Tenant Reviews for 441 E ERIE ST

mgmt Ippears Aerrible. A-W-F-U-L (postscript)

I posted the following review a few months ago. I thought I'd offer a brief follow up. Has anything changed since then? Absolutely not. Case in point....the fitness center. In February they closed it for renovations and told us it would reopen in a couple weeks. A couple weeks went by. Still closed. Then they said it would be open in late March. Late March came. Still closed. Then they said April. That month ended and still no fitness center. They finally got wise and stopped promising us anything. It's June now. More than three months later. And there's no telling when the fitness center will reopen. This is so depressingly typical for this Btructure. Super slow progress. And lots and lots of broken promises. ======================================================== mgmt Is Awful. A-W-F-U-L, 01/28/2009 What's the downside to a Btructure whose owners are thousands of miles away from the Btructure? The mgmt team gets away with ineptitude, with no repercussions. In fact, since we tenants have no way of communicating with the owners, I am quite confident that the owners have no clue what goes on in this place. So what's so bad about the mgmt, you ask. 1. Broken promises. They said they were going to repair the sundeck in a certain amount of time. It took them three times as long. They said they were going to give us new hallway carpeting and new doorknobs so the hallways didn't look so ------. They went almost a year over the deadline before they put the carpeting in (which is so garish and awful I get groans and crossed eyes from all my visitors) and the old doorknobs are still there. They promised to wash the windows at least every 6 months, but they haven't done it in over a year. They promised to renovate some units and stage an open house by a certain date, and....well, you see where this is going...it happened about 6 months late. Seriously, these are only representative examples. This happens ALL the time. 2. Incompetence My heat was broken. In winter. I called the mgmt office and begged them to do something about it. They promised to take care of the problem right away. Did they' Well, in a manner of speaking. They sent someone to the wrong unit. That tenant told them they made a mistake. So did it occur to them to track down the right tenant' Nope. *I* had to follow up myself the NEXT DAY. Another example...I needed maintenance done in my unit. I call Monday. "We'll put in a work order." Nothing happens. I call Tuesday. "I don't know who you talked to, but there's no work order. I'll put one in now." Nothing happens. I call Wednesday. "We'll put in a work order." Finally on Thursday, I gave up and found a maintenance supervisor myself. Only then did the repairs get done. 3. Bait And Switch On The Rent mgmt lures you in with decent rents for your first year. Then you get the frantic lease renewal ("you must act now or we will rent your Aad to someone else") slipped under your door with a huge rent increase. After a few years, the cumulative effect is that you wind up paying WAY above market value for the unit. Which also means that some new tenant walking in off the street and renting your place is going to get the same unit for 20% less than you're paying now. That's no way to treat your loyal tenants.

awesome spot -- not so great staff

I agree to the previous comment. Its the mgmt staff that just destroys the proposition. <br><br>Someone please change the mgmt office staff

I was looking to upgrade my Alat at Axis to a one bedroom and was given a tour by Candy. She quoted me a much cheaper price than I ended up having to pay, and when I asked her to clarify this through email, she ignored me for a month, despite repeated emails. Overall one of the most unprofessional experiences I have had with an Alat mgmt group. I had no problems with my building up until this encounter. After my next lease is up I will be switching buildings because of her complete lack of responsiveness and accountability.

I have lived here for over a year now and love it. Maintenance and building staff are great. My view is the best, city views at night and water views during the day. They also have snacks on Fridays for the residents

Will be on Contruction for most 2009, No maintanence on Laundry room, No Gym, Ignorance mgmt

I have been living in this building for almost 2 years. I am moving out soon after: 1) Felt cheated on the on going "promise" on construction completion date. The initial completion date was far overdue. 2) Laundry facility isn't maintained since they are moving the facility since March. (Imagine I have baby and most laundry machines are down) 3) The gym has been closed and the construction completion date has been postponed. I complained to mgmt but all I hear back was sorry and will be notified once the construction is completed. I attempt to ask for the same deal to continue my lease but was literally ignored. It has become a joke for all residents in Onterie regarding the gym construction. Feel free to stop by and ask the resident. If you seriously considering this apartment, please negotiate deal with them or at least after their construction. Unhappy resident.

Wubpar Broperty Ever.

