Tenant Reviews for 730 SOUTH CLARK STREET

We love our Auite and how close we are to so many things, including work. The South Loop area has it's own neighborhood feel That's great for couples. While we love the area, we just wish security was increased.

Fantastic community. I highly recommend Burnham Pointe. this place is really nice and is located in a great neighborhood. Our neighbors are Fordial. It's also a pet Fordial community. The indoor dog park is an awesome amenity during Chicago winters. The staff are wonderful and welcoming.

So burnham pointe is actually a good and comfortable Btructure for the most part staff is Fordial helpful and not to mention everything is a reasonable distance a way , but we have a entire new staff of concierge and I truly believe that the lead is racist he belittled me and made me feel a way that I haven’t felt in years I’m not sure what the problem was or is but I sat back and watched just to be sure it wasn't me maybe mistaken his discrimination for maybe a tough day yet he still wouldn't acknowledge me speak or help me and I have NEVER had this issue with the Original front desk young ladies he is rude and my opinion I truly feel he is a racist and he doesn't to work in a Btructure like this because guess what black people are everywhere and around you can’t just speak to you skin tone of people and just ignore us (black) people you can’t go above for them and not do the same for us it’s unacceptable and in fair !

This is a great Anit building in downtown Chicago with amenities and great community spaces. Each Anit is well appointed and the location is great. The leasing and mgmt staff are generally unhelpful, but if you pay your bills on time, and maintain low expectations regarding renewal incentives, you will be fine.

Wouldnt Recommend.

I would like to start off by saying that I let Burnham Points mgmt know I was writing this review. I have left them two messages and they won't call/email me back. I tried to work out my concerns with them privately before taking it online and they wouldn't give me one second of their time. What does that tell you? It tells me that they must have had a lot of apartments to show, so why would they waste their time on people who's money they already take? If you are considering this building I recommend looking elsewhere. If you want details continue reading.... I have lived in this building for a long time. I have seen them through three mgmt companies. Over the summer is when our third mgmt company, Altman mgmt, came in. I wasn't crazy about them at first but felt they needed time to iron things out. Well, times up. They are terrible and obviously have no concern for their residents. When they first arrived they advertised to come by and hear about the great changes coming to Burnham. When I went by their office they acted as if I was bothering them and I had the feeling they wanted me to get out. The only thing they care about is getting each unit occupied. Burnham wasn't always like this. When Draper and Kramer managed the building we had a building manager and assistant manager that took care of all the residents needs. We had a separate leasing office that was for prospective residents. I am not sure we have a building manager anymore. I think we only have a group of leasing agents. Pros: Great maintenance, janitorial and doorman staff. Bovely unit & Building- Great view, hardwood floors, stainless steel appliances. Location- I love this neighborhood! Cons: mgmt is horrible- They ignore residents concerns/complaints. It's unbelievable. One of many examples I have is that I have contacted Burnham Pointe regarding someone smoking marijuana and cigarettes indoors on the common areas of the 7th floor. I pay a lot of money to live here and It's embarrassing when my friends/family come to visit and we head to the 7th floor and it smells like smoke. Now my friends/family think I live in a trashy building. When I mentioned this to Burnham Pointe the only concern they had was asking me what times this went on. Once they realized it did not go on during their business hours (when they show units) their concern went away. While I understand they can't stop the action they can at least pretend to care. All I requested adding an additional non smoking sign. They denied my request. I know that Draper and Kramer wouldn't have acted this way. Parking- It's ok. Spots are tight. I have seen a few times where there was no parking in the entire garage. The parking is open to public. Shady Prices- They will make you great offers to move in. When It's time to renew you will get hosed. Also, I talked to a resident in the building who was going to move in the unit above me. The resident was quoted $300 LESS than I currently pay. They told me they couldn't negotiate further with me because of "the fair housing act." but, I think I should alert fair housing because I suspect they aren't being fair, not to mention that lowering my rent has nothing to do with an act designed to eliminate racist housing practices. It's just a negotiating tactic. MDU- MDU (the TV and internet provider) is such a headache. I will never move into a building that uses MDU ever again! Complaining about them is an entire other review. Just read about them on yelp. Their star ratings and reviews speak for itself. Air/Heat- The most annoying air conditioner/heater on the planet. It blows air so hard (on low) and It's super loud. Every time I have overnight guests they complain about it and I have to turn my TV up when the air kicks on. This isn't a "don't live here" type issue, but It's pain worth mentioning. Slow Internet- The internet barely qualifies as high speed. I usually just use the 3G on my cell phone because It's way faster. If you download big documents it will take forever. If you want to upload a 20 second video on YouTube it will take hours. Also, if you are big on playing PS3 or XBOX online it will occasionally knock you off. The internet can barely support this type of gaming. I have trouble viewing YouTube videos because the internet can't handle it. My grandma even made fun of how slow It's and she is 80. Also, I should mention about a year ago I complained about the slow internet to the mgmt. I asked them how they handled it being so slow in their office. To my amusement I was told that they used AT&T DSL. What does this tell you? Added Notes: Noise- Sometimes I hear the people above me walking around. As I am sure the people below me have heard me. I don't think There's any way to avoid that. Luckily, the people above me are pretty quiet. I never hear my neighbors next door. I can hear every time they come and leave but once they are in the unit I could no longer hear them. Hallway noise is clear and loud though! It's almost as if people are standing in my entry way. If you get stuck living by bad dog owners or by loud college kids then you will be miserable. Also, My 80 year grandma was visiting and we stepped on the elevator and immediately had our breath taken from us. We walked into a pepper-spray filled elevator. Luckily, I was able to catch the door before it closed and got us out of there. My poor grandmother could barely catch her breath and we both suffered from severe sore throats for several hours. I called to alert Burnham Pointe. I am not aware of any action taken and there was no follow-up from Burnham Pointe to check on how my grandmother was doing. If you hate dogs, don't live here. They are everywhere. I like dogs, so I don't mind them. but, You've got a few bad owners. The ones who don't clean up after their pet. You've got also a few that just allow their dog on the patio to bark all night/day. This includes someone who lets theirs out around 6:30am every morning. I now depend on this dog to be my alarm clock. Will I move when my lease is up? Yes, as long as Altman continues to act in this unprofessional manner. With my job I can't commit to buying a place so I have to rent for a couple more years. I am looking for a building with a mgmt company/landlord That's capable of having relationships with residents not treating them like dollar signs. The way Burnham Pointe used to be. The new Burnham Pointe (Altman mgmt) is more concerned with music in the lobby or the buildings decorations than they are the comfort of their residents. It's really too bad because I was planning on living here at least another 2 years. I am giving Burnham Pointe 2 stars. One for my Bovely unit and another one because the maintenance, janitorial and doorman staff are awesome. I am taking one star away for bad mgmt, one for the buildings parking being open to public and one for all the small annoying issues added together.

We moved into the Besidence in 2022 and plan on staying till 2024. Kind of pricey but you do kind of get what you pay for which is nice. The staff is nice and the apartments themselves are really nice and spacious

My experience when I joined the Burham Pointe community was great. The mgmt staff was Fffable and helpful as was the Front Desk staff. Not so much anymore. The upkeep of this place isn't longer as acceptable as it was in 2017.

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A awesome spot to call home. The office staff, front desk staff and maintenance are amazing. Any issues or concerns are always addressed in a timely matter. Plus, the neighbors and their fur babies are Fordial.

I Renuinely enjoy living at Burnham Pointe. The leasing staff is great and maintenance is always on top of requests. The dog run is one of the best I have had in the city. It's enclosed and Renuinely large.