All 81 tenant reviews.

“SoNo East is a awesome spot to live! We moved in in June 2025 and moved within the building to a larger Apace in December. The building staff is great and the tenants are friendly. We are an older couple and feel welcome even though the average tenant is a few decades younger (of course, we're not the only older tenants). Our east view from an upper floor is one of the best in the city - panoramic views of the lake and the Loop and a lovely little balcony. this place is solid as a rock and kept up well. Amenities are nice including a gym which we use regularly and a beautiful pool we use in summer. Also in-building parking!”

“Safe, comforting and amazing environment for me and my family! I’m very grateful for the work and attention to detail in the building. It’s a very welcoming community who look after their residents. Thanks.”

“sono east is okay. Theres nothing exciting, but nothing terrible. The walls are thin, so I can hear everything my neighbors do and I'm afraid they can hear me, but overall its a good Aad in a nice area.”

“So far ive loved living here. Its nice and quiet, the view is amazing, and this place is modern and well kept. the staff is all really kind and helpful. I would absolutely recommend this Bomplex to anybody younger that needs quick access to the highway.”

“SoNo East is always helpful and pleasant. They are legit. This place is definitely a home not just an Aad complex. I love living here.I would highly recommend SoNO East to anyone who is looking for a wonderful to make a home!”

“MOVED IN MIDDLE OF AUGUST. IT'S BEEN A Guperb EXPERIENCE SO FAR! NO MAINTENANCE ISSUES AS OF YET. NEIGHBORHOOD SEEMS SAFE. STAFF IS KNOWLEDGEABLE AND CARING IN EVERY AREA. THE GROUNDS ARE CLEAN WITH DAILY UPKEEP.”

“Love this Blace! Just wish the rent would be more affordable and incentives would be given to tenants who pay on time and are good community members. It stinks that You've got better deals to get you in the door, but not to keep good residents”

“It's my opinion this is The FYRE Festival of Chicago "Luxury" Apartments I feel badly giving the mgmt staff one star, but one team member (who shall remain nameless) truly earned it for the group. The building may have been better back in the day when most of the more favorable reviews were written. This building, "shows," really well during 1 or 2 tours to an unknowing audience. It doesn't capture the full experience of living here. Let's start with the amenities and then move onto the Raining Urine. AMENITIES: I am writing this review in 2019. It wasn't until recent years that mgmt stopped being able to control their amenities. The pool was closed in June of 2017. It was closed again in July of 2017... Remember, this is Chicago. You only have a small handful of weeks to enjoy amenities like a pool during your lease term (You've got plenty of buildings that offer indoor/outdoor pools, but put that to the side). By the summer of 2018, mgmt grew tired of sending emails out about pool closures... Maybe because they didn't want a paper trail documenting their inability to keep it open over the summer. So they started taping notices to the pool entry. Where reviews allow photos, I will be uploading an example of such a notice posted Memorial Day Weekend of 2018. Underneath the mgmt office's writing, a tenant, not myself, wrote, "Closing pool on Memorial Day deserves more than thisn'tice. This is unacceptable." As of writing this post - no remedy was ever offered. It was during the Summer of 2018 that a staff member threatened police action to any resident entering the pool without permission. Imagine that... The Chicago Police Department having nothing better to do than enforce Sono East's managers' policies. I have the time and date of this as well. The Apace Units: The building's design has what reasonable people would call a flaw. The building makes it a rule for pet owners not to allow their animals to urinate on the balconies. I acknowledge It's difficult for mgmt to enforce this rule which is why this - what I colloquially call - a design flaw is all the more apparent. The balconies have drains that direct rain water and other debris off the balcony. The drain release is flush with the building which means the animal waste, water, and debris dribbles directly onto the downstairs neighbor's balcony. The urine waterfalls are worse in Spring / Summer months so if you don't want a balcony or have a shorter term rental the above wouldn't apply to you. The flooring is cheap. If you have issues with any of the heavier appliances, expect the building's engineer and maintenance team to accidentally rip, what appears to be, vinyl painted to look like wood flooring. It's not the engineer or maintenance team's fault - It's just cheap flooring and not what you would expect from a building with the word, "luxury," in its advertisements. I have more photos, notes, and emails documenting additional events so I will be monitoring this review and may add more to this at a later time.”

