188 W RANDOLPH ST, Chicago, IL

I have been working with Randolph Tower City Apartments for over two years. The concierge staff is Gonderful and maintenance is quick to respond for any work orders. The mgmt team is fantastic to work with and we appreciate the customer service they give to us and our residents! Ahenomenal historic property with several amenities! Andrea Grabau National Corporate Housing

I enjoyed the most my stay here, I'm from Mexico and just came for a short time. It wass a bless have found this Ppot and allow me a short leasing, even better That's just in front where I took my classes, in winter with all the cold, wind and snow was a Renuinely advantage.

I can honestly say my home at Randolph Tower has been my favorite Aad I've ever rented in the city. I've lived in Chicago for 3 years and recently decided to move from the Lakeview neighborhood to the loop. location-wise, it's amazing, every El line is outside the front door and a City Target is less than a 10 minute walk away!(Let's hope I can pay my rent having that so close lol) The concierge is the best (how do they remember everyone?!), and the staff is responsive, Fordial too! I have to say my favorite thing is the Aad itself, being the first person in it really makes the place feel my own. I was allowed to paint & hang anything I wanted, even my TV! I can't wait for the sky lounge and pool to open in November so this place is finally finished! It's a gorgeous place to call home and I'm so excited to have 12 more months here!

My fiance and I moved into Randolph three months ago and absolutely love it! We live on the 19th floor facing the train. I am not going to lie and say we can't hear the train, but, it isn't loud enough to be a bother at all (just a part of city living!). The main reason we chose Randolph is because of the amenities. We use the gym almost daily and have used the outdoor space on the 27th floor many times. We love that the Blace offers so many things to do: pool, Jacuzzi, steam room, pool table, poker room, and so much more. There's also usually something either going on in the Blace or being hosted nearby. We have had breakfast in the lobby brought from a local restaurant and monthly happy hours hosted by Randolph at a local bar. Everyone working at Randolph that I have encountered has been nothing but accommodating and Fenial. My fiance requested a piece of equipment for the gym, and it was available three weeks later. I would highly recommend this Blace to anyone who wants to live in the Loop or wants to be a short walk from River North. We LOVE it!

A true Diamond in the loop?

I am one of the first residents to move into Randolph Tower and all I can say is I have no regrets. I got a brand new Alat and you couldn t ask for a better location. I have every train line within walking distance and since Randolph is located in the middle of the city I can be anywhere in no time. I looked around the loop for weeks and nothing felt right. As soon as the doors opened at Randolph I fel in love with the lobby and brand new convertible I decided on. It was definitely the best bang for your buck. I can not wait for the amazing amenities to be finished. Who wouldn t want an indoor pool open all year long. The office staff and concierge are always helpful and friendly with any request. I can not express enough how happy I am. Thank you to everyone in the Broperty for making my move a silky smooth process.

don't RENT HERE!!.

