Tenant Reviews for 5020 S LAKE SHORE DR

I used to live at RP from 1993 to 1997.. then I left for personal reasons.. and I came back 6 weeks ago because I retired and the buildings had all the commodities my husband and I needed. I love our new apartment, I would not described it as a luxurious one, but the view we are favored with is amazing. Doubtless, ones of the best in Chicago. I live in the South Tower which is the older of the two. It is obvious it needs some improvements but I believe MacProperties is working and will keep on working on. The elevators are being renewed one by one... it will take time as it is a major enterprise. The doors of each apartment needs to be remodeled or at least repainting from scratch. The Grill Restaurant which I was told was just remodeled need to be remodeled again as soon as possible, it is uninspiring, and I would not eat there. I owe to say MacProperties Management is OK. Less so regarding most of the tenants who are young and seem they can care less. It is a shame as they don't understand that they are not the owners but Regent's Park is their home, the cleaner the more attractive. Right? Most of the staff needs an A grade. They follow up promptly with your requests. Regent's Park definitely needs some improvements if it wants to compete with the more modern high-rise buildings in its area and in the Loop area located 6 miles away. However, the rental fees are very competitive. Furthermore, I enjoy the Bergen Garden, however, it could be (like in the past) better taken care. Metra and buses #6 and #28 are steps away from the Regent's Park, #2 is not much further. There is also a lovely park at proximity "The Harrold Washington Park", the Lake Shore trails (waling and biking) is also very accessible. Several important museums, the University of Chicago Campus, and tons of indoor and outdoor events all year around. The Hyde Park/Kenwood area deserved to be discovered by the Chicagoans as it is, if not, more attractive than the more northern areas. Certainly, richer with regard to cultural experiences. At this time in my life, I would not live anywhere else.

I wouldn't want my worst enemy to rent here. The elevators have been "under maintenance" for almost a year and people are CONSTANTLY getting stuck in them. Office staff "are sorry for the inconvenience" but don't care and its evident. The apartment is nice, views are great, but the headache of dealing with being held hostage on your floor for hours (no exaggeration, I promise) is not worth it. Also, they are charging waaay more than other apartments with better amenities in the area, so I know you can do better. And steer clear of the "room service" - very unclean. We have repeatedly had to toss food because of hair in our food. If you call and complain, they say the hair is yours! The parking garage is great, until they open it to hourly parking - and there is no additional fee station, so you have to pay at the gate - and people refuse to pay, so you get backed up trying to leave the building too. Regents Park used to be a great place to live, now its all a money grab.

I stayed in Regents Park for 6 months throughout the summer of 2018. It was great. Despite the young people who I saw there, no matter what color, I only saw one act of vandalism or behavior and that was from an asian college student! I once complained about dogs and the office staff took care of the problem. If you're going to have a dog, expect to live by the rules. No one really likes your dog as you do and if it barks, MOVE TO THE COUNTRY, not here. I don't care for dogs, so I gave this review 4 stars because they should discourage tenants from having them unless you have a real mental issue. Otherwise, the staff people were always professional and friendly. Say Hello to them. You have to pick your time to use an elevator because students have a rush hour to classes just like cars. There are over 2,000 people living here so don't get to excited if you see types you may not like. The walk to the Lake Michigan is made for this place. The staff has a rule that you can't have pool parties and this makes sense. The pool is relatively clean. I know. I lost 2 inches around my waist swimming in it. The exercise room is nice too. Walking to downtown Hyde Park is very convenient, the city transportation system is exceptional and the Lake front area is unbeatable. If you are retired and don't want to own, this place is for you. Understand that in any neighborhood, there will be dysfunctional people and most don't put fashion at the top of their list.

DO NOT move in here! DO NOT be fooled by the pretty lobby cuz that's ALL the building management care about! It's a sham! The building is falling apart everywhere! Elevators do not work. Period. 37 floors of residents, at most two elevators working any given time. Do the maths yourself. Parking is unreasonably expensive, while the garage doors malfunctioning ALL THE TIME. Eventually they just manually let in and out anybody who buzz their button, so you pay 200 dollars a month and find a lot of spots taken by non residents. They never lock the gate that leads to the bike room, I've lost two locked bikes in their bike room. Unacceptable! Hot water is unstable, pipes have smells, apartment doors would not open whenever the weather gets a little bit damp. Staff is SUPER RUDE!! Not helpful at all and always give you the ----- face when you report any problem.

1. Apartment: The apartment looks ok on the surface but the Venetian blinds are grubby and discolored and when I asked for new they said they would replace them but I would be responsible for paying for the new blinds. The outlets covers were crooked and in some cases cracked in two, the kitchen floor never would come completely clean. I was in a non-smoking room and when I complained of the smell of cigarette smoke recirculating into my apartment they said they can't control other tenants if they decide to smoke in their rooms. The ventilation system needs cleaned I could dust in the morning and when I returned after work my furniture was covered with dust. I reported this several times and came home to a "your maintenance issue has been resolved" note, I gave up after a few reports. 2. Maintenance Staff: Friendly and helpful and very fast to respond 3. Concierge: With the exception of one gentlemen the staff at the concierge desk were consistently rude. They watched me pick up my groceries after the handle on my bag broke. They don't say hello unless I greet them first. If your hands are full they don't get the door for you, they watch you struggle to juggle your belongings. When I moved out I had to turn in my garage door operator, the concierge did acknowledge me, as they noticed I left my car in the circle drive unattended, to let me know that I was violating a rule..... I told them I was leaving and was required to turn in my operator.... they didn't respond. 4. Utilities: When I first signed my lease the building utility expenses (you don't get charge for your own usage you split the entire buildings usage..... no incentive for conservation of energy) were capped at $70 as of Jan. 2018 the cap was removed, I was paying around $200 per month from that point on. I commute to Chicago for work and only live in my apartment 3 days a week. 5. Value: I'm moving to a luxury apartment at One West Superior in downtown Chicago for less than I pay at Regents Park in Hyde Park, the difference in building, staff and amenities is like night an day. I would not recommend this building, I wish I would have moved out when my original lease expired.