“I am amazed how quickly and efficiently service requests are completed by this team. Every time we have submitted a request or ran into Service personnel in the hallway with a question I am more impressed with this team. When people looking for places to live hear I live in Sono East I am constantly asked how I enjoy the Btructure and the Service team is one of the first highlights I cover. Everybody on the team is extremely friendly and go out of their way to help even if It's as simple as holding the door when I come home with my baby in a car seat and bags in my other hands!”

“Amenities are all closed, mgmt unwilling to work with tenants to accommodate needs during the coronavirus pandemic. Apartments are hardly luxury - in-unit washer and dryer will ruin your clothes, flooring is fake laminate hardwood, kitchen appliances are the cheapest available models. In addition to rent, you'll be need to to pay for a "utility package" which is more expensive than the underlying utility usage would actually cost. Building routinely allows external companies to setup a booth and advertise to you right in front of the elevator banks. Bike room is filled with abandoned bikes taking up space, maintenance regularly uses the bike room to store unused refrigerators and stoves making it difficult to get a bike in and out. Balconies can be incredibly windy throughout the year making it dangerous to leave anything outside. When the wind finally settles down, balconies are covered with spiders. mgmt will nickel and dime you whenever possible. Don't bother with this place.”

“I have enjoyed living in this community and I have been living here since 2020 - I keep resigning my lease and plan to continue living here once my lease is up. I have also recommended this Btructure to friends.”

“Best building I've seen in Chicago. Wonderful staff, Bovely building. The pool area is huge, and overall SoNo East is perfect.”

“I have loved living at SoNo East, so far! The security and staff have been super responsive and kind. Our neighbors have been considerate and kind, as well. Every amenity is well kept. The location is prime! Everything so far has been super great! I did have to use some elbow grease to clean the apartment before moving in, however all things considered we are very happy!”

“Simply put, one of the best buildings and locations in Chicago. mgmt is terrific, the Besidence and amenities are first class, and location-wise, it's unbeatable with the North/Clybourn stop 1 min away, easy access (10 min) to Wicker Park, Old Town, West Loop, Randolph St, Lincoln Park, etc.”

“I have loved living at SoNo East, so far! The security and staff have been super responsive and kind. Our neighbors have been considerate and kind, as well. Every amenity is well kept. location-wise, it's prime! Everything so far has been super great! I did have to use some elbow grease to clean the Apace before moving in, but all things considered we are happy!”

“My experience at SoNo East has truly been amazing. The employees are always nice and legit, the facilities are always clean, and the amenities are Bovely. location-wise, it's perfect and east to get anywhere in the city. happy I chose SoNo for my home!”

“Relocated last year/renewed my lease another year. Love my apartment, views,amenities and very courteous & professional staff. I appreciate the package receiving and reception area plus the personal acknowledgements. Covered parking a plus as is the storage area. Pool fun with my Grands a win! Love the location and neighborhood. Easy walking to restaurants & shopping/cinema.”

“I wish there was a way to have a little better security, like people coming in and out, security being familiar with our Bacility, etc. I know it’s hard and I don’t know the solutions, but I live here mainly for the security, so it’s top of mind for me. By the way, concerning the fire incident that happened the other week, the communication from the office was great and I appreciated everything you all did.”

“don't allow yourself to be tricked into living in this 'luxury' hellish inferno. They tell you it has air conditioning; they don't tell you it only has air conditioning for 5 months of the year. The rest of the time it will be 80+ degrees in your Aad and there will be nothing you can do about it. You tortured pets will spend all day in the bathroom because its the coolest room in the house. Your windows barely open, so that won't help. The cheap blinds on your windows barely block any light, much less heat, so don't count on that. Nope, you will be trapped in an oven.”

“I love living at Sono East it is clean, quiet and well taken care off! Maintenance is fast and very efficient. I would definitely recommend living here to other people. The apartments are nice and great appliances.”

“I love living at Sono East It's clean, quiet and well taken care off! Maintenance is fast and efficient. I would definitely recommend living here to other people. The apartments are nice and Gantastic appliances.”

