All 25 tenant reviews.

“When you live in an apartment building, it is important that there is someone you can call or rely on when something happens. Here, there is nothing. You call the manager's (Katherine) cell and she would never respond. When you try to meet her, she gives you 1-2 hours slot during the day like 1-3. When you tell her you work so you can't come in to the office that time, she says she has other "appointments" that she cannot accommodate. She is an on-site manager but she pretends like she is not home when water leaks and you need help. You call her to see if she got the check and she never responds. You try to buy a laundry card, you have to make an "appointment." I had been miserable living in this building. Now they are raising the rent. Not worth it. If you are considering moving into that building, go somewhere else. It's not worth your money living there with no life support. Don't hope things will go smoothly. Things will go bad in your room and the public area and you will feel miserable. Good luck dealing with it.”

“I never lived here...but i am #1 an apartment manager for another company and #2 i sell & deliver refrigerators as a side business. In the last three months ive delivered 3 fridges. All three times i was shocked at how crappy the "new" tenants apartments were put together. Rusty kitchen flourescent lights, loose kitchen counter tops, peeling bathroom sink glaze, etc...oh and the spot to put the fridge is really tiny. On the 1st time i delivered a fridge here, i got to the front door & the fridge woukdnt fit in. So as i was attempting to open the other door a tall brunette said to me "that door doesnt open". I responded. "Yes it does. Watch me open it". She said " no im the manager. I dont allow it to be opened". I thought it very odd...abd as soon as i brought the fridge to the tenants apt (had to go through garage) i told him im an apt manager & this manager is bad & doesnt care about her job. Its easy to tell. Then i showed him all the dangerous things that needed repairs in his apt. As an apt mgr myself, its sad to see owners & an apt mgr who doesnt care about their tenants.”

“The manager Katherine is the most unrealistic person you'd ever meet. She probably never had a real job before. She doesn't respect the office hour, she doesn't keep her appointment because she has other personal stuff to deal with such as getting her nails done. She doesn't return phone calls even if it is an emergency situation like major water leak or an accident at the garage and people are stuck, or a serious fight with police and ambulance.. The only "emergency" number you get is her cell phone and she doesn't deal with it simply because she doesn't care. She would ask you to leave cash at the door for a laundry card and you have no proof that you left the money. You cant expect anything real from her and you are giving out a lot of your life as she deals with our money and our lifeline. I always wonder how someone like her can still not lose the job and keeps getting paid. Live-in manager you can't get hold of is really useless. Avoid this apartment if you don't want to get in trouble and have no help. Don't trust the city of LA so much. There's not much they can do for you if management screws you. If you are planning to move in, good luck on the elevator. It often stops working and it scares me what if it was my moving day. Somebody has to fire her but so far no success.”

“I lived here for 3 years. Its a good place to live. Manager is very nice. Decent accommodation for the price in the neighborhood.”

“I've lived here for about 7 months. I like the building. It's a good location, but traffic can be bad. It's LA. I suppose that's a thing everywhere. For the money you get a great deal of space. I really like the maintenance man. He's very fast and does good work. He's also really cool. I like the manager. I've seen a lot of reviews that say she's awful. I have not experienced this. She's always been pretty helpful and I have no complaints. I've had ------ landlords before. She is not one of them. The tenants on my floor are pretty quiet and nice. Some are even friendly without crossing boundaries. I've really enjoyed my time here and I recommend my building to friends when they are looking to move.”

“I find a cockroach every month or so, the front door is always broken, there is NO DUMPSTER (I asked my neighbors where I throw big items that won't fit down the chute...they didn't know either. There's no dumpster anywhere, just recycling bins!) The manager is terrible, doesn't care, and probably wrote all those fake reviews for this place. On the plus side, you do get a lot of space and it's 30 seconds away from the Walk of Fame, Egyptian Theater, and other Hollywood tourist stuff. The parking is a nightmare; if you have any friends or boyfriends over to visit, don't! My boyfriend had to park 5 blocks away and walk 15 minutes, even when I got a parking permit! The maintenance guy is nice but does not do very good work. The place is not well kept. If you're not ---- and don't care about cleanliness, then move here. If you're expecting normal standards of living, then stay away.”

“DO NOT MOVE HERE!!!! I just moved out due to a bed bug infestation. I moved in a few years ago and thought it was great to be in a top floor studio with decent rent. Once I moved in, I figured out the manager Katherin LaRonde is NEVER around and it takes weeks to get a hold of her to buy a laundry card. The elevator is frequently broken which made me nervous about moving, but the bed bug situation forced me to move. They didn't let the rest of the building know about the bed bugs so the bugs just keep moving around. So happy to be out of there but I don't know if I'm safe in my new place yet. The maintenance guy Francisco is a really nice guy but the landlord just doesn't put money into the building. There were cracks in my apartment which I think made it easy for the bed bugs to travel in the building.”

