Tenant Reviews for 3610 N PINE GROVE AVE

I moved into Reside on Pine Grove during the pandemic. Rent concessions were abundant and the base rate for a studio was relatively cheap, and the onsite parking was a necessity for me. Fast forward nearly 4 years, and my experience here has been abysmal. A few positives first: the facilities are kept pretty clean. It's a very quiet building and the digital access panel is helpful. The maintenance staff are very kind and efficient. However: the digital panel is broken half the time. The elevator was once down for close to a month, and being in a wheelchair at that time, I basically had no way of coming or going. The building is not accessible at all. While I was out of town, I placed a lockbox outside near several others that had been there for months (if not longer). When I returned, my lockbox had been sawed off without so much as a warning, and I still have not been reimbursed. They had never enforced a no-lockbox policy the entire time I'd lived there (over 2 years at that point). They also cherry-pick which rules to enforce: every year they insist on doing apartment inspections, and recently they waited until my 4th year of tenancy to decide to enforce the no-welcome-mat rule. The laundry machines are exorbitantly priced - you can expect to pay up to $5 every time you want to put in a load or two of clothes. Management almost never responds to emails or calls, and when they do, they act like you're inconveniencing them by reporting an issue or complaint. For instance, when I reported cockroaches all over the laundry room, they left a passive-aggressive note in my maintenance request claiming they were "water bugs," not cockroaches, and that it wasn't a big deal. Oh, and did I mention I'm paying $1700 plus $200 parking for a studio? There are zero amenities and no common areas to meet other tenants. It's a great spot if you like feeling isolated and ignored. And yes, I've brought these issues to management's attention on multiple occasions. They've checked out.

Management is constantly changing so the few issues I've had in the past were unanswered and I'd have to call back 2-3 times. Other than that the neighborhood is great for shopping and mass transit. Thank you.

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My experience has been good I have not had any major problems in this community it's great to live in the people are friendly and helpful if you need help and if you need a certain location they are willing to help thanks

Overall a convenient place to live. Located in good area. Feel safe in apartment but also in common areas on bottom floor. Updated appliances. Wish laundry room was bigger. Would recommend to others and plan to stay for a while.

Rude and money hungry! They don't care about fixing anything they just want money. I have not had a working microwave since I've lived here and they don't care. I cannot wait until my lease is up so that I can move!

This is my second year with Reside. Third year actually because I came from another Reside building. My experience in Pine Grove has been great. It fits my simple lifestyle. It got everything what I need, clean, secure, and properly maintained building with basic utilities.

Not going to answer this question because I don't feel it is appropriate to put my thoughts or concerns in this box. Thank you for your time and survey but I'll review the apartment after I've been here for longer than 2 days

The only reason I hate living here is the laundry machines. Literally everyone who lives here hates doing laundry here. They're hooked up to this online system because they only take card and the system is always broken. I've had multiple times where I was able to wash my clothes but not dry them because the dryer was broken, so I was left with wet clothes. I always call the concierge, and they tell me to wait 30 minutes and try again and still doesn't ------- work. Get your ---- together.

The building is safe and always clean. It's in a great location, within two blocks of Walgreens, the grocery store, restaurants and public transportation. The one-bedroom units are perfect for one person.