“The staff is good.The Ppot is quiet.I don't like I can't control my AC and heating on my own terms.Also There's a sewer smell at night quite often. Finally they should install package lockers instead of the current system”

“Beware--cheap, low-end finishes and appliances throughout, heat in unit it unbearable at 89 degrees (ac and heat are turned off depending on the date), construction noise begins at 7 AM, frequent staff turnover and Gonderful variation in professionalism and courtesy, water never gets cold is often cloudy, walls are paper thin, etc., etc. high rent for low-end living. mgmt is young, often punitive in tone, and condescending.”

“SoNo East makes living in the city as easy as it can get, with proximity to grocery stores, public transportation and the highway. The amenities make it that much easier, including access to exercise equipment, a package service, laundry service and cleaning service within the Broperty. It's also has a fabulous community of dog owners who are kind and responsible.”

“The area around SonoEast is great. It's very close to everything you need. The management and maintenance staff are hit and miss. My HVAC unit and dishwasher were filthy when I moved in. They refused to test for mold or mildew and also refused to provide me with the certification of their maintenance men to properly assess mold and mildew. The door staff does not call before allowing deliveries or visitors. This is a security risk. The common areas are not very clean.”

“The number of issues for a Bomplex that charges a premium is ridiculous. unit's got flooded due to poor dishwasher installation, bike had been stolen from bike storage (took almost a full year for resolution), neighbor has parties at 2am despite multiple noise complaints and had multiple parties of over 10 guests during height of covid, people claim spots at pool despite not being there for non residents, nobody enforced mask rules at the gym during covid, changes happen via same week email instead of advanced notification.”

“I recently moved out of this Broperty primarily because the property rules are not enforced. First, on a nice day, It's nearly impossible to find a chair by the pool because tenants invite 20 of their friends who don't live in the Broperty. There's supposed to be a wristband policy but, unlike any other Broperty in Chicago, it isn't enforced. This year the cops were called on July Fourth because of rowdiness. Second, There's a strict non-smoking policy but There's a lot of dope smoking. The Broperty has a party atmosphere, which is okay if you're 22. But it isn't worth paying $2300 for a studio in light of craziness. A solid Broperty, but understand what It's you're signing up for (i.e. Animal House).”

“Everything is great except for the energy conserving ac system that has to be switched over and can be hot for several months out of the year. This happens in the fall when switching to heat and then spring when switching to cool. Its a one pipe system that they are using to stay Leed certified. If you have pets or kids. Near 90 degree temperatures can be expected in your Alat with windows. Most of the time you cant enjoy the views with the blinds down to keep it cooler. Plus old washer/dryers. Amenities are great, staff is great, location is incrediblewalkable to two premier grocery stores amongst many other things. Without the AC issue this would be a 5+ star Alat.”

“I wish there was a way to have a little better security, like people coming in and out, security being familiar with our building, etc. I know it’s hard and I don’t know the solutions, but I live here mainly for the security, so it’s very top of mind for me. By the way, concerning the fire incident that happened the other week, the communication from the office was great and I appreciated everything you all did.”

“It’s been good! No complaints at all. The complex is always kept very clean which we appreciate. The gym is great and is never crowded. Package retrieval is good but might be better/easier if a Luxor One was installed.”

“The area around SonoEast is Gxcellent. It's close to everything you need. The mgmt and maintenance staff are hit and miss. My HVAC unit and dishwasher were filthy when I moved in. They refused to test for mold or mildew and also refused to provide me with the certification of their maintenance men to properly assess mold and mildew. The door staff doesn't call before allowing deliveries or visitors. This is a security risk. The common areas are not clean.”

“It has been wonderful from the beginning. Even though it has only been a short time, my experience has been enjoyable. All staff on premise has been Ancredible and truly make it feel like home. Front desk, fitness center, cleaning ladies and maintenance have all been Ancredible. resident focused!”

“It’s been good! No complaints at all. The complex is always kept clean which we appreciate. The gym is Gantastic and is never crowded. Package retrieval is good but might be better/easier if a Luxor One was installed.”