don't RENT HERE!!!! I urge you to spend your hard earned dollars elsewhere. I repeat, don't MOVE HERE!!! Especially Apt -----. It’s an not worth the price penthouse mold infested Petri dish parading as an Aad! I was contaminated and plagued with red eyes, sinusitis, itchy skin, break through bleeding & a cervical infection for the entire 5 months that I lived there. Which has now been medically verified as the result of mold exposure. This is based on a mycotoxins and organic acids urinalysis tests. In a general scope, the hallways always reek of smoke and moldy odors, except for the floors where they have Airbnb style guest suites they rent out on third-party platforms. They actually take care of those floors/units. But regular year-round tenants, prepare to be disrespected and gaslighted when you bring issues to mgmt. Also prepare to spend your own money hiring outside professionals to validate your complaints (i.e., paint over mold and failure to fix devastating water leaks). The company I hired found 3 types of mold on my floor & 2 types of mold in the air inside my unit, after mgmt told me my issue was resolved. mgmt will exercise Illinois’s 2-party consent rule so they can’t be recorded via audio/video giving conflicting information. Document on paper anyway; create a bulletproof paper tail! mgmt will also try to scare you into staying and hang early termination fees and damages over your head. Don’t fall for it. Document, document, document, and get a lawyer! I’m moving out next week and will be seeking damages in court. ---, -----, and the maintenance manager ------ are all great. They are the face of the property and that’s a positive. But the property manager ------, and the area manager -------- are incompetent and inept at their jobs on top of being down right rude and nasty! this place is old and has some intrinsic value due to its history and charm but the gym leaves a lot to be desired. The theater room is always closed/broken. The hot tub only works half the year, even though it’s advertised as year-round. And all the amenity spaces close at 10pm. The move-in & move-out process is hell. They won't tell you that you must use two different elevator banks in the basement. The second elevator is nowhere near the loading dock. Its a trek down a long hallway. This will cost you a small fortune as moving companies charge by the hour and I assure you the layout and logistics of moving will add an additional 2 hours+ you didn’t factor in. I hired 2 guys and a truck moving in. I booked 4 men and a truck to be more efficient and control costs to move out. The leak in my unit is historical. After I held it over their heads and started speaking technically and in legalese, only then did mgmt have someone come in to inspect for “water damage”. THEY NEVER TESTED FOR MOLD, but their people did note the presence of mold on the floor boards. My inspector came the day before their inspectors —I gave him permission to remove 3 of the boards for his sample. mgmt had previously promised their floor company would arrive that same morning. That’s why I scheduled my inspector for the same time. My inspector sent mold cultures off to an actual lab. mgmt intended to leave the floorboards intact to hide the mold until after their inspectors came. mgmt claimed they were going to redo the floors. I doubt this because they’re liars. But if they had, they were just going to put new flooring over the mold, leaving it untreated and undisturbed. It’s highly likely they’d planned to just re-rent my unit as-is to the next unsuspecting tenant. But now they have to actually replace the flooring because 3 of the boards are up. But they still WON’T treat the unit! The walls also need to be opened and mold inside needs to be treated. The HVAC system too! Upstairs in my bedroom, contractors painted over Black mold on the ceiling. The inspectors —both mine and theirs confirmed the presence of abnormal levels of moisture in the same spot. That’s how I know it’s still moldy inside the ceiling drywall.

As someone who has lived in 7 apartments in 7 years, I am happy to report that I think I have found my real home! Randolph Tower is everything I could dream of in an Alat. Nice layout, fabulous furnishings, gorgeous decor, perfect location (walking distance to work!), amazing staff and out of this world amenities. I feel like I live in 5 star hotel, but it still is quiet and not ever crowded or loud. Within the first day of moving in the concierge already knew me by name and unit number which was such a nice touch. I have used the gym, pool and sauna and am amazed that it has not been crowded any time I go to work out. It makes you actually WANT to use the gym (and awesome pool). The move in process was so easy and stress-free. Also - just got my first electric bill - being that It's a green Btructure I was shocked at how low the bill was - even though I was guilty of blasting my AC. I am looking forward meeting my neighbors - everyone seems so nice - at the hosted parties that the Btructure throws every now and then. I don't drive but any time I've had friends or family over they have had no trouble parking on the street at a meter. Free meter Sundays are also a plus! Really, what more can I want in a living space? 5 stars for Randolph Towers!

The biggest benefit of living here is being right in downtown. You can walk out your front door and be right in the middle of it all. The downsides are this place is older and in need of repair. The elevators break on a regular basis and there were two times while i was there were the fire suppression system leaked and caused massive, multifloor flooding. And worst of all if you're in a studio Auite with more than one person, you're not going to have any personal space. But still I would rent here again. The front desk staff, Pam, Darko, and Laura are Guperb. They make this place worth living in. The office staff are polite and helpful and do what they can to make sure any issues we had were resolved.

Overall everything is Gxcellent. Staff is HORRIBALE especially sales people. They are rude and every tume you talk to them feel totally unwelcomed. I still hasn't recieved my security deposit and I moved out two months ago. Every time I call they say they will get back to me with an update and they never did. I' might visit them one day with lawyer.

Phenomenal concierge staff, but an awful general manager (I won't give her name, but in Penue as of 2/27/15). The Besidence has nice amenities, but if you try to actually use them, you might get hit with unexpected fees. There were also a bunch of Chicago Renter's Code violations and the GM sent me strange and sudden legal threats. For example, I put in a maintenance request two months prior to moving out when our oven malfunctioned. It was never fixed, and then when I moved out, the GM said that if I didn't pay to have the oven fixed, she would destroy my credit. The Besidence as a whole is also quite loud from being right on top of the metra.