally guilted him into writing me back. He conveniently waited to answer me until the last day that I could pay rent with no penalty instead of the weeks before when I brought the issues up. And by the way, he still hasn't managed to even aknowledge that I brought up a mold problem a zillion different times. It's dangerous. And I will most certainly be posting pictures of the black mold infested bathroom that we called home. Everyone in this building has had problems with mold. Imagine what it looks like between the walls. Run, run as fast as you can!”

“I've lived here for 2 years, and while I cannot say that this is the best place I've ever lived, it is certainly not as bad as these other reviewers say it is! I give the building a B , the management team an A, and the maintenance team an A-plus . What I love most is my private balcony, the on-site fitness room, and the 24-hour security cameras throughout the building. All I know is that if I have a question or a problem, it is always addressed in a timely fashion and the manager always follows up with me. I guess people just use this website to complain, and people like me who have are generally satisfied don't really feel so inclined to post reviews. Oh well, that's my 2 cents....”

“The Landlord, Horizont Realty Group is sueing for $50,000 in damages 4242 N.Sheridan tenant Amanda Bonnen ( was abonnen in Twitter, now "abonen" ) for a tweet that said nothing worse than all the comments here, namely - in a personal tweet "@JessB123 You should just come anyway. Who said sleeping in a moldy apartment was bad for you? Horizon realty thinks it's okay." Read more: http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2009/07/30/BU12190LEL.DTL#ixzz0MpWoiKN4 But Horizont Realty's Jeff Michael said to Chicago Sun-Time ""We're a sue-first, ask-questions-later kind of an organization." I will certainly mind in the future these guys .... There are so many other realtors ... I didn't rate the facilities, because the rating didn't work. So don't take a 3.0 for a real rating, it was the one already filled by the web site ...”

“I have lived here for one year. There are high points, but mostly low points. First, this is an extremely noisy neighborhood. Sirens CONSTANTLY, 10-12 times per day, and often at night. Secondly, the noise level within the apartment building is untenable. I can hear my upstairs neighbors and people walking down the stairs starting at about 5-6am. I think this is due to the hardwood floors and thin walls perhaps. Secondly, the heating system in my unit is a joke. In the living room, hot air blows sideways from the wall, heating only 1/4 of the living room meanwhile the remainder of the apartment is cold. Furthermore, black soot occasionally blew out of the heating vent. I had to have this fixed multiple times. There is a space heater in the bedroom that does nothing to heat the room at all. I have it turned on 24-7 in the winter and my bedroom was still always freezing cold. Secondly there is mold growing in the wall of my bedroom. I called maintenance about this and they literally painted over it. It is growing back a second time. Furthermore, the paint on the corners of the walls chips off quite easily, which i anticipate being charged for upon moving. There has also been drips from my bathroom ceiling which have yet to be addressed. Hot water takes a while in the winter, and the water pressure in the shower is supboptimal. The 'fitness center' has two functional machines, I suggest joining a gym. If it weren't for all these inherent flaws of the bldg/unit, I would not be moving. High points- lots of closet space, nice hardwood floors, reasonable kitchen, great windows. Management was always quite nice, and i found maintenance to be timely. The laundry room is fine, costing $1.50 to wash and 1.50 to dry.”

“I've lived here for almost a year and when my lease is up we are moving out! It was so great at first. cute little balcony, good area. But the longer we lived here the worse its getting. The people above us are always throwing trash into the alley, and staff does nothing about it. The staff is rude and lazy. There was a carbon monoxide alarm going off in an empty apartment for an entire day and maintenance wouldn't do anything about it, i think it stopped because the battery died. The gnats are terrible and i thought it was just us til i read other reviews. They are fixing up the hallways more which is nice but annoying. and they are fixing bricks on the exterior which is making my windows and balcony a total disaster and they aren't cleaning up after themselves. I've had maintenance walk into my studio apartment without knocking. There is only 2 things in the entire fitness room that works and laundry is very expensive. All in All not worth the money!!”

“gross. rude staff, nasty smelling elevators and hallways, refusal to fix anything then charges for it, millions of nasty gnats”

“First few months were great. Quiet place. Now the elevator smells like something died in it. There are gnats everywhere which they will not take care of and I just found a roach they denied came from here even when i showed the dead body. Nice on the exterior but the longer you stay the more scary it becomes.”