Tenant Reviews for 1555 VINE ST

I want to share my experience after living in this complex for a year. I do so not out of resentment but with the intention of providing honest information and helping others make an informed decision. Many times, tenants trust what apartment management tells them, only to realize that once the lease is signed, the reality is completely different. This place is a clear example of how some complexes treat their residents as mere numbers, with no real concern for their well-being, especially when their lease term is coming to an end. From the beginning, my experience here went from bad to worse. What started as minor inconveniences became serious issues that made my stay unbearable. Management, which was already inefficient from the start, became increasingly unresponsive and absent. In the final months, they ignored complaints about excessive noise at 5 a.m., dirty hallways, and security issues. It doesn’t matter how many emails you send or complaints you file—management will not respond. To this day, they have rarely replied to my emails. One of the most frustrating issues was the elevators, which rarely worked. On multiple occasions, I had to carry heavy items up the stairs because the elevators were out of service for days. For a building that charges over $3,000 per month in rent, this is unacceptable. It’s not just an inconvenience; it shows a complete lack of consideration for tenants who pay high rent expecting at least the basics—comfort and functionality. As for the building itself, the reality is far from what they advertise. It’s an old complex, and it shows. The walls are poorly patched, the appliances are outdated, and they contribute to unnecessarily high electricity bills. What’s most concerning is that, while management refuses to invest in real improvements, they have no problem overcharging tenants for supposed “repairs” when they move out. Security is another major issue. Broken locks allow homeless individuals to enter and sleep in common areas. Despite the presence of security cameras and so-called security staff, there is a constant feeling of insecurity. A building charging these kinds of rates should ensure its tenants feel safe, but that is not the case here. The worst part came at the end of my lease. Even though I personally painted the apartment and left it in perfect condition, management still charged me an unfair painting fee. This wasn’t a matter of wear and tear or damage; it was simply an abusive practice to squeeze more money out of tenants upon move-out. I was not the only one who faced this—it seems to be a common tactic in this complex. One of the main reasons I decided not to renew my lease, apart from the old condition of the apartment, was the extremely poor management. Their lack of response, disregard for tenant concerns, and overall mismanagement of the building made staying here an impossible option to consider. If someone is considering moving here, my recommendation is clear: Do thorough research before signing a lease. Don’t be fooled by staged photos or misleading positive reviews. I will be posting recent images to show the actual condition of the building and help those considering this place make an informed decision. I would not recommend this building to anyone unless significant improvements are made and tenants are treated with respect. If you still decide to move in, make sure to document everything—from the condition of the apartment to every interaction with management. A lease may last months or years, but a bad housing experience can affect your quality of life daily. Don’t make the same mistake.

The leasing office is terrible. Racist security (Omar) and parking garage staff (Frank.) Also had a security guard watch me while working out in gym. Management mistreats black residents. I had a friend here who moved because of how they treated her vs her white roommate. Was told to “get the ---- out” of the parking office and was threatened with the police because they wanted me to leave the premises because I went to complain on parking attendant, mind you I’m a resident.Definitely the worst team I have encountered. I’ve received better experience from management from apartments that costed $600/month. This apartment is also not wheelchair friendly which is a huge issue. We have elevators but they one work three months out of each year. There are zero wheelchair accessible doors. Fire alarms are always blaring. Laura, Alexa, and Delanie all need to be trained in customer service and basic manners. Management harasses and they also have a record of illegal evictions. Perverted maintenance man Joel walked in on me and my girlfriend sleeping with other men and LAUGHED. Management refused to hold him accountable. Neighbors are extremely noisy and they won’t do anything about it. There was mold when I moved in. ALL of my doors in the apartment fell off. One onto my roommate leaving a hole. They put the doors back up and never patched the hole. I had a broken dryer for MONTHS because maintenance would come and not actually fix it. Just clean the lint trap when it was a heat switch issue. Also overheard Alexa McDowell saying they want me out because I was a victim of domestic violence which caused the police to come. Be careful! The beauty that you think you see is not worth your peace of mind.

