Tenant Reviews for 555 W MADISON ST

For starters , they never answer the phone! Don't follow through on requests and issues. Management lies! They say one thing and then bill you! And verbally threaten you to follow through on something and you have no clue what they are talking about!

The most unethical unprofessional property manager I’ve ever met . We gave her a 6 month notice that we were moving out and we bought a home. The day of move out she is saying we need to give her a two month notice and now we owe her a fee .

Unfortunately, after living here for almost a year I have experienced many issues with this property and its management which will prevent me from renewing my lease. I was attracted to PT for the location, view, and amenities offered. Management staff was not accommodating whatsoever upon move in. Additionally, they are incredibly difficult to get ahold of. I have experienced multiple mistakes in my monthly ledger. Construction is constantly taking place inside the building and outside, elevators and escalators are always down. On various occasions the laundry room has had washers leaking and dryers with damaged heating elements. PT asks that residents pay for each wash and dry cycle therefore, this can become costly. There are a number of other things to make mention of, for example they tell residents they cannot turn air conditioning on for the building until June or temperature requirements have met Chicago city ordinance regulations however, every other person I know living in an apartment in Chicago with AC currently has access to it. Overall, I would never pay this much in rent for this type of living experience.

My experience at Presidential Towers has been excellent. The staff particularly Kenny Grier,Kailin Gouli and Ian Isbell have been highly professional, responsive and welcoming. They collectively along with the staff create an environment that feels comfortable,safe and accommodating. Sincerely, Kevin Johnson

Where do I even begin. Absolute HORRIBLE! IF YOU CAN GO SOMEWHERE ELSE DO IT! Wish I could give 0 stars. Would recommend coming here and just talking with like 10 ppl who live here. I can say without a doubt that over half of them would say they don't like their experience here. Luckily this is my last two months here... Moving in process is super easy... almost too easy. I live on the 43rd floor and even though the view is amazing its not worth the price, and how horrible the management team is in the building. There are hidden fees that they don't tell you about. ASK about service fees, vacant fees, and utilities before you move in, you'll see their demeanor change. BUGS!!!!! I live on the 43rd floor.... I have seen spiders all over the place and have seen cockroaches twice... both medium size... not like small ones that fit on your finger im talking full grown, half the size of your palm... its disgusting. Lower floors even have bigger issues with this, ive been told by people who actually live here, don't believe me just ask. !!!!OVERCHARGER/ DOUBLE CHARGED: For 3/4 of my lease I was paying early in full, one time I didn't pay on time because durning this time I didn't notice I was being DOUBLE CHARGED for my utilities. They don't tell you anything about (VACENT FEES). If you make a mistake while setting up your internet, electric and or any billing to your apt, they will DOUBLE CHARGE you plus a fee "trying to figure out where the bill goes" yeah ok... (CONSERVICE): AND after I called (conservice) which is the 3rd party company they choose for their utilities it took over two months to properly resolve my issue to make sure they weren’t double charging me. Not to mention that during the time I was trying to get it resolved they still double charged me even though I was in the process of getting it fixed. It just doesn't make sense. How are you going to sit there pretending you don't know this bill belongs to me when you see me trying to resolve the issue. it blows my mind how money hungry this leasing office is. DOUBLE CHARGED: so every month I was paying 30+ in electric to COM ED then the exact same bill though presidential towers, THEN A SERVICE FEE to find out who the bill belongs to, when all they have to do is look up the name on the bill and put it into their system to see who which apt they live in... THIS IS so corrupt. Not to mention that even after I showed proof that I paid com ed to presidential towers they didn't refund me or give me a credit, thats was it... They just charge you double for you utilities until you notice and call someone about it, then you wait a couple months for it to be resolved, while STILL being double charged... !!!INVASION OF PRIVACY: BROKEN INTO APT!!! MANY MANY times have we have had ppl knock on our door trying to "fix" something in our apt. Even though you personally put requests to have things fixed. This nice old lady we live next to actually had her APT "BROKEN INTO!!!!!!" The service workers entered her apt without her consent and I could hear her scream and say something about her having a "hearing aid" and "what if she was naked" and "you can't just enter peoples apt if you think their not there" My gf and I when this happened were half asleep in bed, I heard someone knocking at the door saying "they really need to fix a filter in my apt asap as something is wrong." I rejected as I just got out of bed and the last thing I wanted was these three men coming into my apt to look at a "filter." Thats when I heard my neighbor yell at the service workers as they tried to enter her apt WITHOUT HER PERMISSION!!! I saw them put in the key, open the door through the peep hole, luckily the lady was at the door and stopped them from entering WITHOUT PERMISSION. They never came back to "fix that filter" so im not sure what that was about... Kinda shady if you ask me...

