All 17 tenant reviews.

“I don't know what made you write this unreal review! I've been living here for about a year now..and all I can say is that it's amazing! The apts are in great condition..parking is organized, the building is clean.... The management is the best thing in this apts club..otherwise it was just another building. We being treated the best way residents could be treated.. Yes it's not a fancy or a wealthy building..but everything is being take care of with love and in a professional way. Amira is the best manager you can ask!!! She is kind, warm and loving! She treats each one of the residents as her oun son!.. She has never disappointed me or didn't help me with anything I needed. Where did you bring all this fals complains about her? She is the best! So take what you said back and rethink, maybe you were a very bad residence to the ppl that lives around you?! Otherwise I don't see any reason why only you can say something bad about her! She's our mom when she is at work! Anything you ask she takes care of it right away! We love you Amira!”

“I LOVE Living Here! I have made great friends. I walk up to Hike and take yoga at the famous Runyon Canyon daily. I can crawl to Rock n Roll Ralphs, walk to the Hollywood Bowl for concerts or take a 6$ cab ride up the strip to party. Anaheim is 45 minutes down the 5, Santa Monica is a hop skip across the 405 and getting away up to Canyon Country is only 1/2 hr drive. We are on a first name basis with our postwoman, we are social and friendly with our neighbors, We are in touch with our neighbors who watch out for suspiciousness, We look out for each other here!!! It is a community and our manager helped to make it that way. Our manager is a woman of principal and her moral values are very high! She very giving and aware. She put in a security system when the past two managers proclaimed that it would never happen. She is steadfast and stands up for what she believes in. If there is wrong doing in this complex it is taken care of and as a consciences tenant I appreciate that. I feel secure knowing that I don't have a push over for a manager.”

“I moved into these apartments because they were in a great location in Hollywood. I moved out of them because the manager Amira was a nightmare. She just continues to operate outside human deceny when managing these apartments. Nothing ever got fixed and she is known to steal deposits. She would yell and scream at you as if you were a kid because you wouldn't put up with her crap. She treated everyone like they were beneath her. I read reviews about community parties and there has only been 1 since I lived there. It isn't a community. With Amira it is a half-way has because she is surely nutty. Please don't waste your time with this place. YOU WILL REGRET IT!!! If you move in please keep every receipt for money orders and copies of checks and deposits and everything. Look over your lease very well to make sure nothing "happens". Make sure to review all amendments and everything. Ask anyone with her it is better to be safe than sorry. I was sorry!”

“I have lived at Poinsettia Club Apts for 4 years, and have loved every second of it. Mashcole Property Management is wonderful. Very professional, and take care of their tenants. The building manager, Amira, is amazing. She has been here for years and knows what she's doing. She is so friendly and kind. Gets things done promptly, and truly cares about all of her tenants. Also, the new maintenance man, Manny, is awesome. Poinsettia Club is the place to come! Also, it's pet-friendly, which is a huge plus. There are even holiday parties. It's a great community, and wonderful management.”

“The manager is very cool and friendly and the new Management very good since they take over 3 years ago everything is better plus! Manny the new maintenance is the best.”

“we live in the best building ever, best manager, easy to work with, smiling, caring, more than just a manager. HELPING US ALL THE TIME WE NEED ANYTHING, even though the building is huge and she has tons of issues to take care of. thank you Amira for being you, we love you stay as you are.”

“The manager is horrible and anything thing that says Mashcole management you should quickly run away. The apartments are nice but I would rather live somewhere where the manager is honest and not duplicitous. She constantly tried to lie about lease information and changed our lease without us detecting it. She is mean and evil and vindictive and is a liar and will try to steal your soul along with your money. I think she is stealing from the company too. DO NOT GO TO THESE APARTMENTS IF YOU WANT PEACE OF MIND. I heard the manager Amira set up and fired the maintenance guy Edgar because he had too much information on the illegal stuff she was doing so she had to get rid of him. Nothing ever really got fixed and there was not a night manager but she constantly lied so she wouldn't get in trouble with the fire department.”

“Love this building. The landlord is very cool and lenient when it comes to paying late rent, as long as you tell her in advance, she'll do her best to try and work something out. Sometimes service is a bit slow, but there's only one maintenance guy working here full time. It doesnt have recycling bins, which kind of sucks. Most tenants have been here for Years! Most of them have dogs too!! Very pet friendly building!! Overall, 5 stars!”

“This is a large building & it needs to have a live-in manager on the premises & they do not. The person they refer to as the "key holder" clearly tells you she does not want to be bothered with problems in the evenings or weekends, its not her job, she holds the key for the fire dept. Tenants dogs ---- & pee in the hallways & elevator & there's not questions asked by management. The walls & ceilings are paper thin, you can hear all noise from above you. They should not give tenants on 2nd & 3rd floor the option of having Linoleum in Living & Dining room, makes it amplified noisy for people below. The building manager's reply for issues happening in the evenings & weekends is "I dont care what happens here after I leave, its not my problem". They have some kind of a contract with Direct TV & they push it on you. They never tell you - you can have AT&T's fiber optics via your phone line because there's nothing in it for them, I took on Direct TV & regretted it.. AT&T is much better & they give you a huge discount for having TV, Cell & home phone. I would not recommend this building to anyone after my experience there.”