I recently attempted to set up a meeting at the Sunset and Vine property, but unfortunately, the experience was far from seamless. I initially tried to handle the scheduling myself, but the process was unexpectedly complicated and unclear. When I reached out to the leasing office for assistance, getting a response proved to be equally challenging. The lack of accessibility and communication made what should have been a straightforward task unnecessarily frustrating. This experience highlighted the need for improvements in their customer service and scheduling process. They could not even validate our ticket correctly. I would definitely try and reconsider before leasing here!

I am pleased to share my review of regarding the maintenance crew at Sunset + Vine. Especially Cesar, has consistently displayed a high level of professionalism and expertise in his work, and has been instrumental in ensuring that our community apartment complex remains in top-notch condition. But not only Cesar display his professionalism, The whole maintenance team is comprised of a dedicated group of individuals who are not only skilled in their respective areas of expertise, but are also committed to providing exceptional service. They are always prompt in their response times, and are able to quickly and efficiently address any issues that arise. What sets this team apart is their attention to detail and their proactive approach to maintenance. They have demonstrated an impressive ability to identify potential issues before they become larger problems, and have implemented preventative measures that have saved us time and money in the long run. In addition to their technical skills, the maintenance crew has also shown a great deal of professionalism and courtesy in their interactions with us (the residences). They are always respectful of our space and are mindful of minimizing disruptions to our operations. Overall, I am extremely impressed with the work that this maintenance crew has done. They have consistently exceeded our(Sunset + Vine residence) expectations and have played a crucial role in ensuring that our facility runs smoothly. I would highly recommend this team to any organization in need of expert maintenance services. Thank you from us the residence at Sunset + Vine Apartments Hollywood.

Such a great experience from start to finish. We mainly worked with Delanie and she was amazing. Fantastic communication, super nice and so helpful in every way. Moving is always such a stress, but this team made it easier. Love the place and super excited for our new life in the city.

Loved Delani, she was super helpful and very fun to talk too. She took her time with us and our on going application process. Highly recommend her for your showings or just a good conversation!! Such a kind person!

I recently moved to this building and I lived in the neighborhood for one year and passed by this building all the time and had no idea how efficient they were! They recently renovated the lobby and common areas and they are wonderful. There's a doorman, security patrol & a parking lot attendant. Everyone makes everything so easy for you from transitioning to day-to-day life. Delanie (Sunset + Vine Leasing Consultant) was extremely instrumental in my move. I toured the building about a month prior to moving in and at that time, they didn't have anything that I liked so she actually notated what I was looking for and contacted me when the unit became available that matched my preferences. She made the transition super easy and I was greeted with a thoughtful gift basket. NormA and Nancy are amazing as well and everyone works together ! I recommend this building to anyone; you will not be disappointed!

Had AC issues on a day it was over 95 and submitted maintenance request under normal circumstances (not emergency). Jermain (sp?) showed up quickly and determined blower motor needed to be replaced. Immediately found replacement and fixed it. Now have cool AC working again. Outstanding maintenance team!!!!!!!

I lived in this property about 10 years ago. It was fine. Left on good terms. Last year - 9 years after move out - Windsor Communities took over $3000 out of my bank account without warning or authorization. Windsor has admitted that I didn't owe them any money and that the withdrawal was not authorized BUT HAS REFUSED TO REPAY THE MONEY. In fact, they have not responded to repeated phone calls or emails. If you rent from them, I would be very careful paying by check or ACH because this gives them access to your bank account information you may be stuck like me, having lost over $3,000, a ton of bank service fees, and hours and hours of frustration. It looks like I will have to go to small claims court to recover the money. It's a shame - the property itself is fine and local management was fine, but this is fraud and unacceptable.

Lived here since 2014 - office staff, maintenance & security have all been professional and helpful in all my interactions. I've enjoyed my time at the Sunset+Vine property and the new community lounge area is a great addition!