“I’ve made several attempts to contact your office through calls, texts, and emails. No one has responded. Leasing managers Denae and Ashley do not provide signatures or direct contact information, making it impossible to get help or accountability. They quickly denied my housing voucher, which is illegal under California Government Code section 12955 and Senate Bill 329. These laws protect tenants from discrimination based on source of income, including Section 8. Your own application documents request proof of income and housing support, which I provided, along with a letter from my current property manager confirming on-time payments and a positive rental history. That information was ignored. This reflects a pattern of negligence and discrimination. I have filed complaints with the California Civil Rights Department, HUD, and the local Housing Authority. Continued noncompliance puts you at risk for investigation, legal action, and suspension of your leasing license in California. People are trying to secure safe and stable housing. The lack of professionalism and disregard for the law is unacceptable. I expect a clear and direct response immediately.”
— 5550 WILSHIRE BLVD · Fairfax“This was hands down the worst apartment I've ever lived in. For over a year I lived below and on top of people constantly fighting, stomping until 2-5 am in the morning. Each time I would complain the staff would treat me as a liar and do nothing about it. The people above me would then contact me personally and then the front office. I felt very uncomfortable in my own home ($4,200 rent mind you). The halls smell of dog urine and even dog poop. I had to complain for months until they sent an email "asking the people to stop" The fire alarms go off at all times for no reason. The elevators didn't work until my final month there...insane! The outside is very dirty, filled with homeless people and they do nothing about it. My master bathroom sink never worked even after they visited multiple times to fix it. The final straw was when I moved out the very nice maintenance staff (they were very kind) offered to take the rest of my trash out as I was leaving. The following day I get a bill from the apartment for "throwing out trash" and now I am currently fighting to get my deposit back but they are refusing for "painting and cleaning" and trying to bill me an insane amount of money. I even tried to transfer to another unit that was cheaper than mine but I was always denied from a random background check and the staff at other Windsor properties were extremely rude. Makes no sense when you bring home 100 times more than the rent and they give you hell for trying to change units. DO NOT LIVE AT ANY WINDSOR PROPERTY. I've lived all over the country, this was by far my worst experience.”
“Moved to this apartment from out of state based on a leap of faith and completely fabricated reviews and it’s a major regret. At first the apartment seemed nice but once you’re actually living here for more than a month, you see everything you missed during the tour. This is the most mismanaged property I’ve ever lived at. The fire alarms are so distressingly loud (especially for pets and children) and go off minimum twice a week for lengthy periods of time when there is no real emergency creating a boy called wolf phenomenon where no one actually evacuates. The building may as well have been built by HH Holmes, as there’s no way to quickly or safely exit unless you live right next to the leasing office. It’s not handicap accessible at all so my father is unable to visit (elevators are often not functioning and you pretty much have to rake stairs here and navigate the hallway mazes as best you can) Staff often lies about the cause of this but if you’re in the trash chute area you can feel heat rising up through the floor or chute (the real cause of the fire alarms) The interior carpets and trash chute rooms are disgusting. The exterior property is even more disgusting and while trying to walk around the area I’ve seen dead rats, roaches, and abandoned mattresses. The property is a popular spot for homeless people to come and sleep on abandoned furniture, and against the walls. More than once I’ve left the building and have been hit with the smell of what is definitely HUMAN waste in addition to the occasional homeless man staring me down as I exit the building on foot. Last night while checking my mail I finally saw an actual rodent scampering across the leasing office floor into the community pool area. I’ve never felt less safe and anxious anywhere I’ve ever lived before. Please don’t believe the false luxury sell the property mangers maintain. They’re incredibly unprofessional and unresponsive and consistently hike rates while doing NOTHING to benefit residents. Just don’t do it, especially if you’re a woman.”
— 5550 WILSHIRE BLVD · Fairfax“This has been one of the best decisions I’ve made moving to this building. My apartment is spacious, the amenities are awesome, and the staff is always on top of things. Highly recommend this place. You will love it!”
— 5550 WILSHIRE BLVD · Fairfax“The last review sounds about right. But they forgot to add that the whole place is covered in dog urine including the one working elevator that we all have to share. Waiting 15 mins for an elevator is one of my biggest issues here. That coupled with staff being short with residents or flat out rude. The “solution” offered below of emailing is a complete cop out. Upper management is enabled by their own superiors. Windsor is the worst community I have had the displeasure of living in. I can’t wait to leave.”
— 5550 WILSHIRE BLVD · Fairfax“I took a tour recently of 5550 Wilshire and the unit and amenities were great. Tianna was very helpful with any questions that I had and was very thorough at explaining everything 5550 had to offer. We're still considering all of our options, but 5550 is at the top of our list right now.”
— 5550 WILSHIRE BLVD · Fairfax“After viewing the property I decided on another place a bit more modern and closer to work but this was the second contender. The units are huge and priced well( for LA) The amenities, location were great and everyone was friendly and able to assist with questions. Highly recommend taking a tour!”
— 5550 WILSHIRE BLVD · Fairfax“I was very impressed and happy with the amenities and also with the level professionalism displayed. Tianna, the leasing consultant who gave me a tour, is top notch. She answered all my questions without me even having to ask. Thank you so much!”
