Tenant Reviews for 425 W SURF ST

I would not recommend living in this building. Our rent increased by $70 most likely to cover the cost of a renovated gym ( still very small with minimum equipment), lounge area, and laundry room. This will be our last year in this building. The following is a list of endless problems we have encountered while living here. 1. Pest problems. We are incredibly OCD and therefore are very clean people. However, cockroaches have entered our unit on more than one occasion ( See picture). 2. Cabinets were cheaply installed and often come off hinges that aren’t even secured/ installed properly. ( See picture ) 3. Trash piles up by the trash chute, which only adds to the pest problem spilling into the units. 4. On more than one occasion, the trash chute has been left open which again, adds to the pest problem spilling into the apartments, and there’s also the stench of rotting garbage that diffuses throughout the floor and stairwells. 5. The laundry room is always filthy and we dread having to wash our clothes in machines that dog owners have used to wash their clothes and bedding. The washing machines are always caked with dog hair, mud and grime. ( See pictures ) 6. Our packages and mail have been stolen on a number of occasions. During Memorial Day Weekend, the package room on the first floor was broken into and all packages were opened. Anything of value was stolen. Management never even acknowledged the issue or even sent out an apology. ( See pictures of the aftermath ) 7. There have been repeated emails sent out to residents informing them to stop opening other people’s mail. Opening mail not addressed to you is a federal crime. 8. During the summer, fruit flies and other critters always enter the bathroom via the plumbing. It does not matter how clean you keep your bathroom. 9. New management just replaced old management back in the spring, but these people are more useless than the last group. 10. Mental midget tenants keep throwing cardboard down the trash chutes even though it gets stuck and leads to the garbage backing up in the chute. Again, the contributes to the pest problems. 11. The elevators are always broken, or in the process of breaking down. The two main elevators were broken for almost 7 months. The freight elevator was down for two weeks as well. ( See picture ) 12. Trash is left in freight elevators by mental midgets too lazy to take their trash and recycling down to the basement to be properly disposed of. ( See picture ) 13. Food is constantly being left in the hallway or in the package room and forgotten about and left to rot. We have come across trash bags left outside of the apartments for more than a day that contain garbage. Again, this leads to pest problems. 14. Washing machines are always breaking down. ( See picture) Overall, the apartments are overpriced for the amount of problems you encounter. There are more than enough buildings popping up throughout the city that are worth the hefty price tag and offer amazing amenities; however, this is not one of them. If management attempts to retaliate as we look for our next apartment, we will contact our attorneys.

I do not recommend Reside on Surf. I have lived in many different apartments in my life and this has been the absolute worst landlord or management company that I have dealt with. I have found them to be quick on excuses and slow on solutions. The office response time is very slow and there have been numerous people working in the office since I have lived here thus, a lack of consistency and followup.

It has been fantastic. I love my building, the amenities, and the staff. It's affordable and has great character. The staff was SUPER helpful when I was moving in too. They went above and beyond expectations.

Okay building but overpriced for what it is. The property has many things currently not working (and haven't been for weeks) These are amenities we are paying a high price for and can't utilize. Passenger elevators, business center computers/printers, and multiple washing machines. Not to mention, lots of crime has taken over the area and it's not as "desirable" of an area as it once was.

Reside on Surf is a beautifully renovated 100 year old building with friendly staff. It is in a great location with an easy short walk to Lincoln Park. There are several major CTA bus lines nearby as well. Pet friendly building.

Love this community! They are very responsive when an issue comes up and gets you the help to fix timely. I love the amenities and the updated apartment look. Every person I have encountered is very friendly and willing to help you.

I have loved living here and all of the included amenities. The maintenance team is so quick at fixing all issues and the building is generally kept very clean. I wish rent was a bit lower and more parking options were offered but other than that, no complaints.

The staff at Reside is absolutely amazing! They are very friendly and personable. The building has so much character and charm, perfect home. There is lots of do in the area, just a short walk from pretty much everything!

Excellent community, friendly, convenient and safe. Short walk to bus or EL, from the corner one can access a bus in any direction. Very close to parks and the lake, very dog friendly neighborhood. A half a mile walk to Trader Joes and Mariano's, just the right balance of restaurants, bars and clothing stores, to provide convenience but not crowds and noise.

I have lived in this building for 17 years, with Reside managing the building for the last 12 years, and with me living in my current apartment in this building for 10 years. I am very satisfied with this building and its location, and very satisfied with how Reside has managed the building and my apartment. When Reside did a complete demolition and rehab of my former apartment, Reside allowed me to move into a brand-new newly-rehabbed SMALLER apartment, which is what I wanted; this saved me money, at the same time that I got to live in a brand-new never-lived-in apartment with all-new finishes. Reside has always responded promptly and competently to my maintenance requests.