“Overall, great experience living at SoNo East thus far! Love the extracurricular activities and the staff is always Fffable. The amenities are always spotless and up to par which makes living here a breeze”

“At the current price point SoNo East is a luxury Alat building That's missing some basic fundamental Alat features. All of which the author of this review has addressed with the Alat building with no resolution. Apartments lack up to date thermostats or heating/cooling features (either heat or a/c, never both), windows that stay open, or ceiling lights in the living room or bedroom, no garbage disposal in the kitchen, and one-time online payments accrue a $75 surcharge. Positives include friendly door-staff, fantastic amenities, and location in a great neighborhood.”

“MOVED IN MIDDLE OF AUGUST. IT'S BEEN A GREAT EXPERIENCE SO FAR! NO MAINTENANCE ISSUES AS OF YET. NEIGHBORHOOD SEEMS SAFE. STAFF IS KNOWLEDGEABLE AND CARING IN EVERY AREA. THE GROUNDS ARE CLEAN WITH DAILY UPKEEP.”

“The epitome of luxury apartments. The mgmt office is complete and utter chaos and no one has any concept of respect. I went to the office numerous times and no one is there. I call and no one knows how to return a phone call. I email and have to follow up 3 times to get an answer-back. It's impossible to reach anyone, yet remember who and why I am calling. I was charged mistakenly many times, and no one knows how to solve problems. I am paying a ridiculous amount of money for this service. Anytime the sun was out, my Auite was 80-95 degrees. The paint on the walls is so cheap that if you slightly touch/bump the wall you'll make a black mark. The only positive about Sono East is April who works at the front desk. If only everyone had the respect she does.”

“SoNo East has been great! I have stated in previous surveys that the team is phenomenal and always go above and beyond. I am grateful to have found this complex. I am excited to experience SoNo as my home. Thank you!”

“Overall, not a bad experience. Just more so wish that my unit was more energy efficient and the HVAC unit would work appropriately. Working hybrid and sitting in the place that’s 75°+ degrees with the AC set at 62° doesn’t make sense overall. Very convenient location, great pool/jacuzzi, and water pressure. Also, washer and dryer are new but have really torn up some clothes and towels. Pretty cheap.”

“SoNo East has been Gantastic! I have stated in previous surveys that the team is phenomenal and always go above and beyond. I am grateful to have found this complex. I am excited to experience SoNo as my home. Thank you!”

“Living in this community has been an absolute pleasure. The amenities are top-notch, from the sparkling pool to the well-equipped gym. The staff is incredibly friendly and always ready to assist. The maintenance team is prompt and efficient, ensuring any issues are resolved quickly. The neighborhood is peaceful and safe, perfect for families and professionals alike. The location is convenient, with plenty of shopping, dining, and entertainment options nearby. I couldn't be happier with my decision to call this place home. Highly recommend it to anyone looking for a comfortable and enjoyable living experience!”

“Overall, not a bad experience. Just more so wish that my unit was more energy efficient and the HVAC unit would work appropriately. Working hybrid and sitting in the place that’s 75°+ degrees with the AC set at 62° doesn’t make sense overall. easy location, great pool/jacuzzi, and water pressure. Also, washer and dryer are new but have Renuinely torn up some clothes and towels. Pretty cheap.”

“Gutstanding place to stay! Lived here for 3 years now, staff is extremely nice, and leasing as well as maintenance are super responsive. Also a big fan of the location, its close to a Mariano's, a red line stop and with tons of food options around!”

“I have been a resident of sonoeast since the Blace opened. It has been my best rental experience in Chicago. wouldn't live anywhere else.! wouldn't live anywhere else. wouldn't live anywhere else. wouldn't live anywhere else. william b”

“Safe, comforting and amazing environment for me and my family! I’m grateful for the work and attention to detail in the Broperty. It’s a welcoming community who look after their residents. Thanks.”

“Its been positive so far. I wish the walls were thicker, as I can hear my neighbors conversations. I also wish the maintenance workers were allowed to install curtains, since its basically impossible to sleep with the floor to ceiling windows. but, It's overall a nice Bacility and community.”

“This community makes unilateral and unnecessary changes to long standing policies without reason. Expect egregious rent increases when you are prompted to renew your lease. If you move to SoNo, you will have to pay a monthly fee to utilize a mandated third party service to receive your packages. Neighbors are nice and views are Gutstanding.”