“Badly managed building, paper thin walls. Building manager (Women) has no civic sense, can be rude, unprofessional & does not want to hear any complaints that are to troublesome for her. Entry glass doors not cleaned daily, Elevator room glass windows 2nd & 3rd floor not been professionally cleaned for 10 years from out side. The front & back trash shoots are frequently jammed with trash often on weekends, you have to wait till Monday for them to be operable, trash shoots are very narrow. The landlord is cheap, no cleaning crew comes to clean bldg weekly, hallway carpets not shampooed. You pay market rents but dont get same appreciation in return. Upon numerous complaints from tenants about cars being vandalized over the years finally, the owner installed cameras in garages years later in 2010. The building has a very high turnover, very transient. Homeless people hang around across the street & harass tenants, front units are extremely noisy. Building desperately needs to be painted from outside, landlord wont do it. Bldg needs a new manager. Maintenance guy should only do maintenance work, bldg needs cleaning crew twice a week & carpets shampooed every four months. I am very happy where I live now, was a miserable experience at Poinsettia Club Appts.”

“This place used to be ok a few years ago, but it's gone straight downhill. First off, this place is dangerous. In the years I've been here I've had to call the cops 4 times. Once for a neighbor who was jacked up on PCP and screaming at 2 o'clock in the morning, and 3 times for homeless people sleeping in the stairwells and parking garages. Also, the new management has been horrible the last 3 years. Every time you ask for a repair (big or small) you are ignored for weeks and if the job is ever done (after a lot of pestering) YOU have to clean up after the workers. Apartment also tries to stick you with lots of fees not covered in the lease. Leaving this Hell hole.”

“We've lived here for 2 years now. The rent is quite reasonable for the area, and given the current economic troubles, they cut the standard rent increase in half. The manager who has been here for the past year is excellent and genuinely seems to care about the tenants. Tenants tend to be quite friendly and most have dogs. There are a few problems. There is enough garaged parking for residents, but street parking is very difficult for guests. A new complex is about to go up across the street, meaning construction noise might cause problems in the near future. The space between floors seems thin, as noise from the floor upstairs carries through easily. Aside from these concerns, you get a good apartment at a good rate. EDIT: In the past year, the building has again gone down the drain. Prices are now much higher than the surrounding area, and management has become utterly unresponsive to problems. We're leaving as soon as we possibly can, and judging from the scores of moving trucks, so are a lot of other people. Avoid this place like the plague. Oh, speaking of plagues, it turns out there are bugs in the walls, and quite possibly mold.”

“I lived in this building for two years. In year one, my air conditioner broke right at the beginning of the year. This was not a problem since the temperature was relatively low. however, I went ahead and put in a request to have it fixed, and never received a call back from managment. A month later, I tried again... still no response. Eventually, 6 months and a legal threat later, they finally replaced my air conditioner at the end of September. In general the management is non responsive and down right rude! There were three different managers in the two years that I lived there and all they did was complain about how bad the previous managers were! One manager actually did take an interest in improving the building and added a fitness area. However, another negative is that he put the entire building on dish network, so you cannot use any other cable service. Also, dish network requires you to sign a one year agreement however my lease expired in less than one year, so I was stuck with having to try to get out of that! Also, right before I moved out they raised the rent 25% for month to month, 15% for a 6 month lease, and 10% for a one year lease. This was a substantial amount and it was done with no warning! When I did finally get out of this place, the landlord said that he had to disconnect the electric bill because they are on a system where a tenant can shut off the electric but it doesn't actually turn off, it is simply switched to the management companies account. In his words... this meant that I could have shut it off before my move out date and I could have made the management company pay for part of a bill that was really my responsibility. Therefore, he said that as part of his final paperwork, he would take the electricity out of my name as of my move out date. Cut to 8 months later, I receive an electric bill saying that I owe $125 for a time period that I didn't even live there. He never shut it off like he said he would and now I have to deal with this too, as there is a new manager who wasn't around when I lived there!!!! What a mess!!!! Please do not live here, it's not worth the headache!!!!”

“Overall, not too bad. My major complaint is with the noise from upstairs; every step is heard with a resounding thud. The only other thing is that the bathroom is only accessable through the bedroom.<br><br>The management is good as is the maintenance. When I needed a new dishwasher and garbage disposal I got new ones installed in a timely manner. Parking is okay, it gargaged but there is absolutely no place to park for guests. They recently added a fitness center as well making the rent increase a bit more than expected. But for what you get and the location, you can't beat it.”