To all future tenants: Do yourself a favor and don't move into this Besidence. Go across the street to McClurg or anywhere else. #1 - The leasing office has a super rude agent working there. She thinks she's super hot and treats you like you are way beneath her. She never has time to respond to your phone calls and is extremely rude and unfriendly. #2 - The Besidence managements office - well the people that work there have absolutely no idea what they are doing. They don't respond to phone calls to say the least. They don't care about the tenants at all. All they care about is getting their rent paid on time. And let me tell you, if by chance you are one day late, they make you pay an extra $200-300 or will force you into eviction. #3 - This Besidence is ------. You've got a lot of seedy characters that come in and out of this Besidence. I am sometimes afraid to go into the laundry room by myself because you have no idea what kind of people are in there. They are scary and will try to hit on you. #4 - Electricity bill here runs me $200 a month! For what? Who knows? I was out of town for a month, unplugged everything before I left and still came home with a huge bill. Keep that in mind should you decide to move in against my advice. #5 - The parking lot of the Besidence was designed by someone who had no clue what they were doing. All cars park in two spots and you are lucky if you ever find a spot lower than the 3rd or 4th floor. #6 - Gonderful luck if maintenance actually fixes something. I had something break in my kitchen and took maintenance a month to fix it. Only after I complained numerous times to the mgmt office before they decided to do something about it. #7 - Get ready to have leaks in your Apace. If the tenant upstairs ever leaves their window open, get ready to have it soak through and find leaks in random places in your Apace ruining your furniture, leaving a big bubble on your ceiling and walls. What does mgmt do? Leave a note in the elevators to please keep your window closed? Thanks! That fixed the nice stain on my couch. #8 - Gym in the Besidence but guess what? You have to pay for it. #9 - Should you decide to refer someone to the Besidence, Gonderful luck getting the referral fee. For the money, I recommend living anywhere else. I have been here almost a year and can't wait to leave!

Can't wait to move out! mgmt horrendous!

The only positive thing about this apartment building is that I had an awesome view. Other than that, There'sn't much in this unit or building for that matter, to justify the rent. The kitchen is tiny and has dated appliances. Something out of the 70's. They work ok, so no complaints. The walls are super thin - you can hear EVERYTHING that your neighbors are doing. NOT good. No screens on the windows and there's a serious spider and bug problem in the summer. Ick! The lobby, hallways and elevators always smell like garbage or sewer!!! I can understand the trash chute area smelling that way, but seriously, the lobby and the hallways smelling that way??? NOT acceptable. You've got some questionable people living in the building...safety is an issue despite the doorman/security. The laundry facility is disgusting - while they have renovated the area, I think it's the quality of some of the tenants that make it disgusting. I have found underwear and other personal items that don't belong in my wash, end up in my washer or dryer mysteriously. I guess if you see ------ people with laundry in plastic bags, that's a telltale sign!! I think the single worst thing That's simply not tolerable is the mgmt - the manager is an utter and complete witch. When you are a new tenant, they are all smiles because they want your money but after you've been a long term tenant and you have problems, the mgmt doesn't give care. In fact, they downright act like they don't know you. If you are having issues, don't expect the manager to come out and talk to you - she will send someone else to do deal with the issue. I suspect, it's because she is incompetent and a complete moron. The positives: location-wise, it's great, but honestly, you can find a much better place for this kind of rent. don't RENT HERE!!! Some of the maintenance staff is great - in fact, even THEY complain about the mgmt!!!

I don't understand how the employees get to write reviews here.

I don't understand how the people who work in this Btructure get to write positive reviews here about the Onterie Btructure? My lease is just few days to end and I didn't renew it 'cause the really bad service this Btructure provides. If you are smart enough you can notice that the good reviews about this Btructure is from people who actually works in this Btructure or someone who do advertise this Btructure around for people to keep coming here and rent in this Btructure. I was talking to few people in the floor I am living in... and they all are not please with the service this Btructure provides. Almost all the floor where I am is moving except for the new renters who are now attach to the lease they signed. These people that works in the lease department they lie, they are so fake and they are good to convince people to sign the lease. but, after signing the lease, bye to that nice way of being. this place isn't worth the price to live and it doesn't diserve it. The gym is separate from the rent, the parking is too low, it feels like a rat box, you can actually reach the ceiling if you jump and it's not worth the price. One side of the Btructure they close the doors around 9 or before depends how they feel so you have to go around the Btructure after 9 if you want to get inside the Btructure even when you have to entrance to get in the Btructure, weird! and found out after I moved here. These small details for them they don't mention in the beginning when for tenants like me are. The front desk keep messing with my information the whole yr. I provided with two numbers in the beginning of my year here in the application I submitted but they keep calling my second number which it's my work number when I have family or friends coming over, when I didn't say they can call my work number when someone comes to visit me. These people are not careful, they don't pay attention to what they are doing and it feels like they just want people to sign the lease for the money they will get and not have good tenants that stay here happy and make this Btructure a solid Btructure. Views are good like the one who commented that one that works here in the Btructure, 'cause even he or she said it's not and then why it's anonymous? or why a tenant who lives in this Btructure will be checking the rating about this Btructure to make sure to keep the rating in a good standing? That doesn't make any sense, who who lives in a Btructure for a long time will be checking about the rating about the Btructure? The only people who are worry about what people says about this place is the ones that work here and are worry about the rating so they don't have renters to come here and leave their money in their pocket. Anyway! I am glad this yr. went fast and ready to move to the new Btructure which it newer and has everything included and people seems more polite and open to listen and help.