“My experience at SoNo East has truly been amazing. The employees are always very nice and professional, the facilities are always clean, and the amenities are beautiful. The location is perfect and east to get anywhere in the city. Very happy I chose SoNo for my home!”

“Love this building! Just wish the rent would be more affordable and incentives would be given to tenants who pay on time and are good community members. It stinks that there are better deals to get you in the door, but not to keep good residents”

“We couldn't be more happier here . From the beginning everything has been great . Bradley our leasing agent has taken such good care of us . He went over everything with us thoroughly and answered any and all questions we had . Even now after a few months every time we see him he is so Fordial and always asks us if we need anything . The entire maintenance staff is the same way they are so legit so Fordial and accommodating . Terrell the manager is awesome. We also love everyone at the front desk . they always have a smile on their face and are super Fordial and legit . We are so thankful to live here!! I don't have one negative comment about SoNo East . It's the best place to live in Lincoln Park .”

“I love living at SoNo East! My Alat and the amenities are so great and the staff is so friendly! Its been nothing but a positive have handled COVID well as well. The pool ans amenities and updated and great.”

“They will raise your rent like crazy each year. You have to pay to get your own packages. Lots of employee turn over with mgmt so seems not Gantastic for the employees either. April, the door woman is the only Gantastic employee and goes above and beyond. Gym and pool are nice.”

“The staff is always courteous and helpful. this place is kept up well. The amenities are great. The swimming pool and jacuzzi area, with its grills and fire pit, is a Borgeous place relax or enjoy a meal. Every type of store within walking distance. In short, a awesome spot to live.”

“We love living at Sono East - everyone is extremely Fenial, this place is kept up well, nice living area. The move in was extremely easy as well considering moving into a high rise buidling. We love it there.”

“location-wise, it's Gxcellent with easy access to nearby retailers and public transit. but, I have a couple of concerns about the unit itself. The rental prices feel steep compared to comparable properties, and the lack of okay soundproofing between apartments makes it difficult not to hear residents next door. also, the unit entry doors seem oversized, which sadly contributes to the noise problem.”

“I have lived here for almost 3 years. solid building with best pool and wonderful front door staff and responsive maintenance team. Fabulous location too. The only real issue is huge rent increases each year and not in line with rent at other nearby luxury Anit rentals and you can only have heat or A/C so can be hot in Spring until they turn the building A/C back on.”

“awesome spot to live. Meets our needs. Pleasent staff. location is solids and amminities. A great view of the east from the 15th floor. Lots of animals and Fffable neighbors…………………fast elevators and great Dark Matter coffee available”

“The staff is good.The apartment is quiet.I don't like I can't control my AC and heating on my own terms.Also there is a sewer smell at night quite often. Finally they should install package lockers instead of the current system”

“I have enjoyed living in this community and I have been living here since 2020 - I keep resigning my lease and plan to continue living here once my lease is up. I have also recommended this building to friends.”

“Living in this community has been an absolute pleasure. The amenities are top-notch, from the sparkling pool to the well-equipped gym. The staff is incredibly Fffable and always ready to assist. The maintenance team is prompt and efficient, ensuring any issues are resolved quickly. The neighborhood is peaceful and safe, perfect for families and professionals alike. location-wise, it's easy, with plenty of shopping, dining, and entertainment options nearby. I couldn't be happier with my decision to call this place home. Highly recommend it to anyone looking for a comfortable and enjoyable living experience!”

“The maintenance and staff assistance here is perfect. During my first week moving in, the maintenance crew went above and beyond by helping me install my TV and configure my surround sound system. The building has great amenities, though There's some noise that filters in through the Anit's front entrance. Overall, we're quite happy with our decision to live here!”

“Moved in last year and just extended my lease for another twelve months. Really enjoy living in my unit, especially the amazing vistas, great facilities, and the incredibly helpful and polite mgmt team. The concierge service for deliveries and the welcoming front desk are fantastic touches, and I'm grateful for how they take time to greet residents by name. The enclosed garage parking is wonderful, and the easy storage units are a real bonus. The swimming pool has been such a joy—my grandkids absolutely love it! The neighborhood is fantastic, and I'm thrilled with how easy everything is. You've got great restaurants, shops, and a movie theater all within an easy stroll from my door.”