Where do I start, the building has not been kept up. There is a constant smell of mildew that stems from the old plumbing. The management is rude, as well as petty and unprofessional. The HVAC system is single pipe which means during the spring/fall months the unit is either burning up or freezing due to lack of dual climate control. Management has little understanding of the lease and constantly claims stipulations that don't actually exist. The elevators are old, not inspected on time, and are constantly out of order. Parking is extremely overpriced and good luck getting a transponder for the automatic gate (Had to wait over a month, and was told it's not their problem). I'm a firm believer that you get what you pay for, but in the case you're paying for luxury and getting the slums. I'm extremely dissatisfied with the building and even more so with the management. I urge you to reconsider your move to Regents Park.

I'm just going to leave this right here and you can take it for what it is worth to you. If you are looking for a place to call your residence for a period of time DO NOT move into RP. They are only looking for short term renters!!!! FIrst, RP is NOT luxury living. Luxury prices buts not luxury living. The apartments are totally outdated, some tenants are suspect, noticeable drug deals outside and a lot of weed smoking in the stairways. My vehicles have been tampered with in the "secure" garage and apartments are being entered unauthorized by tenants with sticky fingers. There are foul odors in certain parts of the building and this year I have not seen anyone or had the outside of my windows cleaned so there are webs and webs of spiders as I try to enjoy my view. The first year rent increase I accepted with no problem. I thought maybe things would get better and upon receiving my 2nd lease there was another increase. Well if you are going to increase my rent yearly at least do something to my apartment. Update the kitchen, appliances, bathroom or something. But instead of make updates for the increase of they want to take away amenities....Wifi. So to be far I contacted the Property Manager via email and asked for a return call back and what did I get. A email a few days later ignoring all my complaints except to say they can clean my carpet and touch up my paint.....hmmmmm I did all of that already and when I do move my apartment will be immaculate. But what does either of those two things have to do with updates???? Little to say "Daniel" the property manager has not called me or even acknowledge my request to speak with him directly. Oh yeah via email "Daniel" also said even with the rent increase I would still be paying 2% less then NEW RENTERS!!! DON'T DO IT!!!!! RP IS A SCAM AND THE MANAGEMENT OFFICE IS UNPROFESSIONAL AND A JOKE. MY $2400.00 monthly payment can get me real luxury somewhere else.

The place is noisy and its falling apart. there is a lot of drug activity, confidential informants and undercover police. the staff spies on the residents. there are alot of gypsies in this building. G H E T T O !!!!!!! R U N !!!!!!

Regents Park is an over-priced dorm that has rested on its great views while letting the entire place fall apart. For $2100 per month, I expected more. The first summer, they jackhammered all day outside my windows and since I worked from home, I had to listen to not just the jackhammers, but the music and conversation of the workers in addition to keeping my blinds closed for privacy. The windows are so corroded that it took herculean efforts to open and close them, and then they only let in about 12 inches of fresh air. So much for enjoying the lake breeze! The elevators and hallways smell of marijuana. I didn't particularly enjoy sharing the elevators with brazen teens with their pants halfway to their knees. These same teens could also be found making out in the sauna and pool after school -large groups of them roughhousing, swearing and listening to loud music with no concern for other residents present. When RP "rewired" the building, my two television sets no longer received the cable signals. I was told my tv sets were too old and had to buy new ones and was not even offered compensation for this. Even after buying a new set, the cable service was inconsistent and as others have said, no pay per view or other services ever available and the slightest weather event caused the signal to fail. . The hallways at RP smell of garbage which emanates from the filthy garbage chutes and even though I complained about the lack of sanitation, it never changed. Regarding other sanitation problems, I received spoiled food from the in-house grill and had to be hospitalized with food poisoning. Even though I have medical insurance, it still cost me $500 in out-of-pocket deductible for 10 hours I spent in ER. I told the grill manager about it and suggested he do a better job of refrigerating the food. He didn't seem to care. MAC is lucky to have the extremely capable maintenance staff they have at RP because they are always having to fix something. I will say that they try their best and they are very nice and helpful guys. I can't say the same thing about the rude concierge staff. Except for Jason and the lone woman concierge, the rest of the door staff is indifferent and sometimes downright hostile. I would not recommend this place to anyone. I should have known things would go from bad to worse when I discovered the leasing agent had lied to me. He had promised me a "signing bonus" when I signed my lease, but reneged on it after I had signed and moved in. Regents Park needs to be gutted and revamped from top to bottom. It is out-dated, grungy and obvious that the property management company is just banking on a steady stream of foreign grad students who will generate enough turnover and revenue that RP can just keep pocketing their exorbitant rents without truly putting anything back into the property. The place reminds me of the Titanic....once beautiful and regal, but now sinking to the bottom.

Horrible customer service. My friend was looking for an apartment and she called to make an appointment and they did not answer. Then, some guy returned her call and told her in a nasty way what did she want because "she called five times" and then he hung up the call. If that's only to make an appointment, I can only imagine how it would be if she would have chosen Regents.... lack of professional management.