— 5550 WILSHIRE BLVD · Fairfax“After viewing a variety of buildings in the area, it was clear that 5550 Wilshire was the best. The staff gave a thorough and friendly tour, answered all questions, and were very helpful in all aspects of the leasing process. The building is very well maintained, both inside the apartments and all the amenity areas. The appliances are new, and everything looks and feels great. After moving in, the staff have all been very friendly and helpful, and they resolved my few minor issues promptly. Overall, I highly recommend this building.”
— 5550 WILSHIRE BLVD · Fairfax“I found this community through I am looking for a place for a friend. I was very impressed by the cleanliness and the beauty of the community. Their one-bedroom is so spacious compared to the other properties around the area. The roof deck view of the Hollywood sign is lovely. I like the proximity to the grocery store, banks, and LAX, as my friend travels a lot. The manager Crystal was so kind, respectful, and very knowledgeable. She made me feel comfortable and interested in offering my friend the best home that fits his requirements. Thank you so much. I would definitely encourage my friend to lease here.”
— 5550 WILSHIRE BLVD · Fairfax“My partner and I are looking for a nice, clean comfortable environment to live in. We immediately felt at home here. The staff is completely professional and the grounds are kept super clean. We are definitely moving here once our current lease is up. I highly recommend this property.”
— 5550 WILSHIRE BLVD · Fairfax“Toured the community due to job relocation. I have a couple of more places to view but Kaitlyn was awesome so I wanted to share my experience. The community is great, quaint but has a lot to offer. I also saw they recognize pets each month. This was a great find. Thanks for the tour and hopefully will see you again soon.”
— 5550 WILSHIRE BLVD · Fairfax“The community is absolutely beautiful and the team is always happy and helpful. I enjoyed the Bingo game even though I didn’t win. :) Thanks for all that you do to make this a great place to live. I would definitely recommend this place to others.”
— 5550 WILSHIRE BLVD · Fairfax“I liked the tour and really liked the gym. The gym was probably my favorite part of everything. It had all the right equipment. Once my girlfriend sees it I’m sure this will be our new home. Thanks for the tour.”
— 5550 WILSHIRE BLVD · Fairfax“Kaitlyn W was the best leasing agent I've ever met! Not only is she warm, friendly and professional, she makes every aspect of the apartment search process as smooth as possible. She has been a joy to work with and I cannot recommend her or this property enough. Well done, Kaitlyn!”
— 5550 WILSHIRE BLVD · Fairfax“Moving in into this apartment was a pleasure. Right from the tour to the move in, Sophia helped us. The maintenance staff are amazing. The turn around time for most tasks is less than a day. The amenities need special mention too, the gym, the pool and the movie room. It is a great place to live in this nice location.”
— 5550 WILSHIRE BLVD · Fairfax“I`ve been living here for 18 months, and I love this building. The amenities are great ( pool, jacuzzi as well as gym). My apto has a great space, the layout is otimized. I hope to keep living here!!!”
— 5550 WILSHIRE BLVD · Fairfax“I was looking for an apartment in the Los Angeles area and thought that I would give this community a try. When I walked into the leasing office, I was welcomed at the door by the most friendly and polite manager Kaitlyn. Kaitlyn was very knowledgeable about the community that she manages and she answered every concern and question that I had for her in a professional manner. The community is very well maintained and with excellent customer service from Kaitlyn, I will be leasing from this community as soon as I make the move to Los Angeles.”
— 5550 WILSHIRE BLVD · Fairfax“The apartment complex is across the street from a supermarket and a pharmacy. There are not only many restaurants around the area, the Grove is nearby. Best of all is the apartments themselves, they are sound prof. The maintenance staff fixes things right away and the office staff is nice. That is why I have lived here for so long.”
— 5550 WILSHIRE BLVD · Fairfax“As a new resident to Wilshire at Miracle Mile, I am definitely glad of the choice I made to move here . The staff is great! More importantly, they are always very friendly and helpfuI. I would definitely recommend other apartment home seekers to move here!”
— 5550 WILSHIRE BLVD · Fairfax“Nice apartments. Love the area! I visited and had some questions about the prices, the amenities, and the surrounding area. Kaitlyn was very knowledgeable about everything I had asked her. She made me feel very comfortable, especially with all the complications with COVID right now. Will definitely be moving forward with this company in the future.”
— 5550 WILSHIRE BLVD · Fairfax“Very nice modern apartment for a great price considering the area. Special thank you to the staff, Kaitlyn, Crystal and Katrina for always being kind and extremely professional. The staff goes above and beyond their scope of duty to make you feel welcomed here.”
— 5550 WILSHIRE BLVD · Fairfax“Great apartment. Clean, quiet, renovated and plenty of nice amenities. Apartment layouts were well-designed. Took a tour recently with Katrina. Very kind and informative. Will definitely be a good choice to live here.”
— 5550 WILSHIRE BLVD · Fairfax“Bellissimi appartamenti, il personale è molto gentile ed amichevole. Tutto è tenuto con la massima cura e pulizia. Viverci è un piacere e da sicurezza. Anche la zona è estremamente piacevole e vicina a tanti servizi utili , ora che abito in un due camere tutto e più luminoso e sono molto contenta. Apprezzo che mi chiediate cosa ne penso e spero che continuiate a farlo, sarò sempre felice di darvi la mia opinione. Grazie di tutto.”
— 5550 WILSHIRE BLVD · Fairfax“just awesome warm place, friendly , and a COMMUNITY whether single or family I've spoken with many residents and all enjoy the community and what it offers. The location, the staff,the people are all great .”
— 5550 WILSHIRE BLVD · Fairfax