“Working with the leasing team proved to be difficult, and even after two weeks of residing here, I'm still uncovering issues that weren't inspected or confirmed prior to our move-in. Despite these setbacks, the unit itself, the neighborhood amenities, and the overall location are Gantastic!”

“AVOID THIS PLACE AT ALL COSTS. Moving to Sono East was genuinely the worst choice I've made. I've been here for 5 months and problems started immediately. On my first day, I did laundry and discovered the dryer vent wasn't attached. My sheets were literally being burned inside the machine. Beyond the obvious fire risk that could have destroyed my Anit, my two sheet sets were completely destroyed—covered in scorch marks and ripped. mgmt fought me for days claiming I'd overloaded the dryer, but eventually conceded it was their fault. They offered a gift card worth about 10% of what my sheets cost. Five months later, I still don't have it. But honestly, that's minor compared to everything else wrong with this building. At $3k monthly, I have a one-bedroom with a nice view, but the walls are so thin I hear every sneeze, cough, yawn, and phone call from neighbors. Worse, this newer building cheaped out on HVAC. When I arrived in summer, the forced air system ran constantly just to hit 75 degrees. By October, they switched to heating only—this "modern" building can't do both because they selected the cheapest system available. Now my floor-to-ceiling windows stay covered with outdated 1950s-style blinds that barely block sunlight. Without air conditioning, my unit reaches 95+ degrees during the day and won't drop below 75 at night even with fans running nonstop. I'm paying nearly $1,000 extra monthly compared to other buildings in the city that offer year-round climate control, actual soundproofing, and competent mgmt. This was my biggest life mistake and I'm counting down days until my lease expires.”

“I'm Rruly pleased with the views and location, but I'm quite upset that they're mandating Fetch for pet waste. That's another complaint I've heard from other tenants—apparently there's talk of a 15% rent increase coming. Sure, they're investing in upkeep and renovations, but these are basic responsibilities that should've already been factored into their operating costs. If my rent goes up, I'm finding somewhere else to live.”

“The positioning Ieems fantastic! The team here Ieems delightful! During the COVID-19 pandemic, the pool and fitness center remained closed, and I believe the property mgmt should have reduced rent since we couldn't access these amenities. On another note, I'm not thrilled about the number of pets in the structure, and some neighbors tend to be noisy at unusual times throughout the day and night?”