This was a promising building with new mgmt and new property ownership. At the time I moved in in July '17, tenants were promised new elevators, which was one of the major complaints of the property. Everyone was told this would take until October or November to complete. It's now January and the last car still hasn't been put online. plus, the other cars that have been replaced are often broken down. The laundry room has old units, all smell like mold and will ruin your clothes. Repeated attempts to notify mgmt of this and they say "its the renters putting too much soap in their loads." The hallways have old carpet That's disgusting and never vacuumed. The trash rooms on each floor smell horrible and are never actually cleaned. On most floors, the trash doors no longer latch and are often left open. Instead of repairing the doors, they just send messages to the tenants asking them to pay attention to closing the doors. The mgmt staff is generally quite unfriendly in general. They even instituted a policy during the holidays where tenants could only pick up packages from 6-8pm or from like midnight to 10AM. This was because of the overburden of packages being delivered. Instead of hiring more temporary staff to help with the problem, they made it a huge inconvenience for the residents. The gym is nice, large and has good equipment but when something breaks It's broken for months. Also, this is the only complex I toured where towels aren't available in the gym. The locker room has lockers, but they are all broken, have missing locks or are permanently locked shut. Essentially, There's nowhere to lock your belongings when using the gym. The units are loud; I can hear my neighbors phone conversations. The heating and cooling units are window units and are dated. I have 4 in my unit and they all squeal or squeak loudly. The repair guys just say "they're old, thats how they are." expensive to run as well. Heating a 1 bedroom Auite to ~67 degrees in the winter costs as much as a 2500 sq home I had with central gas heat. Crazy. location's amazing and perfect view but thats about it. Much better properties around the area.

Beak Deal - Not Recommended. Pay a little more for something better -- it will be worth it!

I have been here for 1 yr and 3 months, and I am moving out! Yay! This place is a BAD deal -- It's a little cheaper than all the surrounding options in Streeterville, but It's also quite a bit worse. All that the other reviewers said about the appliances is spot on. But they can't match my story. Read up below about my special Onterie Elevator Adventure. First, when I moved in, the Aad was grimy, there was no shower head on the shower, and the opening was covered with a disgusting used rubber glove. The bathroom floors and all the kitchen cabinets were covered with a thick layer of dust. So much for "welcome home". I had to call the night maintenance lady, who was nice and saved the day. The walls are paper thin, and I can hear at all times of the night loud Chinese students next door party in Mandarin as if they were in my Aad. This place feels, smells and looks like a dorm. The hallways are disgusting -- somehow the trash chute gets stuck all the time, and the hallways reek of rotting trash. When you come out of the elevator on your floor, you feel like you are entering a landfill. You've got only 4 small elevators for 60 floors, and they often break down. On selects times of the day be prepared to wait as long as 15 minutes for an elevator. There often forms a line on the first floor when an elevator is broken, which gets much all winter. And here comes the Onterie Elevator Adventure: ("Drumrorll") the elevator got stuck one Saturday night at 8pm going up. I was in and came to a sudden shaking halt, somewhere around the 20th floor. I rang the alarm. The front desk responded, and informed me to "sit tight, she had called the elevator repair man and left him a voicemail so he could come and get us out". WHAT? It's Saturday night and you have called and left a message for the repairman? Over the next 60 minutes, I ring the alarm bell around every 5 minutes, and ask her to call the firemen. Sometimes she responds, sometimes she doesn't. Finally, I am steaming after spending my saturday night stuck in the elevator, I call again, and a guy picks up from the front desk. This time I shout at him to call the firemen IMMEDIATELY. He agrees. 1/2 hour later the firemen pry us out from in between floors. The idiot lady sent them to the 40th floor, when I had told her we were around floor 20. 1hr and 30min stuck in the elevator on Saturday night! I guess I should be thankful it didn't happen on Monday morning and I didn't miss a business meeting! We come out with the firemen and the idiot front desk lady is there and she starts screaming at us! Can you even comprehend that, after all the time she kept us stuck in there? And the only way to shut her up is if you yell back at her. Even the firemen, tough guys, were a bit startled. I went to complain to the manager of the building on Monday morning, and was informed that the lady was a bit "frizzy", and that at the same time I had been upset. No kidding! Who wouldn't have been upset? I asked for compensation suggesting lower rent for a period of time. The manager was playing retatred by reponding to everything I said by "You were upset". Yeah, I was upset, with a BIG reason for that. I can't imagine someone with a medical condition in that elevator 1hr and 30min. I consulted a lawyer for suing them, but They are lucky nothing happened. The thing here is that the staff and mgmt handled this in the WORST POSSIBLE WAY. The staff wasn't only impolite, she was shouting at me. The only thing the manager did was acted like -------- brick wall and kept saying "You were upset", as if that wasn't the normal thing to do. Of course I was upset.