“i live in this place for more and 7 years and when this manager come to the building she always post up eviction notices on your door even after iam paid the rent and say that she didn't receive it. She's never is in the ofice , its hard to talk with her.the first time iam talk whit her i have horrible experience. It took a long time to get things fixed in my apartment. I tried to call the management company to complain about her and never answer my calls and emails ....and i dont get my deposit back i live and 2 bed 2 bath apt. and she ask me for the parking garage control she whant the control back and iam pay for that she is bad bad person ...you get beter place around there same o beter price....”

“The Manager is a major scam, the only time she is nice is when you're filling out the application after that be careful she will try and make up fake bills to get extra money out of your pocket. She'll post up eviction notices on your door even after you've paid the rent and say that she didn't receive it. She's never there and its hard to get in contact with her. I had a horrible experience when I lived here. It took a long time to get things fixed in my apartment. I tried to call the management company to complain about her and there's no listing of HPG's management contact info. I searched the internet over and over to find there phone # but could not find a thing. I had a hard time getting my deposit back. If you want to live somewhere nice in Hollywood I would choose The Madison, Hollywood Properties, Lanewood Pines etc, but not here. Also notice on the reviews that say "Yes" they would rent here, it has the same date I really find it hard to believe that all those people would write a good review on the same date, I honestly think those reviews are from management. Be careful, don't be fooled and once again do not rent here.”

“The building definitely has its highs and lows. The rent really seems to vary from tenant to tenant. I think I was paying more than others in my building with similar units. This place is what you make of it. For the price, you get a fantastic location and good basic amenities like central a/c, a dishwasher, and every unit has a patio or balcony. The fixtures and things in the apartment are usually old and breaking down. It can be very difficult to get management to replace something that is old or broken. Instead, a temporary patch is put on that has to be redone a few months down the line. (The maintence person is very good, but you can tell the management company is too cheap to pay to have broken items replaced.) You can also tell several corners were cut when the building was remodeled. The biggest problem is, though, that the residents do a bad job of keeping the place clean and nice, and management does little to help this. For instance, residents leave trash outside, in the halls, and covering the trash rooms. Then, management lets it stay that way for days or even weeks (in the case of trash in the driveway). There are a lot of young people right out of high school/college and a lot of current MI students who trash this building like it is a dorm room, and since they typically move out in a year, they don't care if they do. The manager is very difficult to reach and rarely does much to try to help you. If you need a laundry card or something, prepare to wait a long time for it and to continue to follow up with management. She really needs to post office hours and then be available in person/ on the phone during those times. They also need to do away with laundry cards in general and just use quarters; it makes trying to do laundry much more difficult than it needs to be. The parking spaces are large and easy to navigate, but there have been car break-ins. Management does nothing about the break-ins or trying to make the building more secure. Residents can be very inconsiderate about blocking others in or parking in the wrong spots. There is no guest parking, and I don't know if you can get permits to park on the street because the manager isn't very helpful with things like that. Certain floors are quieter and better taken care of than others. If you have a pick and choose to live her, definitely go with a higher floor. I also wouldn't ever live in an interior apartment because they tend to get very loud since the balconies face each other. A lot of websites have the building listed as accepting pets, but they only accept cats. The real perks of the building are the location, that it has basic essentials like a dishwasher and underground parking, and that the units are all decently sized. My wishes would be for the manager to keep office hours and return communications faster, that the building would use quarters for the washers and dryers, that management would be better about paying to replace items when they break, and that the fellow tenants would treat the building with more care and respect. Edit: Recently found out that I was paying much more than my neighbors for similar units, and I'm very angry about it. It seems that everyone is paying something different for rent, and there is no consistency.”

“Where do I begin.. Horrible manager like all others are saying. She makes up a story to protect herself. She has lost checks from tenants and given them three days notice by error. She is never available and blames tenants for being late on payment and charges more money. Complete fraud. Like someone below was saying, one time the blood was all over the floor got never cleaned for 2 days. If someone spills yogurt, it sits there for several months and smelling horrible. Very insanitary place to live. Parking garage got broken in 3 times while I lived there and cars got broken in. Elevator stops often and takes a few days to get it fixed. One time someone was moving in and the elevator was not working. I heard people trying to sue this company but somehow they have a way to get away from it. Go somewhere else. It's not worth living in this place. You will regret.”