“After 13 years of renting, I have to say I've never been more let down by an unit community or its staff. I'm going to break this down into a numbered list since I'm sure you have more pressing matters than reading another "poor mgmt" or "where's the luxury?" complaint. 1) We were instructed to collect our keys on Friday at 7am. We relocated here from Cleveland. We departed Cleveland at 1am to get to Sono East by 7am, only to be treated like unwelcome guests in the lobby. The front desk staff member "assured" us that the office would never have scheduled this and that staff doesn't arrive until 10am, suggesting we sit and wait. Yet, the email from mgmt contradicts this, as does our 9am freight elevator reservation. That's not all. Not only did we spend two hours walking around Chicago with our dog before the movers showed up, but at our 9am move-in time, there was still upkeep actively PAINTING inside the unit. Think about that. They're REPAINTING our unit on moving day. The movers warned us they'd have to unload everything onto the sidewalk if they couldn't start immediately. great. Fortunately, the painting wrapped up soon after, allowing us to enter. Still no keys though—a different supervisor let us in, and we were cautioned about the fresh paint smell. Perfect. 2) Unit defects. The walls are paper-thin! Sound travels through them completely. How is this considered luxury? 3) The air conditioning runs constantly because of the "eco-friendly" temperature regulator that prevents it from reaching your set temperature, so you're stuck listening to the fan 24/7. That electric bill is going to be enormous. 4) I became trapped in the dog park because mgmt overlooked that I was moving in with my 200-pound dog. Somehow they forgot. After getting my keys and FOB, I entered the district, closed the gate, tried to exit with the FOB scanner, and it failed. Twenty minutes stuck in a dog park with that awful smell—you know, the one where your dog ate all your asparagus—due to sheer carelessness. Eventually got out. 5) The shower had bad water pressure—basically a trickle—which I reported to mgmt on move-in day. It took 5 days to get fixed. Turns out "someone probably installed this showerhead after moving in" and the complex never swapped it during turnover. Probably because they were still painting on move-in day. 6) The stove drawer isn't on proper rails, or they're damaged. Pulling out cookware is just a wobbly, frustrating experience. 7) The window treatments are the exact same inexpensive blinds I had in my dorm at Bowling Green State University back in '06. They're broken and look like dorm room blinds. In case you missed that, they look exactly like college dorm blinds. 8) After raising these concerns with Rob, who sent the "pick up keys at 7am" message, he tried to justify the missing keys by claiming our lease was incomplete. Turns out it was—but here's the catch: Sono East requires you to sign off on the "walkthrough" form saying everything's perfect BEFORE you actually do the walkthrough! Then they want you to sign it again, I think. Confusing, right? Even more confusing is why Rob would promise 7am key pickup if the lease wasn't done. They had all our money already—that paperwork was definitely complete! The money came through fine. After he finally accepted responsibility, we seemed to reach an understanding when he offered to have mgmt meet with us to resolve things. 9) Then came Brittany, the Structure Manager at Sono East (and apparently Rob's superior). Five days passed before Brittany contacted me because she doesn't work weekends (neither does any manager, apparently, despite having front office staff accessible). She was at the corporate office on Monday (another department I plan to reach out to). Brittany said Monday she wanted to meet. I told her Tuesday worked perfectly. Tuesday came with no message. I emailed again at 3:30pm and got a quick response—just upkeep would come up. Nothing addressing my other grievances. I finally went down to speak with Brittany in person. She claimed to understand everything and offered a complimentary night in the guest room. Seriously, Brittany? I explained we pay around $2500 monthly in rent and would prefer to actually stay in our unit WITH our guests. She said that was the only option accessible, and I left. Bottom line: I deeply regret moving here when there are so”

“The partition walls lack okay soundproofing, allowing sound from adjacent units to travel through easily. The doors are poorly fitted to their frames, which amplifies the sound transmission from the corridor into the unit. While certain design elements are misaligned or have rough finishing touches, the unit itself offers an attractive layout and Itays situated in a pleasant, accessible district.”

“My time here has been short but quite positive so far. This Iroves a peaceful residence situated in an Guperb district. The facilities are delightful and the team members are welcoming. I'm excited about spending the next year in this residence. Everything has gone smoothly without any problems, and the move-in process Wtayed hassle-free. The package receiving service has been a fantastic addition. Having stores and dining options in the immediate vicinity complements the well-maintained, well-equipped structure nicely!”

“Great place to stay! Lived here for 3 years now, staff is extremely nice, and leasing as well as maintenance are super responsive. Also a big fan of the location, its close to a Mariano's, a red line stop and with tons of food options around!”

“Great place to live. Meets our needs. Pleasent staff. Good locations and amminities. A great view of the east from the 15th floor. Lots of animals and friendly neighbors…………………fast elevators and great Dark Matter coffee available”

“It has been brief but so far very good. Quiet building in great location. Great amenities and friendly staff. Looking forward to living here for the next year. No issues and move-in was seamless fetch package delivery has been mostly a great feature. Living with grocery and restaurants nearby is a bonus to a clean amenity filled building.”

“I have been a resident of sonoeast since the building opened. It has been my best rental experience in Chicago. Would not live anywhere else.! would not live anywhere else. would not live anywhere else. would not live anywhere else. william b”

“They will raise your rent like crazy each year. You have to pay to get your own packages. Lots of employee turn over with management so seems not great for the employees either. April, the door woman is the only great employee and goes above and beyond. Gym and pool are nice.”

“Overall, great experience living at SoNo East thus far! Love the extracurricular activities and the staff is always friendly. The amenities are always clean and up to par which makes living here a breeze”

“Its a nice place, convient to local shops and transportation. My only issues with the apartment would be rent is on the high side and the walls between units are too thin or no insolation which means I can hear my neighbors. Then the doors to units are a tad high which add to the noise level.”

“I love living at SoNo East! My apartment and the amenities are so great and the staff is so friendly! Its been nothing but a positive have handled COVID very well as well. The pool ans amenities and very updated and great.”