Tenant Reviews for 417 S HILL ST

I just want you all to know that i lived here for 3 years and had a moderately good experience with leasing / maintenance. Maintenance never picks up or returns calls but front desk will help you. Random thought, i was working out once and a pervert walked by the window to show me his wee wee, ---!? Just coz the building within is safe doesn't mean once you walk out the door you won't be harassed, coz YOU WILL, it is downtown LA after all. The reason why i moved in was because everyone was very personable and the atmosphere is almost family-like, but it has progressively become more and more corporate which i can't stand, because everything becomes so YES or NO for them. Rent is ExTREMELY high, economy is EXTREMELY bad, I couldn't afford the apartment any more but my lease wasn't up until 3 months later, which would have caused me to become broke pretty much, so i requested an early move-out date (3 months before lease is up) the only response i ever received was "SORRY, NO CAN"T DO!", they really could care less as long as they are sucking money outta you! Mind you upon moving out i returned all my keys and make sure i go back to the apartment to clean up for 2 days straight and all (i even brought a friend or two to help speed things up and check for details), i still found myself charged more than 100 for cleaning after i had moved out, UNREAL! Of course i called and called and got directed to the headquarters and was turned down since they didn't know what is going on really in the building itself, member from the leasing office was rude, management office never called back, i'm going to suck it up and let that one slide. Sorting through some paper works i realized my extra key deposit was never returned, couldn't find their email address anywhere online, called front desk he couldn't answer ANY of my questions, all i got was "I KNOW THEIR OFFICE HOURS ARE MONDAY BLAH BLAH BLAH till BLAH BLAH BLAH", but no one has that much time to keep calling back over and over again to request for something that is rightfully YOURS, it's really really frustrating! I've made about 15 phone calls in total, dropped by the apartment to find someone to talk to once, still i NEVER EVEN GOT THE RESPECT AND RESPONSE NOR my REQUEST completed! Frustrating! btw, Parking is TERRIBLE HERE. Like a war when your friends want to come visit during the nights of weekends, they come and have to wait for a parking spot for an hour only to be shooed outta the parking lot to find street parking elsewhere, yes 5 dollars across the street, loading zone free outside, but we all have nice cars, WHO WANTS TO DO THAT!???? seriously around 15 visitor parking spots and HOW MANY RESIDENT UNITS???? Metro417 needs to train employees to be more respectful and personable, less corporate and have more of a sympathetic heart would be GREATLY appreciated. Just coz people have moved out and they have stopped paying for your salary doesn't mean you can take as much advantage from them as possible and treat them like crap. This will make residents so much happier than taking their money to throw parties all the time to pretend to be a big happy family.

Great historic building, meticulously maintained. Metro 417 is a great place to live for many reasons: -- Clean and well maintained. Maintenance staff are always cleaning, polishing, tending to hallways, elevators, public spaces. Any maintenance requests are tended to quickly and efficiently. -- Good floorplans, spacious apartments (for downtown). We have a 2 bed/2 bath which is slightly under 1100 square feet but feels much larger because of the layout. Very spacious rooms and the corner and end apartments have tons of windows and great light. -- Decent finishes. Appliances, flooring, and other finishes are decent, not exactly high-end but they're fine and in excellent condition. -- Great staff. Friendly and very efficient front desk, building managers, maintenance staff. Without exception, they are super friendly and attentive to any needs. The building has a concierge who is super and can help find area services. -- Residents are great. The building has a nice mix of age groups and *types*, everyone is friendly. The lobby parties a few times a year are a nice way to meet neighbors and are always a good time (a bit over the top at times). -- Location is good, not great. It's conveniently located, just across the street from the Red Line, Pershing Square, California Plaza, Grand Central Market. Hill St is still a bit rough, with plenty of sidewalk dwellers setting up for the night steps from the building and across the street. This is LA, afterall. Plenty of walking-distance restaurants, bars, and groceries. -- Parking is good. Many separate inside, gated, parking lots. Visitor parking is limited and often full but there are cheap lots across the street and next to the building. -- Good online site. Very convenient online rent payments and service requests. -- There is plenty of street-noise on the Hill St / 4th St side apartments and the old windows do little to filter. We like the downtown noise, it's part of living in the city, but it may not be everyone's thing. Summertime evening music festivals at California Plaza and Pershing Square fill our apartment. But, the apartments are solid! I've never once heard a neighbor's noise or noise from the hallways. -- Good amenities. The common areas are good and very well maintained. The gym is fantastic. There is a nice area with a screening room, billiards table, kitchen, game space, etc. which is great for parties (can rent for private parties). The rooftop space is very small, but cute with good views and a little hot tub. We moved here from NYC and there was plenty of culture shock - in the beginning I wasn't happy with the service (where's the guy to carry my packages, hail a cab and do anything I need!) and downtown LA felt so desolate by comparison. But living at Metro 417 has been a great experience and definitely helped ease the transition. We whole-heartedly recommend this building; we looked at many others downtown and this one stands highly above the rest.

I've lived at Metro 417 for 2 years and Loved it entirely... moving now due to relocation, but would strongly recommend this building to anyone who wants to live downtown. It is not only beautiful and safe, but very very conveniently located! I've not had 1 incident of any sort my entire stay at Metro 417, I can only hope the next location can measure up!

I'm going on my second year here at Metro 417 and been pleased through out my stay. I signed a new lease last month and was very happy with the reduced rate the management staff offered. It's nice to see that they understand that things are becoming more and more difficult for everyone. Plus, I really didn't want to have to deal with the hassle of moving. Regardless, my main point... Last night there was a HUGE party in the lobby of the building and I had so much fun. I missed the last few parties so I forgot how much work they put into the event. Every last detail was amazing for the cheesy Western theme. I brought a few of my friends and they couldn't believe that there was an open bar and food. Sadly I'm back at work today but I can't wait till the next party.