“I don"t know how this place has an 84% rating. It is old and run down, dirty and moldy. I live out of town and did as much research as possible to make sure the apartment was a decent place. However, everything Katherine LaRonde (the manager) told me about the quality and amenities the apartment offered was a lie. Then she refused to return my $300.00 holding deposit.”

“DO NOT GIVE THIS MANAGER ANY DEPOSIT BEFORE SEEING WHAT YOU ARE GETTING. KATHERYN LARONDA THE MANAGER WILL LIE AND MAKE YOU BELIEVE YOU WILL GET IT BACK IF THE APARTMENT IS NOT SATISFACTORY SO LONG AS YOU HAVE NOT SIGNED THE CONTRACT. SHE LIED AND KEPT THE MONEY. WE NEVER SIGNED THE CONTRACT, MS LARONDE CLAIMED THE APARTMENT HAD A BALCONY ON THE OUTSIDE OF THE BUILDING, A FIREPLACE, FRESHLY PAINTED AND FULLY CLEANED AND THE CARPETS CLEANED AS WELL. IT ALL PROVED TO BE A LIE TO TAKE THE MONEY AND RUN. WE LIVE IN NORTHERN CALIFORNIA AND TRIED TO ASK AS MANY QUESTIONS AS WE COULD TO MAKE SURE WE WERE GETTING A SAFE CLEAN APARTMENT AND THAT WE COULD GET THE HOLDING DEPOSIT BACK IF IT PROVED TO BE ANYTHING LESS THAN WHAT SHE HAD CLAIMED IT TO BE. WE TRUSTED HER AND SHE DID NOTHING BUT LIE. AND DONT BOTHER TRYING TO CONTACT ANYONE IN HPG MANAGEMENT. NO ONE AT ANY NUMBER WILL EVER CALL BACK. I'VE ALSO CALLED SEVERAL OF THERE PROPERTIES TRYING TO GET A CORPORATE PHONE NUMBER TO CALL AND CAN'T GET THAT EITHER. GOOD LUCK. IF YOU HAVE HAD SIMILAR PROBLEMS AND HAVE FOUND A CONTACT NUMBER I WOULD APPRECIATE THE HELP.”

“Decent building, a little noisy. The building manager was terrific, always pleasant, professional, and quick to help out with problems.”

“The office staff is awesome and incredibly helpful. Our maintenance requests have always been promptly filled, and taken care of well.”

“Lived at the Westbury from last summer until last month. Easily the best of the half dozen places I stayed in LA. Decent facilities, good management.”

“Lived here with a few friends for a year in a 2 bedroom before moving back east. Good place to live in the heart of Hollywood, convenient, didn't have any major repairs needed, but a couple of times we did need things looked at (clogged drains, brief stove issue) the maintenance guys were easy to deal with and worked quickly. Office staff was friendly and handled both the move-in and the move-out really easily. All in all for a place in the middle of a city that has good rental rates (especially for a bunch of guys just out of college) you could do a LOT worse. I recommended the place to other folks we met while living there.”

“Moved in and out very easily. Got my security deposit back quickly. No issues.”

“I lived here for a year, everything was fine. There was one minor maintenance issue, a leaky faucet, I spoke to the manager and she had it fixed within two hours. My only reason for leaving was I became engaged and my fiancee and I purchased a house to start a family. I got my security deposit back rather quickly.”

“I've lived in a variety of apartments in various parts of the country, and the Westbury Apartments has been one of the better maintained apartment buildings I've lived in.”

“I was only in LA for a year, but my stay at this apartment was great. Some of the neighbors sure didn't like silence, but otherwise it was a fine experience. Most surprising was that when I left I got 100% of my security deposit back, on time, which as we all probably know almost never happens. The staff was friendly and attentive, and I really have no complaints.”

“Definitely one of the better apartments I had in LA, and unfortunately my last - I had to move for work at the end of last year. Building was well cared for and maintained, and noise levels were never a big deal despite having a "musician" for a neighbor. The Building Manager was always helpful and attentive, making sure any problems or maintenance needs the place had were scene to right away. Got my deposit back quickly and headache-free when I had to leave, and all in all had a great time living here. Highly recommended!”

“Rented a 2 bedroom there about 2 years ago when I was in LA. Great experience! Management was always very responsive to service requests. Things always got done in timely fashion. It was a wonderful little place. Very affordable in the $1200s. And in the end, deposit came back right on time. Not too shabby. Definitely recommended.”