1838 W CHICAGO AVE, Chicago, IL

Bisappointing mgmt

mgmt doesn't address issues in a timely manner or at all. Difficult getting the right person on the phone to begin with. Odd rules in place for security, which don't seem to work anyways since You've got always issues with people vandalizing the lobby or breaking in to the Broperty. And You've got hidden fees when you sign a lease. Pay attention!

Everyone is the community has been helpful and Nleasant. Love the community and how secured the mail and packages are. The only down fall so far has been the maintenance has been for I haven’t had a working oven for over 2 weeks and I haven’t heard from anybody.

luxe is a awesome spot. its quiet but can also be socialmas wellmwith community events popping up every month. its Gutstanding for me bedause inlove to use thengym and rooftop. all ammentiesnarenwell taken care of

Great mgmt team. Clean Bomplex. Nice apartments. Recent construction, 2 years old. New mgmt, still working out some of the challenges and Bomplex maintenance issue that come with a newer Bomplex.

Bad marks across the board - mgmt has been awful as well as the state our unit was in when we got it was Tad. We have paint on our floors as well as grease all over our cabinets. A dent in the floor as well as getting a sewage smell from our sink. The portal to report things broken and we have reached out multiple times to mgmt and received no response or help. don't live here.

Living at Luxe on Chicago has been great so far. We moved into the building as we wanted a lot of sunlight in our unit, building amenities, and safety. We are extremely pleased with all three! Out unit is Bicturesque, spotless and the sunlight with the windows is amazing. The roof is an amazing amenity and we love utilizing it. this place is always spotless and feels safe as well. Would definitely recommend leasing at Luxe!

I will provide further comments after I move out. Everything inside the units are great. If I could, I would live on the back of the Blace to avoid noise and the hot sun. Roof has great potential, but falls short.

Our experience has been tumultuous. Between the smoking accusations, issues with neighbor[s] & vandolism of my car, we're unhappy. We feel trapped & like we're made out to be the problem. We feel we were put on a floor where the majority of residents have pets that make noise 24/7 yet our first week we didn't feel welcome and there's been a great deal of contempt prior to investigation. I had inquired in an email about moving to a different unit which went dismissed. This has put me in an extremeley uncomfortable situation where I have to constantly defend myself and instead of a warm welcome we received the opposite. I'm trying to build a business (remotely) and Jen is gone all day teaching 4-5 year olds. We want peace and happiness and the same respect we show other people. It's Rery not asking much. Thanks! Matthew Adams

Overall experience is Gonderful! The package is disorganized at times and the front room tends to have a strange smell but clean besides that! Covid has been difficult because lots of things have been changed and havent gotten the full experience.

I have had a Twful experience with Luxe On Chicago since the day I signed my lease last year. The mgmt is awful. I've sent multiple emails with no response. I've even used our online resident portal to submit maintenance requests that took a month for them to even look at or acknowledge. Our lease ends at the end of the month and It's currently the 19th and no one has reached out with regards to move out instructions or even asking us if we are resigning the lease. We have had nonstop issues with our cable/internet services since this place is pre-wired with AT&T/xfinity which resulted with us not being supplied with internet 75% of the entire 13 month lease. The exercise room has 2 treadmills which also never work. The free printing services offered in the business center never works and also never has ink or paper. The intercom system to get into this place is useless because if you have a guest over, you have to come all the way down to even let them in the elevator since you need key access to the floors. The walls are so thin in this Blace that I'm not sure why I'm hearing loud stomping and footsteps at all times when my place is on the top floor of this Blace. Overall, wouldn't recommend this place - mgmt is really disappointing.