To put it frank, this place has been perfect for exactly what I need. I am a medical student in Chicago coming from NYC and I've lived here for about 7 months now. Presidential Towers is in a fantastic location; great walkability and access to public transportation. From what I've seen, PT has always been very clean. The staff is very kind: The first week I moved in, the kitchen light went out so I called the front desk and they said they could send someone, however, I wasn't going to be home and they said they'd fix it while I was out no problem; they did it and even left a nice note on the counter that the task was completed! I got locked out and after verification, they let me right in. Nice patio and sun deck area for company. Security patrols the front area all day long. I've convinced 4 classmates to live in this building and I have no doubt more will move here. Whenever, I have friends over they say the place is so nice and looks almost hotel-esque. The only con (which I guess is kind of my fault) is I thought the gym was included. They kind of mention it on their website so you think it's a part of the apartment complex but it isn't and they just share the building. The gym is over $100/mo even with a resident discount. My only concern is how much they raise rent per year, as their price is their best selling point. If it's a drastic increase I'll update this so you can know.

This place is horrible. It’s an incredible location. That’s the only pro. The elevators NEVER work. This is a safety and building violation. The staff is so rude and the resident service will never call you back. I’ve lived here for two years and have never received a call back from my “tower manager”. Families let their disgusting children run, scream and ride their bikes in the hall ways. Dog wonder let their dogs piss and ---- inside the building and the cleaning people don’t care. The halls smell like garbage and this place is hell on earth. I wait sometimes 15-20 minutes for an elevator to get out of my own house. I hate coming home here. I can’t wait to leave

Presidential Towers is ------. Everything from the conditions of the apartment (walls cracking, water leaks from windows, elevators always out) to the staff and people that live there. When you call the front desk the employees have a bad attitude and you have to make multiple requests before maintenance comes to fix anything. The carpet in the hallways are gross. PT is in a nice location so just know you’ll be paying ALOT for a ------ apartment. They also threaten to evict tenants even if you’re late one day.

PT is by far one of the worst living experiences I have had in the Chicago area. Was attracted to the place because of the price and location but boy was I in for a ride. Management is rude and extremely unhelpful - Thomas and the Tower Managers only care about swiping your money. Emails go unanswered and every time I have followed up in the managers office below I am greeted by a VERY rude building associate who informs me the managers are conveniently out of office or in a meeting. Security is abysmal - just about anyone can walk in and get into the Towers. People have been robbed and all we get are apology emails. This is is supposed to be a smoke free building but all you're going to get is cigarettes and weed. Despite many complaints nothing has been and no one gets penalized. Residents of the building do not understand the meaning of cleanliness and hygiene - you will always find trash piled around the elevators on your floor. The gym in the building costs an additional $100+/month. When I did a tour of the place I was told residents get a significant (i.e., 50%+) discount but in reality we get less than 10% off per month and still have to pay admin fees etc. Utilities are overpriced and they make very convenient excuses to overcharge you for gas and water. And last, but not the least, summer has started in Chicago; the temperatures are in the low-mid 70s and we STILL have the heat on. Cannot wait to get out of the place. DO NOT LIVE HERE.

I only like the location of this place. The main issue of these towers is the management. They only want to rent their apartments to people. After that they don't care about you. Your neighbors can be too loud, partying every weekends, even weekdays, till late nights like 2 or 3 am. Unfortunately, my neighbors are these kind of f people. I called several times the help desk, emailed the management, but the issue still exists. It's like the management scared to warn these people because they don't want to lose them. So, please be careful before you are thinking to move to this place.